Integrated Business Plan 2012 – 2013Shared Services CanadaSSC_e21b63ca-18cd-11e2-a9f6-7e4c1571ac73Shared Services Canada (SSC) was created to modernize how the federal government manages its information technology (IT) infrastructure in order to better support the delivery of programs and services to Canadians. Our department has launched a new and innovative approach to deliver a technology platform for a 21st Century Public Service – one that is modern, reliable, secure and cost-effective.Rona AmbroseMinister: The Honourable Rona Ambrose, PC, MPLiseanne ForandPresident of Shared Services CanadaGrant WestcottChief Operating Officer of Shared Services CanadaGovernment of CanadaCanadiansMandated services are delivered in a consolidated and standardized manner to support the delivery of Government of Canada programs and services to Canadians_e21b6780-18cd-11e2-a9f6-7e4c1571ac73To deliver efficient and effective IT services across the Government of Canada_e21b68c0-18cd-11e2-a9f6-7e4c1571ac73OperationsMaintain Operations_e21b699c-18cd-11e2-a9f6-7e4c1571ac731Operational stability is SSC’s first order of business and service excellence is the guidepost by which we steer that work. We strive to deliver high quality IT services with attention to business continuity. However, business continuity does not mean status quo. It is about searching for innovative ways that can elevate the entire enterprise’s IT infrastructure.Management Processes & ServicesImplement efficient and effective business management processes and services in support of the SSC mandate_e21b6a8c-18cd-11e2-a9f6-7e4c1571ac73Priority #4Existing Servicesmaintain the existing infrastructure services for the 43 partner organizations_e21b6b5e-18cd-11e2-a9f6-7e4c1571ac73Operate Priority #1Control Frameworkdevelop and implement a Control Framework that includes Problem, Change and Incident Management processes_e21b6c3a-18cd-11e2-a9f6-7e4c1571ac73Operate Priority #2Best Practicesidentify and align to industry best practices_e21b6d16-18cd-11e2-a9f6-7e4c1571ac73Operate Priority #3Efficiency Improvementsfind savings and make improvements for efficiency_e21b6dfc-18cd-11e2-a9f6-7e4c1571ac73Operate Priority #4Operational Modeldevelop an operational model_e21b6f00-18cd-11e2-a9f6-7e4c1571ac73Operate Priority #5Ops Leadership Teamdevelop the Ops leadership team_e21b6ffa-18cd-11e2-a9f6-7e4c1571ac73Operate Priority #6Business Processesadopt efficient and effective corporate business processes including internal IT service delivery_e21b70fe-18cd-11e2-a9f6-7e4c1571ac73Manage Priority #1Business Systemsdeploy business systems_e21b7202-18cd-11e2-a9f6-7e4c1571ac73Manage Priority #2Human Resource Strategydevelop a Human Resource Strategy which will include an Organizational Culture Initiative_e21b7310-18cd-11e2-a9f6-7e4c1571ac73Manage Priority #3Investment Plandevelop an Investment Plan_e21b7414-18cd-11e2-a9f6-7e4c1571ac73Manage Priority #4Accommodation Plandevelop an Accommodation Plan_e21b7522-18cd-11e2-a9f6-7e4c1571ac73Manage Priority #5Communications & Engagement Strategiesimplement the Communications and Engagement Strategies_e21b763a-18cd-11e2-a9f6-7e4c1571ac73Manage Priority #6Audit & Evaluation Plandevelop an Audit and Evaluation Plan_e21b775c-18cd-11e2-a9f6-7e4c1571ac73Manage Priority #7CS Branch Leadershipdevelop the CS branch leadership team_e21b7874-18cd-11e2-a9f6-7e4c1571ac73Manage Priority #8SavingsGenerate Savings_e21b7996-18cd-11e2-a9f6-7e4c1571ac732IT infrastructure consolidation is about taking every opportunity to leverage economies of scale across the Government of Canada. Savings will be generated from leveraging greater buying power and consolidating contracts, reducing duplication and overlap of services, and implementing “green” IT best practices.Economic Action Plan 2012Find efficiencies and deliver "value for money". _e21b7ac2-18cd-11e2-a9f6-7e4c1571ac732.1Economic Action Plan 2012 demonstrates the government’s commitment to introduce measures to return to a balanced budget by 2014-15. Like other departments and agencies, SSC has an important role to play in supporting the government in those efforts.SSC was created to find efficiencies and deliver ‘value for money’ through its operate and transform mandate. In the short-term, we will capitalize on the savings that are achievable through increased efficiency, better pricing, and reductions in duplication that become possible when you consolidate operations across 43 partner organizations. As we build our internal services capacity, we will make the best use of technology and systems to keep our costs down.Specific initiatives that we will undertake to achieve our budget commitments are, first and foremost, our major consolidation initiatives. A few examples of these include:Voice ServicesModernize of Voice Services_e21b7bee-18cd-11e2-a9f6-7e4c1571ac732.1.1 Modernization of Voice Services through the implementation of Voice over Internet Protocol (VoIP) technology and contract savings through Government Cellular Services – Significant savings can be achieved through consolidated cellular services contracts and the implementation of modern VoIP across a number of large departments/agencies. ConsolidationConsolidate Wide Area Network (WAN), Local Area Network (LAN) and VoIP technologies_e21b7d38-18cd-11e2-a9f6-7e4c1571ac732.1.2Government Enterprise Network Service (GENS)Human Resources and Skills Development Canada (HRSDC)Citizenship and Immigration Canada (CIC)Government Enterprise Network Service (GENS) – Implementation for Human Resources and Skills Development Canada (HRSDC) and Citizenship and Immigration Canada (CIC) will consolidate their Wide Area Network (WAN), Local Area Network (LAN) and VoIP technologies to achieve significant overall telecommunications savings and reduced spending.Network ServicesConverge Network Services_e21b7e82-18cd-11e2-a9f6-7e4c1571ac732.1.3Converged Network Services – Savings will result from the consolidation of network services for Local and Wide Area Networks across all 43 partner organizations.Voice ServicesConsolidate Toll-Free, Long Distance and Teleconferencing services contracts_e21b7fd6-18cd-11e2-a9f6-7e4c1571ac732.1.4Voice Services – Savings will be harvested through consolidated Toll-Free, Long Distance and Teleconferencing services contracts.Network Equipment Services Centralize and make network equipment component purchases more efficient _e21b813e-18cd-11e2-a9f6-7e4c1571ac732.1.5Network Equipment Services – Centralized and more efficient network equipment component purchases across SSC will result in efficiencies.Secure Channel Network (SCNET) Reduce costs for Secure Channel Network (SCNET) _e21b82a6-18cd-11e2-a9f6-7e4c1571ac732.1.6Secure Channel Network (SCNET) – Reductions in costs will result through contract renewals, the sharing of connections and the removal of redundant dedicated access circuits.Data Centre & Telecommunications Professional ServicesOptimize professional services contracts for Telecommunications and Data Centre procurement_e21b840e-18cd-11e2-a9f6-7e4c1571ac732.1.7Data Centre and Telecommunications Professional Services – Savings will be achieved through optimization of professional services contracts for Telecommunications and Data Centre procurement. This will result in the elimination of redundant contracts.Email ConsolidationConsolidate email services and licensing renewals_e21b8594-18cd-11e2-a9f6-7e4c1571ac732.1.8Email Consolidation – Cost savings will be realized through the consolidation of email services and the consolidation of licensing renewals. These are the early savings that can be achieved prior to the full initiative which will consolidate email across our 43 partner organizations.IT InfrastructureTransform IT Infrastructure_e21b871a-18cd-11e2-a9f6-7e4c1571ac733IT infrastructure management is no longer limited to the delivery of IT services. To that end, we are supporting our partners in a number of projects that will help to prepare for the successful transformation of the government’s IT infrastructure. This is delivering early results and helping to contribute to the government’s efficiency efforts.Maintenance & ImprovementMaintain and improve the delivery of IT infrastructure services to the Government of Canada through an enterprise approach._e21b88e6-18cd-11e2-a9f6-7e4c1571ac73Priority #1Government of CanadaRenewalLaunch the renewal of the Government of Canada’s IT infrastructure._e21b8a9e-18cd-11e2-a9f6-7e4c1571ac73Priority #2Government of CanadaGovernance & PartnershipsEstablish governance mechanisms and implement partnerships to clarify accountability, and adopt enterprise approaches for the management of IT infrastructure services._e21b8c38-18cd-11e2-a9f6-7e4c1571ac73Priority #3Enterprise ApproachMaintain and improve the delivery of IT infrastructure services to the Government of Canada through an enterprise approach._e21b8dd2-18cd-11e2-a9f6-7e4c1571ac73SSC Priority #1Operational Integrity & Business ContinuityMaintain IT operational integrity and business continuity_e21b8f9e-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan 1.1IT Operations MonitoringAdopt an enterprise approach to monitoring IT operations_e21b914c-18cd-11e2-a9f6-7e4c1571ac73Plan 1.1.1Mission-Critical SystemsIdentify and focus on support to mission-critical systems_e21b92fa-18cd-11e2-a9f6-7e4c1571ac73Plan 1.1.2Service DeliveryImprove IT service delivery_e21b950c-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan 1.2Incident, Problem & Change ManagementStandardize, optimize and implement enterprise incident management, problem management and change management processes_e21b96d8-18cd-11e2-a9f6-7e4c1571ac73Plan 1.2.1Governance & Decision-MakingEnhance IT infrastructure and network operations governance, and facilitate decision-making at the enterprise level_e21b9890-18cd-11e2-a9f6-7e4c1571ac73Plan 1.2.2Operations Team Align and develop the SSC operations team by establishing functional and regional portfolios_e21b9a84-18cd-11e2-a9f6-7e4c1571ac73Plan 1.2.3Enterprise OpportunitiesIdentify horizontal, enterprise opportunities to improve IT services_e21b9c5a-18cd-11e2-a9f6-7e4c1571ac73Plan 1.2.4StandardizationIdentify opportunities to standardize IT architecture_e21b9e30-18cd-11e2-a9f6-7e4c1571ac73Plan 1.2.5StreamliningStreamline IT infrastructure and networks_e21ba02e-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan 1.3Data StorageMaximize use of existing IT infrastructure to optimize storage of data and identify further optimization opportunities_e21ba20e-18cd-11e2-a9f6-7e4c1571ac73Plan 1.3.1Government-wide ProcessesImplement standardized government-wide processes to optimize IT assets_e21ba402-18cd-11e2-a9f6-7e4c1571ac73Plan 1.3.2Telephone Devices & LinesDispose of unused telephone devices and lines_e21ba61e-18cd-11e2-a9f6-7e4c1571ac73Plan 1.3.3Telephone EquipmentIdentify opportunities to modernize telephone equipment_e21ba81c-18cd-11e2-a9f6-7e4c1571ac73Plan 1.3.4VideoconferencingIdentify opportunities to leverage and modernize videoconferencing services for the enterprise_e21baa24-18cd-11e2-a9f6-7e4c1571ac73Plan 1.3.5Network OptimizationIdentify opportunities to optimize networks_e21bac5e-18cd-11e2-a9f6-7e4c1571ac73Plan 1.3.6Transformation ProjectsEnable and support program and business transformation projects_e21bae7a-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan 1.4Relationships & GovernanceDevelop strategic relationships and complementary governance mechanisms with our partners to support program operations and business transformation_e21bb0d2-18cd-11e2-a9f6-7e4c1571ac73Plan 1.4.1IT Project ImplementationContinue to implement IT projects inherited from our partners and work closely with them to identify consolidation opportunities_e21bb320-18cd-11e2-a9f6-7e4c1571ac73Plan 1.4.2IT SecurityEnhance IT security_e21bb546-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan 1.5Standards, Architecture, Service & ProtectionIn collaboration with our cyber security partners, identify standards, develop architecture, enhance service delivery, and identify IT infrastructure protection opportunities consistent with the implementation plans of the government’s new cyber security strategies_e21bb776-18cd-11e2-a9f6-7e4c1571ac73Plan 1.5.1Disaster RecoveryWork with our partners to validate disaster recovery capability for mission-critical systems_e21bba0a-18cd-11e2-a9f6-7e4c1571ac73Plan 1.5.2Disaster Recovery & Business ContinuityWork with Treasury Board Secretariat (TBS) and our partners to develop an enterprise view of disaster recovery and business continuity_e21bbc4e-18cd-11e2-a9f6-7e4c1571ac73Plan 1.5.3Treasury Board Secretariat (TBS) Inter-Departmental BarriersIdentify opportunities to remove barriers between departments to improve the effectiveness of IT security_e21bbea6-18cd-11e2-a9f6-7e4c1571ac73Plan 1.5.4IT Infrastructure RenewalLaunch the renewal of the Government of Canada’s IT infrastructure._e21bc11c-18cd-11e2-a9f6-7e4c1571ac73SSC Priority #2EmailIdentify an email solution_e21bc36a-18cd-11e2-a9f6-7e4c1571ac73SSC Priority #2.1Data Centres & NetworksDevelop initial plans to consolidate data centres and networks in a whole-of-government approach_e21bc5cc-18cd-11e2-a9f6-7e4c1571ac73SSC Priority #2.2Assessment & RequirementsAssess the current inventory of email systems and confirm requirements with our partner organizations_e21bc86a-18cd-11e2-a9f6-7e4c1571ac73Email Plan #1Enterprise-wide SolutionIdentify an enterprise-wide email solution in preparation for transition and implementation planning phases beginning in the next fiscal year_e21bcac2-18cd-11e2-a9f6-7e4c1571ac73Email Plan #2AssessmentComplete the assessment of data centres, data centre infrastructure, and business uses of the infrastructure _e21bcd24-18cd-11e2-a9f6-7e4c1571ac73Data Centres Plan #1StrategyDevelop a strategy for data centre consolidation_e21bcfc2-18cd-11e2-a9f6-7e4c1571ac73Data Centres Plan #2AssessmentComplete the assessment of existing IT networks and telecommunications_e21bd256-18cd-11e2-a9f6-7e4c1571ac73Networks Plan #1StrategyDevelop a strategy for telecommunications transformation and IT network consolidation_e21bd4cc-18cd-11e2-a9f6-7e4c1571ac73Networks Plan #2Governance & PartnershipsEstablish governance mechanisms and implement partnerships to clarify accountability, and adopt enterprise approaches for the management of IT infrastructure services._e21bd81e-18cd-11e2-a9f6-7e4c1571ac73SSC Priority #3Advisory CommitteesEstablish external advisory committees to advise SSC on IT infrastructure operations and renewal_e21bdaa8-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #3.1Partnership FrameworkImplement a partnership framework that clarifies the roles and responsibilities assumed by SSC and its partners_e21bdd3c-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #3.2EngagementEngage departments on SSC service delivery and performance_e21be002-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #3.3OutreachEstablish effective outreach to IT communities of interest across the Government of Canada and the external stakeholder community_e21be296-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #3.4IT Communities of Interest across the Government of CanadaPerformance ReportingBe transparent with our partners by reporting performance regularly_e21be52a-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #3.5Business Management Implement efficient and effective business management processes and services in support of the SSC mandate._e21be836-18cd-11e2-a9f6-7e4c1571ac73SSC Priority #4Resource ManagementDeploy business systems for resource management_e21beae8-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.1Human Resources StrategyDevelop a human resources strategy for effective workforce management_e21bed9a-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.2Investment PlanDevelop a departmental investment plan_e21bf088-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.3Performance MeasurementDevelop a corporate performance measurement framework_e21bf344-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.4Program AlignmentRefine the Program Alignment Architecture_e21bf614-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.5AccommodationsIdentify opportunities to consolidate accommodations for employees and initiate the development of a long-term accommodation plan_e21bf90c-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.6Virtual Teams & Regional StaffCreate platforms to support virtual teams and leverage contributions from regional staff_e21bfbd2-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.7Internal ServicesEstablish efficient internal services modelled after leading practices in the public and private sectors_e21bfef2-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.8Procurement & ContractsIdentify procurement and contract consolidation opportunities_e21c0212-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.9Communications StrategyDevelop a communications strategy to engage stakeholders_e21c04ec-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.10Audit CommitteeEstablish a Departmental Audit Committee to provide effective oversight _e21c07c6-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.11Audit CommitteePoliciesImplement corporate policies to support sound management_e21c0af0-18cd-11e2-a9f6-7e4c1571ac73SSCP Plan #4.12 2012-01-012014-12-302012-10-17http://ssc-spc.gc.ca/pages/ibp-pai-2012-2013-eng.htmlOwenAmburOwen.Ambur@verizon.net