REQUEST FOR INFORMATION - Social Media Archiving ToolNARA issues this Request for Information (RFI) package (NAMA-16-RFI-0001 Social Media Archiving Tool) to obtain technical information about a commercially available tool capable of capturing, managing, and preserving social media data in compliance with applicable federal records management and eDiscovery laws. This RFI is intended strictly for market research. It is issued for information and planning purposes only and does not constitute a solicitation. Potential solutions presented may or may not lead to a solicitation. Any decision to proceed with a solicitation would be based, in part, on available funding.NARA is a small agency with limited internal IT development and systems engineering resources, so we are interested in solutions that: * Focus on small to mid-sized organizations; * Do not require extensive technology configuration and integration efforts; * Can easily fit into NARA's architecture and meet its requirements.National Archives and Records AdministrationNARA_4ef1c994-cf53-4e47-af79-52d26e19f5a5The National Archives and Records Administration (NARA) is an independent Federal agency that helps safeguard and preserve our nation's history by overseeing the management of all Federal records. The stories of our nation and our people are told in the records and artifacts cared for in NARA facilities around the country and people can discover, use, and learn from this documentary heritage. The mission is to ensure ready access to the essential evidence that documents the rights of American citizens, the actions of Federal officials, and the national experience.Office of InnovationsNARA, in support of the Office of Innovations, is seeking a tool capable of capturing, managing, and preserving social media data in compliance with applicable federal records management and eDiscovery laws. Content Type ProvidersInitial supported content types include, but are not limited to:FacebookFlickrFoursquareGoogle Cultural InstituteGoogle+HistorypinInstagramPinterestStorifyTumblrTwitterWordPress.comYouTubeSocial Media Archival Service ProvidersBriefly describe your company, products and services, history, ownership, financial information, and other information you deem relevant. Provide points of contact, company address, phone/fax number, email, website, and business size and type (i.e. large business, small business, small disadvantaged business, HUBZone small business, woman-owned small business, service-disabled, veteran-owned small business). Include any appropriate copyrighted, patented, trademark, or sensitive information markings._49f95848-d730-11e5-9015-6fe8842546f7To obtain technical information about a commercially available tool capable of capturing, managing, and preserving social media data _49f95a32-d730-11e5-9015-6fe8842546f7CommunicationsSocial Media is increasingly becoming an integral part of communications within the National Archives and Records Administration (NARA). The many social media platforms have enabled NARA with new ways to communicate with the public.ToolsCurrently, no tool is in place to capture and store social media content across the many platforms utilized by NARA; only tedious manual filtering and screen-capturing currently exist. NARA seeks a solution to capture and store data as well as provide an option to filter and quarantine out-of-policy content.ConnectionNARA seeks to connect, share, and listen to our users via social media. SharingListeningTimelinessThe system should be able to provide 100% real time capture for all posts and comments in context, including metadata such as platform type, creation timestamp, and username. ComprehensivenessSearchabilityData must be searchable and exportable in a format identified as either preferred or acceptable under the Revised Format Guidance for the Transfer of Permanent Electronic Records (http://www.archives.gov/records-mgmt/policy/transfer-guidance-tables.html).ExportabilityFlexibilitySystem should be able to demonstrate flexibility to add new platforms within one month of NARA's use of each new platform and have ability to pull in past content dating back to when platforms were first used by NARA.Capture_49f95b22-d730-11e5-9015-6fe8842546f71Legacy DataCapture legacy data as far back as individual platforms make it available._49f95e56-d730-11e5-9015-6fe8842546f71.1Data Management & SearchingManage the various Social Media (SM) application data as unique collections but allows for enterprise-wide search of the entire system._49f95f8c-d730-11e5-9015-6fe8842546f71.2Search results indicate SM application. Content LayersCapture levels of content as appropriate, such as in SM applications that have layers of content. _49f960b8-d730-11e5-9015-6fe8842546f71.3WARC & ARCUse Web Archive Format (WARC) or Archive File Format (ARC)_49f961c6-d730-11e5-9015-6fe8842546f71.4To capture a website, web blog, YouTube video, or individual Facebook walls, etc. use of Web Archive Format (WARC) or Archive File Format (ARC) is required. The web capture must happen at regular intervals to grab the snapshot of the state of a website at a particular time and the change since the last capture. Real time capture of tracked accounts is preferred. Streaming ContentCapturing constant streaming web services in JSON or XML._49f962ca-d730-11e5-9015-6fe8842546f71.5Website ContentCapture website content on a periodic basis._49f963c4-d730-11e5-9015-6fe8842546f71.6Optional: Ability to capture website content on a periodic basis. It is desired to have an all in one tool to assist NARA in managing websites.ClassificationClassify records at time of capture or creation._49f964dc-d730-11e5-9015-6fe8842546f71.6.1DoD 5015.02-STDObtain DoD 5015.02-STD certification._49f965ea-d730-11e5-9015-6fe8842546f71.6.2MetadataProvide standardized metadata for record types._49f966f8-d730-11e5-9015-6fe8842546f71.6.3Metadata contains: a. Identifier (File Name), b. Identifier (Records ID), c. Title, d. Description, e. Creator, f. Creation Date, g. Rights, as applicable. See NARA Metadata Guidance NARA Bulletin 2015- 04: http://www.archives.gov/records-mgmt/bulletins/2015/2015-04.html. PlatformsDemonstrate flexibility to add new platforms within a reasonable time frame._49f9686a-d730-11e5-9015-6fe8842546f72Archiving tool should be able to demonstrate flexibility to add new platforms within a reasonable time frame of their popular adoption._49f96978-d730-11e5-9015-6fe8842546f7Access, Disposition & Storage_49f96a72-d730-11e5-9015-6fe8842546f73Records Access, Disposition, and StorageReplayEnable replay in native format._49f96b76-d730-11e5-9015-6fe8842546f73.1SearchAllow users to locate content in the archive by filtering results via keywords, date, platform, etc._49f96c84-d730-11e5-9015-6fe8842546f73.2Search results must respect access rights.DispositionEnable execution of records disposition by user account or workplace space._49f96d92-d730-11e5-9015-6fe8842546f73.3Temporary files can be deleted at specified retention periods in specific SM applications. Permanent files can be downloaded to a file.Permanent RecordsEnable designation of certain user accounts and workspaces as permanent records._49f96ea0-d730-11e5-9015-6fe8842546f73.4Maintenance & ExportEnable maintenance and export of permanent records in an acceptable NARA approved format for transfer purposes._49f96f9a-d730-11e5-9015-6fe8842546f73.5See NARA Transfer Guidance NARA Bulletin 2014-04: http://www.archives.gov/records-mgmt/bulletins/2014/2014-04.html (Social Media records are essentially managed like web records).Record LinkagesLink associated records/responses together in a logical fashion as to retain context/understandability._49f97094-d730-11e5-9015-6fe8842546f73.6Inappropriate ContentEnable marking or adding remarks to inappropriate content._49f971a2-d730-11e5-9015-6fe8842546f73.7Legal HoldsEnable application of legal hold to files to prevent deletion._49f973be-d730-11e5-9015-6fe8842546f73.8Ability to remove legal hold. Ability to apply multiple legal holds to same information.HTTPMake Web records accessible via Hypertext Transfer Protocol (HTTP) from a server to a client browser when a URL has been activated._49f974fe-d730-11e5-9015-6fe8842546f73.9See: http://www.archives.gov/records-mgmt/bulletins/2014/2014-02.html.Domain ContentTransfer together Web content records that share a domain name, including content managed under formal agreement and residing on another site._49f97620-d730-11e5-9015-6fe8842546f73.10Web Content ComponentsTransfer all component parts of web content records that have been appraised as permanent -- including image, audio, video and all other proprietary formats -- in a manner that maintains all of the original links, functionality and data integrity._49f97710-d730-11e5-9015-6fe8842546f73.11Dynamic ContentTransfer dynamic content such as calendars or databases either in an acceptable format or make it accessible as static content._49f97828-d730-11e5-9015-6fe8842546f73.12URLsInclude all internally referenced URLs with the transfer set._49f9795e-d730-11e5-9015-6fe8842546f73.13Control InformationMaintain all control information from the harvesting protocol._49f97a6c-d730-11e5-9015-6fe8842546f73.14Data StorageStore all data must be stored for the duration of the contract and subsequently transferred to NARA at contract end._49f97b7a-d730-11e5-9015-6fe8842546f73.15ContractorsESIMake data available in a format capable of being stored electronically for transfer of records from hosted system to NARA's electronic records repository at end of contract. _49f97cb0-d730-11e5-9015-6fe8842546f73.16SSLProvide secure application access and data transport via Secure Socket Layer._49f97dd2-d730-11e5-9015-6fe8842546f74Non-Functional Requirements. The system shall provide secure application access and data transport via Secure Socket Layer._49f97ef4-d730-11e5-9015-6fe8842546f72016-02-172016-03-022016-02-19https://www.fbo.gov/index?s=opportunity&mode=form&id=c3474b78e989464d3832faeb75d193a7&tab=core&_cview=0OwenAmburOwen.Ambur@verizon.net