State of Hawaii Business and IT/IRM Transformation Plan This first-ever state Business and Information Technology/Information Resource Management Transformation Plan offers a clear vision for moving Hawai‘i into the 21st century. It recognizes the role of technology and information management in delivering government services by partnering with state agencies to enable them to serve their missions well. The plan has been created with a disciplined approach to gathering data, a thorough study of lessons learned and industry best practices, an unwavering commitment to accountability, and a spirit of collaboration that is at the heart of transformation planning and implementation.The need for change is clear. The Transformation Plan guides the state toward a future when the public will engage with an open and transparent Hawai‘i government; when state employees, residents, and businesses have convenient, secure access to reliable information; when government services are streamlined, integrated, and delivered in ways that meet the expectations of the public; and when Hawai‘i’s business needs are closely aligned with the state’s technology capabilities. By embracing the use of technology and improving business processes and systems to better deliver its programs and services to businesses, residents, and even visitors, Hawai‘i will have realized the New Day vision.State of HawaiiHI_32acded5-0a28-11e4-83c6-e422eedc8533Neil AbercrombieGovernor Community of HawaiiThe transformation will have far reaching benefits for everyone in the state, including the Community: * Improved delivery of services and programs (e.g. going “online” versus “waiting in line”) * A more transparent and responsive government * Increased, secure, and timely access to information and dataHawaii State EmployeesFor State Employees: * Streamlined workflow processes that allow more focus on serving customers * Access to a wider range of new technologies to better support departmental missions, programs, and services * Improved career growth opportunitiesHawaii State DepartmentsFor Departments: * Efficiently aligned services * Reduced costs and unnecessary redundancies * Increased reliability and security * Improved outcomes and accountability... faster, easier, and more dependable access to government information across every department and line of business._32acded6-0a28-11e4-83c6-e422eedc8533_32acded7-0a28-11e4-83c6-e422eedc8533TransformationAchieving large-scale transformation requires a set of principles that guide the process. These guiding principles will influence the success of the state’s transformation:Optimum UsageTransformation activities will focus on the optimum use of resources.CollaborationActions/activities will be defined in a collaborative manner.InvolvementChange will actively involve individuals who are the closest to the business processes and will be positive for both state employees and service recipients.Central ManagementPlanning and execution will be centrally managed to ensure efficient deployment of resources throughout the transformation.SustainabilityTransformation solutions will be sustainable beyond leadership changes.BPRRe-engineer business processes first with business needs driving technology solutions._32acded8-0a28-11e4-83c6-e422eedc85331In accordance with best practices and lessons learned from industry and government, business processes will be re-engineered first and wherever possible, with the use of commercial off-the-shelf (COTS) technology that enables maximum configuration and minimum customization. The state’s business needs will drive the technology solutions._32acded9-0a28-11e4-83c6-e422eedc8533Standardization, Consolidation & SimplificationStandardize shared services, consolidate IT/IRM infrastructure, and simplify services across the enterprise so that IT/IRM functions like a "utility."_32acdeda-0a28-11e4-83c6-e422eedc85332The transformation effort calls for the CIO to centralize common or shared services and consolidate the IT/IRM infrastructure across the enterprise so that services are available and reliable as they would be with a utility such as water or electricity. This will prevent duplication of effort across departments, reduce complexity, improve reliability, and augment service levels by allowing department staff to focus on their mission applications while IT/IRM professionals can focus on their areas of expertise. Security, privacy, and accessibility standards will be "built-in" to deliver solutions to users on any device -- anywhere, anytime, for any purpose._32acdedb-0a28-11e4-83c6-e422eedc8533ImplementationImplement a phased, but agile, multi-year approach with wins along the way._32acdedc-0a28-11e4-83c6-e422eedc85333Business and infrastructure improvements will be realized through a sequenced process that begins with foundational elements and builds upon them for tackling larger systems and enterprise-wide solutions. Agile program management and “systems development life-cycle” methodology will help to deliver “wins” or milestones in six-month increments in a deliberate, structured and methodical manner._32acdedd-0a28-11e4-83c6-e422eedc8533Governance & MetricsDemonstrate tangible progress throughout the transformation._32acdede-0a28-11e4-83c6-e422eedc85334The Transformation Plan will outline the responsibilities and accountabilities of program and project teams. Governance, metrics, and expected outcomes will display progress regularly throughout the implementation. Programs and services will be closely tracked and managed to service-level agreements by service managers with a customer focus (measured by satisfaction indices). Through quantifiable and ongoing evaluation, state government will assess the success of its transformation process, continually improve its delivery of programs and services, and respond to the evolving needs of its constituents._32acdedf-0a28-11e4-83c6-e422eedc8533Change ManagementTransform organizational culture by empowering and rewarding employees to change._32acdee0-0a28-11e4-83c6-e422eedc85335Organizational change management (OCM) will be a crucial component of the transformation initiative. Employees will be empowered and rewarded to “own” and continuously improve the business and IT/IRM environment. OCM key messages will be communicated throughout the transformation to mitigate the fear of failure and reduce risk aversion to trying new solutions._32acdee1-0a28-11e4-83c6-e422eedc8533Transparency, Collaboration, Participation & InnovationOpen state government through improved transparency, collaboration, participation, and innovation._32acdee2-0a28-11e4-83c6-e422eedc85336Increasing transparency and opening government are key strategies of the transformation effort. Programs such as the Open Data Initiative, which encourages citizen engagement in solving problems, will allow the state to provide information to residents and businesses and motivate community members to participate in government projects. The state will leverage new technologies to make government information more accessible and will make full use of mobile computing, social media, web portals, and other widely accepted online tools that improve the experience for constituents._32acdee3-0a28-11e4-83c6-e422eedc8533my.hawaii.govProvide a one-stop, Hawai‘i resident-focused web portal through "my.hawaii.gov."_32acdee4-0a28-11e4-83c6-e422eedc85337The my.hawaii.gov portal allows residents to access the services and information they want from state government on any device, anywhere, anytime – securely and reliably. Residents can efficiently work online but always have the option to interact with state government employees in-person, as well._32acdee5-0a28-11e4-83c6-e422eedc85332014-07-12http://oimt.hawaii.gov/wp-content/uploads/2012/06/Executive-Summary.pdfOwenAmburOwen.Ambur@verizon.net