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<?xml-stylesheet type="text/xsl" href="../part2stratml.xsl"?><StrategicPlan><id/><Name>TRANSFORMING KCTCS</Name><Description>Recent statewide marketing research conducted by KCTCS reveals that students of all ages are seeking educational opportunities that are more convenient and flexible, easier to access, and that lead morequickly to higher paying jobs. Through the statewide uses of new and emerging technology, theapplication of uniform standards and benchmarks, and by incorporating best practices and national models into our instructional programs and student services, KCTCS can greatly enhance studentretention and success as well as the satisfaction of our students and business clients.The KCTCS Transformation planning process identified the most critical programs and services thatcould be delivered in a more unified manner by all 16 colleges and that employed innovative, cost-effective approaches, such as outsourcing, standardization, automation, and realignment. Many of theresulting strategies contained in this plan also incorporate more computer-supported, accelerated, andinteractive formats that are consistent, equitable, and seamless for all of our students and that expandour web-based, self-service functions with on-demand, quality wrap-around services 24/7/365.Because the prospects of additional state funding between now and 2016 are limited, KCTCS Transformation focuses on creative ways to reallocate existing resources and to pursue alternativefunding sources.</Description><OtherInformation/><StrategicPlanCore><Organization><Name>Kentucky Community &amp; Technical College System</Name><Acronym>KCTCS</Acronym><Identifier>_d7822b40-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><Description/><Stakeholder><Name>KCTCS Leaders</Name><Description>Revised KCTCS Leadership Structure -- KCTCS Transformation is a system-wide initiative that involves all 16 colleges and the System Office in Versailles. Since the year 2000, the KCTCS President’s Leadership Team (PLT), which is comprised of the16 college presidents and the KCTCS Cabinet led by President McCall, has used an inclusive planningmodel known as RSVP (Responsive Solutions through Vigorous Planning) to successfully address every major academic, financial, and service-related function within KCTCS. To effectively oversee the implementation of the nine transformation strategies across KCTCS, a new cross-functional topic team structure is being added to the RSVP model. Two KCTCS college presidents will serve as co-facilitatorsfor each of the teams, which are comprised of college and KCTCS System office experts in their respectivetransformation topic. KCTCS cabinet members will provide overall leadership, service, and support to the topic teams to ensure their success.</Description></Stakeholder><Stakeholder><Name>KCTCS Change &amp; Project Management Office</Name><Description>A new KCTCS Change and Project Management Office (CPMO) is being created to provide essential tools, templates, and methods for planning and managing the implementation of the nine transformationstrategies outlined in this plan. The CPMO will help ensure that technical aspects of the projects -- management of risks, schedules, budgets, and scope, for instance -- are executed in a uniform fashion consistent with the standards of the Project Management Institute (PMI), which recommends a disciplined, coordinated approach to achieve desired outcomes on time and on budget.Beyond simply implementing strategies, KCTCS Transformation represents significant changes in the types and quality of service to our students, in the nature and purpose of many employees’ daily tasks, and in the tone and timbre of the KCTCS workplace culture itself. Research shows that managing thesecritical people-oriented aspects of change is just as important as managing the technical aspects of a project. Therefore, KCTCS is also integrating formal Organizational Change Management (OCM) alongside our project management methodology to effectively manage this "people side" of change based on research conducted by Prosci Research. Additionally, KCTCS will use an array of other tools such as Appreciative Inquiry, Mental Models, and formal business process analysis to drive quality, effective planning, strategic alignment, and whole-system engagement throughout and beyond Transformation.</Description></Stakeholder></Organization><Vision><Description/><Identifier>_d7822ec4-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier></Vision><Mission><Description/><Identifier>_d7823068-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier></Mission><Value><Name/><Description/></Value><Goal><Name>CURRICULUM REVIEW</Name><Description/><Identifier>_d7823180-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>DESIRED TRANSFORMATION OUTCOMES: * Leads to high wage, high demand careers.* Increases the number of students in high growth, high wage programs.* Increases partnerships with business and industry.* Better aligns our program offerings with economic needs.* Focuses on new and emerging careers based on market demand and Kentucky’s Workforce &amp; Economic Development plans.It is essential that KCTCS programs remain current with industry workforce needs and that we increasethe number of KCTCS graduates who are employed in high wage, high demand careers. This will enableKCTCS to provide students with more seamless career pathways toward attaining higher level credentials,clearly defined entry and exit points, and innovative learning content in multiple formats that are engaging and easy to access. It is equally critical to the success of KCTCS students that the curriculum for their program meets the industry standards and requirements of national associations and that of valid national accrediting bodies, whenever possible.This strategy calls for KCTCS to create an efficient and standardized system-wide approach to curriculum development and review in order to evaluate current programs, eliminate those that are no longer viable,and reallocate funds to current and new high wage, high demand, high skilled programs in sectors that havebeen identified by the Kentucky Workforce Investment Board. KCTCS will also maximize efficiency by applying technology and innovative practices to shorten the time from program conception to approval.</OtherInformation><Objective><Name>Technical Program</Name><Description>Create a technical program development and review process supported by research, development, and analysis.</Description><Identifier>_d78232de-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>TRANSFORMATION STRATEGY 1.A</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Curriculum &amp; Program</Name><Description>Create standardized, rapid-response curriculum and program approval development process.</Description><Identifier>_d78233ce-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>TRANSFORMATION STRATEGY 1.B</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective></Goal><Goal><Name>DEVELOPMENTAL EDUCATION</Name><Description>Develop and implement an alternative model for the delivery of developmental/transitions education in reading, writing, and math, which is modularized, self-paced, competency-driven, and computer-assisted/lab-based.</Description><Identifier>_d78234c8-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>2</SequenceIndicator><Stakeholder><Name>Kentucky Legislature</Name><Description/></Stakeholder><Stakeholder><Name>Lumina Foundation</Name><Description>KCTCS is currently engaged in the Lumina Foundation's Achieving the Dream initiative that is seeking to identify evidence-based innovations such as:* Accelerated developmental education that cuts the time students spend in developmental education and typically features self-paced, computer-based instruction.* Supplemental instruction/paired courses for students who test close to the placement test cut score to matriculate in college-level courses that are supplemented with tutoring sessions and labs.* Integrated/contextualized developmental education that links content more tightly to students’ personal, educational, and workforce-related goals.* Programs that support struggling students in their first and second years of college.</Description></Stakeholder><OtherInformation>In 1997, the Kentucky legislature mandated that KCTCS “shall be responsive to the needs of studentsand employers in all regions of the Commonwealth with accessible education and training to support thelifelong learning needs of Kentucky citizens in order to increase the basic academic and literacy skills of adults through adult basic education and remedial education services.” KCTCS is the only publicpostsecondary education institution with such a mandate; and since the majority of underpreparedstudents in Kentucky attend KCTCS, developmental education is at the core of improving the success of our students. Nationally, over 60 percent of students entering community colleges are not college ready according to a 2009 Report from the Community College Research Center. The Education Commission of the States, in a 2011 Getting Past Go State Profile on remedial education reported even higher remediation rates of 77.7 percent for KCTCS. Effectively and efficiently moving these students through developmental education increases their chances of being more successful in college and increases their retention and graduation rates.</OtherInformation><Objective><Name>Reading, Writing &amp; Math</Name><Description>Increase the completion and success rates of developmental students in reading, writing, and math.</Description><Identifier>_d78235f4-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>2.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>College Readiness</Name><Description>Support Senate Bill 1 (SB1) mandates and KCTCS goals to transition more college ready high school graduates into KCTCS colleges with fewer developmental education needs and to improve student success and completion rates.</Description><Identifier>_d782370c-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>2.2</SequenceIndicator><Stakeholder><Name>High School Graduates in Kentucky</Name><Description/></Stakeholder><Stakeholder><Name>Kentucky Department of Education</Name><Description/></Stakeholder><OtherInformation>In 2009 SB1 was enacted to provide the impetus to increase college readiness for secondary students and increase the graduation rate for all students requiring remediation by 3 percent annually beginning in 2009.SB1 further requires that students entering collegewith scores below college readiness standards be placed in appropriate developmental courses during the firsttwo semesters and continue in those courses untilreadiness is demonstrated. Subsequently, the UnifiedCollege and Career Readiness Plan adopted by boththe Kentucky Department of Education (KDE) andCPE sets forth timelines, responsibilities, and goalsto achieve increased success for this vital population.</OtherInformation></Objective><Objective><Name>Performance Goals</Name><Description>Establishing aggressive performance goals leading to success for postsecondary students.</Description><Identifier>_d782381a-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>2.2.1</SequenceIndicator><Stakeholder><Name>KCTCS Students</Name><Description/></Stakeholder><OtherInformation>By establishing aggressive performance goals, the stage is set for Kentucky, and KCTCS specifically, to have a major impact on providing real access leading to success for postsecondary students.</OtherInformation></Objective><Objective><Name>Competency Mastery</Name><Description>Enroll developmental education students in only the course competencies where mastery has not been demonstrated through diagnostic assessment.</Description><Identifier>_d782395a-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>2.3</SequenceIndicator><Stakeholder><Name>Developmental Education Students in Kentucky</Name><Description>Too many high school graduates and GED recipients are underprepared for college and there isan even greater number of adult students entering KCTCS at all levels of preparation, most lacking basic skills. Responding to the secondary pipeline of underprepared students is only part of thesolution. A serious, system-wide commitment is necessary to meet the needs of all students who are unprepared for college work.</Description></Stakeholder><OtherInformation/></Objective><Objective><Name>Student Needs</Name><Description>Apply a more holistic approach is required to meet the needs of entering students, regardless of their level of preparation.</Description><Identifier>_d7823a7c-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>2.3.1</SequenceIndicator><Stakeholder><Name>National Center for Academic Transformation</Name><Description>One such approach is by integrating and aligning student support services with the following goals of National Center for Academic Transformation (NCAT) which are to:* Improve historically low student learning outcomes.* Reduce the personnel costs associated with delivering instruction.* Provide an opportunity for students to accelerate the pace at which they can complete developmental education coursework.</Description></Stakeholder><OtherInformation>To reach these goals by 2015, a conceptual shift and a more holistic approach is required to meet the needs of entering students, regardless of their level of preparation...KCTCS must effectively provide developmental education to improve the overall educational attainment of Kentucky’s citizens, to decrease the student’s cost and time to graduation, to decrease student debt, and to expedite the student’s entry into the workforce.</OtherInformation></Objective></Goal><Goal><Name>DUAL CREDIT</Name><Description>Develop a consistent, statewide program of dual credit, using the National Association of Concurrent Enrollment Programs (NACEP) standards as a framework.</Description><Identifier>_d7823b94-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3</SequenceIndicator><Stakeholder><Name>Kentucky Department of Education</Name><Description>KCTCS, the Kentucky Department of Education, and the Office of Career and Technical Education have entered into an historic statewide Memorandum of Understanding (MOU) to provide a seamless pathway to a postsecondary credential for high school juniors and seniors -- whether they are enrolled in a university transfer track or a career and technical education track. </Description></Stakeholder><Stakeholder><Name>Office of Career and Technical Education</Name><Description/></Stakeholder><Stakeholder><Name>National Alliance of Concurrent Enrollment Programs</Name><Description>The MOU, which will go into effect in the fall 2012, was developed using national standards outlined by the National Alliance of Concurrent Enrollment Programs (NACEP).The purpose of NACEP is to: "Foster student success and achievement by supporting standards of excellence that promote program and professional development, accreditation, research and advocacy."NACEP standards promote the implementation of policies and practices to ensure that:* Concurrent enrollment courses offered in the high school are the same as the courses offered on-campus at the sponsoring collegeor university.* Students enrolled in concurrent enrollment courses are held to the same standards of achievement as students in on-campus courses.* Instructors teaching college or university courses through the concurrent enrollment program meet the academic requirements for faculty and instructors teaching in the sponsoring postsecondary institution.</Description></Stakeholder><Stakeholder><Name>High School Students in Kentucky</Name><Description>Under the new statewide dual credit MOU, high school students will receive college credit along with credit for the high school course. Students can enroll in up to 12 semester credit hours of college credit per year. Thus, a high school graduate who participates in the KCTCS dual credit program can earn almost one-half of an associate degree at less than one-half of the cost.</Description></Stakeholder><OtherInformation>As the state’s largest provider of dual credit programs, KCTCS continually seeks to enhance the experience and success of dual credit/dual enrollment students, both through internal efforts and through collaborative activities with our partner organizations. In fall 2010, KCTCS colleges enrolled approximately 17,000 dual credit/dual enrollment students. This number is expected to grow dramatically as Kentucky and the nation continue to emphasize college completion. And with the enactment of Senate Bill 1 greater emphasis will be placed on bridge programs for the junior/senior year of high school to the first year of college, established goals for secondary to postsecondary transition programs across Kentucky, and enhanced information on best practices.</OtherInformation><Objective><Name>Matriculation</Name><Description>Increase matriculation of dual credit students, especially in programs related to transfer and to high growth, high wage jobs.</Description><Identifier>_d7823cb6-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.1</SequenceIndicator><Stakeholder><Name>Dual Credit Students</Name><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Outcome Documentation</Name><Description>Document programs and outcomes of colleges and relevant secondary partners in implementing national, state-of-the-art dual credit programs.</Description><Identifier>_d7823dc4-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>NACEP Conference</Name><Description>Host the national conference for NACEP in Kentucky as a hallmark of KCTCS' success and preeminence as a postsecondary leader in the area of dual credit/concurrent enrollment and secondary-to-postsecondary transitions.</Description><Identifier>_d7823ec8-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Dual Credit Coursework</Name><Description>Provides dual credit coursework to prepare students for postsecondary education and workforce success.</Description><Identifier>_d7823fe0-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>KCTCS provides dual credit coursework as part of a broad base of educational opportunities to prepare students for postsecondary education and workforce success.  Dual credit programs have the potential to result in substantial benefits for secondary students, secondary schools, postsecondary institutions, and Kentucky in general. Research indicates that dual credit programs can:</OtherInformation></Objective><Objective><Name>Completion Rates</Name><Description>Lead to better completion rates for both secondary and college students.</Description><Identifier>_d78240e4-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.4.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Remediation</Name><Description>Reduce the need for remediation.</Description><Identifier>_d78241f2-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.4.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Completion Time</Name><Description>Shorten the time to the completion of the postsecondary credential.</Description><Identifier>_d7824314-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.4.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Costs</Name><Description>Reduce the cost associated with participation in postsecondary education.</Description><Identifier>_d7824418-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.4.4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Lifelong Learning</Name><Description>Reinforce the concept of lifelong learning.</Description><Identifier>_d782451c-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>3.4.5</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective></Goal><Goal><Name>FINANCIAL AID</Name><Description>Establish unified financial aid standards at all KCTCS colleges based on industry-wide best practices.</Description><Identifier>_d7824710-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>4</SequenceIndicator><Stakeholder><Name>KCTCS Students</Name><Description>KCTCS Financial Aid 2010-11 -- Distribution of financial aid to approximately 75,000 KCTCS students by funding source: TOTAL $459,469,324.00</Description></Stakeholder><Stakeholder><Name>U. S. Department Of Education</Name><Description>FUNDING SOURCE AMOUNT AWARDED(Federal) $421,304,958.00</Description></Stakeholder><Stakeholder><Name>Kentucky Higher Education Assistance Authority</Name><Description>FUNDING SOURCE AMOUNT AWARDED(State) $38,164,366.00</Description></Stakeholder><OtherInformation>Approximately 85 percent of KCTCS students receive federal financial aid. By automating and outsourcing processes such as verification, financial literacy training, packaging and award notification, and managing incoming and outgoing phone calls to students, college financial aid staff can focus more attention on student-centered activities, minimize errors, and enhance the overall efficiency of delivering financial aid programs. The use of multimedia and social networks (such as text messaging, YouTube, Facebook, and Twitter) will be expanded to communicate changes and updates to students in order to expedite and increase the effectiveness and efficiency of awarding financial aid.</OtherInformation><Objective><Name>Awards &amp; Disbursements</Name><Description>Provide a consistent, equitable, and seamless means of implementing the process of awarding and disbursing aid.</Description><Identifier>_d7824828-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>4.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Access, Awareness &amp; Navigation</Name><Description>Enhance student access, awareness, and navigation of financial aid resources.</Description><Identifier>_d7824936-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>4.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Approaches</Name><Description>Provide multiple approaches to help students make better decisions regarding financing their education and managing their personal finances.</Description><Identifier>_d7824a6c-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>4.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Aid Integration</Name><Description>Integrate financial aid and scholarships/grants.</Description><Identifier>_d7824b84-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>4.4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective></Goal><Goal><Name>JOB PLACEMENT &amp; CAREER DEVELOPMENT</Name><Description>Provide comprehensive career development and job placement services to engage students in their educational pursuit from pre-enrollment to post-graduation.</Description><Identifier>_d7824c9c-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation>It is our goal to provide comprehensive and on-going career counseling to assist students, faculty, staff, and alumni in designing their career goals, employment opportunities, and external work experiences.  In addition to services to traditional students, KCTCS needs to assist more students returning with some college but no degree and adults looking to transition into a new career path, especially in high wage, high demand jobs that support Kentucky’s economy.</OtherInformation><Objective><Name>Web-Based Tools</Name><Description>Enhance services via web-based career exploration tools for college studentsand adults.</Description><Identifier>_d7824dc8-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.1</SequenceIndicator><Stakeholder><Name>College Students in Kentucky</Name><Description/></Stakeholder><Stakeholder><Name>Adults in Kentucky</Name><Description/></Stakeholder><OtherInformation>According to the Career Services and Guidelines set forth by the Council for the Advancement of Standards in Higher Education (CAS), our career development services should include:* Self-assessment and career planning.* Occupational and job market information.* Options for further study (e.g., community college program articulation and transfer information).* Job search information.* Experiential learning, internships, and job listings.* Employer information.CAS further recommends that career development and job placement services should be available to students throughout their academic experience. Recognizing that students' career decision-making is inextricably linked to additional psycho-social, personal, developmental, and cultural issues and beliefs, KCTCS needs to provide assistance for students to assess their skills, values, and interests by reflecting on past experiences. Students should be provided opportunities to explore their career interests through field visits, student employment, cooperative education, internships, shadowing experiences, research or creative projects, and informational interviews with working professionals. And we need to develop various formats for service delivery, such as scheduled appointments, drop-in periods, group programs,career planning courses, outreach programs, and information technology.In addition to CAS Standard and Guidelines, KCTCS will also consider the Community Career Development Center model developed by the National Career Development Association that includes providing services to recent high school leavers, displaced adult workers in need of new occupations, dual-couple teams seeking employment, persons whose career development has suffered because of bias and/or stereotyping, and adults seeking to advance their careers through changing occupations.</OtherInformation></Objective><Objective><Name>Self-Assessment &amp; Career Planning</Name><Description>Facilitate self-assessment and career planning.</Description><Identifier>_d7824eea-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.1.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Occupations &amp; Jobs</Name><Description>Provide occupational and job market information.</Description><Identifier>_d782500c-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.1.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Further Study</Name><Description>Identify options for further study (e.g., community college program articulation and transfer information).</Description><Identifier>_d7825192-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.1.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Job Search</Name><Description>Provide job search information.</Description><Identifier>_d7825de0-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.1.4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Experiential Learning, Internships &amp; Job Listings</Name><Description>Offer Experiential learning, internships, and job listings.</Description><Identifier>_d7825e44-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.1.4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Employer Information</Name><Description>Provide employer information.</Description><Identifier>_d7825e45-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.1.5</SequenceIndicator><Stakeholder><Name>Employers</Name><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Student Opportunities</Name><Description>Increase opportunities for students to access cooperative education, internships, practicum experiences, experiential education, and credit for prior learning.</Description><Identifier>_d7825e46-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Sponsorship &amp; Partnerships </Name><Description>Enhance sponsorship and coordination with external partners to promote job fairs and college career events.</Description><Identifier>_d7825e47-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Career / Competency Alignment</Name><Description>Align of career transitions and workplace competencies.</Description><Identifier>_d7825e48-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>5.4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective></Goal><Goal><Name>STUDENT SERVICES</Name><Description>Develop a comprehensive outsourced student services delivery model that provides a seamless, scalable, virtual 24/7/365 student services call center help desk for all KCTCS students.</Description><Identifier>_d7825e49-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6</SequenceIndicator><Stakeholder><Name>KCTCS students</Name><Description/></Stakeholder><OtherInformation>In recent years, KCTCS has experienced significant enrollment growth and an increase in walk-in and call volume traffic in student service areas system-wide that has impacted the overall efficiency and effectiveness of service delivery. Recent budget declines have also challenged KCTCS to accommodate theseincreases without additional staff.  KCTCS needs to supplement existing services by providing students with a more efficient and comprehensive array of self-service functions to include: admissions, academic advising, financial aid, registration, recruitment, student financials, tutorial services, retention, and technology support/identity management. By providing students with on-demand, quality wrap-around services 24/7/365, on-campus student services staff can provide higher quality attention to students that increases their satisfaction and that contributes to better student retention and completion rates. Improving student success and retention will save money by decreasing facilities costs, targeting support services more accurately, and enhancing revenue through retention of students.</OtherInformation><Objective><Name>Support Services</Name><Description>Target support services more accurately.</Description><Identifier>_d7825f48-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Information</Name><Description>Provide accurate and current information about the college, its programs, and services to students.</Description><Identifier>_d78260ec-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.1.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Transition</Name><Description>Assist students in making a smooth transition to college life by providing quality admissions, enrollment, and financial aid programs.</Description><Identifier>_d7826268-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.1.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Counseling &amp; Testing</Name><Description>Provide students with comprehensive counseling and testing programs.</Description><Identifier>_d78263d0-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.1.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Educational, Career &amp; Personal Development</Name><Description>Assist and support students in educational, career, and personal development while they are affiliated with the college.</Description><Identifier>_d7826574-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.1.4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Special Needs</Name><Description>Provide adequate services for special needs students.</Description><Identifier>_d78266e6-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.1.5</SequenceIndicator><Stakeholder><Name>Special Needs Students</Name><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Student Activities</Name><Description>Provide student activities and a close working relationship with the college administration through the Student Government Association.</Description><Identifier>_d7826858-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.1.6</SequenceIndicator><Stakeholder><Name>KCTCS Student Government Association</Name><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Self-Service</Name><Description>Provide students with self-service functions to include: admissions, academic advising, financial aid, registration, recruitment, student financials, tutorial services, retention, and technology support/identity management.</Description><Identifier>_d78269de-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Workload &amp; Satisfaction</Name><Description>Ease the workload on the colleges and increase student satisfaction and access by providing students with on-demand, quality wrap-around services 24/7/365.</Description><Identifier>_d7826b46-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Service Data</Name><Description>Measure student service data accurately and consistently.</Description><Identifier>_d7826cb8-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.4</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Enrollment, Retention &amp; Completion</Name><Description>Attain higher enrollment, student retention, and completion rates.</Description><Identifier>_d7826f42-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.5</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Best Practices</Name><Description>Build upon nationally known best practices to develop a comprehensive student services model.</Description><Identifier>_d78270dc-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>6.6</SequenceIndicator><Stakeholder><Name>Council for Advancement of Standards in Higher Education (CAS)</Name><Description>Promotes the improvement of programs and services to enhance the quality of student learning and development.</Description></Stakeholder><Stakeholder><Name>Gartner Group</Name><Description>Provides technology research to make informed decisions.</Description></Stakeholder><Stakeholder><Name>National Association of Student Personnel Administrators (NASPA)</Name><Description>A leading voice for student affairs administration, policy, and practice.</Description></Stakeholder><OtherInformation>KCTCS also desires to build upon nationally known best practices to develop a comprehensive student services model that provides high quality effective and efficient wrap-around student services. Several organizations recommend establishing and adopting unified and timely professional standards to guidestudent learning and development support programs and services ...</OtherInformation></Objective></Goal><Goal><Name>TRANSFER</Name><Description>Work closely with CPE and the state's public and private 4-year institutions to increase the number of KCTCS transfer students pursuing baccalaureate degrees.</Description><Identifier>_d7827244-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>7</SequenceIndicator><Stakeholder><Name>CPE</Name><Description>With the passage of House Bill 160 in 2010 Kentucky took a bold step in the right direction by requiring CPE, in collaboration with public postsecondary institutions, to provide leadership in the transfer ofacademic credits between KCTCS and the public universities to provide seamless transitions among institutions. A Transfer Action Plan has also been developed which outlines an aggressive six-phase process to align public college and university curricula for the purpose of transfer. This plan includes specific implementation goals that both detail the work to accomplish the legislation and expand opportunities for KCTCS students.</Description></Stakeholder><Stakeholder><Name>Colleges in Kentucky</Name><Description/></Stakeholder><Stakeholder><Name>Universities in Kentucky</Name><Description/></Stakeholder><Stakeholder><Name>Community College Students</Name><Description>To better understand and address transfer-related issues, CPE and KCTCS collaborated in a statewide study in 2004 and again in 2010 of community college students' perceptions regarding transfer. The results of approximately 5,000 KCTCS student surveys identified four primary perceptions of barriersto student transfer:* The financial barriers that limit students’ access to postsecondary education and transfer.* The benefit of postsecondary education is overshadowed by the desire for immediate employment and a bachelor degree is not required for the job.* The delivery of academic programs and services at the university level is a barrier to transfer and degree attainment.* The students’ academic planning, preparation, and knowledge about transfer that can limit their success within the transfer process.</Description></Stakeholder><Stakeholder><Name>John N. Gardner Institute of Excellence in Undergraduate Education</Name><Description>While there are no national standards per se regarding transfer programming and planning, there is national-level research and recommendations of national-level agencies and associations, which offer a number of valuable resources and strategies to help KCTCS transform transfer. One such organization is the nationally-recognized John N. Gardner Institute of Excellence in Undergraduate Education in North Carolina, which has established the Foundations of Excellence (FoE), a nationally recognized self-study and action-planning process that will enable KCTCS to examine our strengths and weaknesses in assisting transfer students and make plans for improvement against a set of data-driven national standards and best practices.The Foundations of Excellence® Transfer Focus process provides a framework for KCTCS to:* Improve student experiences through a comprehensive, externally guided self-study.* Develop intentional policies and practices related to student transfer based on a clear philosophy/rationale.* Create organizational structures that provide oversight and coordination of student transfer.* Define and support the transfer process beginning with student recruitment and entry, including the following areas: advising, partnerships, transfer center and services, student services and advocacy, curriculum, transfer services, and technology and web services.* Assure the seamless development of transfer students’ knowledge, skills, attitudes, and behaviors consistent with the desired outcomes of higher education and the institution’s philosophy and mission.* Make transfer students a high priority for faculty and staff.</Description></Stakeholder><OtherInformation>KCTCS is charged with the unique mission of providing a 2-year academic curriculum with credits transferable to 4-year colleges and universities and creating partnerships with other public postsecondary institutions. Over the past decade, KCTCS has aggressively addressed our transfer mission and worked closely with CPE and the state’s public and private 4-year institutions to increase the number of KCTCS transfer students pursuing baccalaureate degrees...KCTCS is committed to providing entering students with a clear pathway for transfer to any Kentucky institution of higher education and reinforce the educational and financial benefits of remaining at a KCTCS college through the attainment of an associate degree before transferring to a university because research shows that KCTCS transfer students perform at a level equal to or better than the native university students.</OtherInformation><Objective><Name>Structures &amp; Processes</Name><Description>Develop a holistic/integrated approach to transfer by developing coherent structures and integrated processes in the design and delivery of instructional and student services utilizing the Foundations of Excellence® Transfer Focus.</Description><Identifier>_d78273de-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>TRANSFORMATION STRATEGY 7.A</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Enrollment &amp; Retention</Name><Description>Increase enrollment and retention.</Description><Identifier>_d782756e-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>7.1.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Awareness</Name><Description>Increase campus-wide awareness of the importance of transfer.</Description><Identifier>_d7827708-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>7.1.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Collaboration</Name><Description>Improve academic affairs/faculty/student affairs collaboration.</Description><Identifier>_d78278d4-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>7.1.3</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Partnerships &amp; Agreements</Name><Description>Utilize a comprehensive approach to developing partnerships and agreements with 4-year institutions by creating pathways for students completing associate degrees to transfer to baccalaureate degree programs.</Description><Identifier>_d7827a78-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>TRANSFORMATION STRATEGY 7.B</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Strategic Planning &amp; Multi-Institution Projects</Name><Description>Link to strategic planning, general education revision, integration with other multi-institution projects.</Description><Identifier>_d7827c12-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>7.2.1</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Accreditation</Name><Description>Connect with institutional reaffirmation of accreditation.</Description><Identifier>_d7827e4c-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>7.2.2</SequenceIndicator><Stakeholder><Name/><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Educational &amp; Financial Benefits</Name><Description>KCTCS students will realize the educational and financial benefit of attaining an associate degree at a KCTCS college before transferring to a university.</Description><Identifier>_d7827fe6-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>7.2.3</SequenceIndicator><Stakeholder><Name>KCTCS Students</Name><Description/></Stakeholder><OtherInformation/></Objective><Objective><Name>Transfer &amp; Performance</Name><Description>KCTCS graduates will successfully transfer to other institutions of higher education and perform at a level equal to or better than the native students.</Description><Identifier>_d7828180-9eb5-11e4-a3d6-4b12c84e4dfa</Identifier><SequenceIndicator>7.2.4</SequenceIndicator><Stakeholder><Name>KCTCS Graduates</Name><Description/></Stakeholder><OtherInformation/></Objective></Goal></StrategicPlanCore><AdministrativeInformation><StartDate/><EndDate/><PublicationDate>2015-01-17</PublicationDate><Source>http://en.calameo.com/read/00128100165b75aa78ee1</Source><Submitter><FirstName>Owen</FirstName><LastName>Ambur</LastName><PhoneNumber/><EmailAddress>Owen.Ambur@verizon.net</EmailAddress></Submitter></AdministrativeInformation></StrategicPlan>
