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<?xml-stylesheet type="text/xsl" href="../part2stratml.xsl"?><PerformancePlanOrReport><Name>About ClickHelp</Name><Description>Online Documentation Tool ~ Author, host and deliver your technical documentation in a single portal!</Description><OtherInformation/><StrategicPlanCore><Organization><Name>ClickHelp</Name><Acronym>CH</Acronym><Identifier>_2c690d96-a2ef-11ec-85e6-fdb92e83ea00</Identifier><Description>ClickHelp is an award-winning industry key player, offering great user experience, based on real customer feedback.</Description><Stakeholder StakeholderTypeType="Person"><Name>Alexander Muravyov</Name><Description>CEO and Co-Founder </Description></Stakeholder><Stakeholder StakeholderTypeType="Generic_Group"><Name>ClickHelp Customers</Name><Description/></Stakeholder><Stakeholder StakeholderTypeType="Organization"><Name>Relyence</Name><Description/></Stakeholder><Stakeholder StakeholderTypeType="Organization"><Name>IBM</Name><Description/></Stakeholder><Stakeholder StakeholderTypeType="Organization"><Name>BMT</Name><Description/></Stakeholder><Stakeholder StakeholderTypeType="Organization"><Name>Blexr</Name><Description/></Stakeholder><Stakeholder StakeholderTypeType="Organization"><Name>Inovx</Name><Description/></Stakeholder><Stakeholder StakeholderTypeType="Organization"><Name>Skyword</Name><Description/></Stakeholder></Organization><Vision><Description>Better Documentation Faster</Description><Identifier>_2c690ee0-a2ef-11ec-85e6-fdb92e83ea00</Identifier></Vision><Mission><Description>To help users create better documentation faster</Description><Identifier>_2c690fb2-a2ef-11ec-85e6-fdb92e83ea00</Identifier></Mission><Value><Name>Documentation</Name><Description>Create Better Documentation Faster</Description></Value><Value><Name>Collaboration</Name><Description>Streamline your documentation team collaboration</Description></Value><Value><Name>Effectiveness</Name><Description>Improve content effectiveness with in-depth reports</Description></Value><Value><Name>Timeliness</Name><Description>Save Time on all stages of your documentation life cycle</Description></Value><Value><Name>Modernization</Name><Description>Go Live with a modern documentation site today</Description></Value><Value><Name>Reliability</Name><Description>Reliable Infrastructure ~ High-quality hosting facilities in multiple geographical regions and regular automatic encrypted backups.</Description></Value><Goal><Name>Technical Documentation</Name><Description>Enable authoring, hosting and delivery of technical documentation</Description><Identifier>_2c6910de-a2ef-11ec-85e6-fdb92e83ea00</Identifier><SequenceIndicator/><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/><Objective><Name>Portal</Name><Description>Manage all documentation in a single online portal.</Description><Identifier>_2c691192-a2ef-11ec-85e6-fdb92e83ea00</Identifier><SequenceIndicator>1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>Central Place to Manage Your Technical Content ~ Manage all your documentation in a single online portal. Author and publish internal and external guides, multi-version software user manuals, FAQs, Knowledge Bases, Tutorials, API Docs, and more.</OtherInformation></Objective><Objective><Name>Migration</Name><Description>Migrate content from other tools and formats</Description><Identifier>_2c69123c-a2ef-11ec-85e6-fdb92e83ea00</Identifier><SequenceIndicator>2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>Easy and Quick Migration ~ Easy and quick migration of your existing content from other tools using a number of supported formats - MS Word (DOC, DOCX), OpenOffice (ODT), HTML, Web Help, CHM.</OtherInformation></Objective><Objective><Name>Collaboration &amp; Teamwork</Name><Description>Enable collaboration and teamwork</Description><Identifier>_2c6912f0-a2ef-11ec-85e6-fdb92e83ea00</Identifier><SequenceIndicator>3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>Collaboration and Teamwork ~ Team up with other departments to create and review more content efficiently. Invite SMEs, developers, QA engineers, technical support specialists, marketers to participate in a single documentation workflow. See the results with metrics, analytics, reports!</OtherInformation></Objective><Objective><Name>Roles &amp; Permissions</Name><Description>Control reviewer and author access.</Description><Identifier>_2c6913b8-a2ef-11ec-85e6-fdb92e83ea00</Identifier><SequenceIndicator>4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>Flexible Permission Management ~ Control reviewer and author access to the documentation projects with a flexible system of roles and permissions. Password-protect your user guides with multiple authentication options, including Single Sign-On and One-Time Login Tokens.</OtherInformation></Objective><Objective><Name>UIs</Name><Description>Configure user interfaces.</Description><Identifier>_2c69146c-a2ef-11ec-85e6-fdb92e83ea00</Identifier><SequenceIndicator>5</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>Easy Reader UI Setup ~ Easy reader interface configuration with UI templates and visual settings. Enhance your reader experience with convenient navigation, video content, external integrations like chat tools, bots, feedback forms, and others.</OtherInformation></Objective><Objective><Name>Technical Writing</Name><Description>Provide professional technical writing features.</Description><Identifier>_2c69152a-a2ef-11ec-85e6-fdb92e83ea00</Identifier><SequenceIndicator>6</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>Professional Technical Documentation Platform ~ Use hundreds of professional technical writing features to create awesome docs!</OtherInformation></Objective><Objective><Name>Customer Service</Name><Description>Provide online documentation, product training, portal design and customization.</Description><Identifier>_2c6915e8-a2ef-11ec-85e6-fdb92e83ea00</Identifier><SequenceIndicator>7</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>High-Quality Customer Service ~ Quick and professional technical support, thorough online documentation, product training, portal design and customization.</OtherInformation></Objective></Goal></StrategicPlanCore><AdministrativeInformation><StartDate/><EndDate/><PublicationDate>2022-03-13</PublicationDate><Source>https://clickhelp.com/</Source><Submitter><GivenName>Owen</GivenName><Surname>Ambur</Surname><PhoneNumber/><EmailAddress>Owen.Ambur@verizon.net</EmailAddress></Submitter></AdministrativeInformation></PerformancePlanOrReport>
