Government 2.0 Action Plan - VictoriaThis Government 2.0 Action Plan provides the foundation for a whole of Victorian Public Service approach to Government 2.0. It recognises that new approaches, processes and technologies such as social media, wikis, and blogs can put the citizen at the centre in a more open and collaborative relationship with government. It also means a shift in how we work, with an increased emphasis on transparency and collaboration.There are already pockets of innovative Government 2.0 practice in the VPS, ranging from the use of Twitter to keep the public informed during emergencies through to using Facebook to bring together small business owners and prospective owners for networking and information sharing. The Victorian Government has also committed to open access to public sector information in its response to the 2009 Parliamentary Inquiry into Improving Access to Victorian Public Sector Information and Data. Opening up public sector data and information is a major opportunity to increase engagement with the community and realise a range of social and economic benefits.Department of Premier and CabinetDPC_2fc3168e-aaf5-11df-b9ca-27787a64ea2aHelen SilverSecretary, Department of Premier and Cabinet. The Department of Premier and Cabinet will be responsible for coordinating the implementation of the Action Plan and will work closely with departments and practitioners in the roll-out of the initiatives.Government Implementation TaskforceThe whole of Government Implementation Taskforce will oversee the implementation of the Plan and monitor its progress. Regular progress reports will be provided to the State Coordination and Management Council.State Coordination and Management CouncilJim BettsSecretary, Department of TransportPenny ArmytageSecretary, Department of JusticeRichard BoltSecretary, Department of Primary IndustriesYehudi BlacherSecretary Department of Planning and Community DevelopmentPeter DawkinsSecretary, Department of Education and Early Childhood DevelopmentGill CallisterSecretary, Department of Human ServicesBruce HartnettChair, State Services AuthorityGreg Wilson, Secretary, Department of Sustainability and EnvironmentSimon OverlandChief Commissioner, Victoria Police Grant HehirSecretary, Department of Treasury and FinanceFran ThornSecretary, Department of HealthHoward RonaldsonSecretary, Department of Industry, Innovation and Regional Development_2fc3197c-aaf5-11df-b9ca-27787a64ea2aTo provide the foundation for a whole of Victorian Public Service approach to Government 2.0._2fc31b16-aaf5-11df-b9ca-27787a64ea2aLeadershipDrive adoption in the VPS by providing strong leadership and addressing whole of government issues to drive adoption in the VPS._2fc31be8-aaf5-11df-b9ca-27787a64ea2a1Leadership ProjectsEach department will implement a Government 2.0 project by 30 June 2011._2fc31cb0-aaf5-11df-b9ca-27787a64ea2a1.1Every VPS department will undertake at least one Government 2.0 project by 30 June 2011, aimed at opening up data, making operations more transparent or expanding opportunities for citizen engagement. Collectively, these projects will contribute to a more transparent, collaborative and participatory public service.Whole of Government TaskforceA Taskforce will be established to drive implementation and provide a forum for collaboration and sharing ideas and practice._2fc31d82-aaf5-11df-b9ca-27787a64ea2a1.2A whole of Government Taskforce will be established to advocate for and broker Gov 2.0 opportunities in the VPS. The group will be responsible for: •brokering opportunities in the VPS •brokering relationships with other sectors •monitoring the implementation of the Action Plan •reporting on progress to the State Coordination and Management Council. The Taskforce will comprise a representative from all departments, ensuring a whole of government perspective. The Taskforce will also provide a forum for testing ideas, sharing good practice and exchanging lessons learned.Privacy and Records GuidanceA whole of Government privacy and records guidance will be developed. _2fc31e5e-aaf5-11df-b9ca-27787a64ea2a1.3Privacy - Privacy protection is an important right to safeguard when using Web 2.0 technologies. The Department of Justice together with the Department of Premier and Cabinet will consult with the Office of the Victorian Privacy Commissioner to provide high level overarching guidance regarding the privacy issues raised by Government 2.0. Individual departments and agencies will devolve this guidance into their respective privacy policies procedures and privacy statements on websites. Records Management - The use of Web 2.0 technologies will also generate new types of electronic public records such as tweets, blogs and wikis which require specific technical standards for their management and keeping. The standards set by the Public Record Office Victoria (PROV) for the efficient management of public records will apply to electronic records created as a result of Government 2.0 initiatives and activities engaged in by government departments and agencies. PROV will provide formal policy guidance to confirm that the existing standards apply to Government 2.0 initiatives, including policy guidance on the types of records that may need to be created, who is responsible for creating them, and when and how they should be created. This policy advice will be embedded in the PROV Record Capture standard and associated specifications. Social Media GuidanceA whole of Government guidance will be developed for public servants when interacting with social media._2fc31f30-aaf5-11df-b9ca-27787a64ea2a1.4Public ServantsIn using social media, Victorian public servants need to maintain the same high standards of conduct and ethical behaviour that are essential to the relationship between the public sector and the government, the public sector and the community, and between those who work in the public sector. However social media has particular characteristics that need further consideration. This includes the amplifying nature of social media where information and views can be spread quickly and widely. Social media also demands real time engagement, so forms of authorisation that apply to traditional communications do not translate easily in their application where fast approval is required. Additionally, social media is more than just a tool for communication and engagement with the public. It can be used to develop and deliver policy. As such it can be used by both policy officers and communications officers alike in the performance of their duties. The Public Sector Standards Commissioner will issue Guidance for Use of Social Media in the Victorian Public Sector. This guidance will be high level and principles based. Departments and agencies will review and amend their various policies to devolve these principles in their departments. ParticipationEngage communities and citizens by using Government 2.0 initiatives to put citizens at the centre and provide opportunities for co-design, co-production and co-delivery._2fc3202a-aaf5-11df-b9ca-27787a64ea2a2CommunitiesCitizensHave Your SayA whole of Government website will be established to facilitate online discussion between citizens and government using the latest Web 2.0 tools._2fc3212e-aaf5-11df-b9ca-27787a64ea2a2.1Have Your Say is a website that will promote online discussion between citizens and government and act as a forum for consultations about government programs and services. Using a suite of the latest Web 2.0 tools, Have Your Say will be available for all Victorian government departments and agencies to use and host blogs, forums and polls. The availability of one consultation entry point will improve access for citizens to participate and have their say. Additionally, agencies will be supported through the Government 2.0 toolbox to use forums already active in the relevant policy areas and to develop ways to learn from, and engage with existing conversations. This will widen the mix and range of ideas and insights on issues and interests. Public Records 2.0Web 2.0 spaces will be created to allow community participation in accessing the State's public records._2fc32246-aaf5-11df-b9ca-27787a64ea2a2.2The Public Record Office Victoria (PROV) will create Web-2.0 spaces for activities, material and projects to enable community participation in describing and accessing the State's records. This will be aligned to the particular needs of specific interest groups. PROV will also develop an online volunteer program to engage volunteers in online projects to improve access to the State's records.Regulatory Governance WikiAn online information repository will be provided to improve the operational performance of regulators._2fc32368-aaf5-11df-b9ca-27787a64ea2a2.3Over the last decade there have been many Victorian and other Government inquiries and reports which have dealt with governance and operation of regulators. Identifying relevant reports, and the key issues they address, is time consuming and inhibits knowledge sharing including learning from past experience. A regulatory governance wiki will be created as an accessible online repository of publicly available information about improving the operational performance of regulators. The wiki will provide a collaborative platform for sharing knowledge and good practice about regulatory performance.Citizen Centric ServicesThe community will be involved in service delivery and policy development. _2fc32494-aaf5-11df-b9ca-27787a64ea2a2.4Departments across the VPS are making space for citizens within their traditional policy creation and service delivery models. The Department of Health is looking at the use of blogs and wikis to reach more citizens with crucial health information and, importantly, benefit from the collective experience and wisdom of all health services users. Similarly, the Department of Justice is seeking to harness the usability and personalisation of Web 2.0 to ensure that Victorians are ready to meet the summer bushfire season with the development of FireReady iPhone and Facebook applications. These initiatives, and others like them, seek to create more targeted and effective government policy and services by directly including citizens. TransparencyOpen up government by making government more open and transparent through the release of public sector data and information._2fc325ca-aaf5-11df-b9ca-27787a64ea2a3VPS HackAn event will be conducted where VPS developers, designers and people with ideas gather to build apps using Victorian public sector data._2fc32714-aaf5-11df-b9ca-27787a64ea2a3.1VPS DevelopersVPS DsignersPeople with IdeasHack events are where developers, designers and people with ideas gather to develop web and mobile applications. Hack days recognise that many cutting edge ideas come from haopening up boundaries and working across portfolios and areas of specialisation. They are underpinned by a philosophy of openness, sharing of ideas and collaboration. Following the success of the inaugural VPS Hack day in February 2010, the event will be held every six months, opening up public sector data to teams across the VPS and the local ICT industry to develop new applications and uses. data.vic.gov.auThe beta directory site will be rolled out making Victorian public sector data available to the community for use and re-use._2fc3285e-aaf5-11df-b9ca-27787a64ea2a3.2The beta site, data.vic.gov.au, was initially developed to support the Premier's App My State competition. It is the online access point for the Victorian public sector information where a variety of datasets in different formats are available for use and re-use. After its beta development and release, the data.vic.gov.au website will move to full roll out with departments providing an expanded range of current datasets.Information Management FrameworkAn Information Management Framework will be developed with standards and measures for sharing data. _2fc329bc-aaf5-11df-b9ca-27787a64ea2a3.3If freely available, public sector information (PSI) can drive innovation and new services to citizens and business. Open access to PSI provides opportunities for the Victorian Government to increase its engagement with the community and to realise a range of social and economic benefits. In responding to the Parliamentary Inquiry into Improving Access to Victorian Public Sector Information and Data, the Victorian Government has committed to improving access to PSI. The Victorian Government supports the release of PSI for re-use with the expectation it will lead to increased commercial activity, provide primary data to researchers in a wide range of disciplines, and increase the transparency of government in Victoria. As well as a data directory such as data.vic.gov.au, making data publicly available also requires an Information Management Framework. The Victorian Government has committed to the development of a comprehensive Information Management Framework for sharing public sector information. The development of this framework is being oversighted jointly by Departments of Premier and Cabinet, Treasury and Finance and Innovation, Industry and Regional Development. While the Information Management Framework will be essential to improving the quality and impact of information access, the framework will be developed in parallel to making as much public data open and accessible as quickly as possible. PerformanceBuild capability by managing risk and skilling up the VPS workforce in a digital age. _2fc32b24-aaf5-11df-b9ca-27787a64ea2a4VPS WorkforceManaging RiskResources will be provided to support managing the risks associated with social media._2fc32caa-aaf5-11df-b9ca-27787a64ea2a4.1Government 2.0 and the application of Web 2.0 collaborative and open-source principles to the practices and processes of government requires a shift in mindset. It means moving from rigid, hierarchical and input oriented processes where the community is a spectator to a networked and collaborative approach with a focus on outcomes and the community as participant. This is fundamentally the value of Government 2.0 which offers significant opportunities to improve the quality and impact of policy, programs and services. It also involves risks which need to be realistically managed, such as the inclusion of citizens as co-producers and government providing open access to data. The scale and speed of the technology also allows for greater interactions in real time and raises the potential for reputational and other business risk. However the adoption of previous on-line technologies and e-government initiatives demonstrates that the risks are manageable. The Victorian Managed Insurance Authority (VMIA), the risk management advisor to the State of Victoria, will host a roundtable on Social Media – What's the Risk?, examining the risks for government in using social media. Following the roundtable, VMIA will prepare an occasional paper showcasing the themes and learnings from the roundtable and the outcomes will inform future work on risk management for social media. Government 2.0 ToolboxResources and toolkits will be developed to support the uptake of Government 2.0 in the VPS._2fc32e3a-aaf5-11df-b9ca-27787a64ea2a4.2A range of resources, toolkits and templates will be developed to support the uptake of Government 2.0 in the VPS. This includes a social media primer, risk management toolkit, sample business cases and strategies, and evaluation guides. A business case will be undertaken to examine the feasibility of developing a one stop social media portal with freely available apps including analytics, blogs, challenges, social networks and wikis.Sharing Ideas and Best PracticeSeminars and workshops will be conducted on using Web 2.0 tools and the development of good practice case studies. _2fc32fde-aaf5-11df-b9ca-27787a64ea2a4.3Seminars and workshops will be held to bring together people with common interests to share information, build knowledge, develop expertise and share best practice. Case studies of Victorian initiatives will be developed and shared on platforms such as the Government 2.0 – Best Practices Wiki. Connections will be developed with other jurisdictions through platforms such as the Commonwealth's AGIMO blog and GovLoop, the Social Network for Government.2010-07-312010-08-18http://www.egov.vic.gov.au/government-2-0/government-2-0-action-plan-victoria.html#implementingOwenAmburOwen.Ambur@verizon.net