About Kinetic VisionShared-services organizations across enterprises, and IT groups in particular, are being simultaneously pressured to reduce costs and to support users in an increasingly complex technology environment -- all while improving user satisfaction.We believe the answer is enterprise request management (ERM), a model for managing and fulfilling business service requests that helps organizations redesign business processes from the customer (internal or external) point of view, accelerate service delivery processes, reduce costs, and provide first-time fulfillment. All while leveraging existing investments in skills and ITSM/enterprise software platforms.Kinetic VisionKV_a6cc5f2e-7782-11e5-a088-4b002330bf41Our mission with the Kinetic Vision blog remains to provide an objective and informative business service management blog where experts can provide thought leadership and interact with you. Topics include a wide range of ERM and business process automation themes.Shared-Services OrganizationsIT GroupsKinetic Vision BloggersKinetic Vision bloggers include subject-matter experts such as:Kelly HeikkilaDirector of ProductsBen ChristensonDeveloper/AnalystDerick LarsonSupport/TrainerMichael PooleDirector International Business DevelopmentIncreased user satisfaction at reduced cost_a6cc6046-7782-11e5-a088-4b002330bf41To provide an objective and informative business service management blog where experts can provide thought leadership and interact with you._a6cc60e6-7782-11e5-a088-4b002330bf41Customer CentricityObjectivityInformationExpertiseThought LeadershipInteraction Business ProcessesRedesign business processes from the customer (internal or external) point of view_a6cc61ea-7782-11e5-a088-4b002330bf41CustomersService DeliveryAccelerate service delivery processes_a6cc62c6-7782-11e5-a088-4b002330bf411CostsReduce costs_a6cc6366-7782-11e5-a088-4b002330bf412FulfillmentProvide first-time fulfillment_a6cc6410-7782-11e5-a088-4b002330bf413Skills & Software PlatformsLeverage existing investments in skills and ITSM/enterprise software platforms_a6cc64ba-7782-11e5-a088-4b002330bf4142015-10-16http://blog.kineticdata.com/about/OwenAmburOwen.Ambur@verizon.net