Strategic Plan FY19-22 Version 2This DISA Strategic Plan fiscal years 2019-2022, Version 2, is a refresh of Version 1 of the plan; which was released in 2019. This refresh incorporates updates to our priorities in light of a changed strategic environment characterized by rapidly shifting global and cyberspace landscapes. In this era of technological advancement in the cyber domain, DISA is continually seeking new ways to meet the needs of the end user that demands responsive, resilient, secure and high-quality IT services. We have learned from the lessons of this past year combatting our invisible adversary, COVID-19, to sharpen our attention on critical initiatives to deliver capabilities to our mission partners, and to care for and cultivate our workforce.At the same time, DISA’s mission has grown over the past few years, and we are focused on building capability to move into the future. The future incorporates new technologies such as fifth generation (5G) mobile networks and cloud computing. DISA recognizes that we must accelerate technology modernization to continue to meet our joint warfighters’ ever-increasing information exchange needs.This strategic plan outlines mutually reinforcing programs, projects and initiatives that link our three goals to our mission. Our goals are to operate and defend; adopt before we buy, and buy before we create; and enable people and reform the agency. These goals enable DISA to conduct DoDIN operations for the joint warfighter to enable lethality across all warfighting domains in defense of the nation. DISA’s strategic plan articulates our vision of a combat support agency that is the nation’s trusted provider to connect and protect the warfighter in cyberspace. It demonstrates our commitment to provide our mission partners with improved customer service in the delivery of their services and capabilities, and it provides our workforce with the ability to set goals and build toward a common future. DISA will review and update the strategic plan at the beginning of each fiscal year to ensure its services and capabilities contribute to a more lethal, resilient and innovative joint force. We will support the joint forces’ ability to win against any adversary, adapt to unexpected changes, sustain any campaign and maintain readiness to address the next challenge.Defense Information Systems AgencyDISA_e0be573e-6abf-4d9d-90be-bc698f7dbb5eNancy A. NortonVice Admiral, United States Navy; Director, DISA Commander, JFHQ-DODINDISA WorkforceWho is this plan for, and how is it intended to be used? This document serves multiple purposes as a reference for internal and external audiences. This strategy helps our workforce align activities, set future goals and see the utility and value of our contribution to an overarching DoD information technology mission.DISA PartnersWe hope that mission partners will see the breadth and diversity of our services and determine new ways to better leverage DISA as the nation’s premier IT combat support agency.Defense Industrial BaseAdditionally, we hope that members of the defense industrial base will gain a clear understanding of our priorities, and spark new ideas of ways to collaborate with us to jointly fill capability gaps.Department of DefenseThe strategic plan is an overarching framework that informs planning priorities, resource allocation and assessment criteria. It provides a framework to explore technologies that will contribute to a more secure, seamless and cost-effective architecture for DoD. DISA’s strategic plan continues to align to national and defense-level strategies, namely The National Security Strategy, National Cyber Strategy, National Defense Strategy, DoD Cyber Strategy and DoD Digital Modernization Strategy. The DoD’s long-term cyber-strategic approach is based on mutually reinforcing lines of effort to build a more lethal joint force, compete and deter in cyberspace, expand alliances and partnerships, reform the department and cultivate talent. Collectively, these strategies guided the development of the strategic plan and support DoD’s goal to strengthen the security and resilience of networks and systems that contribute to current and future U.S. military advantages.To be the trusted provider to connect and protect the warfighter in cyberspace_11ee6e02-34e6-11eb-bb3e-0b851083ea00To conduct Department of Defense Information Network operations for the joint warfighter to enable lethality across all warfighting domains in defense of our nation._11ee7104-34e6-11eb-bb3e-0b851083ea00CREEDWe are a combat support agency.We unite diversity ofTalent throughRespect,Unity,Service, andTeamwork, leadinginnovation and success for thewarfighter in defense of our nation.TalentRespectUnityTeamworkInnovationVALUESDuty thatInspiresService andAccountability.DutyInspirationServiceAccountabilityOperation & DefenseDeliver secure, available and reliable services and capabilities to mission partners_11ee72bc-34e6-11eb-bb3e-0b851083ea001In today’s landscape of increasing cyberthreats, the ability to deliver services andcapabilities across all domains – land, air, sea, space and cyberspace – allows missionpartners to maintain global leadership and to deny unwanted advantages to adversaries.DISA understands these requirements, and our desired end state is to deliver secure,available and reliable services and capabilities to mission partners in a contested andrapidly changing cyberspace environment. Our support to crisis and combat operationstakes on many forms, such as employing tool suites to provide real-time, robust monitoringof an infrastructure to lessen interrupted service, or developing interagency andinternational partnerships to strengthen protection of critical assets. We are focused onmaximizing information sharing to enable a threat-based approach to defensive cyberspaceoperations, and continually improving our readiness to support DoD campaigns. DISA ison the leading edge of deploying, operating and sustaining cyber tools, capabilities andexpertise to maximize DoDIN operations that support multi-domain operations and enhancelethality.InfrastructureModernize the Infrastructure_11ee75e6-34e6-11eb-bb3e-0b851083ea001.1Consistent with the 2018 National Defense Strategy’s charge to reform thedepartment, DISA modernizes the infrastructure to improve the security, resiliencyand capacity for DoD networks. One focus of our modernization initiatives is tostandardize configurations for greater performance and affordability. Another focusis to consolidate and converge data centers, networks, service desks and networkoperation centers into a secure, integrated and improved environment. A moderninfrastructure reduces the cost and complexity to operate while improving customerservice with transparency. Over the fiscal years 2020-2021, DISA is focused onachieving objectives under the following major lines of effort:Network EnhancementsConsolidate infrastructure by developing common architectures and sharing resources_11ee7834-34e6-11eb-bb3e-0b851083ea001.1.1Network enhancements support an everything-over-internet protocolarchitecture to eliminate obsolete technology, optimize network efficienciesand service delivery and provide multi-path survivable infrastructure. DISA ispursuing related Defense Information Systems Network evolution initiativesin networking, collaborations, satellite communications, mobility, enterpriseoperations and network management, and cybersecurity capabilities. Withinthese capabilities there are common goals to enhance the infrastructureof network elements to better the overall DISN functional architecture. Weare evolving toward the next generation DISN Infrastructure to deliver highbandwidth, agile, survivable and secure networking capabilities.A main focus of our enhancement initiatives is to consolidate infrastructureby developing common architectures and sharing resources. In ourongoing work to modernize the SATCOM gateway, for example, we areconverging disparate management tools into one platform that will providea continuous, accurate and real-time SATCOM situational awareness to theuser communities.Internet Protocol v6Convert to an IP-based architecture and implement Internet Protocol version 6_11ee79d8-34e6-11eb-bb3e-0b851083ea001.1.2The goal of this initiative is to employ a global converged networkinfrastructure by converting to an IP-based architecture and implementInternet Protocol version 6, where fault isolation and dynamic routingof network traffic enable enhanced service delivery and prevent serviceinterruption to the end user. A global converged network infrastructureimproves interoperability, security, resilience and compliance with DoDnet-centric directives and lowers sustainment costs while enhancingresponsiveness to new requirements. DISA is working to enable DISN corehardware by 2021 and to enable all DISA catalogue services and externalIT systems by 2025. Network OperationsImprove reliability and availability of delivered services_11ee7d98-34e6-11eb-bb3e-0b851083ea001.1.3DISA enhances operations to ensure mission partners have secure,available and reliable services and capabilities to achieve their mission ina contested cyberspace environment. DISA enhances operations throughthe operation and defense of the DISA-managed portion of the DoDIN,management of the Cyber Security Service Provider program, directsupport to combatant commands and support of Joint Force Headquarters-Department of Defense Information Network and United States CyberCommand in their missions to achieve cyberspace superiority. Our aim isto improve reliability and availability of delivered services by conductingmission assurance and critical infrastructure protection assessmentsfocused on reducing or eliminating infrastructure potential points of failure.SpectrumImprove holistic spectrum situational awareness_11ee7fc8-34e6-11eb-bb3e-0b851083ea001.1.4DISA is transforming DoD joint electromagnetic spectrum operations toimprove holistic spectrum situational awareness through improved datacapture models, processes and capabilities. This improves lethality andsurvivability for spectrum-dependent systems supporting the wirelessportion of the DoDIN. We are developing technical frameworks that enable promising new electromagnetic spectrum access technologies to improvefull-range spectrum access for the warfighter. During this strategic timeframe, we are developing initial system requirements and architecture forElectromagnetic Battle Management capabilities, and supporting DoD andnational spectrum sharing and reallocation initiatives.End User SupportProvide end user and desktop support_11ee816c-34e6-11eb-bb3e-0b851083ea001.2Office of the Secretary of DefenseJoint StaffDoD Field ActivitiesCombatant CommandsDefense AgenciesAs DoD pursues the National Defense Strategy, the agency has a number of initiatives in support of reform and enhanced security. These include end user or desktop support for most elements within the Pentagon and its geographically distributed organizations, as well as most organizations within the Fourth Estate. The Fourth Estate is comprised of DoD agencies and field activities that are not part of the military branches. These organizations include the Office of the Secretary of Defense, the Joint Staff, DoD field activities, the combatant commands, and defense agencies.Fourth Estate Network OptimizationManage all applications, tools, processes and the contracts necessary to support the Fourth Estate organizations_11ee84a0-34e6-11eb-bb3e-0b851083ea001.2.1Fourth Estate OrganizationsThe purpose of this program is to modernize DoD’s IT architecture,consolidate networks, reduce costs, improve business practices and mitigateoperational and cyber risks. DISA’s objectives are to manage all applications,tools, processes and the contracts necessary to support the Fourth Estateorganizations and their day-to-day common IT functions. We are activelydelivering consolidated enterprise services, end-user devices, desktopsupport and local and wide area network connectivity. We are onboarding14 organizations between fiscal years 2020-2025 onto DoDNet, and 800 ITgovernment personnel will join DISA over a period of six years.Pentagon and National Capital RegionProvides DoD IT services to the Pentagon and National Capital Region_11ee86d0-34e6-11eb-bb3e-0b851083ea001.2.2DISA’s Joint Service Provider provides a full range of DoD IT services tothe Pentagon and National Capital Region to meet mission and businessrequirements. DISA JSP’s work is prioritized under three strategic areas:1) Optimize the Customer Experience, 2) Operate, Defend and Hardenthe Network, and 3) Enable People and Improve Processes. Under its firstpriority, DISA JSP is focused on enabling maximum mission effectivenessfor the customer through a Gold Standard level of service, and betteraligning DISA and Fourth Estate Network Optimization service offerings for increased transparency. Under its second priority, DISA JSP is focused onmodernizing the enterprise network and improving cybersecurity. Finally,DISA JSP is working to automate pipelines, tools and standards neededto support rapid development. This includes moving to a Defense WorkingCapital Fund compliant financial model by fiscal year 2022 to establishconsistent service taxonomy and standardize delivery to customers.Command CapabilitySupport the National Leadership Command Capability framework_11ee887e-34e6-11eb-bb3e-0b851083ea001.2.3DISA is proud to support the National Leadership Command Capabilityframework. Our work supports three key areas: Presidential and seniorleader communications, continuity of operations and governmentcommunications, and Nuclear Command, Control and Communications.Our goals are to modernize and sustain senior leader communications, aswell as ensure they are enabled with the latest cybersecurity protection.DISA will continue to provide centralized management and configurationcontrol of select NLCC command and control capabilities as directed by theDoD Chief Information Office and Council on Oversight of NLCC Systems.Computing CentersModernize computing centers to enterprise standards_11ee8bbc-34e6-11eb-bb3e-0b851083ea001.3The agency continues to support computing requirements with its data centersnow called Computing Ecosystems. The ecosystem has expanded its number ofcomputing sites under the direction of DoD CIO to take ownership of key service-managed computing centers. The intent is to modernize them to enterprisestandards.Computing EcosystemImplement and optimize the computing ecosystem_11ee8e00-34e6-11eb-bb3e-0b851083ea001.3.1DISA continues to implement and optimize the computing ecosystem tostreamline command and control of mission-critical applications and toimprove information-sharing capabilities. During this strategic time frame,we will host critical traditional systems, divest outdated legacy computingsystems, and where appropriate, shift to cloud-based alternatives. We areactively onboarding new mission-critical applications and working towardan infrastructure technical refresh for NIPRnet and SIPRnet in 2021.CloudDeploy and expand milCloud 2.0 over the Sensitive but Unclassified Internet Protocol Data Network_11ee8fc2-34e6-11eb-bb3e-0b851083ea001.3.2For those unclassified systems requiring on-premise cloud solutions,milCloud 2.0 over the Sensitive but Unclassified Internet Protocol DataNetwork is deployed and expanding. For cloud-ready systems classified atthe secret level, milCloud 2.0 is currently being deployed. Cyber DefenseEliminate known vulnerabilities and field new capabilities for defense-in-depth and incident response analysis_11ee930a-34e6-11eb-bb3e-0b851083ea001.4Defensive Cyber Operations – Internal Defensive Measures -- We are expanding resiliency through the implementation of Defensive CyberOperations-Internal Defensive Measures for rapid identification of newvulnerabilities. The purpose of our efforts is to eliminate known vulnerabilitiesand field new capabilities for defense-in-depth and incident response analysis.Enhancements must target the complete spectrum of technologies from end-point to internet and every tier in between. DCO-IDM missions are conducted at global and enterprise levels and within DISA-operated portions of the DoDIN to preserve its confidentiality, availability and integrity. During this strategic time frame, we are continuing to implement effective controls as measured through DoD’s CIO Cyber Hygiene Scorecard, and to extend Cyber Security Service Provider service offerings to higher security classification levels.ReadinessStrengthen readiness by expanding exercise planning and participation to build proficiency, improve interoperability and establish mutual trust among mission partners_11ee956c-34e6-11eb-bb3e-0b851083ea001.5DISA is focused on strengthening readiness by expanding exercise planning and participation to build proficiency, improve interoperability and establish mutual trust among mission partners. We are actively incorporating lessons learned from directly supporting named military operations and globally integrated exercises into the integrated planning and exercise lifecycle. This information feeds our annual contingency planning documents, including combatant command campaign plans, global campaign plans and DoD top-priority contingency plans.Facilities and infrastructure management is strategically important to supportingagency mission readiness. Properly maintained and operated facilities supportthe nation’s critical infrastructure requirements and address the evolving needsof the workforce. Therefore, DISA continuously assesses the need for facilityimprovements and capital investments, and we are actively engaged in the military construction planning and programming process to fulfill requirements in fiscal years 2021-2022 and beyond.Adoption, Acquisition & CreationImproves the speed of delivery of services and capabilities for DoD_11ee972e-34e6-11eb-bb3e-0b851083ea002The Adopt Before We Buy and Buy Before We Create process improves the speed of delivery of services and capabilities for DoD. When a mission partner requests a solution, the agency uses this process to determine the best way to meet the requirement. First, the agency determines if the solution already exists within DoD and if it is scalable to meet the mission requirement. Second, if the solution is not available or scalable, the agency buys it from industry partners. If the solution is not available from DoD or industry partners, the third and least agile method to fulfill the requirement is by creating a custom solution. When this is required, the agency provides short-term solutions to fill the capability gap, while the long-term solution is developed and implemented. This process strengthens mission partner collaboration by developing and delivering a customized service or capability solution based on the specific requirements.EnterpriseOptimize for the Enterprise_11ee9abc-34e6-11eb-bb3e-0b851083ea002.1CloudEstablish DISA as the thought and product delivery leader for cloud integration and sustainment_11ee9d32-34e6-11eb-bb3e-0b851083ea002.1.1Our vision is to establish DISA as the thought and product deliveryleader for cloud integration and sustainment. We are seeking to developa cloud-advisory framework to outline operational benefits, costs andpotential drawbacks for approved DoD commercial-cloud offerings.This process requires proactive engagement with mission and industrypartners to evolve department cloud-based offerings to meet changingmission requirements. DISA is leveraging the benefits of cloud across allservices and capabilities by investing in commercial cloud capabilities andsupporting DoD’s cloud initiative to modernize the IT enterprise.Working in accordance with DoD cloud-adoption goals, our objective is tobuild enterprise identity and authentication for DoD cloud environments.The team is enabling commercial-cloud access to prepare for integration ofJoint Enterprise Defense Infrastructure specific common services, as wellas outside the continental United States and tactical cloud access. DISAis deploying a third generation cloud access point construct and evolvinginternet connectivity to approved Impact Level 4/5 commercial cloudofferings.Another important cloud initiative is the implementation of a Voice CloudAccess Point solution. This positions DISA to be the provider of choice forcloud voice over internet protocol connections to the DoD Impact Level 5cloud tenants. The VCAP solution optimizes routing of voice traffic whileproviding a secure DoDIN anchor point for all mission partner IL5 cloudhosted solutions. DISA has implemented initial capability, and will expandto additional sites in fiscal year 2021 to get to full operational capability. Collaboration & ProductivitySupport DoD’s enterprise collaboration and productivity services strategy to replace existing DoD capabilities_11ee9f12-34e6-11eb-bb3e-0b851083ea002.1.2Defense Enterprise Office Solution -- Defense Enterprise Office Solution is an enterprise commercial-cloud service offering that supports DoD’s enterprise collaboration and productivity services strategy to replace existing DoD capabilities. The program acquires and implements common enterprise applications and services for joint use across DoD, standardizing cloud adoption and enabling cross-department collaboration. DEOS will be deployed andimplemented using a multifaceted approach for NIPRNet and SIPRNetenvironments. In this strategic time frame, we will facilitate migration fromlegacy enterprise services to DEOS, and sunset legacy services. Thisincludes standing up, testing and authorizing NIPRNet services within thecontinental United States, as well as initiating OCONUS and SIPRNetservices.MobilityMake data accessible to every owner from anywhere at any time_11eea336-34e6-11eb-bb3e-0b851083ea002.1.3Mobility Offering -- COVID-19 and maximum telework has accelerated DISA’s goal to make data accessible to every owner from anywhere at any time. DoD mobility offers services that ensure interoperability, increased security, and reliable access to information for our mobile workforce. Strategic focus areas aremobile device policy and standards, development of mobile web and apps,and enterprise mobility for unclassified and classified use. DoD mobilitycapabilities are being pursued at the unclassified, secret and top-secretlevels to enable government-owned mobile devices access to authorizedinformation services.TestingRigorously test all services and capabilities before implementation_11eea5b6-34e6-11eb-bb3e-0b851083ea002.1.4Joint Interoperability Test CommandDISA’s goal is to use Joint Interoperability Test Command for all operationaltests, evaluations and assessments to rigorously test all services andcapabilities before implementation. This reduces duplicative testing effortsand overall programmatic costs to realize cost savings to our missionpartners. We are also finding new ways to gain efficiencies in the testingenterprise. For example, we are currently pursuing the concept of anEnterprise Integration and Assessments Environment to replace theDistributed Development Test Enterprise with a more operationally relevanttest environment. This effort increases automation and data management within a centralized framework. We anticipate that this will improve test andevaluation capabilities to help accelerate the pace of modernization activitiesundertaken by Distributed Common Ground/Surface Systems Programs ofRecord.CybersecurityStrengthen Cybersecurity_11eea7aa-34e6-11eb-bb3e-0b851083ea002.2National Security AgencyU.S. Cyber CommandDoD CIOThe current cyber domain is a dynamic, complex and contested battlespace constantly under attack by an ever-evolving array of highly competent adversaries. These malicious actors seek to leverage the characteristics of the cyber domain to their advantage and compromise our ability to operate effectively in cyberspace. In order to defend against these evolving threats, we are pursuing actions across domains and transport layers that will enhance, standardize and centralize the defense of our cybersecurity environment. We want to enhance the defensive architecture with a focus on defending against both external and internal attacks, detecting lateral movement and fully incorporating more robust endpoint capabilities in a synchronized and standardized defensive implementation.One of the ways we are pursuing a robust defensive architecture is through our “zero trust” architecture program that acts as an enabling attribute to tie together all security solution sets. DISA is working in partnership with the National Security Agency, U.S. Cyber Command, and DoD CIO to develop a dynamic zero trust lab environment able to replicate existing and near-state technologies to test zero trust capabilities.There are currently three layers of defense in the DISN architecture that fall intoDISA’s Defensive Cyberspace Operations capabilities: boundary defense, regional defense and endpoint security. Boundary DefenseSupport boundary defense_11eeab42-34e6-11eb-bb3e-0b851083ea002.2.1The boundary defense layers include internet access points at the edgeof the unclassified DoDIN. DISA conducts the majority of its DCO from theboundaries with multiple defensive capabilities. In this strategic time frame, weare working on several programs in support of boundary defense, to include:* Threat Intel – This refers to using more actionable threat intelligence toblock malicious behavior. This comes from internally sharing information with devices at the Internet Access Provider level, or gaining additionalthreat information from vendors. Our projected end state is in fiscalyear 2022.* Cloud Based Internet Isolation – This is a tool that allows ourmachines to remotely browse internet traffic while keeping malicioustraffic external to our network. Our projected end state is in fiscal year2021.Regional DefenseMonitor network access points to defend against potential network attacks_11eeadc2-34e6-11eb-bb3e-0b851083ea002.2.2The Joint Regional Security Stack is the regional security solution thathelps DoD effectively monitor network access points to defend againstpotential network attacks. This equipment suite provides many networksecurity capabilities to include firewall functions, intrusion detection andprevention, and enterprise management. JRSS consolidates multiplegeographic locations into regional entities and is designed to allow multipleorganizations to utilize the same DCO capabilities. In alignment with JRSSSenior Advisory Group direction, JRSS’ efforts for fiscal years 2021-2022are focused on sustaining the existing JRSS architecture and optimizingimplementation through technical refreshes.Endpoint SecurityEnhance endpoint security to defend against external and internal attacks,detect lateral movement and synchronize defensive endpoint capabilityimplementation_11eeafca-34e6-11eb-bb3e-0b851083ea002.2.3Endpoint security focuses on the security of the end-user’s workstationor device. In this strategic time frame, DISA supports JFHQ-DODIN toenhance endpoint security to defend against external and internal attacks,detect lateral movement and synchronize defensive endpoint capabilityimplementation. Additional major initiatives include sunsetting legacysystems, Comply to Connect, user activity monitoring and Enterprise PatchManagement Service.Our efforts to modernize endpoint security began in fiscal year 2020 tosunset legacy host systems, with planned migration through fiscal year2022. DISA is standing up the Comply to Connect Program managementoffice. The Comply to Connect Program is a DoD CIO Cyber and DigitalModernization initiative to transform cyber and network security. Thisenables DoD components to have control over what endpoints are allowedto connect to DoD networks, and provides an overall better understandingof endpoint security compliance. The Enterprise Patch ManagementService hosts third-party patches to cut upfront time for components to goto websites to search for patches and pay for services. DISA is currentlyprocuring the capability for user activity monitoring for the Fourth Estate in2020, with planned full operational capability in fiscal year 2021. InnovationDevelop and integrate innovative capabilities_11eeb38a-34e6-11eb-bb3e-0b851083ea002.3Drive Innovation -- DISA’s ability to develop and integrate innovative capabilities is critical to provide cutting-edge solutions for mission partners. As DoD embraces industry leading technologies, DISA must balance security with access to support real-world operational requirements. AutomationDevelop an automation framework_11eeb63c-34e6-11eb-bb3e-0b851083ea002.3.1Automation of repeatable migration and sustainment processes are pursuedtoday on an individual, organizational basis. DISA has prioritized thedevelopment of an automation framework, incorporating leading conceptsacross government and industry to integrate and sustain an enterpriseautomation solution. Our key priorities are: cloud automation, infrastructure ascode, cybersecurity and business processes.SoftwareEnable programs to support a resilient and flexible delivery pipeline that can speed migration to cloud-based environments_11eeb84e-34e6-11eb-bb3e-0b851083ea002.3.2Development, Security, Operations/Agile Software Development will enableprograms to support a resilient and flexible delivery pipeline that can speedmigration to cloud-based environments inline with DoD goals. DevSecOps canimprove a number of DISA migration, operation and sustainment activities.DISA’s framework will offer a high degree of transparency to report a givensystem’s state, fusing data through technology insertion, data standardization,process automation and cultural evolution. Key objectives during the fiscal year2021-2022 time frame are: * Establish a DoD DevSecOps Community of Practice. * Define DevSecOps framework, closely aligned to Risk ManagementFramework principles.* Develop a concept of operations for all stages of the pipelineorchestration.* Develop dashboards for visualizing DevSecOps metrics across theecosystem. ^DevSecOps is facilitated through the software-defined enterprise concept, whichrepresents a paradigm shift in the traditional computing model for development,deployment and management. Industry EngagementsSupport the Defense Industrial Base_11eebc0e-34e6-11eb-bb3e-0b851083ea002.3.3Defense Industrial BaseThe Defense Industrial Base is a critical infrastructure sector consisting of aworldwide industrial complex that enables purchased services to meet DoDrequirements, research and development, design, production, delivery andmaintenance of military weapons and software systems. WarfightersFrom innovation to development, testing and implementation, our partnership with industry is essential to achieving success for our warfighters. DISA offers industry the opportunity to meet with leadership, senior executives and program managers year-round.Industry RepresentativesIndustry representatives may also seek assistance by posing questionsthat are collaboratively addressed.AFCEAAdditionally, DISA hosts industry representatives, in person or virtually, at our annual one-day conference, Forecast to Industry, and participates in AFCEA events throughout the year.DISA SeniorsDISA seniors and program managers inform industry about DISA’s plansfor the future and provide a comprehensive list of contracting opportunities(refreshed biannually). Attendees can participate, ask questions andengage with seniors, program managers and agency subject matterexperts during the events. Other resources, such as DISA’s current premiercontracts list, are also made available.DISA Program ManagersSmall BusinessesAlthough DISA’s Office of Small Business Programs works with businessesof all sizes, we support the goals in the current DoD Small BusinessStrategy, and are actively working to cultivate and sustain a healthy small business sector. We recognize that small businesses are a critical partof the DIB because they can offer cutting-edge, creative solutions to ournation’s toughest technological problems. DISA supports small businessesthrough outreach programs and ensures that first consideration is givento see how they can address our mission requirements. DISA recentlyawarded the Systems Engineering, Technology, and Innovation andENCORE III contract vehicles, which are available to 45 small businesses.These contract vehicles support our mission essential capabilities and totalin capacity to $25 billion over the next 10 years. These contract awards aretargeted to increase the DIB footprint over the coming years. Office of the Under Secretary of Defense for Acquisition and SustainmentCybersecurity Maturity Model Certification -- DISA supports the Office of the Under Secretary of Defense for Acquisition and Sustainment in its efforts to enhance the protection of controlled unclassified information within the supply chain. OUSD(A&S) is the champion for a program called Cybersecurity Maturity Model Certification, which is targeted to begin implementation within DoD in fiscal year 2021 and be fully implemented over the next five years.DoD StakeholdersOUSD(A&S) is working with DoD stakeholders, federally funded research and development centers, university affiliated research centers and industry to develop five cybersecurity maturity levels, establish the accrediting body and create training for DoD and DIB.Federally Funded Research and Development CentersUniversity Affiliated Research CentersIndustryContracting OfficialsThe CMMC will review and combine various cybersecurity standardsand best practices to create five cybersecurity maturity levels that rangefrom basic cyber hygiene to advanced. Once implemented, each level ischaracterized by associated controls and processes, and these will reducethe risk against cyber threats. DISA is closely monitoring OUSD(A&S)’sdevelopment and implementation of the CMMC program. In the near term,we plan to participate in DoD-sponsored training activities, and to performinternal use cases for applicable contracts. We will work across contracting,program managers and requirements generators to ensure that providersdemonstrate the capabilities necessary to meet DoD’s cybersecurityrequirements.Program ManagersRequirements GeneratorsNot surprisingly, telecommunications and IT are identified as critical infrastructure industries, which makes DISA’s support of the DIB essential to meeting our mission. DISA is focused on several key initiatives in the fiscal year 2021-2022 time frame to strengthen our ties with the DIB. These include formalindustry engagements, support to small businesses and support to theCybersecurity Maturity Model Certification program.AcquisitionUse innovative contracting strategies_11eebeb6-34e6-11eb-bb3e-0b851083ea002.3.4Innovative Acquisition -- DISA supports DoD better buying power initiatives by using innovative contracting strategies like Joint Enterprise License Agreements. JELAs improve efficiency, cut costs and standardize implementation byconsolidating technology and increasing collaboration across DoD’sEnterprise. DISA has issued three JELAs to provide enterprise-widecontract vehicles for commonly-used software and hardware products.DISA continues to partner with DoD and industry to ensure effectiveimplementation of JELAs. As we gather data that reveals a strong case fornew DoD JELAs, DISA will lead additional joint agreements.Another innovative contracting tool that DISA is utilizing is the OtherTransaction Authority. OTAs offer a streamlined method for carryingout DoD prototype projects and transitioning successes into follow-onproduction to get capabilities into the field faster. DISA currently has threeprototype OTAs and two production OTAs ongoing. If and when any of theprototypes prove to be successful, they will transition to production OTAs: * Identity, Credentialing and Access Management – 1 prototype. * Field Deployable Alert Notification System – 1 prototype.* Artificial Intelligence and Machine Learning – 1 prototype. * Cloud Based Internet Isolation – 1 production system. * Mobile Endpoint Protection – 1 production system. ^DISA will focus on the success of these OTAs during the fiscal year 2021- 2022 strategic period, and pursue new OTAs as the need arises.IdentityMeet digital credential requirements_11eec0f0-34e6-11eb-bb3e-0b851083ea002.3.5Assured Identity -- DoD form factors must evolve to meet shifts in digital credential requirements. DISA must advance the form factor beyond the commonaccess card as the singular form factor for DoD digital credentials.Significant impacts of assured identity include spearheading the evolutionof how all things identify and authenticate themselves on the network.Mobile/DesktopAssess continued advancements in mobile technologies and identify the benefits of migrating to a single platform_11eec5be-34e6-11eb-bb3e-0b851083ea002.3.6Mobile/Desktop Convergence -- DISA must assess continued advancements in mobile technologies and identify the operational, security and financial benefits of migrating to a single platform. The elimination of traditional desktop and laptop devices could reduce large-scale acquisitions of infrastructure, software and storage solutions.GatewayCreate a universal gateway to allow for a common platform for DISN services_11eec88e-34e6-11eb-bb3e-0b851083ea002.3.7Universal Gateway -- DISA’s goal is to create a universal gateway to allow for a common platform for DISN services. The universal gateway will consist of allenterprise infrastructure required to support terrestrial, mobile, andsatellite communications services like voice, video and data for all DoDINcustomers worldwide. DISA currently operates multiple gateways withsimilar architectures, but they have separate infrastructure and supportstructures. We will leverage NSA’s Commercial Solutions for Classifiedstandards to develop a single architecture that can initially support DoD’sEnterprise Classified Travel Kit, DoD Mobility Capability Classified-Secretto enhance secure mobile communication, as well as other future missionpartner requirements. Multiple mission partners have expressed a desire tomigrate to a DISA-provided Enterprise CSfC system instead of continuingto sustain their own gateways. Our Universal Gateway – Generation 1will consolidate these gateways into a single CSfC gateway offering. Weare currently planning to perform modeling and traffic analysis for UG-1deployment.People & ReformEnable People and Reform the Agency_11eecb7c-34e6-11eb-bb3e-0b851083ea003DISA is a highly complex global organization of military, civilian and governmentcontractor personnel. DISA supports many different missions within the Department of Defense and beyond, providing combat support to the warfighters across the globe.To effectively meet these demands, we recognize the importance of cultivating an innovative and diverse workforce with military and civilian talent leaders within every level of our organization. The Workforce Services and Development Directorate is focused on providing effective human capital management to propel DISA’s mission and workforce forward to meet our goals. Our goals are to:* Protect human capital assets and resources.* Optimize facilities to address mission and personnel needs.* Improve human resource service delivery.* Develop the workforce and grow leaders.* Execute DISA’s global branding and recruiting in support of hiring.* Support the agency’s growth in trust and accountability. ^ We set these challenging goals because we know that the agency’s leadership and workforce have a strong desire to improve, and have what it takes to unite in solidarity to achieve positive change. It is vital to recognize that process improvement and cultural change is incremental and will be tracked over several years. Our short-term objectives under these goals are to:* Shorten hiring timelines.* Implement benefits or incentives, and training to retain personnel.* Continue implementation of Cyber Excepted Service Phase II.* Increase officer and enlisted manning fill rates for all services.* Continue team building and professional development events for militarypersonnel.* Integrate with educational institutions to develop the IT pipeline.* Coordinate physical work space with the people and needs of the agency.* Maintain DISA headquarters open storage accreditation and expand SensitiveCompartmented Information Facility areas. ^ In addition to our internal growth goals, DISA is proactively focused on successfully implementing and supporting major joint programs such as the Fourth Estate Network Optimization, the Joint Artificial Intelligence Center and the Joint Enterprise Defense Infrastructure. DISA’s role in these programs goes beyond technical support and extends to human capital management. People are the greatest resource to achieving these challenging enterprise-wide goals, and our Workforce Services and Development Directorate is actively working across the department to smoothly integrate workforce members from migrating organizations. In the Fourth Estate Network Optimization, for example, there are 14 organizations onboarding to the DoDNet between fiscal years 2020-2025. This effort will result in more than 800 information technology government personnel joining DISA over a period of six years. While these personnel will for the most part continue to perform their present duties at their current locations, we will acclimate them to the agency and make them aware of all the benefits and programs available to them as new DISA employees.DISA has several new and exciting initiatives that are specifically designed to empower the workforce to take an active role in process and cultural change. The following sections of this strategic plan highlight the ongoing and future actions to achieve these goals and objectives.PeopleEnable People_11eecf82-34e6-11eb-bb3e-0b851083ea003.1Trust & AccountabilityFoster employee engagement_11eed4b4-34e6-11eb-bb3e-0b851083ea003.1.1Trust and Accountability Framework -- What drives engagement at DISA? Our theory is that people come to DISA to be a part of an inspirational mission, and then connect with each other and the work at the heart of that mission. We identified six agency themes to foster employee engagement around that connection:* Theme 1: Embrace Value Sharing – Knowledge, information andideas are valued and shared. Engage with people anywhere, at anytime.* Theme 2: Equitable and Balanced Performance Culture – Everyoneis empowered for performance, accountable for behavior, valued andappreciated. Clarify expectations. Practice accountability.* Theme 3: Learning and Developing for a Lifetime – Reward andInvest in the continuous growth of employees in all career stages.Get better.* Theme 4: Redefine Talent and Resource Acquisition – Innovate tomatch talent to opportunities and lateral learning. Forge new pathsinternally and externally.* Theme 5: Integrated Community – Build trust across our communitythrough collaboration, coordination and cooperation. Help everyonebe their best. Create transparency.* Theme 6: Lead by Example – Talk Straight. Do the right thing for theright reasons. Inspire trust. Demonstrate character and competence.Be accountable. ^ Research points to a number of key themes among the intersections ofmission, technology, people, the workplace, and ultimately, culture. DISAmust evolve the agency culture into one of high trust and accountabilitythrough focus on our people, and the creation of a sustainable sphere of trust,innovation, collaboration and exploration. Recruiting/HiringStrive toward a population of military and civilians with diverse backgrounds and viewpoints_11eed70c-34e6-11eb-bb3e-0b851083ea003.1.2DISA’s success is dependent on having an innovative and diverse workforceto effectively meet the demands of our global mission. We strive toward apopulation of military and civilians with diverse backgrounds and viewpointsat every level of our organization. Diversity of talent in leadership is importantat DISA, and it encompasses more than sex and ethnicity; it includes age,education, work experience, cultural background, geography, and expertise.DISA is implementing an agency-wide strategic outreach and talent acquisitionapproach to enable us to recruit and hire a diverse workforce that leads ininnovation and brings success for the warfighter in defense of our nation. Ourrecruitment approach addresses the following: employment branding andmarketing, technology and automation, outreach to academic and militaryinstitutions, referrals and partnerships, and DISA’s Ambassador Program.BrandingDevelop and administer an employment branding strategy_11eedb30-34e6-11eb-bb3e-0b851083ea003.1.2.1Employment Branding and Marketing -- DISA seeks to develop and administer a comprehensive employment branding strategy to promote the agency within the government, industry and academic communities. We are training the existing workforce to become ambassadors and spread the message that DISA is the employer of choice and we are hiring.We plan to utilize targeted digital media placements outside of USA Staffingto reach a new candidate pool of passive and active job seekers, as well asenhance our social media presence to extend our labor market reach. Weexpect this will be effective to persuade prospective job seekers to put theirtrust in DISA as an employer.AutomationUtilize technology to automate manual processes and expand our presence within our talent network in support of multiple hiring initiatives_11eede28-34e6-11eb-bb3e-0b851083ea003.1.2.2Use of Technology and AutomationWe want to utilize technology to automate manual processes and expandour presence within our talent network in support of multiple hiringinitiatives. We are leveraging productivity applications to collect, analyzeand employ talent acquisition data to assist hiring managers to makethe best hiring decision. In addition, virtual recruiting will be employed tocontinue outreach efforts while physical distancing mandates are in place.DISA utilizes its existing social media platforms – LinkedIn, Facebook andTwitter – to highlight agency vacancies, promote the internship program,advertise hiring fairs and events and educate key audiences about DISApartnerships with industry and academia. Additionally, social mediapromotion of industry and government outreach events allows thoseinterested in employment with DISA to hear directly from agency leadersabout programs, services and priorities.Academic OutreachRecruit and attract fresh perspectives and innovative thinkers_11eee094-34e6-11eb-bb3e-0b851083ea003.1.2.3CollegesUniversitiesHigh SchoolsThe agency’s outreach is not limited to colleges and universities. DISA representatives, including seniors, also engage high school students at mentoring and other events to foster student readiness.SeniorsHigh School StudentsDISA will aggressively recruit and attract fresh perspectives and innovativethinkers to ensure we can address emerging technology challenges. Wehave a targeted focus on academic outreach, and we are establishingpartnerships with institutions that align with the DISA mission. DISA willattract students and recent graduates to create a long-term pipeline togrow future leaders within the agency.Military OutreachAttract and recruit highly qualified veterans_11eee4cc-34e6-11eb-bb3e-0b851083ea003.1.2.4VeteransDISA is implementing innovative talent acquisition efforts to attract andrecruit highly qualified veterans. We are working to strengthen partnershipsand employ qualified transitioning veteran candidates. ReferralsPromote and incentivize the use of our internal employee referralprogram, and promote direct-hire authorities within the agency_11eee7d8-34e6-11eb-bb3e-0b851083ea003.1.2.6We will promote and incentivize the use of our internal employee referralprogram, and promote direct-hire authorities within the agency. Theexpected outcome is an increased talent pool where hiring managers haveskilled candidates readily available.PartnershipsSeek new partnerships to recruit the best and brightest talent_11eeea44-34e6-11eb-bb3e-0b851083ea003.1.2.7To support DoD’s Cyberspace Workforce Strategy that was signed by theDeputy Secretary of Defense in 2013, DISA is proactively seeking newpartnerships to recruit the best and brightest talent. These partnerships allow us to share resources on productivity applications, training andprofessional development opportunities, and to co-host events. We are activelypursuing relationships with academia and other government agencies to fillcivilian vacancies in the information technology and computer scientist jobseries. We will seek qualified and certified information technology and programmanagement candidates by enhancing recruiting and technology training,particularly with companies and certification outlets specializing in CompTIA,ISC2 and ISACA certifications. Ambassador ProgramTrain DISA employees to be force multipliers to project our brand, and to attract talented, highly qualified professionals to our organization_11eeee90-34e6-11eb-bb3e-0b851083ea003.1.2.8DISA EmployeesThe goal of this program is to train DISA employees to be force multipliers toproject our brand, and to attract talented, highly qualified professionals to ourorganization. We want to mobilize motivated and enthusiastic professionalswho are able to describe the benefits of working at DISA, and able to describethe various hiring authorities that can be utilized for employment. RetentionPursue new ways to increase employee engagement and retain highly motivated and qualified talent_11eef250-34e6-11eb-bb3e-0b851083ea003.1.3DISA leadership is pursuing new ways to increase employee engagement andretain highly motivated and qualified talent within the agency. This begins withlistening and understanding the needs of the workforce. DISA is committedto fostering a healthy work environment, and values treating each other withdignity and respect. The agency champions diversity and inclusion initiativesin accordance with DoD guidance, leveraging the benefits that differentexperiences and perspectives provide our team in accomplishing DISA’smission. We celebrate the achievements of our workforce over social mediaand in other forums to recognize the many unique ways that our workforceaccomplishes the mission.The agency-wide Climate Synergy Group promotes employee engagementacross DISA by serving as a feedback loop between senior leaders andemployees, sharing best practices and recommending strategies. The groupprovides a resource and forum for employees to engage on issues thatstrengthen the organization and further support to mission partners and thewarfighter.Ongoing commitments to the continuous development of the agency’sworkforce will continue in fiscal years 2021-2022. These include the DISAMentoring Program, and special emphasis and integration programs suchas telework and wellness. These programs provide support and assistanceto help employees enhance mental and physical well-being, and findassistance and support in times of need.TrainingStrengthen trust and accountability through innovative learning and developmentopportunities_11eef598-34e6-11eb-bb3e-0b851083ea003.1.4A large portion of the agency’s response to strengthen the trust andaccountability framework is through innovative learning and developmentopportunities, including: * The Patriot Leadership and Team Building Training. * The 5 Languages of Appreciation course. * The agency-wide Leading at the Speed of Trust, where over 400 employees have been trained worldwide, and new facilitators have begun training.* Quarterly, agency-wide Supervisory Symposiums to providecontinuous growth for supervisors.* A cadre of federal internal coaches to improve employees’ sense ofpurpose. motivation and morale.* Tailored training and development from accredited master instructors. ^Operating in a rapidly evolving global information battlespace, DISAremains dedicated to providing employees the most recent and relevantmission-centered technical learning and development opportunities, toinclude nationally accredited IA/IT courses and professional certifications.DISA offers professional, leadership and personal-growth opportunitiesto develop and retain highly-motivated and qualified employees acrossthe agency in support of the warfighter, to include competitive basedopportunities for academic grants, as well as study programs withnationally prominent academic institutions. DISA is focused on the positiveimpact that training has on the organizational climate.Cyber Excepted ServiceProvide opportunities for qualification‐based promotions and rotational assignments_11eefd9a-34e6-11eb-bb3e-0b851083ea003.1.5Cyber Excepted ServiceDoD’s Cyber Excepted Service offers flexibilities for the recruitment,retention and development of high-quality cyber professionals across thedepartment. CES does not change current salary, benefits and employeerights, but it provides opportunities for qualification‐based promotions androtational assignments across DoD’s Cyber Community.In the fiscal year 2021-2022 time frame, DISA is implementing PhaseII of CES and extending voluntary offers to convert to this personnelsystem. We will track the use of this system and will focus efforts touse CES recruiting flexibilities to streamline hiring highly qualified cyberprofessionals.ReformReform the Agency_11ef00d8-34e6-11eb-bb3e-0b851083ea003.2Business ProcessesModernize business systems to improve system solutions_11ef036c-34e6-11eb-bb3e-0b851083ea003.2.1Business Process System Modernization -- DISA’s Service Development Program Management Office is modernizing business systems to improve system solutions. These modern technical solutions will support improvements in order provisioning, contract provisioning, human-resource functions and financial functions. The outcomes are intended to provide efficiencies in reporting and prevent DISA from funding outdated and antiquated legacy systems.Order ProvisioningRe-engineer business processes for simplified ordering, service management and reporting_11ef07e0-34e6-11eb-bb3e-0b851083ea003.2.1.1DISA is re-engineering business processes for simplified ordering, servicemanagement and reporting. DISA seeks to improve ordering timelines bymodernizing DISA’s Storefront to integrate financial and contract systems.The program office is also working to show all DISA service offerings in theStorefront.Contract ProvisioningStreamline interactions between ordering, contract and financial business systems_11ef0b0a-34e6-11eb-bb3e-0b851083ea003.2.1.2DISA is streamlining the interactions between ordering, contract and financialbusiness systems to deliver services faster to our customers. For example, weare making technical upgrades to the Electronic Data Management System,and the Contract Support System. EDMS is DISA’s authoritative source foracquisitions, and it recently underwent a technical refresh in spring 2020 froma client-based platform to a web-based platform. CSS is used as a tracking toolfor DISA’s contracting actions, and it is scheduled for a technical refresh from aclient-based platform to a web-based platform in 2021. Both of these technicalrefreshes are needed to meet security restraints, as well as enable user accessin a web-based environment.Human Resource FunctionsMove to modern software solutions that leverage cloud-based technologies_11ef0da8-34e6-11eb-bb3e-0b851083ea003.2.1.3Human resource business systems will move to modern software solutionsthat leverage cloud-based technologies. This will provide the capability tocommunicate directly between candidates, hiring managers and humanresource customer account managers to ensure timely responses. Thiskind of capability will facilitate the transition of Fourth Estate employeesbecause we will have real-time data access. This kind of information couldpotentially feed performance metric efforts, like the balanced scorecard,to enable DISA leadership to measure vacancy fill rates and describeonboarding. Financial FunctionsModernize Defense Working Capital Fund financial management_11ef1230-34e6-11eb-bb3e-0b851083ea003.2.1.4DISA Chief Financial OfficerDISA’s Chief Financial Officer is modernizing Defense Working CapitalFund financial management with the implementation of One Fund.Historically, the agency has managed WCF financial operations in twoseparate entities. The principle objective of the One Fund Initiative isto transition DISA WCF operations from these two separate entitiesinto a single simplified, homogenous and agile financial managementenvironment.The One Fund will standardize business operations, as well as: * Provide an enterprise view across all DISA components of cost andrevenue data.* Provide a standard cost allocation methodology across theenterprise.* Provide management insight to cost and revenue associated tospecific service offerings and programs that will be used in productanalysis and rate development. ^• Establish a flexible structure to accommodate future growth andreporting requirements.• Maintain compliant business processes and financial reporting. • Reduce from two financial statements to one for the WCF.The One Fund Initiative will continue to leverage the significant effort,progress and investment that DISA has already achieved with themodernization of the WCF financial-management capabilities. This initiativewill serve to continue standardization of business processes acrossthe agency and reduce operational costs associated with hosting andsustaining funds in two operating environments.DataEstablish a data-governance board and an agencywide maturity assessment to develop a comprehensive action plan_11ef156e-34e6-11eb-bb3e-0b851083ea003.2.2As DoD embraces a number of data-management initiatives, DISA seeksto build a culture that values data as a strategic asset. When thoughtfullycollected and analyzed, data can catalyze innovation and inform servicedelivery. Our intent is to establish a data-governance board and anagencywide maturity assessment to develop a comprehensive actionplan. The desired end state is to develop and use metrics to measureapplications, service and overall mission performance. In alignment with DoD guidance, we want to categorize our new data initiatives in terms ofthree major areas: data governance, data management and metrics. In thefiscal year 2021-2022 time frame, our objectives under each are:Data GovernanceIncrease accountability_11ef1a28-34e6-11eb-bb3e-0b851083ea003.2.2.1Data Governance – Increase AccountabilityBoard & CouncilEstablish a governance board and council to coordinate the effective development, management, compliance, use and communication of the value of data._11ef2054-34e6-11eb-bb3e-0b851083ea003.2.2.1.1Privacy & ConfidentialityAssign responsibility and practice accountability by prioritizing privacy and confidentiality in a protected environment to create and store secure data._11ef5fd8-34e6-11eb-bb3e-0b851083ea003.2.2.1.2Data ManagementManage data_11ef630c-34e6-11eb-bb3e-0b851083ea003.2.2.2Data ManagementRe-Use & SharingEncourage data re-use and sharing across functional business units through interconnected systems._11f1d66e-34e6-11eb-bb3e-0b851083ea003.2.2.2.1Hyper-AutomationIncorporate data into the decision-making process through hyper-automation._11f1daf6-34e6-11eb-bb3e-0b851083ea003.2.2.2.2ResourcesProvide resources to support the use of data._11f1ddd0-34e6-11eb-bb3e-0b851083ea003.2.2.2.3Learning, Leaders & ExpertiseInvest in learning, develop data leaders and pool expertise._11f1e2d0-34e6-11eb-bb3e-0b851083ea003.2.2.2.4MetricsMeasure what matters_11f3d72a-34e6-11eb-bb3e-0b851083ea003.2.2.3Measure What Matters – MetricsApplications, Services & PerformanceIdentify the data needed to develop metrics to measure application, service and performance to inform business decisions._11f3da7c-34e6-11eb-bb3e-0b851083ea003.2.2.3.1Parameters & CommunicationEstablish key performance parameters and effectively communicateinsights to a broad set of audiences through the use of visualizationsand balanced scorecards that reflects the agency’s overall missionperformance and effectiveness. _11f3dfcc-34e6-11eb-bb3e-0b851083ea003.2.2.3.2Customer ServiceStrengthen customer service by building an understanding of mission-partner priorities through regular engagements and collaboration at all levels_11f3e346-34e6-11eb-bb3e-0b851083ea003.2.3DISA Mission Partner Engagement OfficeDISA’s Mission Partner Engagement Office is the principal representativeto our mission partners to build trusted partnerships, enable transparencyand inform leadership decisions. Our goal is to strengthen customer serviceby building an understanding of mission-partner priorities through regularengagements and collaboration at all levels. Specifically, the agency ispursuing improved customer service in the following areas:* Provide improved, consistent communication.* Increase transparency.* Reduce service delivery timelines. ^DISA’s leadership is committed to increasing transparency and establishingconsistent communication with our partners. The assistant to the directorleads quarterly “Drumbeat” meetings with the military departments andagencies. The Mission Partner Engagement Office also conducts annualsite visits to the combatant commands, and hosts periodic engagementmeetings. DISA also hosts bi-monthly customer-engagement forumsand actively looks to leverage feedback from its annual mission partnersatisfaction survey. Based on feedback from our DoD and federal missionpartners that these engagement events are valuable, we increasedawareness of engagement offerings in fiscal year 2020, and expose themto a wider audience and agenda of topics. We also expanded the frequencyand sample of partners and users surveyed on how and what servicesDISA provides, updating the Annual Mission Partner Satisfaction Survey totarget satisfaction with the service delivery process.Internally, we are implementing a customer relationship managementsolution and process to increase customer satisfaction and casemanagement. This tool will automate mission partner inquiries and projecttracking to allow for shared customer-case management across theagency and increased transparency on all customer interactions. DISA isworking to implement solutions to reduce provisioning timelines. Theseinitiatives include DISA’s Storefront integration with software-definedenterprise capabilities to adopt industry-standard automation and orchestration practices to reduce time to deliver, reduce operational costs and increase operational scalability. 2018-10-012022-09-302020-12-02https://www.disa.mil/-/media/Files/DISA/About/Strategic-Plan.ashxOwenAmburOwen.Ambur@verizon.net