About the Experience LabAN INCUBATOR OF IDEAS -- The Experience Lab is dedicated to transforming every aspect of the health care Experience from the Inside Out. It’s what we call “Big E Experience”–creating meaningful and memorable Experiences for and with team members, providers, patients, and guests–because we believe everyone’s Experience matters.Creating meaningful Experiences. Because everyone’s Experience matters.Experience LabEXL_b6adaa7e-7390-11ea-a62b-2f8a0383ea00Health Care Team MembersHealth Care ProvidersPatientsGuests of PatientsExperience Lab CatalystsOUR CATALYSTS -- Catalysts precipitate and accelerate change by bringing the right elements together at the right time. Our extraordinary team of Catalysts hail from both inside and outside of the health care industry, and are known for shaping culture and Experience for some of the nation’s best known brands and organizations.Sonia RhodesFounder & CEOAngie BoucherChief Business OfficerJeremy BrillChief Experience OfficerCameron CarterChief Creative OfficerKathy DohertyDirector, Experience LogisticsAlicia FlynnDirector, Experience ActivationHilary PattonManager, Experience RelationsA new future for health care._b6adac36-7390-11ea-a62b-2f8a0383ea00To create meaningful and memorable health care experiences._b6adad3a-7390-11ea-a62b-2f8a0383ea00InnovationOur Catalysts use innovative Experience Design principles, lenses, and techniques to guide, inspire, and equip visionary health care systems–our Lab Partners–to imagine anew.GuidanceInspirationEquipmentVisionImaginationIntentionalityTogether, we will intentionally design a new future for health care.ExperienceOUR FOUR EXPERIENCE THEMES -- Four strategic themes—LEADING, LOOKING, LIVING, and LOVING—and twelve Essential principles will serve as the actionable framework for transforming all aspects of the Experience for team members, providers, patients, and guests.LeadingLookingLivingLovingIdeasInvestigate, innovate, and incubate bold ideas among a group of visionary health care leaders and Experience Designers._b6adae7a-7390-11ea-a62b-2f8a0383ea001Health Care LeadersExperience DesignersAN IMMERSIVE, YEAR-LONG EXPERIMENTThe Inside Out National Experience Transformation Collaborative is designed to investigate, innovate, and incubate bold ideas among a group of visionary health care leaders and Experience Designers. This collaborative will embark on a courageous exploration of new concepts, new frameworks, and new discoveries. Ultimately, Lab Partners will be guided in designing and activating their own “Big E Experience” initiatives to transform their organizations and the industry...FOUR LABS. FOUR CITIES. UNLIMITED POSSIBILITIES.Over the course of 12 months, Inside Out Lab Partners will engage with one another four times in four cities to inquire, immerse, and invent. Each city provides a new landscape to shift perspective, discover new principles, and see ourselves and our possibilities anew.Elements of the Experiment include:ExemplarsExplore and study Experience exemplars_b6adaf74-7390-11ea-a62b-2f8a0383ea001.1SalonsConduct immersive and interactive Experience salons_b6adb064-7390-11ea-a62b-2f8a0383ea001.2LeadersCreate leaders for Experience_b6adb154-7390-11ea-a62b-2f8a0383ea001.3Health Care Experience LeadersHospitalityIntegrate human hospitality_b6adb244-7390-11ea-a62b-2f8a0383ea001.4CollaborationSupport rich peer collaboration_b6adb352-7390-11ea-a62b-2f8a0383ea001.5Mapping & PlanningConduct comprehensive Experience mapping and planning_b6adb44c-7390-11ea-a62b-2f8a0383ea001.6ImplementationGuide implementation_b6adb53c-7390-11ea-a62b-2f8a0383ea001.7EssentialsProvide inspiration, exploration, and activation._b6adb618-7390-11ea-a62b-2f8a0383ea002Curious LeadersInspired LeadersWHO IS ESSENTIALS DESIGNED FOR?Essentials is the must-have for inspired leaders—from Chief Experience Officers and Nursing Executives, to leaders in HR, Operations, and Marketing—aiming to:* Positively transform culture* Engage team members and providers in new and inspiring ways* Design a more meaningful and memorable Experience for patients and guests* Uniquely address burnout by designing for and with JoyChief Experience OfficersHR LeadersOperations LeadersMarketing LeadersNursing ExecutivesEssentials Lab PartnersThroughout the year, Essentials Lab Partners will:* Discover new principles, innovate with new methods, and apply and activate new tools* Explore the realm of Experience and begin to cultivate a culture where everyone’s Experience matters* Examine exemplars outside of health care who are leading the way in Experience and positive cultural disruption to help envision future possibilities* Become a catalyst for creating, elevating, and amplifying Experience within their organizationsPROVIDING INSPIRATION, EXPLORATION, AND ACTIVATION -- A unique primer for curious leaders, Essentials is designed to provide a year-long, continuous rhythm and flow of expert-curated elements: insights, ideas, tools, and immediately applicable Action Kits and guides for those passionate and committed to transforming every aspect of the health care Experience. Plus, the Essentials collective provides an inspiring community for connection, collaboration, and Experience experimentation – equipping Lab Partners with principles of Experience Design, approaches, and methods for leading positive cultural change.Insights, Ideas & ToolsProvide insights, ideas, and tools._b6adb6fe-7390-11ea-a62b-2f8a0383ea002.1Kits & GuidesProvide Action Kits and guides._b6adb7ee-7390-11ea-a62b-2f8a0383ea002.2Visual HealingBring nature and technology together to deliver positive physical, emotional, and psychological benefits._b6adb8fc-7390-11ea-a62b-2f8a0383ea003Louie SchwartzbergA joint experiment from The Experience Lab and award-winning filmmaker Louie Schwartzberg, Visual Healing is an offering of unique high-definition, immersive films that seamlessly bring nature and technology together to deliver positive physical, emotional, and psychological benefits. Transforming spaces in patient rooms, family lounges, physician offices, and team member respite areas into life-like natural environments, these films encourage healing by using nature’s rhythmic patterns to reduce anxiety, slow down the outside world and increase a sense of well-being.FilmsOffer high-definition, immersive films._b6adba28-7390-11ea-a62b-2f8a0383ea003.1WHAT’S POSSIBLE:* HD, aerial. time-lapse, and slow-motion cinematography* A variety of natural settings* a sense of wonder and awe* in-patient in-room screens* Team member lounges and off-stage spacesHealth Care HeroesCelebrate health care heroes._b6adbb40-7390-11ea-a62b-2f8a0383ea004Health Care HeroesThis is the place to celebrate every health care hero doing the hard and heart work of caring for humanity at this challenging time.Fill yourself up by listening to messages of gratitude, hope, love, and support for health heroes at the forefront of the COVID-19 pandemic. To hear a sample collection of up to 100 personal messages from grateful callers, simply click the play button.Want to share your own personal message of encouragement? Call the Health Hero Hotline at 877-226-4376._b6adbd16-7390-11ea-a62b-2f8a0383ea002020-03-31https://theexplab.com/OwenAmburOwen.Ambur@verizon.net