Executive Summary of the Strategic Plan 2014-2018Hilton Head Plantation Property Owners AssociationHHPPOA_05f8db95-cde2-4a5b-b74e-cd8a1a91d1dbJim OgdenHHPPOA PresidentHilton Head Plantation will continue to be the “premier” residential community in the Lowcountry by ensuring that our residents are safe, well-informed, and delighted to live, work, and play here. _b1ebd5e3-ed35-4106-934d-e1e89540cbafDetermine the overall strategic direction for development and maintenance of your Plantation._00ea1301-d07b-4a5f-9f1e-468d84509737AdministrationProvide quality administrative support to Board of Directors, Committees, and residents by maintaining a safe work environment, training staff, staying abreast of technological changes, adhering to government guidelines, and responding to special requests._e1d39a61-0eed-4295-8f05-d3c9ab7b96311StaffingProvide a stable competent staff in a changing labor force to satisfy the needs of HHP’s property owners and residents. _4d504424-1350-4ff4-bbb0-b6404fb976c71.1SafetyProvide a safe work environment for all employees and safe facilities for all Plantation residents and visitors. _bbf9d9e7-0450-4bc2-9b97-7c55443b51971.2EfficiencyUse current and future technology to automate POA services and increase efficiency while reducing costs._86be7fe2-71f5-4175-94c4-378a246430661.3TrainingProvide training to maximize staff efficiency and reduce outside consulting costs. _a052f930-8f9e-42ff-b670-d0a3d5cae51c1.4SpaceProvide adequate storage for POA data equipment, and provide a comfort work environment for employees. _777f2015-84a5-4b42-baac-0fe1e5c782641.5CommunicationPeriodically review the POA’s Resident Communications Policy._9d6d9fee-ac70-4818-bbbc-b006e47132411.6Architectural Review BoardContinue consistent, courteous, and efficient review of all design submittals ensuring conformity with ARB Guidelines (and Covenants). _ebeabb41-83e7-40f3-b6fc-19ab7fd61d252Architectural Review BoardCommunicationsReinforce the communication link with homeowners, architects, designers, and builders. _6c611ee1-01b8-40db-b656-37fa7c0d7a7d2.1HomeownersArchitectsDesignersBuildersSubmission & Approval ProcessRefine and clarify submission requirements minimizing incomplete submissions to improve the approval process for homeowners, architects, designers, and builders. _53462dac-1eab-11e9-91dd-3a49e2e8efbc2.2HomeownersArchitectsDesignersBuildersGreen TechnologiesBecome aware of various ‘green’ technologies (solar hot water, photovoltaic electric energy, rain water collection for plant watering, etc.). _534630e0-1eab-11e9-91dd-3a49e2e8efbc2.3Architectural GuidelinesReview the Architectural Guidelines on a bi-annual basis to ensure consistency and remove redundancy._bdef7121-f2a2-4824-83b3-b11fcd67ac082.4CommunicationImprove the value, quality, and effectiveness of communications among and between residents, Staff, Board of Directors, and potential property owners. _7a8d782a-b853-4e17-830c-fa4f52de311c3ResidentsStaffBoard of DirectorsPotential Property OwnersPlantation LivingContinue to improve the value and readership of Plantation Living monthly newsletter._fb2d3494-7279-4774-80f8-04b099b51e423.1F2F CommunicationContinue to optimize face-to-face communication between residents, Staff, and Board of Directors, as relevant and appropriate._534631d0-1eab-11e9-91dd-3a49e2e8efbc3.2ResidentsStaffBoard of DirectorsHHPPOA WebsiteIncrease the number of HHPPOA property owners using the Website as an important part of their communications process with the HHPPOA Board, its Standing Committees, and the professional Staff._69f2576d-ea99-4a0b-8b09-34aa123d702a3.3HHPPOA BoardHHPPOA Standing CommitteesHHPPOA Professional StaffHHP ResidentsStrive to make the Website the FIRST source of information for residents.Consider enhanced utilization of Website and Internet as supplemental mechanisms for communication among/between residents, Board of Directors, and Staff. MultimediaExplore the use of multimedia to improve and/or expand communications between residents, Staff, and the Board of Directors, where appropriate._53463374-1eab-11e9-91dd-3a49e2e8efbc3.4HHP ResidentsHHPPOA StaffHHPPOA Board of DirectorsConsider the use of “alternate” electronic technologies (especially in future years, with rapidly changing technologies). SurveyRecommend using a program such as ‘Survey Monkey’ to produce 2015 Resident Opinion/Demographic Survey._5346345a-1eab-11e9-91dd-3a49e2e8efbc3.4CovenantsPromote harmonious community living while protecting and enhancing property value through enforcement and application of Hilton Head Plantation Property Owners’ Association (HHPPOA) Covenants and Rules and Regulations. _a582cb80-80dc-444e-b6af-63e5e370abd54Communication & EducationCOMMUNICATE, educate and increase HHP residents’ awareness of both the Covenants and the Rules and Regulations. _6d163483-14cc-4139-b286-7222b84837a94.1EnforcementIdentify and ENFORCE in a timely manner HHP Covenants and Rules and Regulations. _cddc0e68-99ab-4bce-9a50-8bd4827254aa4.2RecommendationProvide WRITTEN recommendations to insure that the Rules and Regulations are supportive of and consistent with the Amended Protective Covenants._5346363a-1eab-11e9-91dd-3a49e2e8efbc4.3FinanceProvide sound, pro-active, and farsighted fiscal stewardship through prudent management and policies. _99dabd59-e182-4555-a732-289468dca9125Assessments and IncomeMaintain property owner assessments and other income at a level consistent with maintaining HHP as the premier residential community in the Lowcountry._17b6ec35-11b1-4c3a-8c99-9b3d950b12895.1This will be implemented in a value driven and cost effective manner.Repairs & ReplacementsAvoid special assessments whenever possible by ensuring that adequate funds are available in the Major Repair and Replacement and Weather Casualty Funds. _26423352-30d0-4d7f-bf44-7303d4eebc0e5.2Financial Controls & PoliciesAs directed by the Board, review existing financial controls and investment policies and make recommendations to the Board as needed. _f7b887be-370f-4a5c-be3a-b112806c6dd55.3AuditorAs directed by the Board, review and recommend revisions to the contracting process of hiring the independent auditor. _b6f2fe58-0607-4c6f-af8b-3f03ef61b7e15.4MaintenanceProvide proactive and farsighted maintenance recommendations for HHP common properties, facilities, roads, leisure paths, revetments, lagoons, drainage system, salt marshes, conservancies and other physical assets._fb45ad53-d836-4588-a3b9-e34f9df53e026Maintenance ProgramsReview current maintenance programs for each of the six strategic asset classes and recommend changes and improvements where appropriate._1be333ff-35de-412d-81e9-d10548529c496.1• Common Property and Conservancies • Facilities including Plantation House, Spring Lake Complex, Dolphin Head Center and other buildings • Roads and Leisure Paths • Lagoons and Lakes • Drainage System • Dolphin Head Point, Pine Island, extended Shoreline, including bluff revetments and salt marshes Customer SatisfactionMonitor customer satisfaction for each strategic asset class and recommend corrective action as appropriate._45f4c04e-6013-4edd-ab91-2be70eb5d8b56.2Capital ImprovementsReview the five-year list of Capital Improvements that is brought to the Maintenance Committee by the General Manager/Director of Maintenance._2c080d59-1c29-419b-848d-c33503e32d9a6.3Maintenance CommitteeGeneral ManagerDirector of MaintenanceAssess maintenance implications and provide feedback to the POA Board. Storm Water ManagementReview the Storm Water Management Agreement that the POA has with the Town of Hilton Head and provide recommendations to the POA Board when it is due for renewal._01addd31-d88e-40c7-9bba-84e15a13074c6.4Town of Hilton HeadPOA BoardMonitor value received from the Agreement annually. LandscapingIdentify landscaping options for beautification of roadside and other common use areas that can be implemented in a sustainable manner. _53463b58-1eab-11e9-91dd-3a49e2e8efbc6.5RecreationProvide creative and stimulating recreational facilities and programs that are adaptable to the changing needs and diversity of our residents. _1c68938a-1991-4504-bf38-eefec9a4f6757ProgramsReview existing recreational programs to keep them interesting, stimulating and adaptive to our changing needs. _cdf63869-74a3-41dc-ad7d-0d16b2e436187.1FacilitiesInspect and evaluate existing recreational facilities to ensure that they are properly equipped, well-maintained, and suitable to the changing needs of our residents. _4373ad2c-a496-4387-b40c-cb4b9445086e7.2Spring Lake Master PlanConsider the need for Phase III of the Spring Lake Master Plan. _7062d75e-758d-443e-aa37-76550e08b33d7.3Spring Lake PoolExplore renovation of the Spring Lake Pool area to include conceptual plans for a waterfront connection from Spring Lake Pavilion to the Plantation House. _53463f54-1eab-11e9-91dd-3a49e2e8efbc7.4Security CommitteeAdvise the POA Board on matters of Security, Public Safety, and technology in an effort to provide a positive environment for the residents, guests, Staff and others permitted to be present on Hilton Head Plantation to live, work and play. _5346404e-1eab-11e9-91dd-3a49e2e8efbc8HHPPOA BoardHHP ResidentsHHP GuestsHHPPOA StaffPersonnelMaintain a competent, well-trained Staff able to address routine duties and issues, as well as new challenges and situations in the future. _2e6766b3-0608-4c3d-ac37-19cc3f13431e8.1Traffic Safety & ControlMinimize the number of traffic accidents, reduce traffic congestion and delays at the gates and special events. _53464148-1eab-11e9-91dd-3a49e2e8efbc8.2Crime PreventionReduce the incidences of crime on HHP._19560c44-4dd4-41c5-a76f-4a7536ae70a68.3Resident AssistanceFind ways of meeting the ever-increasing demands for assistance without negatively affecting other department activities. _01a8a18d-fb8f-43d8-aa86-df761e6913098.4HHP ResidentsOperational EfficiencyImprove the effectiveness of the department, utilization of personnel and safety of personnel by expanding use of technology, operational procedures, equipment, and facility improvements._5346429c-1eab-11e9-91dd-3a49e2e8efbc8.5Animal ControlMaintain an adequate control program (training, procedures, and facilities). _534643a0-1eab-11e9-91dd-3a49e2e8efbc8.6Disaster ResponseMaintain an adequate disaster response program Hurricane, Evacuation, and Re-entry Plan (training, procedures, equipment, and facilities, etc.). _5346449a-1eab-11e9-91dd-3a49e2e8efbc8.72014-01-012018-12-312019-01-22http://www.hiltonheadplantation.com/PDF/2014-2018 Summary of Strat Plan12213FrontpagesWerner1012.pdfOwenAmburOwen.Ambur@verizon.net