Core Public Service Vocabulary Use CasesWithin the [EC] Member States, there is a strong need for harmonising the way business events and related public services, falling under the scope of the Service Directive, are described. This can be achieved by means of a common data model for representing business events and public services. Such a common data model will enable Member States to coordinate the provision of information about business events and public services, which is currently scattered on electronic PSCs, but also on regional and local portals and other one-stop shops for entrepreneurs.The development and usage of a common data model is beneficial for the Member States in several ways and allows them to improve the modus operandi of their electronic PSCs in terms of ease of use and usability, business-centricity, efficiency and interoperability. Interoperability for European Public Administrations ProgrammeISA_c9efba82-beb4-11e4-a661-866d9fc53161European CommissionThis document has been prepared in the context of Action 1.3 - Accessing Member State information resources at European level - Catalogue of Services of the European Commission's Interoperability for European Public Administrations (ISA) programme.EC Member StatesIn the process of implementing the Services Directive, Member States have implemented electronic Points of Single Contact (PSC), in the form of e-Government portals that allow businesses to: 1. Find information about business events and related public services, for example which are the rules to be followed, the prerequisites to be fulfilled, the formalities to be completed and the legislation that is governing a particular business event and its related public services; and 2. Execute the public services online (wherever possible)...[Development and usage of a common data model will allow] mapping different data models used in the Member States to describe key business events and public services to a common model, enabling the information exchange and building a federating platform. This enables to describe key business events and public services only once, because information exchange between the different PSCs and other one-stop shops is made easier through the use of a common standard. Additionally, the common data model should help modelling and providing the information in a more business-centric way, through grouping public services in key business events. All this leads to high-quality information provision to the users, saving costs and reducing administrative burden. BusinessesBusinesses [will] benefit from the usage of a common data model because it lowers the administrative burden, while also improving their access to and experience of digital public services. On top it improves their efficiency and lower costs in taking care of administrative procedures. All this should lead to a better perception of public administration.Michiel De KeyzerAuthor -- PwC EU ServicesNikolaos LoutasAuthor -- PwC EU ServicesAda ZiemyteAuthor -- PwC EU ServicesSebastiaan RousseeuwAuthor -- PwC EU ServicesMihkel LaukAuthor -- PwC EU ServicesKonstantinos TarabanisAuthor -- FreelancerPieter BreyneReviewer -- PwC EU ServicesMiguel Alvarez-RodriguezReviewer -- European CommissionPeter BurianReviewer -- European CommissionMargarida AbecasisReviewer -- European CommissionVassilios PeristerasReviewer -- European Commission ... healthy competition between countries and regions on improving the provision of information about their business events._c9efbe06-beb4-11e4-a661-866d9fc53161To specify a common data model for representing business events and public services. _c9efbf3c-beb4-11e4-a661-866d9fc53161CoordinationChallenge: Lack of coordination between the electronic PSCs within the same country. Often there are different platforms within the same country, of which the interconnection and coordination can be improved. For example, the same public services are described several times on different locations, the content is organised following different ways, and information is represented in different ways, i.e. using different data models, and following different formalisms. In fact, according to a SPOCS study in the area of PSCs , there is no obligation to maintain consistency in the presentation of the content on regional portals.ResponsibilityChallenge: Fragmentation of responsibilities. The same SPOCS study revealed that the competent authorities are responsible for preparation of descriptions for 36 PSCs (11 national, 15 regional); however in the case of 20 one-stop-shops there is more than one entity in charge of that task. A similar situation is noted for the information updating task, although with stronger involvement by the PSCs (45%). The difficulty and effort in preparing the proper information depends partly on the way the PSC is organized, as some one-stop-shops provide just general information, with details available on the website of competent authorities.HomogeneityChallenge: Heterogeneous descriptions of public services and business events. Different electronic PSCs provide descriptions of public services and business events that differ not only in terms of the vocabulary used, but also in terms of depth and detail provided. The description of the same public service and/or business event is usually created more than once by different authorities. MultilingualismChallenge: Lack of multilingual descriptions. Although progress is made towards this direction, there are many cases where only few languages are supported. We observed that in some cases languages of neighbouring countries are supported in addition to the national language and English. Business CentricityChallenge: Administration-centric vs. business centric-approach. In some PSCs the information is organised following the organisational/functional structure of public administration, and not according to key business events. This hampers the usability of those portals. ClarityChallenge: National vs. cross-border public service provision. There is not always a clear indication between public services that apply to national and to cross-border contexts. This hampers the access to the right information of EU businesses who wish to do business in country other than the one they are registered in. Information AccessChallenge: Lack of pan-European single window for business events and related public services. There is no pan-European one-stop-shop for businesses that would foster healthy competition between countries and regions on improving the provision of information about their business events. It would also lower the information access barriers for third country nationals, allowing them to find their way and invest in an EU Member State.Portfolio ManagementManage portfolios of public services_c9efc388-beb4-11e4-a661-866d9fc53161Use Case 1Managing portfolios of public services -- In most countries, the ownership and management of public services and business events is split amongst different public administrations leading to different ways of managing the lifecycle those assets. This makes it difficult to have a complete view of the public services and key business events offered within the context of a Member State, and to have a holistic approach for their management.Public service portfolio management allows public administration to apply holistic and systematic management to their investments on public service provision in order to optimise their coverage of citizens’ and businesses’ needs against the overall value of their investments. Public service portfolio management improves the management of the public service and business event lifecycle ... One of the key elements of any service portfolio management methodology is the use of a common data model for describing service. In this vein, using a common data model, such as the CPSV-AP, provides a standardised way of documenting public services and business events. Complete, reusable, machine-readable descriptions of public services and business events will facilitate the measurement and quantification of their costs and benefits, and will enable their comparison, evaluation, monitoring, management and continuous improvement.OmissionsIdentify where public services and/or business events are missing_c9efc4dc-beb4-11e4-a661-866d9fc531611.1UsageIdentify public services and/or business events that are not used or outdated_c9efc5d6-beb4-11e4-a661-866d9fc531611.2RedundanciesIdentify redundant public services and/or business events_c9efc6c6-beb4-11e4-a661-866d9fc531611.3QualityProvision information of higher quality (in terms of completeness, validity and timeliness) for business events and public services_c9efc7d4-beb4-11e4-a661-866d9fc531611.4Services & EventsPublish descriptions of public services and business events on the PSCs_c9efc8d8-beb4-11e4-a661-866d9fc53161Use Case 2In countries with strong autonomy for the regions (e.g. Austria, Spain, Germany, Belgium…) several electronic PSCs may exist. These regional or local one-stop-shops for business events may have different ways for making available information about key business events and related public services, which results in the following shortcomings ... In light of the aforementioned shortcomings, we suggest that it is useful to have a single point of access for business events, especially in the context of cross-border service delivery in order to facilitate the access for other nationals. This single point of access does not have to affect the administrative organisation of PSCs in a specific country, but can be established through their federation and the exchange of information between the existing infrastructures. Using a common data model for key business events and public services, such as the CPSV-AP, enables the flexible exchange and integration of the different public service descriptions and facilitates the publications of this information on the single point of access. This way, the common data model acts as a bridge, a common language, which enables mapping all different ways of describing key business events and related public services to one common basis. DescriptionsDescribe public services and business events consistently in a well-coordinated way_c9efcb62-beb4-11e4-a661-866d9fc531612.1The same business events and public services are described several times, often in uncoordinated way, hence resulting in inconsistencies and in duplication of effort and costs.AccessProvide a single point of access to the business events of each Member State_c9efcc84-beb4-11e4-a661-866d9fc531612.2Businesses, especially foreign ones, need a single point of access to the business events provided by a Member State.UsabilityMake navigation and use easier for businesses_c9efcd88-beb4-11e4-a661-866d9fc531612.3BusinessesThe content on the electronic PSCs is organised following different patterns, hence creating a different experience and making navigation and use harder for the businesses that attempt to find information about key business events on those PSCs.DiscoveryFind information on the PSC more easily_c9efce78-beb4-11e4-a661-866d9fc53161Use Case 3Often PSCs publish information on business events and public services structured according to the organisational structure of public administration within a Member State or organised by service providers. Businesses, however, expect to find information organised according to their needs or based on the business lifecycle. This gap actually makes the discovery of relevant information on the PSCs harder for businesses. A common data model for describing key business events and related public services, such as the CPSV-AP, would assist the PSC in providing high-quality descriptions of public services from a user-centric perspective by grouping them into key business events relating to the business lifecycle. This way, businesses can find the relevant information on public services to be executed in the context of a particular business event, without having to know how public administration is structured and organised in a specific country or region. _c9efcf9a-beb4-11e4-a661-866d9fc53161CatalogueBuild a European federated catalogue of PSCs_c9efd094-beb4-11e4-a661-866d9fc53161Use Case 4The implementation of an EU Single Market has as one of its prerequisites the free movement of goods, services and capital across the EU. In this context, the Service Directive foresees simplification measures, such as the PSCs, to facilitate life and increase transparency for businesses when they want to provide or use services in the single market.In this light, PSCs have been established at the national and regional level in the Member States. A pan-European one-stop-shop for businesses, federating the national and regional ones, could further enhance the cross-border access to these public services. Such a platform, which could be built on and extend the work of YourEurope, would than provide a unified view on the provision of key business events across the EU Member States. It would allow businesses to find, see and compare how a generic business event is implemented in a number of Member States, and possibly take an informed decision about its investment based on this. A pan-European one-stop-shop for businesses would therefore foster healthy competition between countries and regions on improving the provision of business events and related public services. It would also lower the information access barriers for third country nationals to find their way and invest in an EU Member State. Using a common data model for key business events and public services, such as the CPSV-AP, enables the flexible exchange and integration of the descriptions of generic business events and related public service between the national/regional PSCs and the pan-European one-stop-shop for businesses. This way, the common data model acts as a bridge, a common language that enables mapping all different ways of describing key business events and related public services to one common basis._c9efd198-beb4-11e4-a661-866d9fc531612014-02-092015-02-27https://joinup.ec.europa.eu/node/137901/OwenAmburOwen.Ambur@verizon.net