<?xml version="1.0" encoding="UTF-8"?>
<StrategicPlan xmlns="urn:ISO:std:iso:17469:tech:xsd:stratml_core" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="urn:ISO:std:iso:17469:tech:xsd:stratml_core http://xml.govwebs.net/stratml/references/StrategicPlanISOVersion20140401.xsd"><Name>About Zapier</Name><Description>We're just some humans who think computers should do more work. Join us!</Description><OtherInformation/><StrategicPlanCore><Organization><Name>Zapier</Name><Acronym>Z</Acronym><Identifier>_1ffe9fc4-80a5-11e7-a499-dadffd0d3d96</Identifier><Description>We're a team of 80 people living and working remotely in 13 countries. We're working hard to build a diverse and collaborative team that can empathize with each other to solve hard problems and build a product we can be proud of.</Description><Stakeholder StakeholderTypeType="Person"><Name>Adam Kaplan</Name><Description>Product Designer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Nivedha Venkatesh</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Craig Labenz</Name><Description>Full Stack Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Steven Hauser</Name><Description>Frontend Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Evan Bowers</Name><Description>Product Designer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Russell Pierce</Name><Description>Data Scientist</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Thomas Hils</Name><Description>Support Training Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Eileen Ruberto</Name><Description>UX Research Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Chris Geoghegan</Name><Description>Product Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Harrison Jackson</Name><Description>Full-Stack Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Brody Berson</Name><Description>Platform Support Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Nick Simard</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Fokke Zandbergen</Name><Description>Support Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Bryan Helmig</Name><Description>Co-founder, CTO</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Vitor Balocco</Name><Description>Frontend Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Carlin Sack</Name><Description>Marketer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Micah Bennett</Name><Description>Support Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Evan Danals</Name><Description>Tax Accountant</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>David Brownman</Name><Description>Platform Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Andrew Gosnell</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Katie Redderson-Lear</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Naeem Talukdar</Name><Description>Product Manager, Growth</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Adam DuVander</Name><Description>Developer Marketing</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Christopher Peters</Name><Description>Data Scientist</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Kim Kadiyala</Name><Description>Marketer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Justin Deal</Name><Description>Frontend Engineer Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>James Carr</Name><Description>Director of Infrastructure Engineering</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Julia Elman</Name><Description>Design Team Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Scott Halgrim</Name><Description>Data Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Vicky Cassidy</Name><Description>Platform Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jess Byrne</Name><Description>Head of Customer Success</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Chris VanderKolk</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Hoon Park</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jordan Sherer</Name><Description>Product Engineer Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Josh Mohland</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Bill Merrill</Name><Description>Product Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jason Warner</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Cody Jones</Name><Description>Head of Partnerships</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jessica Valero-Gil</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Bruno Bernardino</Name><Description>Platform Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Olmo Maldonado</Name><Description>Partners and Platforms Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Ernest Durbin</Name><Description>Infrastructure Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Cassandra Hill</Name><Description>Platform Support Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Matthew Heath</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Tash Reed</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Matthew Guay</Name><Description>Senior Editor and Writer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Ben Peter</Name><Description>API Wrangler</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Weston Thayer</Name><Description>Product Designer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Bonnie Walton</Name><Description>People Operations</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Sam Collis</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Regan Starr</Name><Description>Platform Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Juan Carlos Coto</Name><Description>Product Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Joey Blanco</Name><Description>Customer Storyteller</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Asad Zulfahri</Name><Description>SEO &amp; Growth Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Rob Golding</Name><Description>Senior Product Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Justin Wolfe</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jenny Bloom</Name><Description>CFO</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Meghan Gezo</Name><Description>People Ops Specialist</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Kolawole Erinoso</Name><Description>Platform Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Lindsay Brand</Name><Description>Documentation Team Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Muness Castle</Name><Description>Data Team Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Simon Charette</Name><Description>Product Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Brian Cooksey</Name><Description>Platform Engineering Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Joe Stych</Name><Description>Marketer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Andra Roston</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Erin Chock</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Paolo Papa</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Steve Molitor</Name><Description>Frontend Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Mike Knoop</Name><Description>Co-founder, CPO</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Drazen Urch</Name><Description>Data Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Meredith Sykes</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Kirk Godtfredsen</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Matt Lukso</Name><Description>Partner Marketing</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Christina Buiza</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Zen Ren</Name><Description>Product Platform Support Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Emily Jones</Name><Description>Frontend Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jacob Blakely</Name><Description>Support Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Bethany Hills</Name><Description>Product Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Melanie Pinola</Name><Description>Editorial Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Juan Vazquez</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Emily Irish</Name><Description>Content Marketer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Wade Foster</Name><Description>Co-founder, CEO</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Hannah Rochau</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Neil Fenton</Name><Description>Frontend Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Zane Lyon</Name><Description>Platform Product Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Ryan LaBarge</Name><Description>Customer Champion</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Danny Schreiber</Name><Description>Marketer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jose Proenca</Name><Description>Partner Success</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Tony Rule</Name><Description>Platform Support Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Kishore Nallan</Name><Description>Infrastructure Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Sean Kennedy</Name><Description>Product Marketer</Description></Stakeholder></Organization><Vision><Description>Work is properly distributed among human beings and computers.</Description><Identifier>_1ffea118-80a5-11e7-a499-dadffd0d3d96</Identifier></Vision><Mission><Description>To solve hard problems</Description><Identifier>_1ffea1cc-80a5-11e7-a499-dadffd0d3d96</Identifier></Mission><Value><Name>Diversity</Name><Description/></Value><Value><Name>Collaboration</Name><Description/></Value><Value><Name>Problem Solving</Name><Description/></Value><Value><Name>Pride</Name><Description/></Value><Value><Name>Distributed Work</Name><Description>We're a 100% distributed team living and working all over the world to help you automate the most tedious parts of your day to day job.</Description></Value><Value><Name>Automation</Name><Description/></Value><Value><Name>Empowerment</Name><Description>We believe that there are jobs that a computer is best at doing and that there are jobs that a human is best at doing. We want to empower businesses everywhere to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.</Description></Value><Value><Name>Tools</Name><Description>We believe that with the right tools, you can have 10X the impact with less work.</Description></Value><Value><Name>Impact</Name><Description/></Value><Value><Name>Teamwork</Name><Description>We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and more getting things done.</Description></Value><Value><Name>Enjoyment</Name><Description>We believe that credentials are not needed. Our CTO has a finance degree. Our CEO has an engineering degree. Our CPO has a mechanical engineering degree. What you love doing is way more important than the credentials you have.</Description></Value><Value><Name>Remote Work</Name><Description>Learn more about how we work by reading our book on remote work.</Description></Value><Value><Name>Safety</Name><Description>All teammates at Zapier also agree to a code of conduct that keeps Zapier a safe, welcoming and inclusive environment.</Description></Value><Value><Name>Inclusiveness</Name><Description/></Value><Value><Name>Action</Name><Description>Default to Action -- 

We believe in getting things done. If you have a great idea for a project or see a problem that needs fixing, you don't wait around for permission. And you don't wait for perfection either. It's better to deliver something real today over something maybe better later. If you're unsure how to move forward, consider that you should spend as much time on a decision as it takes to undo it. The corollary to that is most decisions can be undone quickly. Most decisions are changeable. So when approaching a problem, it's taking that step now -- not later -- that's most important.</Description></Value><Value><Name>Transparency</Name><Description>Default to Transparency -- 

We're a distributed team across more than a dozen time zones, so it's important to make your work, processes, and systems available to everyone. We build our work on information we share with each other across the organization, from documents to team updates to chats. No matter who you are or what your role in the organization, you have access to the information you need to make good decisions on behalf of the organization.</Description></Value><Value><Name>Specificity</Name><Description>Be Specific -- 

Most companies have vague values, give ambiguous feedback to each other, communicate in buzzwords, or sell products using handy-wavy fluff. At Zapier, we try to get specific with our values, our feedback, and our communication. Being specific helps us take action on problems despite any ambiguity that might exist.</Description></Value><Value><Name>Empathy</Name><Description>Empathy, No Ego -- 

We strive to put together a great team at Zapier. All our teammates at Zapier are here because they're smart, skilled, and reliable. As a result, we trust one another and with that trust, there's no room for ego. So we walk a mile in our customer's and teammate's shoes when making decisions and we put our own self-interest second in any problems we solve.</Description></Value><Value><Name>Productivity</Name><Description>Don't Be a Robot, Build the Robot -- 

No matter your role, you'll find yourself doing repetitive, low-value work. In these situations, we strive to automate or systematize tasks by investing in tools and processes that lead to outsized impact. We strive to have individual team members at Zapier be more efficient than a comparable role at another similar type company -- improving their own personal productivity and career while helping Zapier as a whole.</Description></Value><Goal><Name>Efficiency</Name><Description>Help people be more efficient at work.</Description><Identifier>_1ffea26c-80a5-11e7-a499-dadffd0d3d96</Identifier><SequenceIndicator/><Stakeholder StakeholderTypeType="Generic_Group"><Name>Workers</Name><Description/></Stakeholder><OtherInformation/><Objective><Name>Zaps</Name><Description>Build tools to empower users to have 10X the impact with less work.</Description><Identifier>_1ffea320-80a5-11e7-a499-dadffd0d3d96</Identifier><SequenceIndicator/><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective></Goal></StrategicPlanCore><AdministrativeInformation><PublicationDate>2017-08-14</PublicationDate><Source>https://zapier.com/about/</Source><Submitter><GivenName>Owen</GivenName><Surname>Ambur</Surname><PhoneNumber/><EmailAddress>Owen.Ambur@verizon.net</EmailAddress></Submitter></AdministrativeInformation></StrategicPlan>