Evaluation of 18F - RecommendationsIn December 2015, the OIG Office of Inspections and Forensic Auditing initiated an evaluation of the General Services Administration (GSA) Office of 18F (18F), based on concerns expressed to us by several senior GSA officials about the management of 18F. The objective of this evaluation was to review 18F's business operations. Our evaluation included a review of 18F's business model to determine if it operates within the requirements of its funding source, the Acquisition Services Fund (ASF). We also reviewed 18F's reimbursable agreements process, including its process for billing and collecting from clients. We identified issues with 18F's plan to achieve full cost recovery, 18F's agreements with federal agencies, and 18F's billing process for charging and collecting from clients.Our report makes seven recommendations to address the issues identified in this report. In response to our report, GSA management agreed with our recommendations. Office of Inspections and Forensic AuditingOIFA_cd3b7736-9acb-11e6-997a-8337b2d70f4fOffice of Inspector GeneralU.S. General Services Administration_cd3b7902-9acb-11e6-997a-8337b2d70f4fTo evaluate GSA Office 18F _cd3b79b6-9acb-11e6-997a-8337b2d70f4fCost RecoveryEstablish a viable plan to ensure full cost recovery of ASF funds expended by 18F._cd3b7a56-9acb-11e6-997a-8337b2d70f4f1_cd3b7b5a-9acb-11e6-997a-8337b2d70f4fSupervisory ReviewEnsure that internal 18F projects have appropriate supervisory review._cd3b7c04-9acb-11e6-997a-8337b2d70f4f2_cd3b7ca4-9acb-11e6-997a-8337b2d70f4fReimbursable AgreementsImplement controls over 18F's reimbursable agreement process to ensure that work is not performed outside of a fully executed agreement._cd3b7d4e-9acb-11e6-997a-8337b2d70f4f3_cd3b7e02-9acb-11e6-997a-8337b2d70f4fReview & ApprovalEnsure that GSA CIO reviews and approves, in writing, all 18F IT-related work performed for GSA internal organizations._cd3b7eac-9acb-11e6-997a-8337b2d70f4f4GSA CIO_cd3b7f60-9acb-11e6-997a-8337b2d70f4fBillingsImplement a comprehensive review of 18F's past work to ensure accuracy of all billings._cd3b800a-9acb-11e6-997a-8337b2d70f4f5_cd3b80aa-9acb-11e6-997a-8337b2d70f4fInternal ControlsEstablish reliable internal controls to ensure that 18F's future billings are accurate._cd3b8154-9acb-11e6-997a-8337b2d70f4f6_cd3b81fe-9acb-11e6-997a-8337b2d70f4fBilling RecordsEnsure that 18F's billing records are retained in accordance with GSA records management standards. _cd3b82b2-9acb-11e6-997a-8337b2d70f4f7_cd3b835c-9acb-11e6-997a-8337b2d70f4f2016-10-242016-10-25https://www.gsaig.gov/sites/default/files/ipa-reports/OIG%20EVALUATION%20REPORT_Evaluation%20of%2018F_%20JE17-001_October%2024%202016.pdfOwenAmburOwen.Ambur@verizon.net