Centers of Excellence Request for InformationThe General Services Administration (GSA) Federal Acquisition Service (FAS) is seeking assistance to support key initiatives and projects under four Centers of Excellence (COEs) for four key technology initiatives ...Activities will include the establishment of business processes, projects, and programs in a number of areas. A Program Management Office/PMO will assist these efforts by providing a wide range of functions in support of the teams implementing them. General Services AdministrationGSA_8f748d10-a65d-46bb-9f16-9a028933f03dGSA is establishing a PMO within FAS to centralize methodologies, tools, and techniques, report ongoing progress against metrics, and provide shared resources. The purpose of this request for information is to obtain industry input on providing contractor support for the four Centers of Excellence to ensure that activities are managed in a coordinated way to obtain benefits not available from managing them individually. Industry partners will function as a catalyst for all referenced tasks by providing analytical reporting tools and techniques to ensure a successful outcome.White House Office of American InnovationFederal ContractorsFederal Acquisition ServiceGSA is establishing a PMO within FAS to centralize methodologies, tools, and techniques, report ongoing progress against metrics, and provide shared resources. The purpose of this request for information is to obtain industry input on providing contractor support for the four Centers of Excellence to ensure that activities are managed in a coordinated way to obtain benefits not available from managing them individually. Industry partners will function as a catalyst for all referenced tasks by providing analytical reporting tools and techniques to ensure a successful outcome.COE PMOThe PMO will be staffed with government and contract employees who will provide direct support to the PMO and to the project teams. Industry support will cover a wide range of activities including project management assistance/guidance, acting as the support catalyst for completing all plans/activities, creating a centralized approach to track progress against metrics, associated Executive-level interactive dashboards, and Agile Project Management/Change Management support. Critical to this is ensuring all processes have a positive effect, and that progress reporting is of minimal burden on the teams.Centers of ExcellenceIdentity & Authentication Center of ExcellenceEstablish and grow identity and authentication services for account users that integrate with agency systems and platforms.Cloud Computing Center of ExcellenceProvide a portfolio of cloud computing services across multiple cloud service provider (CSP) offerings, and implement flexible solutions for the delivery of cloud services.Contact Center of ExcellenceUse consolidated contact center services to make it easier and more cost effective for the public to access federal services. Management Data Center of ExcellenceImprove access to data so that government leaders better manage to agency missions and transparency for the public is increased.Activities are managed in a coordinated way_c621c4c0-b8dc-11e7-ab94-b9e69742c8d9To obtain industry input on providing contractor support for four Centers of Excellence_c621c650-b8dc-11e7-ab94-b9e69742c8d9StaffingStaff each Center of Excellence with highest caliber technologists, strategists, change agents and consultants_c621c70e-b8dc-11e7-ab94-b9e69742c8d91TechnologistsStrategistsChange AgentsConsultants_c621c7b8-b8dc-11e7-ab94-b9e69742c8d9Goals & MetricsEstablish goals and associated metrics for tracking progress._c621c862-b8dc-11e7-ab94-b9e69742c8d92_c621c920-b8dc-11e7-ab94-b9e69742c8d9Branding & AdoptionAssist projects in strengthening branding for service offerings that lead to increased agency adoption._c621c9d4-b8dc-11e7-ab94-b9e69742c8d93_c621ca74-b8dc-11e7-ab94-b9e69742c8d9Financial ModelsMaintain strong financial models for each COE._c621cb28-b8dc-11e7-ab94-b9e69742c8d94_c621cbdc-b8dc-11e7-ab94-b9e69742c8d9Business BenefitsCreate a collaborative and trusted partnership between various organizations involved by developing clear articulation of the business benefits of all solutions._c621cc90-b8dc-11e7-ab94-b9e69742c8d95_c621cd44-b8dc-11e7-ab94-b9e69742c8d9AgreementAssist the PMO lead in gaining agreement on goals and approach ..._c621ce02-b8dc-11e7-ab94-b9e69742c8d96Federal LeadersFederal leadership stakeholders, both inside and outside of GSA.GSA ExecutivesGSA administrative executives from the following offices: Chief Information Officer, Chief Financial Officer, General Counsel, Senior Procurement Executive, Human Capital/HR, and others as needed.GSA Chief Information OfficerGSA Chief Financial OfficerGSA General CounselGSA Senior Procurement ExecutiveGSA Human Capital/HR OfficerCOE StakeholdersOther key stakeholders (agencies, vendors, and experts in the field) to develop support for the overall project goals and approaches.Federal AgenciesVendorsExperts_c621ce98-b8dc-11e7-ab94-b9e69742c8d9Change ManagementWork with agency transformation teams to help develop a change management strategy to usher the standup of COE solutions._c621cf4c-b8dc-11e7-ab94-b9e69742c8d97Agency Transformation Teams_c621d00a-b8dc-11e7-ab94-b9e69742c8d9Progress Reports & DashboardsDevelop easy-to-interpret progress reports and interactive dashboards. _c621d0dc-b8dc-11e7-ab94-b9e69742c8d98Ensure they are produced with minimal burden for those providing the data, with feedback incorporated from external stakeholders for continual improvement.Data CollectionMinimize the burden on those required to provide the data._c621d190-b8dc-11e7-ab94-b9e69742c8d98.1Feedback & ImprovementIncorporate feedback from external stakeholders for continual improvement._c621d24e-b8dc-11e7-ab94-b9e69742c8d98.2Consistency & SuccessCreate a path for successful focus on multiple engagements and agency projects at once with consistent implementation._c621d316-b8dc-11e7-ab94-b9e69742c8d99_c621d3ca-b8dc-11e7-ab94-b9e69742c8d9Industry Partners[Recruit industry partners with the required capabilities]_c621d47e-b8dc-11e7-ab94-b9e69742c8d910High Level Program and Industry Partner RequirementsPersonnelRecruit highest caliber technologists, executive and support personnel_c621d550-b8dc-11e7-ab94-b9e69742c8d910.1Communication ToolsUse current communications tools, working in the open, and collaboration with industry partners and Government agencies_c621d60e-b8dc-11e7-ab94-b9e69742c8d910.2Support Depth[Engage] a "deep bench" providing support to deployed personnel within Government agencies_c621d6d6-b8dc-11e7-ab94-b9e69742c8d910.3Agility & Vision[Document] experience working in an agile manner and balancing iterative development with longer-term project planning._c621d816-b8dc-11e7-ab94-b9e69742c8d910.4Dashboarding[Document] experience within the last two years coordinating and synchronizing project/workstream metrics/results into one consolidated easy-to-interpret interactive dashboard visualizations for Senior leadership._c621d8de-b8dc-11e7-ab94-b9e69742c8d910.5Tracking & Reporting[Document] experience within the last two years managing, tracking and reporting on the progress/results of workstreams using an Agile project management approach (e.g., in incremental, iterative work cadences)._c621d9a6-b8dc-11e7-ab94-b9e69742c8d910.6Development PracticesDemonstrate understanding of all modern development practices, including agile, human centered design, and open source._c621daaa-b8dc-11e7-ab94-b9e69742c8d910.7Financial Models[Document] experience in developing strong financial models._c621db54-b8dc-11e7-ab94-b9e69742c8d910.8Change Management[Document] experience in the area of change management for controlled identification and implementation of technology modernization and transformation plans._c621dc1c-b8dc-11e7-ab94-b9e69742c8d910.9Initiatives & Best Practices[Demonstrate] familiarity with current federal initiatives and commercial best practices surrounding Identity Management, Cloud, Contact Centers, Open Data, and various other potential target initiative areas._c621dd0c-b8dc-11e7-ab94-b9e69742c8d910.10Management & CoordinationDemonstrate ability to manage and coordinate numerous technology modernization workstreams across three or more federal departments or agencies._c621dde8-b8dc-11e7-ab94-b9e69742c8d910.11Background Knowledge[Show] familiarity with CFO Act agencies, federated agencies, and internal Government councils (CIO Councils, CFO Councils, HR Councils, etc.)_c621deba-b8dc-11e7-ab94-b9e69742c8d910.122017-10-202017-11-012017-10-24https://www.fbo.gov/index?s=opportunity&mode=form&tab=core&id=cca9da77bffbcb0d0a8f1b46d4cfa4ad&_cview=0OwenAmburOwen.Ambur@verizon.net