PLAN 2015 - 2020 Town of Hilton Head IslandHHI_9c907cd5-8d20-4aa7-8b0f-217a9b04ad9eLyle Sumek Associates, Inc.MayorTown CouncilTown Manager_74848272-edad-11e8-a5fe-4bbe25fabdf0To establish strategic direction for the Town of Hilton Head Island_748483ee-edad-11e8-a5fe-4bbe25fabdf0NatureLiving in Harmony with Nature and Protecting the Natural Beauty, and CreatingUnique Sense of PlaceSense of PlaceProsperitySustaining Community Prosperity through a Diversified, Strong Local Economybased upon Resort, Retirement and Non Hospitality BusinessesExperiencesProviding Meaningful Experiences that Cherish Our History, the Arts, Cultural Diversity and Enrich the Lives of Our Residents and GuestsDiversityExcellenceStriving for Excellence in Everything We Plan, Build, Do and MaintainSerenityProviding a Serene, Safe and Healthy Living Environment for Residents and GuestsSafetyHealthCollaborationWorking Together and Volunteering for the Greater Good of the Hilton Head Island Community VolunteerismServiceCustomer Service Standards:ProactivityResponsibilityIntegrityDedicationEmpathyBusinessPositive Climate for Business Investment _748484b6-edad-11e8-a5fe-4bbe25fabdf01VALUE TO RESIDENTS:1. Opportunities to start and grow a business on Hilton Head Island2. Opportunities to live near work - more leisure time3. Expanded local economy and tax base4. Protection of property values5. Reputation as a business friendly Town government PartnershipsDevelop public-private partners to stimulate business investment_74848628-edad-11e8-a5fe-4bbe25fabdf01.1InvestmentIncrease business opportunities and investment on the Island_748486be-edad-11e8-a5fe-4bbe25fabdf01.2BusinessesHousingHave additional housing available for Hilton Head Island workforce: professional, service and middle level, international_74848740-edad-11e8-a5fe-4bbe25fabdf01.3WorkforceHigher Education & LearningExpand partnership with USCB and others for higher education and life-long learning facilities and programs_748487cc-edad-11e8-a5fe-4bbe25fabdf01.4USCBCommercial CentersEncourage/Stimulate support the revitalization and business reinvestment in commercial centers_74848858-edad-11e8-a5fe-4bbe25fabdf01.5Town GovernmentFinancially Sound, Excellent Services_748488e4-edad-11e8-a5fe-4bbe25fabdf02VALUE TO RESIDENTS:1. Value for their tax dollars and fees2. Reliable delivery of Town services necessary for daily living3. Customer friendly services responsive to the needs of residents and businesses4. Town investing in the future5. Town services delivered in the most cost effective manner6. Timely response to an emergency call for service QualityMaintain and enhance excellent municipal services provided by Town government_74848984-edad-11e8-a5fe-4bbe25fabdf02.1Bond RatingMaintain high bond rating_74848a10-edad-11e8-a5fe-4bbe25fabdf02.2ReservesMaintain responsible Town reserves consistent with Town policies and national standards_74848aa6-edad-11e8-a5fe-4bbe25fabdf02.3Hiring & RetentionHire and retain top quality Town workforce dedicated to serving the community_74848b6e-edad-11e8-a5fe-4bbe25fabdf02.4Town WorkforceCost-EffectivenessProvide Town services in the most cost effective manner_74848c04-edad-11e8-a5fe-4bbe25fabdf02.5UnderstandingIncrease the residents' understanding of the value of Town finances, services and positive actions by Town employees_74848c9a-edad-11e8-a5fe-4bbe25fabdf02.6ResidentsTown EmployeesCommunicationCommunicate more effectively with the community_74848d3a-edad-11e8-a5fe-4bbe25fabdf02.7accurate information, "Telling Town's Story"Residents & GuestsEnrich Lives of Residents and Guests _74848dda-edad-11e8-a5fe-4bbe25fabdf03ResidentsGuestsVALUE TO RESIDENTS:1. More choices for their leisure time2. More reasons to move to or live on Hilton Head Island3. Protection of home and property values4. Convenience with easy access to a range of leisure activities5. Mobility by trails connecting destination points Arts & CultureEnhance arts and culture opportunities, activities and programs for all_74848e7a-edad-11e8-a5fe-4bbe25fabdf03.1Schools & EducationSupport quality public schools and educational programs with graduates prepared for careers or higher education_74848f1a-edad-11e8-a5fe-4bbe25fabdf03.2SchoolsMitchelvilleDevelop Mitchelville as a historic asset_74848fba-edad-11e8-a5fe-4bbe25fabdf03.3Marinas & WaterwaysMaintain/enhance the Island's marinas and waterways_7484905a-edad-11e8-a5fe-4bbe25fabdf03.4CommunityBuild a sense of community that is friendly and welcoming_7484910e-edad-11e8-a5fe-4bbe25fabdf03.5SafetyMaintain a safe community_748491ae-edad-11e8-a5fe-4bbe25fabdf03.6people feeling secure anywhere on the IslandLearningExpand lifelong learning educational programs and opportunities_74849258-edad-11e8-a5fe-4bbe25fabdf03.7Infrastructure & FacilitiesUpgrade Public Infrastructure and Facilities _7484930c-edad-11e8-a5fe-4bbe25fabdf04VALUE TO RESIDENTS:1. Protection of the Island's natural resources and beauty2. Attractive and visually appealing3. Protection of property values4. Consistent developments meeting the Town's standards5. Places to shop and eat on the Island: type and qualitychoices6. Reuse or redevelopment of aged buildings and commercialcenters BeachMaintain a world class beach_748493b6-edad-11e8-a5fe-4bbe25fabdf04.1SewerAchieve 100% sewer availability for all buildings and homes_74849460-edad-11e8-a5fe-4bbe25fabdf04.2ConnectivityEnhance community connectivity to the internet/information highway_74849514-edad-11e8-a5fe-4bbe25fabdf04.3PedestriansDevelop pedestrian friendly centers and areas_748495c8-edad-11e8-a5fe-4bbe25fabdf04.4PedestriansWaterwaysManage, maintain Island waterways_74849672-edad-11e8-a5fe-4bbe25fabdf04.5Roads & StreetsImprove roads and streetscapes_74849730-edad-11e8-a5fe-4bbe25fabdf04.6EnvironmentPreeminence for Environmental Stewardship _748497e4-edad-11e8-a5fe-4bbe25fabdf05VALUE TO RESIDENTS: 1. Protection of the Island's natural environment2. Convenient recycling for all: residents, guests andbusinesses3. Protection of property and person from flooding througheffective stormwater management4. Protection of property values5. Recognition for environmental stewardship- a model ofbest practices RecognitionMaintain national and international recognition for Island's environmental stewardship and uniqueness_74849898-edad-11e8-a5fe-4bbe25fabdf05.1Stormwater ManagementMaintain effective stormwater management system_74849960-edad-11e8-a5fe-4bbe25fabdf05.2Natural ResourcesPreserve the Island's natural resources: beach, waterways, forests, etc._74849a14-edad-11e8-a5fe-4bbe25fabdf05.3HistoryPreserve unique natural and historic areas_74849af0-edad-11e8-a5fe-4bbe25fabdf05.4RecyclingHave 100% availability of recycling: residential and commercial_74849bc2-edad-11e8-a5fe-4bbe25fabdf05.52014-12-312020-12-312018-11-21https://www.hiltonheadislandsc.gov/publications/plans/StrategicPlan2015-2020-2030.pdfOwenAmburOwen.Ambur@verizon.net