GPO Strategic Plan | FY2013-2017... GPO is transforming its business model to a content-centric model, focusing on managing content for customer and public use today and tomorrow. GPO uses its extensive experience and expertise with digital systems to provide both permanent public access to Government information in a variety of formats and the most efficient and effective means for printing when required, all within a secure setting that is responsive to its customers’ needs. Government Printing OfficeGPO_12676084-8e06-46ae-b097-90150a5fce18Established in 1861, GPO’s mission can be traced to the requirement in Article I of the Constitution that Congress keep a journal of its proceedings and from time to time publish the same. GPO’s inplant production and printing procurement operations produce the official publications of Congress, the White House, and Federal agencies. GPO’s information dissemination programs provide public access to the official publications and information of the Government in both digital and printed formats through an official Web site (www. fdsys.gov), a partnership with Federal depository libraries nationwide, and both online and bookstore sales. Total GPO employment today is approximately 1,900.Davita Vance-CooksActing Public PrinterContinue to Transform Ourselves into a Digital Information Platform and Provider of Secure Credentials.Keeping America Informed as the Official, Digital, and Secure source for producing, protecting, preserving, and distributing the official publications and information products of the Federal Government.CommitmentGPO has had the privilege of Keeping America Informed for over 150 years. It continues that long tradition by providing an uncompromised dedication to authentic, fast, and reliable service.Customer ServiceGPO has a customer-centric approach and has agency-wide procedures, policies, and activities in place to ensure we are meeting customers’ needs and exceeding their expectations.DependabilityGPO is a trusted source of Federal information and works to deliver quality goods and services on time.DiversityGPO is dedicated to diversity in every aspect of the business. Our commitment to diversity helps serve customers better and provides a positive work environment for employees. GPO is committed to promoting and supporting an inclusive environment that provides to all employees the chance to work to their full potential.IntegrityGPO’s employees believe that honesty and the highest ethics form the cornerstone of the organization and create an environment of trust.TeamworkGPO employees treat one another with dignity and respect and communicate openly. GPO’s environment fosters collaboration and innovation while maintaining individual accountability. The agency partners with the Government and the private sector to provide the best value to customers.Customer SatisfactionSatisfying Our StakeholdersIProcesses & ProceduresDevelop internal processes and procedures that develop an internal organizational culture in which exceptional service, delivery and customer satisfaction are encouraged and rewarded.I.AGPO CustomersIt’s all About the CustomerCustomer ServiceProvide world-class customer service.I.A.iGPO will work to understand, anticipate, and meet the needs of customers. GPO will provide world-class customer service together with product innovation through a wide range of print and technology vehicles.Employee RecognitionRecognize employees who exceed customers’ expectations.I.A.iiGPO EmployeesGPO is dedicated to providing products that deliver results and will recognize employees who exceed customers’ expectations.Customer EducationEducate our customers so that they can take advantage of GPO Products and Services.I.A.iiiGPO CustomersGPO will continue to utilize our expertise in printing and information technologies to educate our customers so that they can take advantage of GPO Products and Services. Openness & TransparencyBuild on GPO’s ongoing commitment to an open and transparent government.I.BAuthenticityProvide authentic information.I.B.iGPO will continue to provide authentic information to the American public through a variety of print and technology vehicles efficiently and securely.Information DisseminationAssist Federal agencies in disseminating information about their operations.I.B.iiGPO will become a key innovator and leader in the Presidential mandate of transparency (White House Open Government Initiative). Realizing that participation, and collaboration form the cornerstone of an open government, GPO will utilize all available technology to assist Federal agencies in disseminating information about their operations in a fast, secure, and permanent manner.PartnershipsEnhance strategic partnerships to gain flexibility, build effective networks, and manage processes to meet customer demands and expectations.I.CSynergies & FlexibilitiesDevelop the agency-wide synergies and flexibilities to continuously strive for quality, availability, and efficiency in the delivery of products and services.I.C.iGPO will also work to improve its internal culture and business process to ensure mutual support and growth to customers and employees.CollaborationCollaborate purposefully with internal and external customers.I.C.iiGPO CustomersGPO will continuously work on strengthening purposeful collaboration with internal and external customers that will create more efficient and effective programs and processes.Organizational FoundationStrengthening Our Organizational FoundationIIToolsAnticipate, plan and equip GPO to provide products and services to customers.II.AInvestmentInvest in employees and technology.II.A.iGPO EmployeesIn order to provide quality service to customers, GPO must invest in employees and technology. GPO will focus on the creation of first-rate, system-wide solutions that meet customer requirements and exceed customer expectations. GPO will improve processes and technology to ensure that solutions are scalable, available, cost-effective, and secure.Technology[Align] technology investments with GPO business goals.II.A.iiTechnology investments will be in direct relationship with GPO business goals, resulting in excellent customer service, strong partnerships, secure infrastructures, and cost- effective performance.Business Process ManagementUtilize a cost effective and collaborative approach in managing GPO’s Business processes to help the Agency achieve its strategic initiatives and ensure continued financial stability.II.BMaintain Fiscal ResponsibilityEnvironmental StewardshipContinue to integrate the application of environmental values into GPO processes and support environmental stewardship through effective implementation of “green initiatives.”II.CSustainability, Safety & HealthWork toward a more sustainable future and providing a safer, healthier environment to future generations. II.C.iGPO is committed to working toward a more sustainable future and providing a safer, healthier environment to future generations. GPO will continue to introduce programs that include recycling, reducing energy consumption, reducing GPO’s carbon footprint, and provide Federal customers with environmentally-friendly printing alternatives.ROICreate a sustainable environment that prioritizes agency actions based on return on investment.II.C.iiGPO will remain committed to creating a sustainable environment that prioritizes agency actions based on return on investment. GPO will continue with initiatives regarding paper consumption, petroleum products utilization, energy expenditures, emissions, and other areas that have reduced its footprint on the environment. GPO is developing additional plans to incorporate this direction well into the future.COOP OperationsDevelop appropriate plans to provide for the continuation of GPO’s essential functions and operations during a wide range of all-hazards emergencies.II.DAt GPO, COOP enables continuation of essential functions of government printing and passport production operations for Congress, government agencies and the State Department in the event of a national security or isolated emergency affecting GPO facilities in Washington, DC. GPO’s business continuity plan assures the ability for GPO to publish Congressional Documents, the Congressional Record, the Federal Register, and production of U.S. Passports and Smart Cards.Products & ServicesOffering Products and ServicesIIITechnology & Best PracticesUse technology and best practices to provide mission-critical products and services for Congress, Federal agencies, and the public.III.ACongressFederal Agencies The PublicStatutory Foundation - Title 44 U.S.C. -- The mission of the GPO is rooted in legislation codified in Title 44 U.S.C. We will continue to use technology and best practices to ensure the most efficient and effective provision of mission- critical products and services for Congress, Federal agencies, and the public.Prospective WorkDetermine and pursue eligible work not being handled by GPO.III.A.iMarketingAggressively market GPO goods and services.III.A.iiSecure Federal CredentialsPosition GPO as the provider of choice for secure federal credentials.III.BIn FY2013 - FY2016, SID will enhance the perception of GPO as a unique government-to-government provider. GPO plays a vital role in the security programs of our customers and our nation. Over the last five years, GPO has produced more than 85 million of the latest-generation electronic passports for the Department of State (DOS). Proven Passport capabilities are built into a family of secure credential products for our Agency customers. They acquire secure credential design, printing, manufacturing, personalization, and delivery—all from GPO. Work is performed in Government facilities by Government employees with proper clearances. Our portfolio of secure credentials includes Trusted Traveler cards for Customs and Border Protection, HSPD-12 cards for the Department of Homeland Security, contractor IDs for the Pentagon, and badges for visitors to the White House.Workforce EngagementEngaging Our WorkforceIVEmployer of ChoiceTransform GPO into an employer of choice.IV.ATransform GPO into an employer of choice through proactive workforce planning that focuses on diversity and fostering Work Life programs to meet the changing needs of today’s and tomorrow’s employees.Work EnvironmentMaintain an environment that is fair, unbiased, and family-friendly, that promotes and values opportunity and inclusiveness.IV.A.iGPO’s ability to be viewed as an employer of choice depends on the agency’s ability to develop and attract quality employees and to motivate them to perform at high levels. GPO will work to maintain an environment that is fair, unbiased, and family-friendly, that promotes and values opportunity and inclusiveness.Recruitment & RetentionAttract and retain high-caliber employees and cultivating a talented, diverse workforce.IV.A.iiGPO EmployeesAttracting and keeping high-caliber employees and cultivating a talented, diverse workforce will allow GPO to tackle the challenges posed by an increasingly complex, ever-changing external environment. GPO is committed to treating all employees fairly, respecting their diversity, and valuing their contributions.2012-10-012017-09-302013-12-06http://www.gpo.gov/pdfs/about/2013-2017_StrategicPlan.pdfOwenAmburOwen.Ambur@verizon.net