Eliciting Experts' KnowledgeInstitute for Knowledge and Innovation South-East AsiaIKI-SEA_e21d2b37-af05-11e3-a588-44a38ba68bf0Vincent RibièreManaging Director -- IKI‐SEA, Bangkok University ‐ ThailandBangkok UniversityProf. Jean‐Louis ErmineMASK method (Method for Analyzing and Structuring Knowledge) originally developed in France by Prof. Jean-Louis Ermine for the needs of the CEA (Center for Atomic Energy)Center for Atomic EnergyInnovation & Knowledge Management ClubKM & IM practitioners Club (Thailand)To provide an overview of the MASK approach_e21d2b38-af05-11e3-a588-44a38ba68bf0_e21d2b39-af05-11e3-a588-44a38ba68bf0ExpertsIdentify Experts_e21d2b3a-af05-11e3-a588-44a38ba68bf01ExpertsKnowledge MapsUse social network analysis to create knowledge maps_e21d2b3b-af05-11e3-a588-44a38ba68bf01.1KnowledgeIdentify Critical Knowledge (MASK II)_e21d2b3c-af05-11e3-a588-44a38ba68bf02What is critical knowledge? (MASK II) This is Knowledge which is: * Scarce/Rare * Useful for the organisation * Difficult to acquire * Difficult to operate/use Overall, a critical knowledge is a knowledge which has value for the organization but which is difficult to exploit_e21d2b3d-af05-11e3-a588-44a38ba68bf0ElicitationElicit the critical knowledge from experts_e21d2b3e-af05-11e3-a588-44a38ba68bf03ExpertsTranscriptionAccumulate information via transcription_e21d2b3f-af05-11e3-a588-44a38ba68bf03.1Limits of transcription (Writing): * Transcription accumulates information and the access to knowledge becomes more and more complicated * Knowledge is not the accumulation of information * Point of view: Transcription is always conducted with a given objective, with a particular format (quality, reports, lessons learned ….) * There is no generic structure to collect the knowledge itselfModellingUse a graphical language, to realise drawings for eliciting tacit knowledge_e21d2b40-af05-11e3-a588-44a38ba68bf03.2Second method for eliciting knowledge: Modelling is the use of a graphical language, to realise drawings for eliciting tacit knowledge * A drawing is better than thousand words (if it is well done!): > A graphical model is a tool to communicate > A model must be intuitive, for writing as well as for readingE‐KnowledgeCreate an e‐knowledge book_e21d2b41-af05-11e3-a588-44a38ba68bf04Structure of the K‐eBook 2.0: * MASK Models (6) * Multimedia content * Interface Navigation * Web 2.0 Environment_e21d2b42-af05-11e3-a588-44a38ba68bf0Training & MaintenanceUse (training, reference) and keep the content of the e‐knowledge book updated_e21d2b43-af05-11e3-a588-44a38ba68bf05_e21d2b44-af05-11e3-a588-44a38ba68bf02012-09-072014-03-18http://www.kmsingapore.com/wp-content/uploads/2009/08/Vincent-Ribiere-presentation.pdfOwenAmburOwen.Ambur@verizon.net