DRAFT STRATEGIC PLAN FISCAL YEARS 2023 THROUGH 2027 ~ Version 1.0 For Public CommentThis is the draft strategic plan for the U. S. Government Publishing Office for the five year period 2023–2027.To comment on this document, please email comments@gpo.gov by April 29, 2022.U.S. Government Publishing OfficeGPO_12676084-8e06-46ae-b097-90150a5fce18Hugh Nathanial HalpernDirectorAmerica Informed._187bce5c-b782-11ec-9fb5-99751b83ea00Publish trusted information for the Federal Government to the American people._187bcfa6-b782-11ec-9fb5-99751b83ea00HonestyCommunicate transparently with our colleagues and customers.KindnessTreat one another with respect.EffectivenessInnovate, collaborate, produce, and deliver.InclusivenessFoster a diverse, supportive, and welcoming environment for our teammates and customers.OperationsAchieve Operational Excellence_187bd168-b782-11ec-9fb5-99751b83ea001GPO’s reputation is one of delivering quality products under tight timeframes. We must maintain that reputation and build on it by delivering a first-rate customer experience with every interaction. Building on our reputation for quality while reducing the friction experienced by our customers sets a path for future growth. With our newly adopted values in place, every employee can see, deliver, and improve the flow of value to our customer, whether that customer is external or internal.Customer RelationshipsPrioritize Customer Relationships_187bd2c6-b782-11ec-9fb5-99751b83ea001.1Everyone at GPO will focus on delivering a positive customer experience and coupling it with the “better buying power” philosophy that makes productivity and cost consciousness part of our culture. This will require real-time feedback strategies so we can measure results and quickly recover when service doesn’t meet our standards or those of our customers.WorkspaceRight-size GPO’s Workspace Footprint_187bd3b6-b782-11ec-9fb5-99751b83ea001.2GPO recently adopted an innovative policy to promote telework and remote work where possible. While GPO’s overall headcount may not shrink, the number of people in our headquarters and regional offices day-to-day will. We need spaces that reflect the popularity of these policies, recognize the hybrid nature of work in the future, and provide our teammates with an environment that encourages collaboration and flexibility. This may open up additional opportunities for leasing to government tenants, also providing another source of revenue.AutomationAutomate for Efficiencies_187bd4ba-b782-11ec-9fb5-99751b83ea001.3Automating manufacturing and administrative processes will allow GPO to deliver innovative customer solutions, freeing teammates to focus on the kind of work that continues to deliver results for GPO’s customers.SynergyPromote Synergy_187bd5be-b782-11ec-9fb5-99751b83ea001.4GPO offers a diverse set of services across different business units, and sometimes it’s too easy for silos to develop. We will increase our internal collaboration efforts to prevent duplication of effort and overlapping work. By presenting a unified front to the customer, we can complete every task efficiently and to the satisfaction of our customers. Working across multiple business units, we will centralize customer and stakeholder interactions and formalize our intergovernmental contacts into modern customer relationship management platforms.Modernization & InnovationModernize and Innovate_187bd6c2-b782-11ec-9fb5-99751b83ea002Over GPO’s 161-year history, we have transformed from a print-only operation to an integrated publishing enterprise. With changing patterns of content consumption and increasingly diverse content delivery digital technologies, GPO has an imperative to innovate and to modernize how we work.SoftwareDevelop and Leverage Powerful Software Solutions_187bd7d0-b782-11ec-9fb5-99751b83ea002.1For many of our customers, GPO “owns” the software behind the printing process. Using a combination of commercial, off-the-shelf (COTS) software and GPO-developed solutions, GPO provides a customized software stack for our customers’ unique requirements. By offering these solutions under a “software-as-a-service" (SAAS) model, GPO can leverage its expertise into new solutions for new customers while ensuring a revenue stream to support future development.CredentialingProvide the Most Trusted and Secure Credentialing Products and Services_187bd8f2-b782-11ec-9fb5-99751b83ea002.2GPO worked closely with its customers, including the Departments of State and Homeland Security, to design and manufacture the world’s most advanced and secure credentials and identity documents. GPO will need to continue its pattern of innovation to ensure that the United States’ credentials are world leaders in security and anticounterfeiting technology.ContentDeploy New Content_187bda0a-b782-11ec-9fb5-99751b83ea002.3Govinfo is our ISO-certified trusted digital repository and has significant potential for growth. Collaborating with our intergovernmental partners on increasing its content and functionality will bring us closer to an America Informed.ProcessesTransition from Paper to Electronic Processes_187bdb22-b782-11ec-9fb5-99751b83ea002.4Even now, GPO relies on many manual, paper-based processes to deliver products for its customers. By shifting to more automated processes, GPO can improve delivery times, boost cost recovery, and gain insights into its operations, yielding future efficiencies.PublishingExpand In-House Publishing Services_187bdc3a-b782-11ec-9fb5-99751b83ea002.5As vendor and supply chain issues continue to impact our customers and suppliers, we will explore opportunities to fill the gap by bringing some work back to our own facilities. With production under our roof, GPO will be able to better control the quality of production and respond to some of the market fluctuations currently experienced by the printing industry.Digital Content & Historic CollectionsExpand Digital Content and Preserve Historic Collections_187bdf96-b782-11ec-9fb5-99751b83ea002.6Working with Federal Depository Libraries, we will continue to identify documents and collections that can be digitized and ingested into govinfo and focus on adding new collections and filling the gaps in existing collections. We will expand access to digital government information, while assisting libraries in the preservation of tangible historic materials in their collections.Financial StabilityEnsure Financial Stability_187be0a4-b782-11ec-9fb5-99751b83ea003Only about 12 percent of GPO’s funding is appropriated directly to the Agency to cover the cost of congressional work, the Federal Depository Library Program, and supporting distribution programs. The rest of GPO’s revenue comes from reimbursements by customer agencies for work performed or sales of publications to the public. Thus, it is critical for GPO to ensure that it has the resources necessary to cover its costs and deliver for its customers.Products & ServicesExplore Expansion of Agency Products and Services_187be1b2-b782-11ec-9fb5-99751b83ea003.1One of GPO’s strengths is its ability to offer customized products and services to intergovernmental partners, private sector customers, and interested communities. By investing in these prospective areas for growth, GPO can better meet the needs of our stakeholders and provide the most efficient, modern, and cost-effective products and services.MarketingEnhance Marketing_187be2c0-b782-11ec-9fb5-99751b83ea003.2Our customers know that they need digital services. Unfortunately, some customers continue to think of GPO in terms of its historic print offerings and not the modern services we can offer. We plan to create an agency-level marketing campaign to include a catalog of services showcasing GPO’s ability to be a one-stop shop for intergovernmental printing and publishing needs.Cross-SellingCross-sell our products and services to our customers_187be3c4-b782-11ec-9fb5-99751b83ea003.3GPO is a one-stop shop for publishing needs across the Federal government. Cross-selling our products and services to our customers can be one of the most effective ways to increase overall revenue, while at the same time, increasing GPO’s value proposition.Legacy PracticesSunset Legacy Practices_187be4d2-b782-11ec-9fb5-99751b83ea003.4Part of our continuous improvement process will also include an examination into what current practices and programs should be reduced or discontinued. In order to maintain efficiency and decrease costs whenever possible, new initiatives should come at the replacement of others. WorkforceDevelop Our Workforce_187be5ea-b782-11ec-9fb5-99751b83ea004None of the Agency’s plans can be successful without a talented team dedicated to executing them. Strategic workforce planning will ensure that GPO has a first-rate workforce that is in line with the Agency’s future growth and vision. By investing in our teammates and our processes, we will secure the future success of the Agency. Recruitment, Development & RetentionExpand inclusive recruitment, development, and retention programs_187be6ee-b782-11ec-9fb5-99751b83ea004.1It is critical for the Agency’s future to focus on initiatives that improve and expand inclusive recruitment, development, and retention programs, both to replace retiring teammates and to expand the knowledgebase of the Agency. Our Human Capital team has laid the groundwork for our team to promote apprentice and intern programs that identify and attract talent to teach the unique and highly-technical skills required to perform our work.Succession PlanningIdentify critical positions to support business continuity and create a transition plan_187be810-b782-11ec-9fb5-99751b83ea004.2Succession planning starts on day one with each new hire, empowering our teammates to make decisions and providing opportunities to learn from one another. With more than half of our teammates achieving retirement eligibility within the next five years, it is imperative to identify the critical positions needed to support business continuity and create a plan for the impending transition. GPO has a wealth of institutional knowledge that should be captured with each retirement. By focusing on the development of these individuals, we are better prepared to meet our future business needs.Knowledge ManagementEnable knowledge sharing and empower our teammates to contribute their ideas_187be932-b782-11ec-9fb5-99751b83ea004.3We plan to enable a culture of knowledge sharing and empower our teammates to contribute their ideas to ensure the Agency retains the know-how built up over decades. As is typical with any large organization, when knowledge is not easily accessible, it can be very costly to an organization to spend time seeking out relevant information or duplicating efforts. Cross collaboration among our teammates will streamline the flow of information and lead to more efficient practices. 2022-03-292022-04-292022-04-09https://www.gpo.gov/docs/default-source/mission-vision-and-goals-pdfs/draft-fy2023-2027.pdfOwenAmburOwen.Ambur@verizon.net