About iCaroliCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community.CharityLogicCL_a166b61c-e57b-11e5-a1b3-0434514a5bbcmakers of iCarolNon-Profit Contact CentersWe serve non profit contact centers around the world. It is the first and only commercially available, subscription based, helpline software management system that automates all of the processes associated with managing call service delivery and providing iCarol Messaging (live chat).VolunteersHow can iCarol help you? Well, we work as volunteers for our own local help line, so we know first hand the challenges you face in your position. We also know the value of community helplines and the importance of compassionate listening. Staff and volunteer management, volunteer shift schedules, call reports, resource referrals and outcomes are difficult to achieve in a paper based, Outlook or Excel environment. Even more complex is measuring the overall success of your helpline in the community and communicating the results to the board of directors and funders.MicrosoftCharityLogic is a Microsoft Partner.iCarol ClientsNational Council on Problem GamblingThe Family Counseling Center of SarniaSarnia, ONYukon Distress and Support LineIllinois Domestic Violence HotlineQLifeAustraliaMental Health Association of Frederick CountyFrederick, Maryland, USA2-1-1 NorCal California, USACalifornia Coalition for Youth California, USAManitoba Liquor & LotteriesWinnipeg, MBNEED2 Suicide Prevention, Education & SupportVancouver, CanadaKristin Brooks Hope CenterWashington, DC, USACrisis Center of Tampa BayFlorida, USAMental Health Association of New York CityNew York, USAKids Help PhoneCanadaGrassrootsColumbia, Maryland, USAChimo HelplineFredericton, New Brunswick, CanadaCalifornia 2-1-1State of California, USAMaryland 2-1-1State of Maryland, USA211 CanadaCanadaCrisis Center / 2-1-1 of Tampa BayFlorida, USAMontana 2-1-1State of Montana, USADelaware 2-1-1State of Delaware, USABaton Rouge 2-1-1Louisiana, USAUnited Way of Northeast LouisianaLouisiana, USAMonterey 2-1-1California, USASacramento 2-1-1California, USASan Luis Obispo 2-1-1California, USAVentura County 2-1-1California, USANevada County 2-1-1California, USAKings County 2-1-1California, USAHumboldt County 2-1-1California, USA211 British ColumbiaProvince of British Columbia, Canada211 AlbertaProvince of Alberta, Canada Distress CentreCalgary Alberta, CanadaGryphon PlaceKalamazoo, Michigan, USASamaritans of Horsham and CrowleyHorsham, United KingdomBrighton and Hove SamaritansHove, United KingdomThe Trevor ProjectLos Angeles, California, USADidi Hirsch Suicide PreventionLos Angeles, California, USACONTACT The Crisis LineJackson, Mississippi, USANW Arkansas Crisis & Intervention CenterSpringdale, Arkansas, USADistress Centre of PeelMississauga, Ontario, CanadaAgora Crisis CenterAlbuquerque, New Mexico, USASANELondon, United KingdomCancer Care ConnectionDelaware, USAMental Health Association of Montgomery CountyMaryland, USACommunity Crisis ServicesHyattsville, Maryland, USA Contact HelplineColumbus, Mississippi, USAChimo CrisisRichmond, British Columbia, CanadaChildhelpScottsdale, Arizona, USAPortage Path Behavioral HealthAkron, Ohio, USAMHMRA of Harris CountyHouston, Texas, USACrisis SocietyNanaimo, British Columbia, CanadaDial HelpHoughton, Michigan, USAContactLifelineWilmington, Delaware, USACONTACT of Burlington CountyMoorestown, New Jersey, USAMental Health of IndianapolisIndianapolis, Indiana, USAFamily and Child Services - ContactLifelineAlbany, New York, USAContact AltoonaAltoona, Pennsylvania, USAThe Help CenterBozeman, Montana, USAKlinicWinnipeg, Manitoba, CanadaLondon Lesbian and Gay SwitchboardLondon, United KingdomAccess to Care HotlineKern County Mental Health,Bakersfield, California, USA National Alliance on Mental IllnessOrange County,Santa Ana, California, USAFamily Counselling Centre - Distress LineSarnia, Ontario, CanadaConnecticut 2-1-1United Way of Connecticut, USACommon GroundPontiac Michigan, USAFlorida Council on Compulsive GamblingFlorida, USADistress Centres CalgaryAlberta, CanadaCancer Care ConnectionDelaware, USAMore people are helped._a166b806-e57b-11e5-a1b3-0434514a5bbcTo provide help line software_a166b8f6-e57b-11e5-a1b3-0434514a5bbcSecurity... for your peace of mind, we ensure that your information is secure and reliable. Our certified professionals also monitor the site’s availability 24/7, and our team holds Microsoft Silver Competency in Application Development.ReliabilityCalls & ChatsAutomate management of call service delivery and live chat._a166b9c8-e57b-11e5-a1b3-0434514a5bbcWith iCarol, managing and organizing your call service delivery contact center and measuring its impact in your community is a breeze since all data entered is automated. To make it even easier and more affordable for your organization, our help line software is a web based application. This means that you, your staff and volunteers can access iCarol 24/7 from anywhere with an Internet connection and it requires no software maintenance on your part!OrganizationOrganize call service delivery contact centers_a166bac2-e57b-11e5-a1b3-0434514a5bbc1ImpactMeasuring impact in your community_a166bb9e-e57b-11e5-a1b3-0434514a5bbc22016-03-08http://www.icarol.com/about/OwenAmburOwen.Ambur@verizon.net