About APQCAPQC helps organizations work smarter, faster, and with greater confidence. It is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC's unique structure as a member-based nonprofit makes it a differentiator in the marketplace. APQC partners with more than 500 member organizations worldwide in all industries. With more than 40 years of experience, APQC remains the world's leader in transforming organizations.American Productivity & Quality CenterAPQC_1d0e91dc-541d-11e4-88ac-5d6479920db9APQC (American Productivity & Quality Center) is a member-based nonprofit and one of the world's leading proponents of business benchmarking, best practices, and knowledge management research.APQC Board of DirectorsAPQC is privileged to have a talented group of industry and academic leaders ensuring our vision and mission continue to thrive throughout the world.George BaileyBoard Member & Advisor, Sony Corporation of AmericaSaad BargachPresident, BRYSS Inc.Erin T. BotsfordPresident/Chief Executive Officer, The Botsford GroupRobert H. BuckmanPresident and CEO (retired), Bulab HoldingsRobert E. ColeProfessor, University of California at BerkeleyT. Jay CollinsBoard Member and retired President and CEO, Oceaneering InternationalChip ConleyHead of Global Hospitality and Strategy, AirBnBRobert F. Corrigan, Jr.Senior Vice President, General Counsel & Corporate Secretary, Baylor College of MedicineTor DahlPresident, Tor Dahl and Associates, Inc.Thomas H. DavenportDistinguished Professor of IT and Management at Babson College and Research Fellow, MIT Center for Digital BusinessJohn FrielPresident & CEO (retired), Medrad, Inc.Blanton GodfreyProfessor, College of Textiles, NC State UniversityC. Jackson Grayson, Jr.Founder and Chairman Emeritus, APQCRobert H. HayesProfessor of Business Administration (Emeritus), Harvard Business SchoolLisa HigginsPresident and COO, APQCRoger KearnsMember of the Executive Committee, SOLVAY SAPeter J. KorstenVice President and Partner, IBM Global Business ServicesCarla O'DellCEO, APQCJoaquín PeónPresident, Gestión del Conocimiento, MéxicoTom PetersPresident, The Tom Peters GroupWilliam D. RuckelshausPrincipal, Madrona Investment GroupGary ShillingPresident, A. Gary Shilling & Co., Inc.Carl G. ThorPresident, JarrettThor InternationalPeggy VaughanDirector and Member of Audit Committee, Moneygram International Inc.APQC Executive TeamC. Jackson GraysonFounder and Chairman EmeritusCarla O'DellChairman of the Board and Chief Executive OfficerLisa HigginsPresident and Chief Operating OfficerCathy HillSenior Executive Director, Sales and MembershipCindy HubertExecutive Director, Client SolutionsMichael J. HinsonChief Financial OfficerRon WebbExecutive Director, Open Standards Benchmarking, Stats Hub & Information SystemsAPQC Researchers & Thought LeadersChristy AroopalaSenior Research Statistician, Stats HubMarisa BrownSubject Matter Expert, Product Development and InnovationMichael CappelliResearch Specialist, Financial ManagementMary C. DriscollSenior Research Fellow, Financial ManagementChris GardnerSenior Consultant, Advisory ServicesChristine KelleyMembership DirectorJonathan KraftProject Manager, Custom BenchmarkingMardi KrenekEducation Practice Leader, in partnership with Krenek Consulting LLCDarcy LemonsSenior Advisor, Advisory ServicesHolly Lyke-Ho-GlandResearch Program Manager, Process and Performance ManagementBecky PartidaSenior Research Specialist, Supply Chain ManagementAlex PhiloSenior Advisor, Advisory ServicesAmanda SchalyoMarketing DirectorJess ScheerSenior Consultant, Advisory ServicesAndrea StroudResearch Program Manager, Supply Chain ManagementJohn TesmerDirector of Open Standards BenchmarkingLauren TreesResearch Program Manager, Knowledge ManagementElissa TuckerResearch Program Manager, Human Capital ManagementJeff VarneyDirector, Process and Performance ManagementAshley WhiteHuman Resources DirectorRachele WilliamsSenior Project Manager, Advisory ServicesAQPC MembersA.T. Kearney, Inc.AARPABB Ltd.Abbott LaboratoriesAbbvie Inc.Abt Associates, Inc.Abu Dhabi Police / Ministry of InteriorAbu Dhabi PortsAccenture LLPAccident Fund InsuranceAccountant General's DepartmentadaQuestAdvanced Sterilization ProductsAecus ltdAera Energy LLCAirbus SASAkzo Nobel N.V.Alberta Health ServicesAlcoa Inc.ALLIED Group, Inc.Allison TransmissionAlvarez & Marsal Holdings, LLCAlyeska Pipeline Service CompanyALZA CorporationAmgen Inc.AmtrakANZ Bank - Australia And New Zealand Banking Group LimitedAramco Services CompanyArborSys GroupArcher Daniels Midland CompanyArla FoodsArrayWorks Inc.Arthur D. Little Middle EastAsian Development BankATMIAustralia PostAxion EnergyB&M Global Services Manila, Inc.BAE SystemsBaker Hughes Inc.Banco PichinchaBanesco Banco Universal, C.A.Bank of CanadaBank PasargadBASF AktiengesellschaftBASF Plant Science Company GmbHBasico P/SBaylor College of MedicineBearingPointBechtel Group, Inc.Becton, Dickinson and CompanyBelcorpBHP Billiton Petroleum (Deepwater) IncBiosense Webster, Inc.BlueCross BlueShield of TNBoard of Governors of the Federal Reserve SystemBombardier Aerospace Inc.Booz Allen Hamilton Inc.Bose CorporationBPM-DBristow Group, Inc.British Columbia Ministry of HealthBroadspectrum LtdBrussels Worldwide Services BVBABT Global ServicesBT Group plcBUPABush Brothers & CompanybvgCanadian Blood ServicesCanadian Imperial Bank of CommerceCapgemini India Pvt. Ltd.CareFusionCaterpillarcbs Corporate Business Solutions Unternehmensberatung GmbHCelerant ConsultingCEMEX Research Group AGCEMEX, S.A.B. de C.V.Cenovus Energy IncCentocor, Inc.Centric Consulting LLCCessna Aircraft CompanyChalhoub Group MCT FZEChazey PartnersCheniere Energy Inc.Chesapeake Energy CorporationChevron CorporationChurch Health CenterChurchill ConsultingCienaCisco Systems, Inc.Citizens Energy GroupCitizens Gas & Coke UtilityCity National BankCity Of EdmontonCOFCOChurch Health CenterChurchill ConsultingCienaCisco Systems, Inc.Citizens Energy GroupCitizens Gas & Coke UtilityCity National BankCity Of EdmontonCOFCOCognizant Technology Solutions India Pvt LtdCognos CorporationCohnReznick, LLPCommonwealth of VirginiaConocoPhillipsCooper Industries, Ltd.Cooper Tire & Rubber CompanyCopeland CorporationCordis CorporationCorning IncorporatedCorning Optical Communications LLCCounty of San DiegoCovestroCredit Union Central of ManitobaCrossCountry ConsultingCrowe Horwath LLPCSAA Insurance GroupCSCMP - Council Of Supply Chain Management ProfessionalsCubist PharmaceuticalsCustoms and Border ProtectionDallas Independent School DistrictDeere & CompanyDefense Finance and Accounting ServiceDefense Logistics AgencyDelco ElectronicsDeloitte Touche Tohmatsu LimitedDelphi Automotive LLPDePuy Inc.DePuy Orthopaedics Inc.Deutsche Post DHL Inhouse ConsultingDevelopment Bank of South AfricaDialogic CorporationDow Benelux (Nederland) B.V.Dow ChemicalDow Corning CorporationDow Elanco - Dow Chemical CompanyDowBrands, L.P.Dr. Wieselhuber & Partner GmbHDSI GlobalDTE Energy CompanyDubai Electricity and Water Authority (DEWA)E. I. du Pont de Nemours and CompanyEaton CorporationEcopetrol S.A.EDPEG A/SElectrical and Mechanical Services Department, HKSARGEli Lilly and CompanyEMC CorporationEmersonEmersonEmpresas Publicas de Medellin E.S.PEntegris, Inc.Entel Peru SAEQTEquate Petrochemical Company Ksc(C)Ernst & Young InternationalEssilor InternationalEthicon Endo-Surgery, Inc.Ethicon, Inc.Eurosis ConsultingEverest GroupeverisExperisExxonMobil Chemical CompanyExxonMobil CorporationExxonMobil Exploration & Producing U.S.ExxonMobil Refining & SupplyFAS AGFederal Authority for Government Human ResourcesFederal Reserve Bank of AtlantaFederal Reserve Bank of BostonFederal Reserve Bank of ChicagoFederal Reserve Bank of ClevelandFederal Reserve Bank of DallasFederal Reserve Bank of Kansas CityFederal Reserve Bank of MinneapolisFederal Reserve Bank of New YorkFederal Reserve Bank of PhiladelphiaFederal Reserve Bank of RichmondFederal Reserve Bank of San FranciscoFederal Reserve Bank of St. LouisFidelity InvestmentsFirst Coast Service Options, IncFlint Hills ResourcesFlorida Department of Children and FamiliesFlorida Power & Light CompanyFMC Technologies, Inc.Fonterra Co-operative Group LimitedFord Motor CompanyFord Motor Credit Company LLCFPM360 Inc.Franklin Electric Co Inc.FTI Consulting, Inc.Fuji Xerox Co., Ltd.Fung Academy LTD.GAFGartner, Inc.GDF SUEZGenentechGeneral Dynamics CorporationGeneral Electric CompanyGeneral Mills, Inc.General Motors Acceptance CorporationGeneral Motors CorporationGeneral Motors Corporation-Automotive Components GroupGeneral Motors North American Truck PlatformsGeneral Motors of Canada LimitedGeneral Motors Service Parts OperationsGenpact International Inc.Georgia-Pacific LLCGilead Sciences Inc.GlaxoSmithKline plcGlobalviaGMAC Insurance Holdings, Inc.Goodrich CorporationGoodwill-Easter Seals MinnesotaGopher SportGovernment of New Brunswick - Executive Council OfficeGrant Thornton International LtdGreenlee Textron Inc.Gulfstream Aerospace Corporationh&z Unternehmensberatung AGH.D. SmithHastings DeeringHay GrouphealthAllianceHella Electronics CorporationHellenic Telecommunications Organization S.A. (OTE S.A.)Hershey CompanyHewlett Packard Enterprise CompanyHewlett-Packard CompanyHitachi Consulting CorporationHoneywell International Inc.Horizon Wind Energy, EDPHospira, Inc.hs2Huawei Technologies Co., Ltd.IBM CorporationIknow LLCImperial Oil LimitedIncepture, Inc.Infineum International LimitedInfineum USA, LPInfor, Inc.Infosys LimitedInsight MSC LimitedInspirage LLCInstitute for Digital TransformationIntegrated Global PartnersInternational Capital & Management CompanyInternational Monetary FundInvensys PlcINVISTA Inc.ISG Information Services Group Americas, IncIslamic Development BankJanssen, L.P.JCPenney CompanyJCPenney Life Insurance CompaniesJDA Software IncJECN Management ConsultingJM Family EnterprisesJohn Deere World HeadquartersJohnson & JohnsonJohnson & Johnson Dept. of Quality AssuranceJohnson & Johnson Health Care Systems Inc.Johnson & Johnson Hospital Services, Inc.Johnson & Johnson Medical, Inc.JPS HealthKeihin North AmericaKeyBankKeystone Helicopter CorporationKMG Global Solutions B.V.Knowledge ArchitectureKoch Industries, Inc.KPMG InternationalKPMG LLPKraft Foods Inc.Kraft Foods North America, Inc.Kuwait Oil CompanyL-3 CommunicationsL-3 Communications Holdings, Inc.L.E.K. ConsultingLafarge HolcimLam Research Corp.Land O'Lakes, Inc.Landis GyrLend Lease Management ServicesLennox International, Inc.Lenovo India Pvt LtdLetsema Consulting & Advisory Pty LtdLiberty Mutual Insurance CompanyLiebert CorporationLitmus GroupLockheed Martin CorporationLockheed Martin Electronics & MissilesLockheed Martin Engineering & Sciences CompanyLockheed Martin Missile & Space Co., Inc.Logicon, Inc.Logintrans Sp. z o.o.Lombardi Software, Inc.Lowe's Companies, Inc.Lufthansa AirlinesLyondell Basell IndustriesMacEwan UniversityMalt-O-Meal CompanyManpower Inc.MAPCO Inc.Marine CorpsMatrix ConsultingMcKesson CorporationMcKinsey & CompanyMcNeil Consumer & Specialty PharmaceuticalsMedImmuneMeralcoMercerMerck & Co., Inc.Micron Technology, Inc.Microsoft CorporationMillimanMine Safety Appliances CompanyMinistry of Foreign Affairs of DenmarkMinistry of Government ServicesMITRE CorporationMobarakeh Steel CompanyModern Managers Consulting & DevelopmentMoen, IncorporatedMolex Inc.Montgomery Coscia Greilich LLPMorganFranklinMotiva Enterprises LLCMotorola Solutions IncMouvement DesjardinsMSSNACE InternationalNASANational Gas Company of Trinidad and TabagoNationwide Building SocietyNationwide Financial Services, Inc.Nationwide Mutual Insurance CompanyNATONavicoNCRNCR CorporationNEC CorporationNeoris Inc.New Markets AdvisorsNew York Power AuthorityNewfield Exploration CompanyNexen Inc.NextEra EnergyNike IncNLHSSNokia CorporationNokia Solutions and Networks (NSN)North Highland CompanyNorthrop Grumman CorporationNovartis AGNovartis CorporationNTT DATA, Inc.OC&C Strategy Consultants LLPOccidental Petroleum CorporationOffice of the Comptroller of the Currency, Department of the TreOliver Wyman, Inc.Olympus Australia PTY LTDOneAmerica Financial Partners, Inc.Onyx PharmaceuticalsOptusOracle America Inc.Orchard Supply HardwareOrtho Biotech Products, L.P.Ortho-Clinical Diagnostics, Inc.Ortho-McNeil Pharmaceutical, Inc.PA Consulting Group Inc.Pacific Gas & Electric Company (PG&E)Pan American Energy LLCPanama Canal AuthorityPC ConnectionPearson Trueman & AssociatesPeople, Technology, and ProcessesPersonal Products Co.PertaminaPetronas Carigali Sdn BhdPetrotrinPfizer Animal Health GroupPfizer, Inc.Pharmacia CorporationPhillips 66Pioneer Hi-Bred International, Inc.Pitney Bowes Inc.Plex Systems, Inc.PlexxusPM GROUPPoint B Inc.Port Phillip City CouncilPost Holdings Inc.PPB AdvisoryPraxair Inc.PricewaterhouseCoopersProcter & Gamble CompanyProjacs AcademyProject Consulting GroupProject Execution Network, LLCProtiviti, Inc.ProUnitasPrudential Financial, Inc.PSA GroupePSEG Services CorporationPT Pembangkitan Jawa BaliPTTPTT Public Company LimitedPublic Service Electric & Gas CompanyPurdue Pharma L.P.Q2 BankingQ5 Inc.Q9 Elements LtdR. W. Johnson Pharmaceutical Research InstituteRagasa IndustriasRand WaterRaytheon CompanyRe:Sources EMEAREC SiliconRegeneronReliance Industries, Ltd.Repsol, S.A.Resources Global ProfessionalsRich Products CorporationRobert Bosch Engineering and Business Solutions LtdRoche Diagnostics CorporationRoyal Dutch Shell PlcRoyal Philips Electronics N.V.Saab Cars USA, Inc.Salo, LLCSan Cristóbal Sociedad Mutual de Seguros GeneralesSandia National LaboratoriesSaskatchewan Power CorporationSaturn CorporationSaudi Arabian Oil CompanySchlumberger LimitedSchneider Electric SASchweizer Aircraft Corp.ScottMadden, Inc.Seagate Technology Inc.Sealed Air CorporationSempra EnergySentry EquipmentSerono S.A.ShawCorShell Canada Ltd.Shell Chemicals LimitedShell Exploration & Production CompanyShell InternationalShell International Exploration And Production Inc (Duplicate)SI GroupSiemens AGSignavio, Inc.Sinclair GroupSingapore Power LimitedSingTel OptusSlalom ConsultingSNC-Lavalin Inc.SolomonEdwardsGroupSolvay USA IncSopra SteriaSouthern California Edison CompanySouthern California Gas CompanySpectra Energy CorporationSquare D CompanySt. Charles Consulting Group, LLCStaples, Inc.Starbucks Coffee CompanySterling Commerce, Inc.Strategic Solutions NWStryker CorporationSunflower Electric Power CorporationSyngenta Crop Protection AGT.H. Easter Consulting LLCTakeda Pharmaceuticals International, Inc.Tata Group - Tata Sons Limited, Bombay HouseTata Motors LimitedTaylor's Education SDN. BHD.TBM Consulting GroupTD Williamson SATelenor Global Shared ServicesTennessee Valley AuthorityTesoro CorporationTexas Guaranteed Student Loan CorporationTexas Petro ChemicalsTextron Inc.The Boeing CompanyThe Johnsson GroupThomas & Betts CorporationTrexin ConsultingU.S. ArmyU.S. Army Medical Command MEDCOMUnicomerUnion Carbide CorporationUnited Illuminating CompanyUnited Launch AllianceUnited Technologies CorporationUnited Wisconsin Insurance CompanyUniversity Of North TexasUOP LLCUS ArmyUS Army, ARDECUS Department of StateUS Department of the NavyUS Internal Revenue ServiceUSAAUTC Fire & SecurityVeridata Networks, Inc.Verity ConsultingVested Outsourcing Inc.Villanova University's School of Business - Center for Business AnalyticsVirginia Department of TaxationVistakon Johnson & Johnson Vision Products, Inc.Volta River AuthorityW.L. Gore & Associates, Inc.Wachovia CorporationWaverly CouncilWeiserMazars LLPWestern Digital CorporationWestpac Banking CorporationWilliamsWilliams Energy ServicesWilliams Gas Pipeline, LLCWilliams Texas Gas TransmissionWilliams Transcontinental Gas Pipe Lines CorporationWillis Towers WatsonWipro Technologies LimitedWorld BankWyethXerox Business Services LLCZimmer BiometAPQC PartnersAmerican Society for QualityASQ is a global community of people dedicated to quality who share the ideas and tools to make our world work better. With millions of individuals and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations, and communities to meet tomorrow's critical challenges. As stewards of worldwide quality knowledge, ASQ is ideally suited to spearhead the unprecedented Global State of Quality study. ASQ is headquartered in Milwaukee, WI, with national service centers in China, India, and Mexico. Learn more about ASQ’s members, mission, technologies, and training at www.asq.org.Talent Analytics, Corp.Talent Analytics, Corp. uses advanced Data Science to predict employee flight risk and KPI performance, both pre- and post-hire. Our predictive scoring algorithms are easily deployed into the employee sourcing, recruiting, hiring, and operations process via our award winning cloud platform, Advisor™. Pre- and post- hire predictions are directly portable to other HRIS, HCM, ATS or other appropriate workforce platform via our API. Greatest business ROI is realized targeting roles with highest turnover such as Call Centers, Insurance Agents, Sales Reps, Sales Engineers, Bank Tellers, Truck Drivers and other roles with larger volumes of employees. Visit TalentAnalytics.com to learn more.Council of Supply Chain Management ProfessionalsFounded in 1963, the Council of Supply Chain Management Professionals is the leading worldwide professional association dedicated to education, research, and the advancement of the supply chain management profession. With over 9,000 members, representing business, government, and academia from 63 countries, CSCMP members are the leading practitioners and authorities in the fields of logistics and supply chain management. For information, visit www.cscmp.org.BMC EuropeDo you have operations or subsidiaries in Germany, Austria or Switzerland? They can take advantage of client specific, German-language supply chain benchmarking through APQC's alliance with Benchmarking Center Europe. To learn more or get started, visit www.benchmarking-center-europe.de, call 49 (0) 221/ 8605 316 or email m.schmieder@bmc-eu.com.Edison AwardsThe Edison Awards™ are among the most prestigious accolades honoring excellence in new product and service development, marketing, human-centered design and innovation. Unique to the world of award programs, the Edison Awards™ are focused on the innovators as much as the innovations. Award winners represent "game changing" products, services and excellence and leadership in innovation around four criteria: Concept, Value, Delivery and Impact. An Edison Award represents significant value to the award winner and to the cause of innovation. Visit www.edisonawards.com.BPI NetworkThe Business Performance Innovation (BPI) Network is a peer-driven thought leadership and professional networking organization dedicated to advancing the emerging roles of the Chief Innovation Officer and Innovation Strategist within today's enterprise. The BPI Network brings together global executives who are champions of change within their organizations through ongoing research, authoritative content and peer-to-peer conversations. We are advocates for Innovation as a fundamental discipline and function within 21st Century organizations and seek to demonstrate where and how new inventive solutions and approaches can advance business value, gratify customers, ensure sustainability and create competitive advantage for companies worldwide. For more information, visit the BPI Network at www.bpinetwork.com._1d0e938a-541d-11e4-88ac-5d6479920db9To help organizations around the world improve productivity and quality_1d0e9434-541d-11e4-88ac-5d6479920db9ProductivityQualityExpertiseProvide research and expertise_7a4b9890-51d2-11e6-8f26-48401fef28e11APQC's research and expertise covers five core functional areas including Business Excellence, Financial Management, Human Capital Management, Knowledge Management, and Supply Chain Management. Membership allows you -- and every employee in your organization -- access to benchmarks, best practices, and timely content covering more than 70 process areas within these core functional areas.Process & Performance ManagementImprove business agility and operational performance_1d0e960a-541d-11e4-88ac-5d6479920db91.1Best-in-class organizations persistently look for ways to improve their business agility and operational performance to remain competitive. Ultimately, first-rate process management enables this. APQC's Process and Performance Management program can arm you with the tools, techniques, and strategies to help you reach your performance goals. Our best practice research has uncovered success factors to effectively manage business processes, including articulating the impetus for change, and providing practices needed to transition to a process-based focus. You can choose to explore APQC's Knowledge Base for best practice content in this area or enlist our unmatched expert advisors for a customized and collaborative solution. Our global expertise in this area includes benchmarking, process management, performance management, change management, project management, measurement, and quality management. If you cannot find the content you are looking for, contact our experts, they stand ready to help.Financial ManagementDesign, execute, and govern financial process improvement programs_7a4b9c28-51d2-11e6-8f26-48401fef28e11.2Using APQC's benchmarks and best-practices repository, you can make sure your financial process improvement programs are properly designed, executed, and governed. See how your processes stack up when it comes to payables, receivables, general accounting, and reporting. Tap into the finance and accounting section of APQC's Knowledge Base to obtain authoritative guidance on topics that range from global process ownership and financial shared services to business analytics and talent development. If you cannot find what you are looking for, contact our expert analysts, they stand ready to help.Human Capital ManagementAddress the human side of improving productivity and quality_7a4b9f0c-51d2-11e6-8f26-48401fef28e11.3APQC's human capital management (HCM) research and expertise address the human side of improving productivity and quality. We uncover solutions to people challenges and present these solutions in ways that will assist anyone who relies on people to meet their professional objectives, including: HR professionals, people managers, business leaders, and individual contributors. Dealing with talent shortages, unwanted turnover, teamwork troubles, or leadership development needs? Register now on APQC's website for our latest research and best practices content.Knowledge ManagementManage knowledge_7a4ba600-51d2-11e6-8f26-48401fef28e11.4Carla O'DellOur roots in knowledge management (KM) date back to 1993, when APQC CEO Carla O'Dell helped found it as a business discipline.Knowledge is every organization's largest asset, yet it can be an overlooked and underutilized resource if not managed effectively. Successful organizations know that knowledge in action gets results -- accelerating the rate of learning; cutting down the risks of not knowing and repeating mistakes; and retaining knowledge assets when people move, leave, or retire... Our thought leadership and expertise has been instrumental in driving the practice forward assisting hundreds of companies with KM strategy and implementation and providing massive amounts of knowledge and insight.Supply Chain ManagementOptimize processes to reduce costs, improve cycle times, and add value_7a4ba9a2-51d2-11e6-8f26-48401fef28e11.5SCM ProfessionalsThe impact of supply chain performance can mean millions of dollars to an organization's bottom line. Using APQC's benchmarks, process improvement resources, and best-practices repository, supply chain management (SCM) professionals can optimize current processes to reduce costs, improve cycle times, and add value.ServicesDocument world-class business practices, share proven methodologies and processes, and assist organizations around the world in adapting them_7a4bac86-51d2-11e6-8f26-48401fef28e12APQC conducts research to discover and document world-class business practices, share proven methodologies and processes, and assist organizations around the world in adapting them. Explore our focused expertise and services in the areas of financial management, human capital management, knowledge management, supply chain management, product development, and process improvement and measurement.ResearchLearn about the newest best practices, how successful organizations excel in the marketplace, and how successful leaders streamline their internal processes_1d0e997a-541d-11e4-88ac-5d6479920db92.1APQC doesn't rely purely on past experience when we advise organizations. We reach forward and learn about the newest best practices, how successful organizations excel in the marketplace, and how successful leaders streamline their internal processes. We translate what has worked in the past into new ideas for the future.BenchmarkingProvide better benchmarking_7a4bb6c2-51d2-11e6-8f26-48401fef28e12.2Traditional benchmarking suffers from two big problems: getting a critical mass of accurate data for comparison, and making sure that the data can be accurately compared. APQC leads the world in solving both of these problems. Our Open Standards Benchmarking® leverages the power of the Process Classification Framework® to ensure apples-to-apples comparisons, while our independence and global scale ensures critical mass in the measures that matter most. APQC Benchmarking works better because: we have more than 1,500 benchmark measures with sufficient data to provide at least one peer group comparison, we have more than 37,000 measure/peer group combinations with sufficient sample size to provide some level of benchmarking data, all benchmarking data passes through a rigorous validation process wherein each piece of data is scrutinized and validated using both logical and statistical tests, and APQC is an independent nonprofit organization. We don't use our benchmarking data to try and sell you an engagement; our mission is to enhance your productivity.Advisory ServicesProvide process and knowledge management expertise_7a4bb85c-51d2-11e6-8f26-48401fef28e12.3When you're ready to accelerate performance, solve a pressing business problem, or build internal capabilities, make APQC Advisory Services your ally. With in-the-trenches experience gleaned from decades working with top organizations, our expert advisory team stands ready to help you gain the most value from process, performance, and knowledge management. We work alongside you to assess where your organization is today, where you want to be, and the steps needed to reach your goals. Our team of experts will help you to identify the levers of innovation that will deliver tangible performance improvement -- not just step change! We've helped organizations worldwide to:Capabilities & PerformanceAssess capabilities and performance_c06a6b26-5209-11e6-8da2-62561fef28e12.3.1Strategies, Roadmaps & Action PlansDevelop strategies, roadmaps, and action plans_c06a7210-5209-11e6-8da2-62561fef28e12.3.2Implementation GuidesLicense APQC's implementation guides_c06a756c-5209-11e6-8da2-62561fef28e12.3.3ProjectsDrive and support improvement projects_c06a7940-5209-11e6-8da2-62561fef28e12.3.4CapabilityBuild internal capability through training, coaching, and mentoring_c06a7d82-5209-11e6-8da2-62561fef28e12.3.5Thought LeadershipDevelop and participate in thought leadership_c06a80c0-5209-11e6-8da2-62561fef28e12.3.6TrainingOffer training_7a4bba32-51d2-11e6-8f26-48401fef28e12.4Learn key improvement tools quickly with training courses that address your most pressing organizational issues. We focus every APQC training session on the areas your team needs to grow and develop, providing guidance to apply our extensive research and best practices to the work you do each day. Contact us to talk about how we can tailor one of our courses to your culture, processes, and specific challenges. Our courses typically take one or two days to complete, but every training can be customized according to your time constraints and the specific combination of skills you want to learn.2016-07-24http://www.apqc.org/aboutOwenAmburOwen.Ambur@verizon.net