Dialogue by Design -- What we doDialogue by Design designs and delivers bespoke public and stakeholder engagement and consultation services. We use digital, paper-based and face-to-face tools to provide multi-channel approaches to formal consultations, engagement and deliberative dialogue.Dialogue by DesignDBD_80fad28e-1d2e-11e5-b62b-8f377db3809aDialogue by Design was founded in 1999 to provide tailored and professional consultation and engagement services. We work across a range of sectors and use a wide range of techniques. We specialise in handling consultations on contentious or technically complex issues and are experts in running consultations for nationally significant infrastructure projects (NSIPs). Much of our work is multi-method, combining face-to-face and digital approaches. Our unique in-house tool for online consultation enables us to analyse large volumes of responses easily, quickly and accurately. Dialogue by Design is part of the OPM Group – an independent, employee-owned consultancy which comprises OPM and Dialogue by Design. We work closely with our OPM colleagues on many projects, particularly complex public and stakeholder dialogues. We also have a wide network of associates in the fields of stakeholder dialogue, public participation and consultation, training, conflict resolution and software design, enabling us to field individuals and teams that meet the particular needs of our clients. Our partners on projects include leading academics, creative agencies, communications experts and ethnographers.Dialogue by Design StaffThe skills, experience and commitment of our team are what make us stand out head and shoulders above the competition. We have expertise in a range of complementary disciplines; stakeholder engagement, public consultation, facilitation, qualitative analysis and report writing, digital skills and strategic support to teams. Our team draws on backgrounds in planning, political science, environmental sciences, ecology, economics, international relations, zoology, biology and philosophy. Our academic credentials are complemented by wide-ranging practical experience which is kept up-to-date with regular training. We're also a multi-national organisation with language skills, including staff who are fluent in Welsh, French, Spanish, Italian, German, Romanian, Bulgarian and RussianHelen AshleyDeputy Chief ExecutiveDiane BeddoesChief Executive, DbyD and Director, OPM GroupGavin CambridgeProject CoordinatorSiobhan CaulfieldOffice CoordinatorElena De BesiProject CoordinatorSara EliasSenior Project ManagerLucy FarrowSenior Project ManagerIlina GeorgievaProject ManagerIsabelle GuyotSenior Project ManagerDavid HughesProject ManagerFaith KareberJunior Project IT OfficerZoey LitchfieldProject CoordinatorCaitilin McMillanProject ManagerNick MidgleyProjects Officer, Systems and ProcessesBethan PeachProject ManagerFionnuala RatcliffeSenior Project ManagerMaria StanescuProject CoordinatorIan ThompsonAnalysis ManagerHolly TriggsProject CoordinatorDeepam TrivediSoftware DeveloperMorgan WildProject ManagerDialogue by Design Associate NetworkOur associates bring additional knowledge, experience and expertise to our in-house team. They form a wide and diverse network of facilitators, trainers, analysts, writers and evaluators. They bring specialist technical knowledge, additional capacity and flexibility to our projects -- and a bit of external challenge as well.Rob AngellAssociate facilitator and trainer -- Rob Angell is Director of R K Partnership, a consultancy specialising in stakeholder engagement, facilitation and mediation. He has 20 years experience in the environment and public sector field ranging from facilitation and conflict resolution, training and process consultancy to environmental and sustainable development management, freelance writing, photography and campaigning. Rhuari BennettAssociate project manager and facilitator -- Rhuari is a Director of 3KQ and operates across the roles of project manager, facilitator and trainer. For 8 years he has specialised in stakeholder engagement within technical environmental decision-making in fields such as nuclear waste management, construction, energy efficiency and production, recycling and incineration of waste, and forestry and land management. Helen BoveyAssociate facilitator -- Helen started her working career in the voluntary and community sector and its needs remain at the heart of much of her work. She has also worked in a national, residential environmental training centre and has developed specialisms in decision making on environmental issues, engaging communities in environmental projects and rural community development. Catrin Ellis JonesAssociate facilitator and research analyst -- Catrin provides independently designed dialogue, conflict resolution, partnership development and stakeholder engagement. Her background and early career is in earth sciences. In the early nineties she was awarded a PhD in geochemistry and was a post-doctoral fellow from 1992-1994.Helen FisherAssociate research analyst -- Helen has worked in the field of stakeholder engagement and corporate responsibility for several years. Her main focus is helping organisations to communicate better with their stakeholders on sustainability and corporate responsibility strategy. Richard HarrisAssociate facilitator -- Richard Harris is a Director of 3KQ and a leading independent process consultant, facilitator and trainer. For more than 15 years Richard has focussed his work on stakeholder engagement, environmental conflict management and sustainable development. Rowena HarrisAssociate facilitator and research analyst -- Rowena’s work is primarily informed by a personal belief that people have the potential capacity and right to understand and participate in making the decisions that impact upon their lives. Hally IngramAssociate facilitator and research analyst -- Hally Ingram is an independent external affairs practitioner, with extensive experience across the private, voluntary and public sectors. An interest throughout her career has been in projects that take an inclusive approach and engage people in finding solutions.Suzannah LansdellFacilitator and engagement advisor -- Since the early 90s Suzannah has been advising on, designing, managing and facilitating high-level stakeholder engagement projects. She spent over 15 years at The Environment Council leading and developing the Council's pioneering stakeholder dialogue work as well as working with companies helping them understand the commercial implications of environment and sustainability issues.James Martin-JonesAssociate facilitator -- James Martin-Jones is an experienced facilitator with a successful track record of meetings and engagement processes for organisations and networks, particularly in the environment and sustainable development field. Helena PoldervaartHelena Poldervaart has been working in consensus building, participation and partnership development for 18 years. She works with a wide range of clients, mostly in the public and voluntary sectors. She has extensive experience in planning and facilitating meetings, workshops, awaydays and conferences. Abdul RahimAssociate facilitator -- Abdul has several years experience in supporting the development and facilitation of complex, multi-party, multi-issue dialogue processes, particularly with and between local authorities, the third sector and communities. He has worked in a host of different environments using creative mediation and facilitation approaches to help parties to resolve social issues. Carl ReynoldsAssociate facilitator and trainer -- The main focus of Carl's work is the design and facilitation of multi-party dialogue processes. He works with Government (local and national), NGOs, campaigners, business, academics, community based organisations and others to resolve issues of environmental and social consequence.Richard SortonAssociate facilitator -- Richard is a community development professional who has been designing and delivering stakeholder led processes within neighbourhoods and communities since the 1990s. Richard worked for the Methodist Church, Barnardo's, Action for Children and a regeneration company before joining Icarus in 2007.Penny WalkerAssociate facilitator and trainer -- Penny Walker is a facilitator and consultant specialising in change and sustainable development. She has worked with clients from the world of business as well as the public and voluntary sectors helping them to have better conversations, through skilful facilitation and meeting design.Hannah WynneAssociate research analyst, writer and facilitator -- Previously a senior project manager at Dialogue by Design, Hannah is a freelance community and stakeholder engagement consultant and writer with experience on major projects across the public, private and third sector. Since 2010 she has worked with a number of full-service communications consultancies, providing stakeholder engagement and consultation advice within the broader communications setting._80fad50e-1d2e-11e5-b62b-8f377db3809aTo design and deliver bespoke public and stakeholder engagement and consultation services._80fad63a-1d2e-11e5-b62b-8f377db3809aImpartialitywe don't take positions on the issuesIntegritywe do not work on issues where we feel we cannot be impartialTransparencywe believe that individuals who participate in an engagement process have a right to see what other participants thinkAuditabilitywe keep meticulous records of participation at every stageFeedbackpeople who have taken the time and trouble to engage in a project should receive feedback on how their input has contributed to decisions or actions -- and if not, why notInclusivitywe encourage the participation of all stakeholders who have an interest in or who would be affected by a specific decision, including 'hard to hear' groupsAccessibilitywe ensure people are not excluded from engagement through barriers of language, culture or ability. Our websites are constructed to allow partially sighted or blind people to use them. We comply with the W3C's WAI guidelines to at least AA and often to AAA standard. See the W3C site (opens in new tab/window) for further information.ConsultationWork with our clients on every aspect of their consultation projects._80fad70c-1d2e-11e5-b62b-8f377db3809a1We design our consultations to suit our clients' needs and our unique web-based applications are customised to the needs of each project, fully accessible and compatible with mobile technologies. Much of our consultation work is on nationally significant infrastructure projects (NSIPs) that fall within the Planning Act 2008. We understand what the requirements of the Act mean in practice and can handle large volumes of responses securely and efficiently. Our in-house software enables us to provide a fully auditable and transparent process in which individual responses -- whether these are posted, emailed or submitted online -- can be tracked from receipt to report. We provide an end-to-end service, working with our clients on every aspect of their consultation project. Because we understand stakeholder and public engagement and research, we can advise you on question structure, amount and tone of supporting information, accessibility, coding and analysis and how to structure and present your report._80fad7fc-1d2e-11e5-b62b-8f377db3809aDialogue & EngagementUnderstand the landscape in which a dialogue takes place and design a process and materials that will enable the public (or stakeholders) to get to the heart of the issues and projects to achieve their objectives._80fad8ce-1d2e-11e5-b62b-8f377db3809a2Our design-led approach is particularly valuable for public and stakeholder dialogue projects. It's important to understand the landscape in which a dialogue takes place and design a process and materials that will enable the public (or stakeholders) to get to the heart of the issues and the project to achieve its objectives. Where appropriate we integrate creative approaches into our dialogue work. By using video, animations and digital approaches, including social media, we can engage participants with the issues and provide our clients with materials they can use long beyond the life of the project. Much of our dialogue work is done with our colleagues, the Office for Public Management (OPM), working under the OPM Group umbrella. Our joint track-record in dialogue is second-to-none. We work with clients in a range of sectors, specialising in technical and complex issues, often in the fields of science or health. Recent OPM Group public dialogue projects managed by the Dialogue by Design team have looked at the guiding principles that should govern a relationship between a publicly-funded research institute and industry (Rothamsted Research), bovine TB (Defra), stratified medicine (Technology Strategy Board) and mitochondria replacement (Human Fertilisation and Embryology Authority (HFEA))._80fad9a0-1d2e-11e5-b62b-8f377db3809aDigital EngagementBuild simple websites with interactive tools for engaging stakeholders, communities and the public._80fadac2-1d2e-11e5-b62b-8f377db3809a3We build simple websites to help our clients reach a wider audience than is possible with face-to-face engagement; interactive tools for engaging stakeholders, communities and the public, and online channels for public and statutory consultations. Many of our sites use creative media -- infographics, video and animation -- to help explain complex or technical topics. Where the best tool exists already – such as Facebook, Twitter or Linked-In – we will use that. Our experience of mixed-method projects means that we can advise clients on the benefits and challenges associated with different digital tools. We understand the relative strengths and weaknesses of digital engagement tools and social media and can analyse data effectively and professionally.Stakeholder EngagementDesign engagement processes that will contribute to stronger relationships with stakeholders._80fae364-1d2e-11e5-b62b-8f377db3809aKnowing who you want to involve, why, and how can be challenging, as can getting busy people to turn up on the day. At Dialogue by Design, we work with our clients to profile and map their stakeholders and design processes that will engage with them effectively and efficiently. We can help you to design engagement processes that will contribute to stronger relationships with your stakeholders and give you the outcomes you need. We use a systematic approach to stakeholder engagement. We work with you to identify your goals and desired outcomes and where you are starting from. This helps us to understand how different interests might emerge as your project progresses. We map the specific requirements of your project against other activities taking place in your environment and sector, so we know what other calls might be made on your stakeholders’ time and commitment. We want to know about your internal deadlines too, so we can design processes that will help you to meet these. For example, our water industry clients want to engage with their customers and stakeholders in sufficient time for them to consider how the findings should inform their business planning and price-setting processes. Our approach helps you to be confident that you have: * mapped the salient issues and range of interests in your project * identified individuals and organisations with particular interests * not overlooked minority or 'hard-to-hear' groupsIssues & InterestsMap salient issues and range of interests in projects_80fae365-1d2e-11e5-b62b-8f377db3809a3.1Individuals & OrganizationsIdentify individuals and organisations with particular interests_80fae366-1d2e-11e5-b62b-8f377db3809a3.2Minorities[Consider the interests of] minority or 'hard-to-hear' groups_80fae404-1d2e-11e5-b62b-8f377db3809a3.3Stakeholder ManagementManage stakeholder relationships over lifetimes of projects._80fae4ea-1d2e-11e5-b62b-8f377db3809a3.4We have a dedicated stakeholder management tool, CitizenBase, that helps our clients to manage stakeholder relationships over the lifetime of a project. Many organisations struggle to manage their communication with stakeholders. Address lists may exist in different places or different formats, they may be partially out of date, and people in one part of the organisation may not be aware of the contact lists used elsewhere. CitizenBase makes it easy for our clients to import, record and maintain stakeholder details and every interaction with each stakeholder, giving them a robust audit trail. We use this tool alongside our project to: * Collect, store, update and retrieve the names and address details of individuals and organisations securely and systematically * Tag stakeholders by their interests and characteristics – this can be used for stakeholder mapping, helping our clients to identify the right target audience for consultations, events, newsletters or other information * Demonstrate to regulators or evaluators the scope and nature of engagement activities * Search for stakeholders by post code, name, organisation, and interests CitizenBase is simple and intuitive to use, remotely accessible and security-tested.Names & AddressesCollect, store, update and retrieve the names and address details of individuals and organisations securely and systematically_80fae670-1d2e-11e5-b62b-8f377db3809a3.4.1Interests & CharacteristicsTag stakeholders by their interests and characteristics _80fae760-1d2e-11e5-b62b-8f377db3809a3.4.2this can be used for stakeholder mapping, helping our clients to identify the right target audience for consultations, events, newsletters or other informationRegulators & EvaluatorsDemonstrate to regulators or evaluators the scope and nature of engagement activities_80fae850-1d2e-11e5-b62b-8f377db3809a3.4.3RegulatorsEvaluatorsQuerying[Enable searching] for stakeholders by post code, name, organisation, and interests_80fae95e-1d2e-11e5-b62b-8f377db3809a3.4.4Strategy & TrainingDevelop a strategic and forward-looking approach to engagement._80faea4e-1d2e-11e5-b62b-8f377db3809a4We think that good engagement is good business. We work with organisations to help them develop a strategic and forward-looking approach to engagement that takes into account their wider business objectives and planning cycles. We have helped a range of clients to develop strategies and train their staff in engagement theory and practice. We have helped clients in the utilities sector develop engagement strategies to inform their community and customer engagement and worked with overseas governments and NGOs on integrating engagement into governance and decision-making. We like to help our clients develop their in-house capacity for engagement. So we provide training too. We are steeped in the theory and practice of public and stakeholder consultation, engagement and dialogue and our training reflects this. We draw on acknowledged best practice and our own experience to design bespoke training that meets the particular needs of each client._80faeb48-1d2e-11e5-b62b-8f377db3809a2015-06-27http://www.dialoguebydesign.co.uk/OwenAmburOwen.Ambur@verizon.net