<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" href="part2stratml.xsl"?>
<PerformancePlanOrReport xmlns="urn:ISO:std:iso:17469:tech:xsd:PerformancePlanOrReport" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"

 xsi:schemaLocation="urn:ISO:std:iso:17469:tech:xsd:PerformancePlanOrReport http://stratml.us/references/PerformancePlanOrReport20160216.xsd" Type="Strategic_Plan"><Name>About CitizenLab</Name><Description>We’re on a mission to make democracy more inclusive, participatory, and responsive - and we know that mission begins with us. We are fully committed to being a workplace that values diverse backgrounds and perspectives, provides equitable opportunities, and builds an inclusive culture of belonging.</Description><OtherInformation>We care about the success of your community engagement efforts as much as you do.
^^
When you choose to work with us, we’ll be active partners and provide personal onboarding, dedicated support throughout your engagement initiatives, and peer learning from a growing network of governments and organizations running similar platforms around the world.</OtherInformation><StrategicPlanCore><Organization><Name>CitizenLab</Name><Acronym>CTZNLB</Acronym><Identifier>_ef1497ea-938d-11ed-a9b1-6b340383ea00</Identifier><Description>We’re a certified B Corp ~ ‍At CitizenLab, impact isn’t just an afterthought - it’s a core part of our business. We’re proud to be part of the B Corp community of changemakers, working collectively to address society’s most critical challenges while contributing to a more inclusive and regenerative economy that works for everyone, including our team and clients.</Description><Stakeholder StakeholderTypeType="Generic_Group"><Name>CitizenLab Team</Name><Description>CitizenLab is made up of a dedicated team of innovators, strategists, and technologists committed to bringing democracy into the 21st century</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Wietse Van Ransbeeck</Name><Description>Chief Executive Officer &amp; Co-Founder</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Aline Muylaert</Name><Description>Chief Operating Officer &amp; Co-Founder</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Koen Gremmelprez</Name><Description>Chief Technology Officer &amp; Co-Founder</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Alice Marquet</Name><Description>Head of People &amp; Operations</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Amir Bolouryazad</Name><Description>Head of Marketing</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Joost Vandenbroele</Name><Description>Community Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Sébastien Hoorens</Name><Description>NLP &amp; Back-End Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Brent Guffens</Name><Description>Front-End Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Pablo Valenzuela</Name><Description>Business Development Manager Chile</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Magdalena Gatica Montero</Name><Description>Business Development Manager Chile</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Søren Kielgast</Name><Description>Partner Denmark</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Hugo De Brouwer</Name><Description>Head of Government Success</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Lora Botev</Name><Description>Country Manager UK</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Sören Fillet</Name><Description>Content Marketing Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jeroen Van Ransbeeck</Name><Description>Business Operations Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Marcela Ayarza</Name><Description>Digital Marketer Chile</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Sebastián Brito</Name><Description>Government Success Manager Chile</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Adrien Dessy</Name><Description>Back-end Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Emile Heymans</Name><Description>Outbound Sales Manager - Global</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Claire Tobback</Name><Description>Government Success Manager Belgium</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Stijn Zwarts</Name><Description>Government Support Specialist</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Vanja Pantic</Name><Description>Communications Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Lot Schuringa</Name><Description>Government Success Manager Netherlands</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Iva Kopraleva</Name><Description>Front-End Chapter Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Eva Mayer</Name><Description>Business Development Lead DACH</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Luuc van der Zee</Name><Description>Front-End Engineer Engagement</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Simon Tharby</Name><Description>Jr. Full-stack Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Alexander Rykhlitskiy</Name><Description>Full-stack Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Isabela Sacramento</Name><Description>Brand Designer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Jelena Gregorius</Name><Description>Government Success Manager DACH</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Amanda Anderson</Name><Description>Junior Front-End Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Rabi Wilson</Name><Description>Government Success UK</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Simon Flore</Name><Description>Principal Product Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Frankie Mercedes</Name><Description>Business Development Representative US</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Andrea Conway</Name><Description>Business Development Representative US</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Francisco Pensa</Name><Description>Full-stack Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Lien Carton</Name><Description>Business Development Manager Belgium</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>James Speake</Name><Description>Tech Lead</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Yaesul Choi</Name><Description>Product Designer - Insights</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Irene Pedruelo</Name><Description>Product Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Edwin Kato</Name><Description>Front-End Engineer</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Eva Rozsa</Name><Description>Business Development Representative DE</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Malak Chabar</Name><Description>Engagement Marketing Manager</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Sébastien Levoir</Name><Description>Business Development Representative France</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Yuri Martens</Name><Description>Business Development Lead Netherlands</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Pablo Solana</Name><Description>Head of Finance</Description></Stakeholder><Stakeholder StakeholderTypeType="Generic_Group"><Name>CitizenLab Partners</Name><Description>Our network of trusted partners ~ Meet our partners! | We work with all types of partners. Whether you're an organization, company, or individual, if you're looking to build a strong, collaborative partnership to bolster a participatory project we are ready to innovate with you. We have been part of numerous projects with organizations (consultancies, communications agencies, NGOs, and more), and we are always looking for impactful projects to support.</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Pablo Valenzuela</Name><Description>Partner Chile ~ Pablo is a lawyer with a passion for designing collective solutions to development challenges, to achieve dignity, justice, and well-being for all.
^^
He has been working on social projects for over 15 years, and has supported indigenous groups, vulnerable young people, informal settlements and other marginalized groups. While working on participatory projects, Pablo realized that the technology in this area was outdated and processes weren’t transparent and harder to track.
^^
He joined forces with Magdalena to develop a tool to streamline citizen participation. They named it “adengun”, which means “a meeting of roads” in the indigenous Mapuche language. Soon after doing the necessary research, they discovered CitizenLab and are now our longest standing partners!</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Søren Kielgast</Name><Description>Partner Denmark ~ Søren has been CitizenLab’s sole partner in Denmark since September 2019, handling both marketing, sales and GovSuccess. After 2 ½ years of close collaboration, he has so far implemented CitizenLab’s digital citizen engagement platform in 25 municipalities and public organizations, as well as a few municipalities in Norway and Greenland.
^^
Before joining CitizenLab Søren worked as management consultant for 15 years, including 3 years as Country Manager, in Denmark, for 'La Ruche qui dit Oui'.
^^
He has also acted as a CEO for a seed venture company and technology incubator owned by The Danish Technological Institute, who invested public and private money to promising startups.</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Magdalena Gatica Montero</Name><Description>Partner Chile &amp; Latin America ~ Magdalena is an architect and urban planner (PUC de Chile) and holds an MSc in Development, Planning, and Administration (The Bartlett, UCL UK).
^^
She has worked in: public and private organizations, including NGOs and universities; on projects and studies of infrastructure, neighborhood improvement, social housing, post-disaster reconstruction, and citizen participation. These experiences helped her participate in new urban challenges in Chile.
^^
Since 2017, she has focused on the inclusive integration of the migrant population, working as a consultant for Acnur, and inclusion from a democratic perspective.
^^
Magdalena is a partner of Territorio Común, a representative of CitizenLab in Chile and Latin America, encouraging governments to innovate and develop new inclusive public policies.</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Goran</Name><Description>Partner Serbia ~ Goran is Director of Project Development at Headmade – an independent agency specialized in providing services in the area of strategic communications. Headmade conducts its business operations from the Republic of Serbia, and is also present in the markets of Croatia, Bosnia and Herzegovina and Montenegro.
^^
Goran has undertaken research on different online participation methods in urban planning. His Ph.D. thesis „New Horizons in Urban Planning: Internet as participatory space“, highlights the main advantages of blockchain technology as a basis for participatory platforms that create inclusive communities and improve the quality of life in cities and local communities.
^^
Headmade joined CitizenLab as a partner because the whole team recognized the sincere devotion to the improvement of democracy and quality of life in local communities. In addition, the innovation as one of the core principles of CitizenLab, along with the powerful platform which is constantly evolving, is a clear signal that the company creates the foundation for a better future for all society.</Description></Stakeholder><Stakeholder StakeholderTypeType="Person"><Name>Artur Kacprzak</Name><Description>Partner Poland ~ Artur is paving the way for digital engagement in Poland and CitizenLab’s platform provides an opportunity to strengthen local democracies.
^^
Before partnering with CitizenLab, Artur spent most of my time on development cooperation and programming. With colleagues, Artur created Eastbook.eu, a project which aimed to spread democratic values by moderating dialogue between EU member states and Eastern Partnership countries. 
^^
Artur relishes being part of the passionate CitizenLab team, who have already spent over half a decade on improving engagement and participation in local democracies. Moreover, he’s excited to join the Polish community of experts and activists working hard on Polish  engagement and participation culture for the last three decades.</Description></Stakeholder></Organization><Vision><Description>Stronger democracies</Description><Identifier>_ef1498f8-938d-11ed-a9b1-6b340383ea00</Identifier></Vision><Mission><Description>To make public decision-making more inclusive, participatory, and responsive</Description><Identifier>_ef1499ca-938d-11ed-a9b1-6b340383ea00</Identifier></Mission><Value><Name>Democracy</Name><Description/></Value><Value><Name>Social Impact</Name><Description>CitizenLab is a social impact enterprise driven by the Sustainable Development Goals (SDG), namely 16.7: “Ensuring responsive, inclusive, participatory and representative decision-making at all levels".</Description></Value><Value><Name>Responsiveness</Name><Description/></Value><Value><Name>Inclusivity</Name><Description/></Value><Value><Name>Participation</Name><Description/></Value><Value><Name>Diversity</Name><Description/></Value><Value><Name>Representation</Name><Description/></Value><Goal><Name>Information &amp; Enagement</Name><Description>Inform and engage community members</Description><Identifier>_ef149ae2-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>1</SequenceIndicator><Stakeholder StakeholderTypeType="Generic_Group"><Name>Community Members</Name><Description/></Stakeholder><OtherInformation>Inform and engage community members using our many built-in participation methods.</OtherInformation><Objective><Name>Messaging</Name><Description>Reach out to communities and drive engagement‍</Description><Identifier>_ef149baa-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>1.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Projects</Name><Description>Keep communities up-to-date using project timelines, information pages, rich media &amp; interactive options</Description><Identifier>_ef149c68-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>1.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Updates</Name><Description>Provide official updates to communities informed</Description><Identifier>_ef149d3a-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>1.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective></Goal><Goal><Name>Consultation</Name><Description>Consult with community members</Description><Identifier>_ef149e02-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>2</SequenceIndicator><Stakeholder StakeholderTypeType="Generic_Group"><Name/><Description/></Stakeholder><OtherInformation/><Objective><Name>Surveys</Name><Description>Ask tailored questions to better understand the needs and expectations of community members.</Description><Identifier>_ef149eca-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>2.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Polls</Name><Description>Gather feedback on specific topics to understand community priorities</Description><Identifier>_ef149f9c-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>2.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective></Goal><Goal><Name>Involvement</Name><Description>Involve community members</Description><Identifier>_ef14a064-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>3</SequenceIndicator><Stakeholder StakeholderTypeType="Generic_Group"><Name/><Description/></Stakeholder><OtherInformation/><Objective><Name>Scenarios</Name><Description>Share information about different scenarios to enable community members to give more informed input</Description><Identifier>_ef14a136-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>3.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>OPTION ANALYSIS</OtherInformation></Objective><Objective><Name>Feedback, Mapping &amp; Interaction</Name><Description>Allow community members to provide feedback &amp; ideas visually on a map and interact with their neighborhood.</Description><Identifier>_ef14a212-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>3.2</SequenceIndicator><Stakeholder StakeholderTypeType="Generic_Group"><Name>Community Members</Name><Description/></Stakeholder><Stakeholder StakeholderTypeType="Generic_Group"><Name>Neighbors</Name><Description/></Stakeholder><OtherInformation>MAPPING</OtherInformation></Objective></Goal><Goal><Name>Collaboration</Name><Description>Enable community members to collaborate</Description><Identifier>_ef14a2e4-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>4</SequenceIndicator><Stakeholder StakeholderTypeType="Generic_Group"><Name/><Description/></Stakeholder><OtherInformation/><Objective><Name>Ideation &amp; Co-Creation</Name><Description>Co-create solutions with community members on a platform for new ideas</Description><Identifier>_ef14a3b6-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>4.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Discussion &amp; Deliberation</Name><Description>Organize live discussions and facilitate online, real-time deliberation</Description><Identifier>_ef14a492-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>4.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>ONLINE WORKSHOPS</OtherInformation></Objective></Goal><Goal><Name>Empowerment</Name><Description>Empower citizens</Description><Identifier>_ef14a56e-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>5</SequenceIndicator><Stakeholder StakeholderTypeType="Generic_Group"><Name/><Description/></Stakeholder><OtherInformation/><Objective><Name>Proposals</Name><Description>Enable community members to suggest projects and gather support</Description><Identifier>_ef14a640-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>5.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>CITIZEN PROPOSALS</OtherInformation></Objective><Objective><Name>Budgeting</Name><Description>Empower community members allocate budgets</Description><Identifier>_ef14a730-938d-11ed-a9b1-6b340383ea00</Identifier><SequenceIndicator>5.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>PARTICIPATORY BUDGETING ~ Let your community members allocate a budget using our tool to get insights into what they think you should invest in.</OtherInformation></Objective></Goal></StrategicPlanCore><AdministrativeInformation><StartDate/><EndDate/><PublicationDate>2023-01-13</PublicationDate><Source>https://www.citizenlab.co/about</Source><Submitter><GivenName>Owen</GivenName><Surname>Ambur</Surname><PhoneNumber/><EmailAddress>Owen.Ambur@verizon.net</EmailAddress></Submitter></AdministrativeInformation></PerformancePlanOrReport>