IT Strategy 2017-2020ISO ITʼs mission is to provide user-friendly andcost-effective platforms, applications and servicesto its Members, Technical experts, Partners,end-Customers and its Staff. Its goal is to sharedata, content and knowledge more effectivelyin a secure and reliable environment. Throughbeing a hub which provides its customers withaccess to both proven and innovative technologies,IT aims at facilitating the production ofglobally relevant International Standards thatare used everywhere.After completing a market analysis, taking intoaccount the outcomes from the Future StandardDevelopment Environment (FSDE) report,assessing ISO ITʼs resources and capabilitiesand conducting a SWOT analysis, an IT strategybased on five Strategic Initiatives was designedto deliver ITʼs mission...Five ... defined Strategic Objectives cover fixing existing deficiencies, strengthening existing solutionsas well as transforming IT processes.International Organization for StandardizationISO_99aa6319-4a01-47af-a462-8d23907f2147ISOʼs mission is to bring together expertsthrough its Members to share knowledgeand to develop voluntary, consensus-based,market-relevant International Standards thatsupport innovation and provide solutions toglobal challenges.SIMPLIFY AND IMPROVE CUSTOMER EXPERIENCE_f7ea42a8-bd44-11e8-9850-fc43c655896cTo provide user-friendly and cost-effective platforms, applications and services to its Members, Technical experts, Partners, end-Customers and its Staff._f7ea4398-bd44-11e8-9850-fc43c655896cCollaborative PlatformImprove our collaborative platform_f7ea4442-bd44-11e8-9850-fc43c655896cAThe opportunity: • Online collaborative authoring products havematured and an increasing part of the ISOtechnical community has become accustomedto such tools and services. Today, ISO does notoffer a comparable capability to its communityor stakeholders.• The standards development environment ismainly “document centric” and is not adaptedto an online, “content centric” approach.Such an environment should also help betterengage people.• The existing IT tools supporting the standardsdevelopment process do not allow for effectiveproject management or traceability of actionsand decisions ; neither are they conducive toan anticipated project-based standardizationapproach.• The standards development process reliesmostly on face-to-face meetings. Currenttechnology used to support virtual meetings(more than 40 per day, and growing) is notcapable enough and is not currently integratedwith IT tools provided by ISO and ISO members.• Collaboration in the current environment isrestricted to the exchange of e-mails (mainlyautomated). This causes some frustration anda loss of interest among participants who areflooded with information that is not alwaysrelevant.• Exchanges and discussions between ISOmembers should be strengthened.Measures of success: • Standards and publications delivered in atimely manner.• Increased number of virtual meetings.• Effective orientation effort for secretaries andexperts.• Decreased number of automated e-mails sentby ISO/CS to its stakeholders.• Increased use of social media in theISO standards development process.• Increased participation of a youngergeneration.Standards DevelopmentLaunch a new standards developmentplatform (including, but not limited to,efficient, integrated document managementcapabilities with the aim of replacing theexisting OpenText eCommittees platform)._f7ea45dc-bd44-11e8-9850-fc43c655896cA.1Such a platform will consolidate and simplifythe existing tools supporting the standardsdevelopment process and integrate relevantsocial media capabilities. This platform willalso permit participation from mobile devices,provide better support for accessibility andallow improved personalization.AuthoringDevelop new online authoring capabilities, adaptable for national and regional purposes._f7ea46c2-bd44-11e8-9850-fc43c655896cA.2Virtual MeetingsAssess current virtual meeting capabilitiesand, if appropriate, replace them with a moreefficient, cost-effective and well integratedsolution to deliver a better quality of service,especially with regard to audio quality incombined physical and Web conferences._f7ea476c-bd44-11e8-9850-fc43c655896cA.3NotificationsConsolidate existing automated notifications._f7ea487a-bd44-11e8-9850-fc43c655896cA.4Information ExchangeBuild a new information exchange platformto strengthen communication, distributionof materials and exchanges between ISOmembers._f7ea492e-bd44-11e8-9850-fc43c655896cA.5Data & InterfacesImprove our data and interfaces_f7ea49d8-bd44-11e8-9850-fc43c655896cBThe opportunity:• ISO exchanges metadata, content and services with itsmembers and partners in a siloed manner. These are ofdissimilar data formats and exchange technologies andISO does not provide access to “live” data.• Duplication of data across ISO and its members andpartners leads to desynchronization, versioning and datarecovery problems.• Key services canʼt be easily integrated with third-partyinformation technology systems.• ISO members are also often members of IEC, CEN and/or CENELEC, which also provide data feeds using yetanother set of tools and formats, requiring extra effortby ISO members to ingest and use this data.Measures of success: • Higher level of adoption of new data feeds and APIs byISO members and partners.• Decreased time and effort required to develop new toolsand integrate off-the-shelf solutions.APIsHarmonize data-focused Application ProgrammingInterfaces (APIs) with those of ISOʼs partner organizations(IEC, CEN, CENELEC...), providing accessible and accuratedata to ISO members._f7ea4a8c-bd44-11e8-9850-fc43c655896cB.1Data FeedsMake ISO data feeds useful and usable by providingopen content and services through improved, robust,real-time technical APIs._f7ea4b36-bd44-11e8-9850-fc43c655896cB.2CatalogueProvide ISO members and partners with a catalogue ofavailable data feeds and APIs._f7ea4bea-bd44-11e8-9850-fc43c655896cB.3XMLImprove our XML capabilities_f7ea4c9e-bd44-11e8-9850-fc43c655896cCThe opportunity:• Despite the significant investment madeduring the last few years, only a few ISOmembers have developed their publishingand production processes to benefit fromstandards available in eXtensible MarkupLanguage (XML) format.• XML is so far used by ISO at the end of theauthoring process to enable publishing indifferent formats.• ISOʼs content dissemination is poorlycontrolled and existing intellectual propertyprotection mechanisms do not cope wellwith XML.• The current ISO content repository (ISOSTDplatform hosting reference PDF and XML,EPUB, HTML formats…) is end-of-life andcanʼt support future business requirements.Measures of success:• NISO STS published in 2017 with ISO STSbackwards compatibility support.• Increased number of ISO members thatuse XML in their publishing and productionunits.SchemasParticipate in international efforts todevelop XML schemas supporting standardspublishing (NISO XML Standard forProducing Standards Documents) that canbe adopted by ISO members and partners._f7ea4d52-bd44-11e8-9850-fc43c655896cC.1Exchange FormatImplement NISO XML schemas as theexchange format for standards contentbetween ISO and its members and furtherembrace the use of XML technology duringthe ISO standards development process._f7ea4e06-bd44-11e8-9850-fc43c655896cC.2NISOProducts & ServicesIdentify how XML-based standards can helpISO and its members provide innovativeproducts and services (e.g. common PDFrendering module which supports NISOStandard Tag Suite (STS)-based XML files)._f7ea4ece-bd44-11e8-9850-fc43c655896cC.3InteractionExtensively and proactively interact with ISOmembers to provide solutions for structuredcontent and ensure efficient use of XMLtechnology._f7ea4f82-bd44-11e8-9850-fc43c655896cC.4ISO MembersDistribution & DisseminationDevelop a new repository for XML distributionand dissemination with better access controland increased traceability._f7ea5040-bd44-11e8-9850-fc43c655896cC.5Web ShopImprove Web shop experience throughthe use of XML-based technology, therebyensuring OBP modules can be reused by ISOmembers in other contexts (e.g. XML onlinereader)._f7ea5108-bd44-11e8-9850-fc43c655896cC.6Comments & FeedbackImprove commenting and feedback capabilities._f7ea51c6-bd44-11e8-9850-fc43c655896cDThe opportunity:• ISO currently provides insufficient commenting-related tools for capturing andprocessing input from committee experts during the standards development process.• The tools used by committee officials, despite being well-established, are outdatedto properly manage the comments and feedback received and record decisions.Thus, some ISO committees have built their own tools to manage those inputs withintheir committees.• The comments and feedback data format is neither structured nor standardized.Measures of success:• Simplified collation and management of comments.• Better channelling and processing of public feedback.Data ExchangeStandardize data exchange formats and interfaces for commenting/feedback._f7ea5284-bd44-11e8-9850-fc43c655896cD.1CommentingMake available a better commenting collation toolset and enriched online commenting for standards development purposes._f7ea5356-bd44-11e8-9850-fc43c655896cD.2FeedbackDevelop innovative ways to capture end-usersʼ feedback during the standards development process and once a standard is published [e.g. reaching audiences outside national standards bodies (NSBs) and their national mirror committees with the goal of feeding information back to the relevant NSBs]._f7ea541e-bd44-11e8-9850-fc43c655896cD.3SearchingEnable more relevant and related search results._f7ea54e6-bd44-11e8-9850-fc43c655896cEThe opportunity: • ISO provides siloed search capabilities forthe public and the ISO technical communityacross the various applications and Websites itoperates. Users looking for ISO-related contentneed to know the application purposes to findrelevant content.• Standards-based search results in the ISO.orgWebsite and ISO Online Browsing Platform (OBP) are not always accurate or consistent.Measures of success:• Increased public awareness of ISO content anddeliverables.• Reduced number of ISO.org visitors whonavigate away from following a search (knownas “bounce rate ”).• Increased traffic to ISO.org.Semantic SearchStudy semantic search across ISO standards and publications._f7ea55c2-bd44-11e8-9850-fc43c655896cE.1Search FunctionsDevelop overall search functions against ISO metadata and content (from working documents to deliverables)._f7ea568a-bd44-11e8-9850-fc43c655896cE.2IECConvergence with IEC._f7ea582e-bd44-11e8-9850-fc43c655896cIECISO is seeking common synergies and effective futurecollaboration with IEC for mission-critical IT solutions.This is highly important as it should help achieveeconomy of scale in key investments and commonmembers integration.ExchangesEngage in regular exchanges with IEC on IT matters and the ongoing joint projects_f7ea5914-bd44-11e8-9850-fc43c655896cIn addition to the regular exchanges with IEC on ITmatters and the ongoing joint projects (e.g. harmonizationof technical interfaces…), ISO will ensure IEC isinvited to participate in the future ISO IT Governancegroup and in any relevant key IT projects – detailsavailable in the ISO IT Projects ImplementationPlan 2017-2020 – which will support the ISO ITStrategy 2017-2020.IT Governance & ProjectsInvite IEC to participate in the future ISO IT Governance group and in any relevant key IT projects_f7ea59e6-bd44-11e8-9850-fc43c655896cTools & ServicesProvide tools and services to members._f7ea5ac2-bd44-11e8-9850-fc43c655896cISO will continue to support its members by providingcommon tools and services for their participation innational, regional and international standardization.ISO members, depending on their size and capabilityin terms of IT, may choose to use the sharedsystems provided or operated by ISO/CS or implementtheir own platforms to support their local andregional demands, in conjunction with supportingtheir international standardization practices mandate.ISO should ensure that both approaches arepossible, equally supported and donʼt prevent ISOmembers from applying local solutions according tothe national delegation principle.Strategic AlignmentAlign the ISO-lutions programme roadmap to the 2017-2020 ITStrategic Objectives._f7ea5bda-bd44-11e8-9850-fc43c655896cDuring the next three years, ISO will align the ISO-lutionsprogramme roadmap to the 2017-2020 ITStrategic Objectives, improve current tools to providea more seamless environment and bring furthersynergies amongst ISO members by using shared,cost-effective, hosted systems.Shared SystemsImprove current tools to provide a more seamless environment and bring furthersynergies amongst ISO members by using shared, cost-effective, hosted systems._f7ea5cc0-bd44-11e8-9850-fc43c655896cGuidanceProvide professional guidance related to informationtechnology support for business processes as well asbest practices related to standards development andmarketing and sales._f7ea5d9c-bd44-11e8-9850-fc43c655896cISO will further help its members by continuing toprovide professional guidance related to informationtechnology support for business processes as well asbest practices related to standards development andmarketing and sales.ToolsProvide modular tools developed on request and funded by interested ISO members._f7ea5e96-bd44-11e8-9850-fc43c655896cFurthermore, ISO will provide corresponding modular tools developed on request and funded by interested ISO members.Governance & CommunicationStrengthen ISO IT governance & communication._f7ea5f72-bd44-11e8-9850-fc43c655896cTechnology Strategic Advisory GroupGuidanceProvide guidance to the ISO Council on information technology matters._f7ea6062-bd44-11e8-9850-fc43c655896cA new Information Technology Strategic Advisory Group (ITSAG) – details available in the ITSAG Terms of Reference – will be established to provide guidance to the ISO Council on information technology matters. This group will define (and update) the ISO IT Strategy and monitor its implementation.Strategy & ImplementationDefine (and update) the ISO IT Strategy and monitor its implementation._f7ea615c-bd44-11e8-9850-fc43c655896cCommunicationStrengthen communication on key IT topics._f7ea6242-bd44-11e8-9850-fc43c655896cISO MembersISO will also strengthen its communication on key IT topics to ISO members by running regular updates.Operations, Growth & TransformationRun, grow and transform._f7ea6328-bd44-11e8-9850-fc43c655896cCurrently, more than 50% of ISOʼs IT Department capacity is absorbed by the day-to-day tasks ofkeeping its IT infrastructure running and supporting end-users. The ISO IT Department will work towardsfocusing its capacity to improve existing services and its ability to support innovative and robustbusiness-driven projects.Technologies & TrendsInvestigate new technologies and trends that are shaping thefuture of standards development practices as well as marketing and sales._f7ea6436-bd44-11e8-9850-fc43c655896cThe ISO IT Department will continue to investigate new technologies and trends that are shaping the future of standards development practices as well as marketing and sales.ConsolidationConsolidate IT systems to provide cost-effective and relevant solutions._f7ea6530-bd44-11e8-9850-fc43c655896cThe ISO IT Department will also consolidate its core IT systems to guarantee it provides cost-effective and relevant solutions by increasing its operational effectiveness.SecurityReinforce IT security practices._f7ea662a-bd44-11e8-9850-fc43c655896cTo ensure IT solutions are operated in a secure and reliable environment and to reduce potential cyber risks, the ISO IT Department will also reinforce its IT security practices.QOSMaintain high-level quality of service._f7ea6738-bd44-11e8-9850-fc43c655896cThe ISO IT Department will maintain its high-level quality of service in the support provided to its end-users.Tools & EnvironmentProviding ISO/CS staff with the right tools and environment._f7ea6828-bd44-11e8-9850-fc43c655896cISO/CS StaffThe ISO IT Department will continuously work on providing ISO/CS staff with the right tools and environment to maintain high productivity and ensure the best possible service is provided to the ISO community as a whole.2016-01-012020-12-312018-09-20https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100421.pdfOwenAmburOwen.Ambur@verizon.net