GPO Strategic Plan | FY2013-2017... GPO is transforming itsbusiness model to a content-centricmodel, focusing on managing contentfor customer and public use todayand tomorrow. GPO uses its extensiveexperience and expertise with digitalsystems to provide both permanentpublic access to Governmentinformation in a variety of formats andthe most efficient and effective meansfor printing when required, all withina secure setting that is responsive to itscustomers’ needs. Government Printing OfficeGPO_12676084-8e06-46ae-b097-90150a5fce18Established in 1861, GPO’s mission can be traced to therequirement in Article I of the Constitution that Congress keepa journal of its proceedings and from time to time publish thesame. GPO’s inplant production and printing procurementoperations produce the official publications of Congress,the White House, and Federal agencies. GPO’s informationdissemination programs provide public access to the officialpublications and information of the Government in bothdigital and printed formats through an official Web site (www.fdsys.gov), a partnership with Federal depository librariesnationwide, and both online and bookstore sales. Total GPOemployment today is approximately 1,900.Davita Vance-CooksActing Public PrinterContinue to Transform Ourselves into a Digital InformationPlatform and Provider of Secure Credentials.Keeping America Informedas the Official, Digital, and Securesource for producing, protecting, preserving, and distributingthe official publications and information products of theFederal Government.CommitmentGPO has had the privilege ofKeeping America Informedforover 150 years. It continues that long tradition by providingan uncompromised dedication to authentic, fast, and reliableservice.Customer ServiceGPO has a customer-centric approach and has agency-wideprocedures, policies, and activities in place to ensure we aremeeting customers’ needs and exceeding their expectations.DependabilityGPO is a trusted source of Federal information and works todeliver quality goods and services on time.DiversityGPO is dedicated to diversity in every aspect of the business.Our commitment to diversity helps serve customers betterand provides a positive work environment for employees.GPO is committed to promoting and supporting an inclusiveenvironment that provides to all employees the chance to workto their full potential.IntegrityGPO’s employees believe that honesty and the highest ethicsform the cornerstone of the organization and create anenvironment of trust.TeamworkGPO employees treat one another with dignity and respect andcommunicate openly. GPO’s environment fosters collaborationand innovation while maintaining individual accountability.The agency partners with the Government and the privatesector to provide the best value to customers.Customer SatisfactionSatisfying Our StakeholdersIProcesses & ProceduresDevelop internal processes and procedures that develop aninternal organizational culture in which exceptional service,delivery and customer satisfaction are encouraged andrewarded.I.AGPO CustomersIt’s all About the CustomerCustomer ServiceProvide world-class customer service.I.A.iGPO will work to understand, anticipate, and meet theneeds of customers. GPO will provide world-class customerservice together with product innovation through a widerange of print and technology vehicles.Employee RecognitionRecognize employees who exceed customers’ expectations.I.A.iiGPO EmployeesGPO is dedicated to providing products that deliver resultsand will recognize employees who exceed customers’expectations.Customer EducationEducate our customers so that they can take advantage of GPO Products and Services.I.A.iiiGPO CustomersGPO will continue to utilize our expertise in printing andinformation technologies to educate our customers so thatthey can take advantage of GPO Products and Services. Openness & TransparencyBuild on GPO’s ongoing commitment to an open and transparent government.I.BAuthenticityProvide authentic information.I.B.iGPO will continue to provide authentic information to theAmerican public through a variety of print and technologyvehicles efficiently and securely.Information DisseminationAssist Federal agencies in disseminating information about their operations.I.B.iiGPO will become a key innovator and leader in thePresidential mandate of transparency (White House OpenGovernment Initiative). Realizing that participation, andcollaboration form the cornerstone of an open government, GPO will utilize all available technology to assist Federalagencies in disseminating information about theiroperations in a fast, secure, and permanent manner.PartnershipsEnhance strategic partnerships to gain flexibility, buildeffective networks, and manage processes to meetcustomer demands and expectations.I.CSynergies & FlexibilitiesDevelop the agency-wide synergies and flexibilities tocontinuously strive for quality, availability, and efficiency inthe delivery of products and services.I.C.iGPO will also work toimprove its internal culture and business process to ensuremutual support and growth to customers and employees.CollaborationCollaborate purposefully with internal and external customers.I.C.iiGPO CustomersGPO will continuously work on strengthening purposefulcollaboration with internal and external customers that willcreate more efficient and effective programs and processes.Organizational FoundationStrengthening Our Organizational FoundationIIToolsAnticipate, plan and equip GPO to provide products and services to customers.II.AInvestmentInvest in employees and technology.II.A.iGPO EmployeesIn order to provide quality service to customers, GPO mustinvest in employees and technology. GPO will focus onthe creation of first-rate, system-wide solutions that meetcustomer requirements and exceed customer expectations.GPO will improve processes and technology to ensure thatsolutions are scalable, available, cost-effective, and secure.Technology[Align] technology investments with GPO business goals.II.A.iiTechnology investments will be in direct relationshipwith GPO business goals, resulting in excellent customerservice, strong partnerships, secure infrastructures, and cost-effective performance.Business Process ManagementUtilize a cost effective and collaborative approach inmanaging GPO’s Business processes to help the Agencyachieve its strategic initiatives and ensure continuedfinancial stability.II.BMaintain Fiscal ResponsibilityEnvironmental StewardshipContinue to integrate the application of environmental valuesinto GPO processes and support environmental stewardshipthrough effective implementation of “green initiatives.”II.CSustainability, Safety & HealthWork toward a more sustainablefuture and providing a safer, healthier environmentto future generations. II.C.iGPO is committed to working toward a more sustainablefuture and providing a safer, healthier environmentto future generations. GPO will continue to introduceprograms that include recycling, reducing energyconsumption, reducing GPO’s carbon footprint, andprovide Federal customers with environmentally-friendlyprinting alternatives.ROICreate a sustainable environment that prioritizes agency actions based on returnon investment.II.C.iiGPO will remain committed to creating a sustainableenvironment that prioritizes agency actions based on returnon investment. GPO will continue with initiatives regardingpaper consumption, petroleum products utilization, energyexpenditures, emissions, and other areas that have reducedits footprint on the environment. GPO is developingadditional plans to incorporate this direction well into thefuture.COOP OperationsDevelop appropriate plans to provide for the continuation ofGPO’s essential functions and operations during a wide rangeof all-hazards emergencies.II.DAt GPO, COOP enables continuation of essentialfunctions of government printing and passport productionoperations for Congress, government agencies and the StateDepartment in the event of a national security or isolatedemergency affecting GPO facilities in Washington, DC. GPO’sbusiness continuity plan assures the ability for GPO to publishCongressional Documents, the Congressional Record, the FederalRegister, and production of U.S. Passports and Smart Cards.Products & ServicesOffering Products and ServicesIIITechnology & Best PracticesUse technology and best practices to provide mission-critical products and services for Congress, Federal agencies, and the public.III.ACongressFederal Agencies The PublicStatutory Foundation - Title 44 U.S.C. -- The mission of the GPO is rooted in legislation codified in Title44 U.S.C. We will continue to use technology and best practicesto ensure the most efficient and effective provision of mission-critical products and services for Congress, Federal agencies,and the public.Prospective WorkDetermine and pursue eligible work not being handled by GPO.III.A.iMarketingAggressively market GPO goods and services.III.A.iiSecure Federal CredentialsPosition GPO as the provider of choice for secure federal credentials.III.BIn FY2013 - FY2016, SID will enhance the perception ofGPO as a unique government-to-government provider.GPO plays a vital role in the security programs of ourcustomers and our nation. Over the last five years, GPO hasproduced more than 85 million of the latest-generationelectronic passports for the Department of State (DOS). ProvenPassport capabilities are built into a family of secure credentialproducts for our Agency customers. They acquire securecredential design, printing, manufacturing, personalization,and delivery—all from GPO. Work is performed inGovernment facilities by Government employees with properclearances.Our portfolio of secure credentials includes TrustedTraveler cards for Customs and Border Protection, HSPD-12cards for the Department of Homeland Security, contractor IDsfor the Pentagon, and badges for visitors to the White House.Workforce EngagementEngaging Our WorkforceIVEmployer of ChoiceTransform GPO into an employer of choice.IV.ATransform GPO into an employer of choice through proactiveworkforce planning that focuses on diversity and fosteringWork Life programs to meet the changing needs of today’s andtomorrow’s employees.Work EnvironmentMaintain an environment that is fair, unbiased, and family-friendly, that promotes and values opportunity and inclusiveness.IV.A.iGPO’s ability to be viewed as an employer of choicedepends on the agency’s ability to develop and attractquality employees and to motivate them to perform at highlevels. GPO will work to maintain an environment thatis fair, unbiased, and family-friendly, that promotes andvalues opportunity and inclusiveness.Recruitment & RetentionAttract and retain high-caliber employees and cultivating a talented, diverse workforce.IV.A.iiGPO EmployeesAttracting and keeping high-caliber employees andcultivating a talented, diverse workforce will allow GPOto tackle the challenges posed by an increasingly complex,ever-changing external environment. GPO is committed totreating all employees fairly, respecting their diversity, andvaluing their contributions.2012-10-012017-09-302013-12-06http://www.gpo.gov/pdfs/about/2013-2017_StrategicPlan.pdfOwenAmburOwen.Ambur@verizon.net