Evaluation of 18F - Mission & Business Lines18F's mission has evolved since its launch in March 2014. In March 2014, former GSA Administrator Tangherlini stated that 18F’s mission was "to make the government’s digital services simple, effective, and easier to use for the American people." This aligned with OCSIT's mission of improving the public’s experience with the U.S government. In accordance with this mission, 18F's initial projects consisted of software and website development, such as the creation of software tools for public access to the Air Force's small business programs and a mobile application called "Lantern Live" for the Department of Energy that allows users in disaster areas to find fuel and look up power outage maps. 18F has since expanded its focus from developing websites and software to becoming a "consultancy for the Government…enabling agencies to rapidly deploy tools and services that are easy to use, cost efficient, and reusable." For example, the Social Security Administration hired 18F to assist in developing and executing an agile acquisition strategy for the Social Security Administration's Disability Case Processing System. The Small Business Administration also hired 18F to provide training workshops on agile development and acquisition. 18F's business lines have changed along with its changing mission. 18F began with two self-described business lines: Presidential Innovation Fellows and Client Services. Federal agencies have hired Presidential Innovation Fellows to work on IT projects such as a Census Bureau project to make maps and geospatial information more accessible to the public. The Client Services line included building websites for public access to federal agencies' data and information. For example, the Department of Treasury hired 18F to build a website, "MyRA.gov," to assist the public in investing money for retirement. By March 2016, 18F had five business lines: Customer Partner Solutions, Products and Platforms, Digital Acquisition Services and Marketplaces, Transformation Services, and Learn. GSA describes these lines as follows [documented as goals in this StratML rendition]: Office of Inspections and Forensic AuditingOIFA_0b040e2c-9acf-11e6-be0d-e12db2d70f4fOffice of Inspector GeneralU.S. General Services Administration_0b040f76-9acf-11e6-be0d-e12db2d70f4fTo describe 18F's business lines _0b04100c-9acf-11e6-be0d-e12db2d70f4fCustom Partner SolutionsProvide federal agencies with solutions that are catered to their IT needs._0b041098-9acf-11e6-be0d-e12db2d70f4f1FASFor example, 18F developed a tool called CALC 2.0 for FAS to assist contracting officers in conducting market research on professional services.18F provides federal agencies with solutions that are catered to the specific agency's IT needs._0b041124-9acf-11e6-be0d-e12db2d70f4fProducts & PlatformsDevelop products and platforms to be used governmentwide._0b0411a6-9acf-11e6-be0d-e12db2d70f4f2Federal IT TeamsFor example, 18F created Cloud.gov for small federal IT teams to develop and deploy cloudbased web services.18F develops products and platforms to be used governmentwide. Platforms provide tools to develop applications or websites for the end users._0b041228-9acf-11e6-be0d-e12db2d70f4fDigital Acquisition Services & MarketplacesHelp agencies purchase IT services and products._0b0412e6-9acf-11e6-be0d-e12db2d70f4f3Department of Health and Human ServicesFor example, 18F provided ghostwriting services to the Department of Health and Human Services for a request for proposal to procure a child welfare data system.18F helps agencies purchase IT services and products, assisting throughout the acquisition process._0b041372-9acf-11e6-be0d-e12db2d70f4fTransformation ServicesProvide staff to work with agencies to increase internal digital capacity and institute modern IT practices._0b0413fe-9acf-11e6-be0d-e12db2d70f4f4TSAFor example, 18F assisted TSA in modernizing its IT delivery functions by creating a cross-disciplined development team and managing their transition to a cloud-based operating environment.18F provides a team of staff to work with agencies to increase internal digital capacity and institute modern IT practices, such as agile development._0b041494-9acf-11e6-be0d-e12db2d70f4fLearnDevelop best practices to provide federal agencies with tools and knowledge to modernize their digital services._0b041520-9acf-11e6-be0d-e12db2d70f4f5OCSITFor example, 18F built an online reference guide for OCSIT that communicated best practices for federal digital service teams.18F develops best practices to provide federal agencies with tools and knowledge to modernize their digital services. 18F offers workshops on agile software development, hosts design studios, and creates guides for sharing knowledge. WorkshopsOffer workshops on agile software development_0b0415ac-9acf-11e6-be0d-e12db2d70f4f5.1CIO OfficesAs recently as June 2016, 18F managers indicated their intent to focus more on teaching Chief Information Officer (CIO) offices how to use agile development to acquire their own products, and on creating platforms that CIO offices can use to build their own products.Aaron SnowThe Executive Director of 18F, Aaron Snow, stated, "We would like to get to the position eventually where what we're doing is providing digital acquisition platform services, educational services, but not actually engaging in build….”Design StudiosHost design studios _0b04164c-9acf-11e6-be0d-e12db2d70f4f5.2GuidesCreate guides for sharing knowledge_0b0416d8-9acf-11e6-be0d-e12db2d70f4f5.32016-10-242016-10-25https://www.gsaig.gov/sites/default/files/ipa-reports/OIG EVALUATION REPORT_Evaluation of 18F_ JE17-001_October 24 2016.pdfOwenAmburOwen.Ambur@verizon.net