Strategic Plan on Services StandardizationThe ‘CEN Strategic Advisory Board on Services (CEN/SAGS)’ has developed a ‘Strategic Plan on Services standardization’ in support of CEN-CENELEC Ambitions 2020, and in recognition of the untapped potential for economic growth of the services market in Europe. The overall aim of the plan is to provide a strong and clear framework to further engage with service stakeholders in view of better understanding their needs.European Committee for StandardizationCEN_3a0b49f6-69b8-11e8-98ef-7c1861751b22_439cf13a-30c4-11e9-9c55-3ab0c961b4c6To a framework to engage with service stakeholders to better understanding their needs_439cf234-30c4-11e9-9c55-3ab0c961b4c6Service StakeholdersEngagement and dialogue with service stakeholders_439cf2e8-30c4-11e9-9c55-3ab0c961b4c61One of the main objectives of this strategy is to further engage with businesses, public authorities, societal stakeholders and other service stakeholders in order to raise awareness about standardization for services and establish a permanent two-way dialogue.AwarenessDevelopment of an awareness raising package containing targeted information material for different types of service stakeholders._439cf428-30c4-11e9-9c55-3ab0c961b4c6Action 12017 -- Some elements that could be included in this package are: - Information on the potential benefits and limits of service standardization - Information for newcomers on how standardization works and clarification on its financial model - Information on the existing standards and the types of standards that can be developed in the area of services - A centralised point gathering information on service standardization and information on European and national contacts - Case studies and examples of successful standardization using language tailored to the different types of stakeholders (societal stakeholders, businesses,…).AssistanceProvision of assistance to CEN members to increase their capacity to address the needs of service sectors in their countries._439cf4d2-30c4-11e9-9c55-3ab0c961b4c6Action 22018 and beyond -- This will also include the further promotion of CEN Guide 15 on the development of service standards as well as evaluating the need to develop new tools that could help training newcomers to standardization (webinars, mentoring…).Market & TrendsAggregating market intelligence on emerging trends related to services by engaging with sector representatives and other relevant stakeholders and disseminating this information to CEN members to better understand and be able to meet evolving market and societal needs._439cf572-30c4-11e9-9c55-3ab0c961b4c6Action 32018 and beyondDialogueIdentify priority sectors to start dialogue on standardization_439cf61c-30c4-11e9-9c55-3ab0c961b4c62A first identification of priority sectors and engagement with the sectors identified will be carried out in 2017 and 2018 in line with the Actions outlined below. Nevertheless, it should be taken into account that this exercise will need to be carried out on a regular basis in order to reassess and identify priority sectors considering the changing market situation or demand.SectorsFirst pre-selection of service sectors_439cf6bc-30c4-11e9-9c55-3ab0c961b4c6Action 42017 -- A first pre-selection of service sectors to which the criteria will be applied will be done on the basis of: • a mapping of existing national service standards • work carried out by National Standards Bodies, e.g. the German Standardization Roadmap for Services, where some sectors having potential for standardization have already been identified • new trends affecting the service sector (see section 2) • existing product Technical Committees • mapping of service areas with higher detriment based on (cross border) consumer complaints data and the Consumer Markets Scoreboard. The result of this Action will be a list of sectors with the potential to benefit from European standardisation. CriteriaApplication of the criteria to the list of pre-selected sectors._439cf770-30c4-11e9-9c55-3ab0c961b4c6Action 52017 -- A methodology for applying the different criteria will be developed before they are applied. Annex 2 provides examples (not an exhaustive list) of some of the questions that would need to be answered when applying the criteria.DiscussionsContacting the priority sectors identified to have a discussion about the potential for standardization._439cf824-30c4-11e9-9c55-3ab0c961b4c6Action 62018 -- If the initial response of the service sector is positive, additional contacts with other relevant stakeholders (e.g. societal stakeholders, public authorities) should be carried out. It should be noted that not all sectors identified as priority sectors may finally embark on standardization. Standards BodiesEngagement with International Standards Bodies (ISO)_439cf8d8-30c4-11e9-9c55-3ab0c961b4c63ISOCoordinationCoordinating actions with the ISO strategy for service standardization and other relevant ISO or ISO-IEC bodies in order to ensure coordination of relevant actions at European and international level._439cf982-30c4-11e9-9c55-3ab0c961b4c6Action 7continuous -- Taking into account the global nature of many services, when new needs for standardization are identified there should be a careful consideration of the most appropriate level in which action needs to take place ( national, European or international).ModernisationModernising the European services standardization system to meet the services sector needs_439cfa4a-30c4-11e9-9c55-3ab0c961b4c64GuidanceAssess the need to revise CEN Guide 15 ‘Guidance document for the development of service standards’, which provides guidance on defining the structure of service standards and addressing the relevant service aspects._439cfafe-30c4-11e9-9c55-3ab0c961b4c6Action 82018RegulationsAssess the need to revise the CEN-CENELEC Internal Regulations Part 2 ‘Common Rules for Standardization Work’ with regard to service standards and in line with the conclusions of the ISO services strategy._439cfbb2-30c4-11e9-9c55-3ab0c961b4c6Action 92018Joint Initiative on StandardisationEnsuring the service angle is taken on board on all relevant Joint Initiative on Standardisation (JIS) Actions 2017-2018 and beyond_439cfc70-30c4-11e9-9c55-3ab0c961b4c6Action 10The JIS was adopted in June 2016 and it encompasses 15 concrete actions. Action 12 is dedicated to standardization in the area of services, but there are also other actions where the consideration of standards for services may be relevant, e.g. Action 1 Study on the economic and societal impacts and benefits of standards or Action 4 Improving of standardization awareness in national public authorities.2020-12-312019-02-14https://www.cencenelec.eu/News/Publications/Publications/services_strategy-Final-2017-08-30.pdfOwenAmburOwen.Ambur@verizon.net