THE DMAIC PROCESSDefine, measure, analyze, improve, and control (DMAIC) is a data-driven quality strategy used to improve processes. The letters in the acronym represent the five phases that make up the process, including the tools to use to complete those phases ... It is an integral part of a Six Sigma initiative, but in general can be implemented as a standalone quality improvement procedure or as part of other process improvement initiatives such as lean. American Society for QualityASQ_26f4f136-250e-11e2-96d8-1ff7486f2952With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better. ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.Higher quality results_1661ff4a-fdb3-11ea-b47a-7f551c83ea00To improve processes_16620116-fdb3-11ea-b47a-7f551c83ea00DataQualityDefinitionsDefine the problems, improvement activities, opportunities for improvement, project goals, and customer (internal and external) requirements._16620206-fdb3-11ea-b47a-7f551c83ea001ChartersCompile project charters to define the focus, scope, direction, and motivation for the improvement teams_16620332-fdb3-11ea-b47a-7f551c83ea001.1Customer NeedsConsider the voice of the customers to understand feedback from current and future customers indicating offerings that satisfy, delight, and dissatisfy them_16620404-fdb3-11ea-b47a-7f551c83ea001.2CustomersValue StreamsApply value stream maps to provide overviews of entire processes, starting and finishing at the customers, and analyzing what is required to meet customer needs_16620652-fdb3-11ea-b47a-7f551c83ea001.3MetricsMeasure process performance._1662074c-fdb3-11ea-b47a-7f551c83ea002ProcessesCreate process maps for recording the activities performed as parts of processes_16620828-fdb3-11ea-b47a-7f551c83ea002.1CapabilitiesConduct capability analysis to assess the ability of processes to meet specifications_16620918-fdb3-11ea-b47a-7f551c83ea002.2Pareto ChartsApply Pareto charts to analyze the frequency of problems or causes_166209f4-fdb3-11ea-b47a-7f551c83ea002.3AnalysisAnalyze processes to determine root causes of variation and poor performance (defects)._16620ada-fdb3-11ea-b47a-7f551c83ea003Root CausesConduct root cause analysis (RCA) to uncover causes_16620bb6-fdb3-11ea-b47a-7f551c83ea003.1FMEAApply failure mode and effects analysis (FMEA) for identifying possible product, service, and process failures_16620c9c-fdb3-11ea-b47a-7f551c83ea003.2VariationsUse multi-vari charts to detect different types of variation within processes_16620d78-fdb3-11ea-b47a-7f551c83ea003.3PerformanceImprove process performance by addressing and eliminating the root causes._16620e5e-fdb3-11ea-b47a-7f551c83ea004ExperimentationUse design of experiments (DOE) to solve problems from complex processes or systems where there are many factors influencing the outcome and where it is impossible to isolate one factor or variable from the others_16620f4e-fdb3-11ea-b47a-7f551c83ea004.1ProjectsCreate Kaizen events to introduce rapid change by focusing on narrow projects and using the ideas and motivation of the people who do the work_1662102a-fdb3-11ea-b47a-7f551c83ea004.2ControlControl the improved process and future process performance._16621106-fdb3-11ea-b47a-7f551c83ea005PlanCompile and implement a quality control plan to document what is needed to keep an improved process at its current level_166211ec-fdb3-11ea-b47a-7f551c83ea005.1SPCApply statistical process control (SPC) for monitoring process behavior_166212dc-fdb3-11ea-b47a-7f551c83ea005.2Visual ControlUse 5S to create a workplace suited for visual control_166213b8-fdb3-11ea-b47a-7f551c83ea005.3ErrorsMistake proof (poka-yoke) to make errors impossible or immediately detectable_1662149e-fdb3-11ea-b47a-7f551c83ea005.42020-09-23https://asq.org/quality-resources/dmaicOwenAmburOwen.Ambur@verizon.net