Accountability Report: Fiscal Year 2017-2018South Carolina Department of Social ServicesSCDSS_897a1878-155c-11e9-ad66-ab47286c4d73The South Carolina Department of Social Services (DSS), one of the largest state Agencies, provides a vast array of services. For example, the Child Welfare Division includes Child Protective Services, Foster Care, Intensive Foster Care and Clinical Services, and Adoption Services. The Agency also provides Adult Protection and Domestic Violence Services, Economic Services including the distribution of food and financial assistance to families in need, Early Care (Early Child Care) and Education Services, and Child Support Services including the collection of child support for custodial parents, and the staffing of emergency shelters.Joan B. MeachamActing State Director_897a1b98-155c-11e9-ad66-ab47286c4d73To serve South Carolina by promoting the safety, permanency, and well-being of children and vulnerable adults, helping individuals achieve stability and strengthening families._897a1cec-155c-11e9-ad66-ab47286c4d73Children & Vulnerable AdultsPromote the safety and well-being of children and vulnerable adults; promote permanency for children._897a2002-155c-11e9-ad66-ab47286c4d731ChildrenVulnerable AdultsSCDSS PartnersChildren's Trust of South CarolinaNon-Governmental Organization -- Grant Agreement to increase public awareness related to indicators of high quality child care. Provide trainings.Department of Alcohol and Other Drug Abuse Services (DAODAS)State Government -- DSS contracts with DAODAS to co-locate (33) AOD treatment staff to provide alcohol and other drug abuse treatment/testing/screening/ assessment services for those persons and families involved with DSS.Department of Disabilities (DDSN)State Government -- Serves as financial partner with Interagency System of Care for Emotionally Disturbed Children (ISCEDC) , assumes lead agency role for Intellectual Disabilities age-out population in care from DSS.Department of Disabilities (DDSN)State Government -- Identifies facilities qualifying as group living arrangements for SNAP. May also serve as authorized representatives for residents of these facilities.Department of Education (DOE)State Government -- Through the SC Education Bill of Rights (Section 59-38-10) there is a purposeful partnership to ensure access to appropriate education opportunities; smooth transition to school and between school districts; access to records; independent educational to allow provision of needed technology and educational opportunities to ensure youth in care have the same advantage in education as other youth have that are not in care of DSS.Department of Health and Human Services (DHHS)State Government -- Direct Contractor for DSS' selected MCO, federal funder of critical medical and behavioral health and case services. Medicaid Administrative Activities (MAA) contract, Transportation contract, State Matching Funds for Mental Health Services for Children Under 21 in the Interagency System of Care for Emotionally Disturbed Children. Manages prior authorization process for access to Psychiatric Residential Treatment Facilities (PRTFs), manages Medicaid eligibility determinations. Data sharing agreement to provide health status information for children in foster care.Department of Juvenile Justice (DJJ)State Government -- Serves as financial partner with Interagency System of Care for Emotionally Disturbed Children (ISCEDC). DJJ partners with DSS regarding children in care that are at-risk and have involvement with the court and either live in the community or in a DJJ facility.Department of Mental Health (DMH)State Government -- DMH provides the initial mental health assessment and trauma screenings through the Out of Home Protocol agreement for a large portion of children coming into care. Provide clinical and psychiatric services for child welfare population. Serves as financial partner with Interagency System of Care for Emotionally Disturbed Children (ISCEDC) .Foster Care Review Board (FCRB) State Government -- "DSS currently contracts with the South Carolina Children's Foster Care Review Board that was created in 1974 by the General Assembly to monitor the progress in achieving permanent placements for children in foster care.Citizens from each community become involved in the child welfare system by participating in case reviews of all children who spend longer than four consecutive months in foster care. The objectives of these reviews are to ensure that permanent plans are being made for children and families; and, to promote community awareness about these issues. There are currently 42 Local Review Boards across the state that conduct semi-annual case reviews. There is at least one Local Review Board in each of the sixteen judicial circuits."Medical University of South Carolina-MUSC / Medical University Hospital Authority-MUHAHigher Education Institute -- Comprehensive services are provided by a multi-disciplinary care team (Pediatricians, Nurse Practitioner, PT/OT/Speech Therapist, social worker) for bio-families, foster families and adoptive families in the low country region of the state. Services also encompass medical care coordination to support children and their families in scheduling for primary care appointments, sub specialist appointments, therapies, counseling and other training. Social work and counseling services are also provided directly to the child and family. Other services include one on one education and training with the child, training with the parent and child, classes for parents and child’s school, etc.S. C. Labor Licensing and Regulations (LLR)State Government -- DSS contracts with LLR to conduct initial and annual fire and life safety inspections for foster homes and group care facilities licensed by DSS.S.C. Dept. of Health and Environmental Control (DHEC)State Government -- DSS contracts DHEC to provide lead and risk assessments for potential foster care and adoptive homes -- The State Child Fatality Advisory Committee (SCFAC) was enacted in 1993. The SCFAC is mandated by S.C. Code 63-11-1950 to identify patterns in child fatalities that will guide efforts by agencies, communities and individuals to decrease the number of preventable child deaths. DSS contracts with SC Department of Health and Environmental Control (DHEC) for a child fatality and injury prevention program specialist to coordinate and facilitate child fatality review processes at the state and local levels through an established State Child Fatality Advisory Committee (SCFAC). The SCFAC is assembled through a collaboration with the State Law Enforcement Division (SLED), SCDSS, and the Department of Health and Environmental Control (DHEC).The purpose of the SCFAC is to decrease child deaths in South Carolina. A multidisciplinary approach is used to investigate the causes of deaths of children from birth to 18 years old to gain a better understanding of the circumstances surrounding each death. Recognizing risk factors for child death will enable the better use of existing resources and the creation of new practices to protect our children in South Carolina.South Carolina Courts System State Government -- Collaboration with DSS on children in care regarding court process issues (i.e. Probable Cause Hearings, Merits Hearing, Permanency, etc.) and reducing barriers in the court related to laws pertaining to children in care , training and awareness for judges, etc.State Law Enforcement Division (SLED)State Government -- "The SCDSS has recognized the important role law enforcement can play in supporting the safety and well-being of a child involved with the Department. The SCDSS seeks to enhance its communication and partnership partner with Law Enforcement. In May 2014, the SCDSS updated its policy to include contact with Law Enforcement when the child and family cannot be located within 72 hours or sooner if safety of the child is of concern. Through a statute change, the SCDSS seeks to enhance screenings to include collaboration with the SLED on use of the National Crime Information Center (NCIC) FBI checks of adults involved with child welfare investigations. DSS has dedicated staff from the SCDSS Division of Investigations to the SLED Fusion Center to improve access to information as appropriate through an MOU."The Cass Elias McCarter Guardian ad Litem (GAL)State Government -- "DSS contracts with the Cass Elias McCarter Guardian ad Litem program to recruit, train and supervise volunteers who advocate for abused/neglected children in South Carolina. GAL volunteers get to know the child and everyone involved in the child’s life, including family, teachers, doctors, social workers and others. They gather information about the child and what the child needs. Their recommendations to the court help the judge make an informed decision about a child’s future. GAL volunteers provide a stable presence in a child’s life, remaining on each case until the child finds a safe, permanent home."Richland County CASALocal Government -- Regular collaboration and planning with the SC DSS leadership and other staff regarding planning for contracted training activities. Timely sharing of case file information especially physical and behavioral health information, permanency, placement movements in care. Timely support and communication from County Offices.Abuse & NeglectAssess and improve the quality of abuse and neglect report intake decisions._897a217e-155c-11e9-ad66-ab47286c4d731.1 1.1.1 Complete last phase for regionalized intake statewide, including hiring of additional Human Services employees needed for successful implementation. 1.1.2 Develop and implement process to regularly evaluate results of initial regional intake roll-out (volume and quality). 1.1.3 Continue training for VOIP phone system. 1.1.4 Improve tools and consistency across regions for screening children and vulnerable adults. 1.1.5 Increase public awareness regarding mandated reporters and criteria for accepted abuse and neglect reports. InvestigationsImprove the timeliness of initiating investigations._897a2282-155c-11e9-ad66-ab47286c4d731.2South Carolina Law Enforcement Division (SLED), Fusion CenterCustomer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Sharing critical need-to-know information by DSS County Offices and the DSS State Office of Investigations. Consent and requests to perform searches and enhanced criminal background checks. 1.2.1 Conduct regular review of Investigation timeframes. 1.2.2 Conduct regular quality assurance case reviews to ensure timely services. 1.2.3 Complete the Business Process Redesign for Assessment and implement recommendations. Safety & RiskImprove the quality and consistency of ongoing assessments of safety and risk to children and vulnerable adults. _897a23a4-155c-11e9-ad66-ab47286c4d731.3ChildrenChildren at risk for abuse/neglect and their families. Customer Segment: General Public Division/Program: Child Welfare Services -- Investigate and identify child maltreatment. Accurate Intake assessment of reported abuse and neglect. Timely initiation of CPS investigation and accurately complete assessment.Child Care FacilitiesChildren in child care facilities, emergency shelters, and their parents. Customer Segment: General Public Division/Program: Economic Services -- Child care vouchers, knowledgeable and well trained child care workforce.Emergency SheltersVulnerable AdultsDepartment of Alcohol and Other Drug Abuse Services (DAODAS)Customer Segment: Executive Branch/State Agencies. Division/Program: Agency -- Referrals for services for alcohol and other drugs for testing, assessment and treatment of persons and families connected to the SC DSS.Minor Victims of Human TraffickingCustomer Segment: General Public. Division/Program: Child Welfare Services -- Assess for treatment services. Coordination of reunification with family if possible, or coordination of other safe placement and services for minor victims of human trafficking. 1.3.1 Complete the development and pilot of the new Child and Family Assessment and Case Planning Tool. 1.3.2 Evaluate the new Adult Assessment and Case Planning Tool. 1.3.3 Build capacity and skills for identifying, reporting, and determining services for victims of sex trafficking. 1.3.4 Build Supervisory capacity and skills to continually improve support for critical thinking around child and adult vulnerability and caregiver protective capacity. 1.3.5 Implement trauma-based assessment. 1.3.6 Conduct annual health and safety inspections of all regulated child care providers in the state. MaltreatmentReduce repeat maltreatment for children and vulnerable adults._897a24a8-155c-11e9-ad66-ab47286c4d731.4ChildrenVulnerable AdultsAdult Victims of Abuse/NeglectCustomer Segment: General Public. Division/Program: Adult Advocacy -- Ensuring placement in a safe and healthy living situation.Catawba Indian NationCustomer Segment: Local Govts. Division/Program: Child Welfare Services -- Ongoing, regular collaborative meetings with the SC DSS and other interested parties, to engage in resolving the Indian Child Welfare Act (ICWA) compliance challenges and challenges in general in the provision of child welfare services for children and families of the Catawba Indian Nation, and for other Native Americans of other tribes in the areas of Mandated and non-mandated reporting of abuse and neglect, Child Protective Services, treatment, foster care, and adoption. The tribe expects and requires the SC DSS to take the lead in diligently implementing the ICWA-related strategies of the 2015-2019 CFSP, Strategic Action Plan.Domestic Violence Emergency SheltersCustomer Segment: Professional Organization. Division/Program: Adult Advocacy -- Referrals of women and children in at-risk of or in existing situations of domestic violence or sexual abuse. 1.4.1 Utilize Family Engagement services in conjunction with the Signs of Safety framework to identify and engage family networks and enhance the family’s ability to provide ongoing safety. 1.4.2 Build staff competencies to create ongoing safety networks for children prior to all case closures. 1.4.3 Develop a strategy / framework for engaging family and community supports for vulnerable adults. 1.4.4 Assess services and their availability on a regional level for children and vulnerable adults and their caregivers Case PracticeDevelop a case practice model that clearly articulates best practice and the core values that inform how DSS interacts with children, families and vulnerable adults to increase safety, permanency, and well-being. _897a25b6-155c-11e9-ad66-ab47286c4d731.5 1.5.1 Provide regional trauma-informed care training for all front line staff. 1.5.2 Fully implement Signs of Safety statewide, including with APS and Child Support Divisions. FamiliesImprove the permanency and stability of children and vulnerable adults in their living situations by providing supports to help preserve the family unit. _897a26c4-155c-11e9-ad66-ab47286c4d731.6FamiliesChildrenVulnerable AdultsNon-Custodial ParentsCustomer Segment: General Public. Division/Program: Child Support Services -- To establish paternity and to modify child support orders as circumstances change 1.6.1 Promote positive permanency through ensuring that decisions made for children are helping to meet the ultimate goal of 1) Reunification 2) Adoption by Family 3) Custody and Guardianship by Family or 4) Adoption by other. 1.6.2 Improve caseworker decision-making to help ensure placement, including Kinship placement, is in the best interest of the child and consistent with achieving the goal of permanency. 1.6.3 Develop protocol and guidelines to help DSS staff evaluate and better assess the need for congregate care. 1.6.4 Develop and increase placement options for vulnerable adults. 1.6.5 Evaluate need for implementation of training for Adult Protective Services homemaker staff to assist adults in meeting their Activities of Daily Living. NeedsEnsure the educational, physical and mental health needs of children and vulnerable adults are addressed._897a27d2-155c-11e9-ad66-ab47286c4d731.7ChildrenVulnerable AdultsSouth Carolina Department of Mental Health (DMH)Customer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Referrals for the initial mental health assessment and trauma screening for a large proportion of children in care, out-of-home protocol, comprehensive case information and consent to provide behavioral health services and psychotropic medication management.South Carolina Foster Care Advisory CommitteeCustomer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- The SC DSS leadership participate in planning use of Medicaid funds for the physical and behavioral health care needs of children in care. Supply physical and behavioral health care data about children in care. Sharing information about the State Health Care Oversight and Coordination Plan and updates on the status of the implementation of the Plan. The SC DSS to follow through on implementation of recommendations that are committee-approved. 1.7.1 Increase awareness of eligibility criteria for children and youth to interagency System for Caring for Emotionally Distributed Children (ISCEDC). 1.7.2 Address barriers for access to Medicaid services. 1.7.3 Implement the Health and Education passports in Child and Adult Protective Services System (CAPSS). 1.7.4 Strengthen collaboration and coordination with other agencies to implement Developmental Screenings. 1.7.5 Improve the quality and availability of services for vulnerable adults. Foster CareProvide services and supports to help youth in foster care successfully transition to living independently. _897a28f4-155c-11e9-ad66-ab47286c4d731.8Youth in Foster CareChildren in Foster CareCustomer Segment: General Public. Division/Program: Child Welfare Services -- Visit the child in care monthly in the placement, and intermittently in the school setting. Assess for risk and safety ion the placement and other settings. Provide a safe and nurturing Resource Home (Foster Care Home). Case planning with the child when age-appropriate. Services to promote and support reunification when possible, and other permanency placement when necessary.Birth FamiliesCustomer Segment: General Public. Division/Program: Child Welfare Services -- Visit the child in care monthly in the placement, and intermittently in the school setting. Assess for risk and safety ion the placement and other settings. Provide a safe and nurturing Resource Home (Foster Care Home). Case planning with the child when age-appropriate. Services to promote and support reunification when possible, and other permanency placement when necessary.Office of the GovernorCustomer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Timely completion and submission to the Foster Care Review Board of permanency plan information for children in care.Foster Care Review Board/Heart GalleryCustomer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Timely completion and submission to the Foster Care Review Board of permanency plan information for children in care.South Carolina Foster Parent AssociationCustomer Segment: Professional Organization. Division/Program: Child Welfare Services -- Regular collaboration and planning with the SC DSS leadership and other staff regarding planning for contracted training activities for Resource Family (Foster Parents). Referrals for the recruitment of Resource Families for Foster Care.South Carolina Labor Licensing and Regulations (LLR)Customer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Timely referrals of potential and existing Foster Family homes that need fire inspections and safety inspections for licensing. Collaboration with the SC DSS leadership. 1.8.1 Utilize best practices to engage and support youth in identifying positive supports and lifelong connections to assist youth in the transition from foster care to self-sufficiency. 1.8.2 Conduct case planning with all youth to include at least two adults of the youth’s choice. 1.8.3 Conduct transition planning with youth and their support network prior to the youth’s 18th birthday. 1.8.4 Improve practice, services, and resources for youth through continued tracking and data analysis of the National Youth in Transition Database. Connections & ServicesImprove the continuity of family connections and work towards equitable access to services _897a2a20-155c-11e9-ad66-ab47286c4d731.9Families 1.9.1 Provide program service array aligned with the needs of children, youth, families and vulnerable adults. 1.9.2 Increase access to Community Based Prevention Services; ensure services are aligned with DSS policy and expected outcomes are clearly articulated and measured. Education & TrainingEducate families and train providers to help ensure children receive safe and quality child care._897a2b4c-155c-11e9-ad66-ab47286c4d731.10Child Care ProvidersChildrenEarly Childhood EducatorsCustomer Segment: Industry. Division/Program: Economic Services -- Increase and improve the availability of knowledgeable leadership among the child care workforce and those providing guidance to improve the quality of care being offered.Child Care Technical Assistance ProvidersCustomer Segment: Industry. Division/Program: Economic Services -- Increase and improve the availability of knowledgeable leadership among the child care workforce and those providing guidance to improve the quality of care being offered.Child Care Technical Assistance TrainersCustomer Segment: Industry. Division/Program: Economic Services -- Increase and improve the availability of knowledgeable leadership among the child care workforce and those providing guidance to improve the quality of care being offered.JudgesCustomer Segment: Judicial Branch. Division/Program: Agency -- Comprehensive sharing case information and planning. Partnership on the SC Bench-Bar Committee. Training of Family Court Judges on updates on the Child Welfare System.LegislatorsCustomer Segment: Legislative Branch. Division/Program: Agency -- Assure compliance with state /federal regulations and improving the safety and well-being of children. Timely reporting of requested information from all areas of the SC DSS Child Welfare Services.Policy MakersCustomer Segment: Legislative Branch. Division/Program: Agency -- Assure compliance with state /federal regulations and improving the safety and well-being of children. Timely reporting of requested information from all areas of the SC DSS Child Welfare Services. 1.10.1 Inform parents about safe child care and provide accurate and updated information to guide parent’s informed decision-making. 1.10.2 Recruit Centers to participate in Quality Child Care program. 1.10.3 Strengthen knowledge of child care workforce through training opportunities around infant and early childhood mental health issues. Domestic ViolenceFoster system and practice changes to improve assessment, referral and follow-up of domestic violence services._897a2c6e-155c-11e9-ad66-ab47286c4d731.11 1.11.1 Ensure staff is properly trained on domestic violence assessment and referrals. 1.11.2 Implement programming aimed at reducing domestic violence. FamiliesHelp preserve the family unit by enhancing the capacity of individuals and families to provide for their own needs._897a2d9a-155c-11e9-ad66-ab47286c4d732FamiliesSCDSS PartnersBudget and Control BoardState Government -- Provides printing and mailing of SNAP and TANF eligibility computer system correspondence to applications and participants.Department of Employment and Workforce (DEW)State Government -- Data Sharing - Wages and UnemploymentDepartment of Health and Human Services (DHHS)State Government -- Data sharing agreement to provide SNAP eligible children to express lane eligibility for Medicaid.Department of Vocational RehabilitationState Government -- Provides vocational rehabilitation services for SNAP and TANF participantsGreenville Technical CollegeHigher Education Institute -- State Agency Contract to provide ongoing coursework for early care and education workforce (AA degree programs).Judicial DepartmentState Government -- Clerk's Unit Cost and Incentives ContractsMUSC-Division of PediatricsHigher Education Institute -- State Agency Contract to provide training for child care providers on caring for infants and toddlers.Revenue and Fiscal Affairs OfficeState Government -- State Agency Contract to improve efficiency in electronic data collection and reporting to assess impact of quality initiatives and link with other agencies.S. C. Labor Licensing and Regulations (LLR)State Government -- DSS contracts with LLR to conduct initial and annual fire and life safety inspections for foster homes and group care facilities licensed by DSS.S.C. Dept. of Health and Environmental Control (DHEC)State Government -- Data Sharing - Birth and Paternity StatisticsSC Department of Motor VehiclesState Government -- Data Sharing - Driver's LicenseSC Department of RevenueState Government -- Data Sharing - Tax offset for child supportSC Technical College SystemHigher Education Institute -- Contracts for services with individual collegesUSC-College of EducationHigher Education Institute -- State Agency Contract to a) manage SC Child Care Resource and Referral Network; b) collect and analyze child care data to inform program and policy decisions; c) coursework training, and technical assistance for child care providers; d) infant toddlers outreach services; e) training for DSS child care staff; and f) support to caregivers serving special needs children.USC-Institute for Public Service and Policy ResearchHigher Education Institute -- State Agency Contract to conduct biannual statewide market rate survey of child care providers.South Carolina Center for Fathers and FamiliesCustomer Segment: Professional Organization. Division/Program: Child Support Services -- Closer collaboration with DSS County Offices. Referrals from DSS County Offices for services that the SC Center for Fathers and Families provides. Referrals from County Offices of fathers for services. Foster & Adoptive ParentsIncrease recruitment, retention, and capacity of foster and adoptive parents._897a2ebc-155c-11e9-ad66-ab47286c4d732.1Foster ParentsCustomer Segment: General Public Division/Program: Child Welfare Services -- Regular communication with Resource Families. Timely communication, support, and services from DSS County Offices when challenges with children arise, training activities readily accessible throughout the year for ongoing education and licensing requirements, and linkages to other support services.Adoptive ParentsChildrenCustomer Segment: General Public. Division/Program: Child Welfare Services -- Financial adoption subsidy support. Aftercare support services when necessary.YouthCustomer Segment: General Public. Division/Program: Child Welfare Services -- Financial adoption subsidy support. Aftercare support services when necessary.Adoptive FamiliesCustomer Segment: General Public. Division/Program: Child Welfare Services -- Financial adoption subsidy support. Aftercare support services when necessary. 2.1.1 Enhance availability and quality of post-adoptive support services. 2.1.2 Target recruitment for adoption of older children and sibling groups. 2.1.3 Continue to evaluate the business process redesign for foster care licensing; making changes as necessary. 2.1.4 Develop and implement business process redesign for recruitment of prospective adoptive families. 2.1.5 Increase monthly foster care rate based on current data for the Southeast region, provide assistance to kinship caretakers. 2.1.6 Provide ongoing training for foster parents and congregate care providers on services and resources available to youth and how to access and receive funding for these services. 2.1.7 Periodically review payment rates paid to foster parents and other foster care providers and assess if they are reasonable for current conditions. Employment & Self-SufficiencyHelp prepare and transition clients to employment and self-sufficiency. _897a306a-155c-11e9-ad66-ab47286c4d732.2Families Receiving TANFCustomer Segment: General Public. Division/Program: Economic Services -- Child care vouchers to support parents/caregivers ability to remain employed.Families Transitioning off of TANFCustomer Segment: General Public. Division/Program: Economic Services -- Child care vouchers to support parents/caregivers ability to remain employed.Children with Special NeedsCustomer Segment: General Public. Division/Program: Economic Services -- Child care vouchers to support parents/caregivers ability to remain employed.Low-Income Working FamiliesCustomer Segment: General Public. Division/Program: Economic Services -- Child care vouchers to support parents/caregivers ability to remain employed.Foster Children of Working Foster ParentsCustomer Segment: General Public. Division/Program: Economic Services -- Child care vouchers to support parents/caregivers ability to remain employed.Children Receiving Child Protective ServicesCustomer Segment: General Public. Division/Program: Economic Services -- Child care vouchers to support parents/caregivers ability to remain employed.SNAP Applicants/RecipientsCustomer Segment: General Public. Division/Program: Economic Services -- Eligible SNAP households will receive monthly benefits determined in an accurate and timely manner according to federal regulations and state law based on correct information provided by the household. Households will comply with all program rules and will participate in work program requirements designed to facilitate the households movement toward self-sufficiency. TANF Applicants/RecipientsCustomer Segment: General Public. Division/Program: Economic Services -- Eligible TANF benefit groups will receive a monthly stipend determined in an accurate and timely manner according to federal regulations and state law based on correct information provided by the household. Benefit Group members mandatory to comply with work program rules will participate in work program requirements designed to facilitate the households movement toward self-sufficiency. 2.2.1 Provide temporary resources, programs and support services to qualified recipients, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP) and Child Care Vouchers. 2.2.2 Increase number of child care vouchers. 2.2.3 Provide quality workforce readiness training. 2.2.4 Enhance the marketing of workforce services to prospective employers. 2.2.5 Provide family strengthening programs and support services. 2.2.6 Evaluate the effectiveness of family strengthening programs and support services and modify as needed to improve outcomes. ResourcesEnsure appropriate resources are distributed with integrity and in a timely, accurate, and equitable manner. _897a318c-155c-11e9-ad66-ab47286c4d732.3 2.3.1 Help prevent fraud and abuse of programs by maintaining effective benefits integrity program. 2.3.2 Provide timely and accurate Board payments for Foster Parents and congregate care facilities. 2.3.3 Evaluate and improve process of providing clothing allowance for children in foster care. 2.3.4 Evaluate and improve process of Medicaid eligibility for children in care and vulnerable adults in DSS custody. 2.3.5 Work with Clerks of Court to ensure child support payments are disbursed in a timely manner. Custodial ParentsProvide assistance to custodial parents who need help obtaining child support payments. _897a32c2-155c-11e9-ad66-ab47286c4d732.4Custodial Parents 2.4.1 Ensure Support Orders are established accurately and in a timely manner. 2.4.2 Utilize administrative remedies and behavioral economics to promote consistent, timely payments of child support. Child SupportComplete the transformation of the Child Support System._897a33e4-155c-11e9-ad66-ab47286c4d732.5Child Care ProvidersCustomer Segment: Industry. Division/Program: Economic Services -- Child care vouchers, opportunities and support to enhance knowledge and skills to properly care for young children.After School ProgramsCustomer Segment: Industry Division/Program: Economic Services -- Child care vouchers, opportunities and support to enhance knowledge and skills to properly care for young children.Pre-K ProgramsCustomer Segment: Industry. Division/Program: Economic Services -- Child care vouchers, opportunities and support to enhance knowledge and skills to properly care for young children.Clerks of CourtCustomer Segment: Judicial Branch. Division/Program: Child Support Services -- Court filings, information, etc.Custodial ParentsCustomer Segment: General Public. Division/Program: Child Support Services -- To establish paternity and child support orders and to collect child support payments. 2.5.1 Complete the development of the Palmetto Automated Child Support System (PACSS) and pilot. 2.5.2 Clearly communicate Child Support System project milestones, progress and challenges, both internally and externally. 2.5.3 Complete change management policies, procedures, and practice to move from a decentralized program to a centralized program for collection and distribution of child support and spousal support. WorkforceEnsure DSS workforce is supported in their efforts to provide high-quality service that is responsive and engaged._897a354c-155c-11e9-ad66-ab47286c4d733DSS WorkforceRecruitment & RetentionRecruit and retain sufficient workforce of qualified and diverse individuals._897a3682-155c-11e9-ad66-ab47286c4d733.1 3.1.1 Streamline hiring and on-boarding of staff. 3.1.2 Work with Universities to establish pipeline of qualified applicants. 3.1.3 Enhance recruitment marketing efforts. 3.1.4 Improve HR systems throughout hiring process. 3.1.5 Enhance employee orientation. 3.1.6 Implement student loan repayment and tuition incentive program for DSS Staff. 3.1.7 Develop career ladder, with performance incentives, for staff in human services, economic services, child support and other divisions. 3.1.8 Provide in-band and equity pay increases. 3.1.9 Hire and train casework staff to expand 2nd and 3rd shifts; evaluate impact on staff turnover. 3.1.10 Conduct annual employee satisfaction surveys and provide feedback to staff on results; utilize results to improve retention efforts. 3.1.11 Evaluate and improve employee exit survey process; utilize results to improve retention efforts. PerformanceImprove performance and quality of service through continuous professional development, coaching, training, and cross training. _897a37a4-155c-11e9-ad66-ab47286c4d733.2 3.2.1 Complete hiring of training staff. 3.2.2 Create comprehensive staff training plan. 3.2.3 Support staff in attending Leadership Development opportunities for DSS middle managers and executive leadership across all disciplines. 3.2.4 Continue to track employee training through the LMS. 3.2.5 Develop strategies for cross-training throughout the Department. 3.2.6 Ensure proper resources and infrastructure (e.g. desks, phones, computers, building space, etc.) are provided for newly hired employees in a timely manner. Customer ServiceFoster a culture of customer service, both internally and externally._897a3934-155c-11e9-ad66-ab47286c4d733.33.3.1 Ensure customers are well-informed of services and resources available; communicate consistently throughout the Department. 3.3.2 Provide Customer Service training (during onboarding and on-going). CaseloadsManage caseloads by establishing and implementing caseload standards. _897a3a7e-155c-11e9-ad66-ab47286c4d733.4 3.4.1 Conduct ongoing analysis and evaluation of statewide caseload / caseworker need based on best practice standards. 3.4.2 Develop formal methodology for even distribution of caseloads and allocation of staff across all Divisions. 3.4.3 Hire additional caseworkers across all program areas to decrease caseloads and improve service quality statewide. 3.4.4 Improve resources in General Counsel’s office to help reduce caseloads, expedite case processing, and improve case quality. Data & QualityEstablish and maintain a Continuous Quality Improvement System and enhance the capacity of DSS staff to analyze and use data to inform and improve decision-making._897a3ba0-155c-11e9-ad66-ab47286c4d733.5 3.5.1 Hire CQI Director. Develop written protocol and policies for CQI. 3.5.2 Evaluate the use of data for performance management. 3.5.3 Ensure staff are equipped and trained to accurately conduct data entry. 3.5.4 Effectively communicate agency data and outcomes to stakeholders. WorkforceStrengthen and support the well-being of the DSS workforce, including assistance to address secondary trauma experienced by staff._897a3cf4-155c-11e9-ad66-ab47286c4d733.6DSS Workforce 3.6.1 Develop and implement counseling support program for workforce. 3.6.2 Provide staff training on violence, prevention, de-escalation, and safety protocols. 3.6.3 Promote safety of staff through re-design of office building environments (lighting, keyless access, cameras, panic button, etc.) PoliciesDevelop uniform process for updating and disseminating policy updates, including statutory changes. _897a3e3e-155c-11e9-ad66-ab47286c4d733.7 3.7.1 Update policy manuals throughout the Department and decrease use of Directed Memos in policy updates. ContractsEnsure all contracts have a defined purpose and include measurable outcomes and deliverables. _897a3f92-155c-11e9-ad66-ab47286c4d733.8 3.8.1 Standardize process for grants and contracts including approvals, tracking, and evaluation. Assets & FundingProtect the assets of DSS, ensure accountability over funds, and help prevent and detect fraud, waste, and abuse. _897a40fa-155c-11e9-ad66-ab47286c4d733.9 3.9.1 Continue to improve oversight of the agency and increasing the safety and security of agency personnel and assets through the Office of the Inspector General. 3.9.2 Continue to provide, through the Administrative Services divisions, services that support divisions, regional and county offices in providing effective client services, oversight and internal controls. 3.9.3 Perform internal audits on a regular basis to help to determine if internal controls within the Agency are performing properly, and make recommendations to help resolve any findings. 3.9.4   Monitor and help to resolve any findings that might relate to DSS, when they are found in Single Audits received from our subrecipients. 3.9.5  Continue to carry out a Fraud Prevention and Detection Program, which includes periodic random surprise audits, an Agency fraud hotline for reporting fraud, and periodic Fraud Prevention training. 3.9.6 Coordinate with law enforcement, DSS Inspector General’s Office and the SC Inspector General’s Office on fraud investigations. Trust, Collaboration & CommunicationFoster trust, collaboration and communication with stakeholders to improve outcomes for children, families and vulnerable adults._897a43de-155c-11e9-ad66-ab47286c4d734ChildrenFamiliesVulnerable AdultsPalmetto Association For Children and FamiliesThis includes Psychiatric Residential Treatment Facilities, Therapeutic Foster Care Providers, and Group Care Providers. Customer Segment: Professional Organization. Division/Program: Child Welfare Services -- Regular collaboration and planning with the SC DSS leadership and other staff regarding planning for contracted logistical support for collaborative meetings and training activities. Communication of planned Goals, Objectives/Outcomes, and Strategies of the 2015-2019 Child and Family Services Plan (CFSP), Plan for Improvement (Strategic Action Plan), and regular communication of updates on the status of the progress of those items.Project BestCustomer Segment: Division/Program: Child Welfare Services -- Regular collaboration and planning with the SC DSS leadership and other staff regarding planning for contracted training activities. The SC DSS promotion of and staff participation in Trauma-Informed Care training activities. The SC DSS to revise policies and procedures in the SC DSS Human Services Manual, and to facilitate implementation of Trauma-Informed Care statewide as indicated in the SC 2015-2019 Child and Family Services Plan, Strategic Action Plan. SC SheriffsCustomer Segment: Executive Branch/State Agencies. Division/Program: Agency -- Collaboration particularly in the Child Welfare Services and Child Support Services divisionsSouth Carolina Citizen Review PanelCustomer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Intentional collaboration of the DSS leadership with the Citizen Review Panel staff and volunteers, sharing data on abuse and neglect and deaths of children, and updates on the status of the Abuse and Neglect Reporting/Intake System and the Child Protective Services System at DSS, DSS to receive and review recommendations from the Citizen Review Panel and report Agency responses in a timely way. South Carolina Crime Victims' CouncilCustomer Segment: Professional Organization. Division/Program: Child Welfare Services -- Collaboration with the SC DSS leadership and the sharing of data on victims of human trafficking.South Carolina Department of Disabilities (DDSN)Customer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Inter-agency collaboration for case planning and referrals, and cost sharing for clients served by both DDSN and DSS and the age-out population of youth in care.South Carolina Department of Education (DOE)Customer Segment: Executive Branch/State Agencies Division/Program: Child Welfare Services -- Intentional collaboration of the DOE leadership with the DSS leadership regarding: systemic changes that are needed; intentional collaboration of DSS County and Regional Offices with local schools regarding the educational needs of students, safety and risk management, case planning and management for the students. Of special importance is the sharing with the school's administration the information related to placement changes in care and of the student's physical and behavioral health.South Carolina Department of Health and Human Services (DHHS)Customer Segment: Executive Branch/State Agencies Division/Program: Agency -- Regular collaboration and planning with the SC DSS leadership and other staff regarding planning for Medicaid Services of physical and behavioral treatment services.South Carolina Department of Juvenile Justice (DJJ)Customer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Collaborative meetings with County Offices' leadership and State Office's leadership to plan for improvement in collaboration for children in the custody of the SC DSS and also involved with the SC DJJ. Collaborative meetings for care management for children in the custody of the SC DSS and also involved with the SC DJJ.South Carolina Family Corps (Parents Anonymous)Customer Segment: Professional Organization. Division/Program: Child Welfare Services -- Regular collaboration and planning with the SC DSS leadership and other staff regarding planning for contracted training activities. Referrals of parents of at-risk families and youth for services.South Carolina South Carolina Coalition Against Domestic Violence and Sexual Assault (SCCADVASA)Customer Segment: Professional Organization. Division/Program: Agency -- Regular collaboration and planning with the SC DSS leadership and other staff regarding planning for contracted training activities. Referrals of women and children in or at-risk of being in situations of domestic violence and sexual assault.The Cass Elias McCarter Guardian ad Litem (GAL), Office of the GovernorCustomer Segment: Executive Branch/State Agencies. Division/Program: Child Welfare Services -- Regular collaboration and planning with the SC DSS leadership and other staff regarding planning for contracted training activities. Timely sharing of case file information especially physical and behavioral health information, permanency, placement movements in care. Timely support and communication from County Offices.PartnershipStrengthen partner relationships and increase recognition that safety, permanency, and well-being of children and vulnerable adults is the responsibility of the entire community._897a4532-155c-11e9-ad66-ab47286c4d734.1 4.1.1 Define “partners”; ensure consistent definition throughout DSS through standardized MOU processing. 4.1.2 Inventory existing partnerships and identify which divisions work with each; publish on Unite. 4.1.3 Enhance Partner Meetings and ensure more consistency in meeting processes and outcomes across regions. 4.1.4 Provide “DSS 101” for legislators, media and partners. 4.1.5 Continue to strengthen DSS Advisory Group. AwarenessIncrease awareness of DSS mission, programs, services and strategic priorities. _897a46a4-155c-11e9-ad66-ab47286c4d734.2 4.2.1 Develop a Strategic Communications Plan 4.2.2 Develop a plan for quarterly video messages from Director and DSS Senior Staff. 4.2.3 Proactively tell the positive stories and outcomes of DSS. AlignmentStrengthen alignment among DSS and other governmental agencies to provide more effective and efficient services to clients. _897a47f8-155c-11e9-ad66-ab47286c4d734.3 4.3.1 Convene “roundtables” consisting of DSS and partner agency representatives. Transparency.Foster a culture of transparency._897a494c-155c-11e9-ad66-ab47286c4d734.4 4.4.1 Train agency staff on how to safely share information while adhering to statutory requirements as it relates to confidentiality. 4.4.2 Increase awareness among external stakeholders and legislators about confidentiality requirements.Timeliness, Consistency & AccuracyProvide timely, consistent, accurate and culturally responsive communication._897a4ab4-155c-11e9-ad66-ab47286c4d734.5 4.5.1 Ensure internal and external audiences can easily access a comprehensive, up-to-date DSS resource directory and information. 4.5.2 Improve access, capabilities and utilization of technology in communication. 4.5.3 Develop, update and publish information using a wide range of vehicles such as videos, tip sheets, brochures, TV monitors, fact sheets, etc. 4.5.4 Establish a speaker’s bureau. 4.5.5 Modify the redesigned internal and external website as needed.ResponsivenessImprove responsiveness to public feedback._897a4c12-155c-11e9-ad66-ab47286c4d734.6 4.6.1 Standardize mechanisms for constituent feedback including centralized log for all divisions. 4.6.2 Standardize process for Freedom of Information Act (FOIA) responses. 4.6.3 Develop critical incidence response protocol.Input & CommunicationProvide two-way communication channels to keep employees and external stakeholders informed while soliciting on-going input. _897a4d70-155c-11e9-ad66-ab47286c4d734.7 4.7.1 Improve utilization of face-to-face meetings as a two-way communication vehicle. 4.7.2 Utilize employee satisfaction surveys as two-way communication vehicle.2017-07-012018-06-302019-01-11https://www.scstatehouse.gov/reports/aar2018/L040.pdfOwenAmburOwen.Ambur@verizon.net