About VITAVITA provides outstanding service and technology solutions to support customers and address their business needs.The Virginia Information Technologies Agency appreciates the opportunity to serve the Commonwealth’s more than 60 executive branch state agencies and 55,000 state employees, equipping and empowering agency colleagues to serve Virginia’s 8.6 million residents and many more visitors.Our Tagline: Connecting - Protecting - Innovating Virginia Information Technologies AgencyVITA_a9ed398e-6fde-11ec-98ad-e13b2d83ea00The Virginia Information Technologies Agency (VITA) is the Commonwealth's consolidated information technology organization. VITA's responsibilities fall into four primary categories:* Governance and protection of the Commonwealth's information security programs in support of the responsibilities of the Chief Information Officer of the Commonwealth;* Operation of the IT infrastructure for the executive branch agencies declared by the legislature to be in-scope to VITA;* Governance of IT investments in support of the duties and responsibilities of the Information Technology Advisory Council and the Chief Information Officer of the Commonwealth;* Procurement of technology for VITA and on behalf of other state agencies and institutions of higher education.To be Virginia's most customer-focused technology partner, empowering the Commonwealth to achieve more through innovative, efficient and secure technology._a9ed3b14-6fde-11ec-98ad-e13b2d83ea00To deliver sustainable and effective results to our customers through innovative, efficient and secure services._a9ed3c18-6fde-11ec-98ad-e13b2d83ea00AccountabilityWe take ownership for delivering on defined outcomes, being transparent and responsible for the decisions we make.CollaborationInclusive Collaboration ~ We engage diverse individuals and teams from VITA, customers and suppliers to develop solutions together and foster mutually beneficial partnerships.GrowthGrowth Mindset ~ We embrace challenges and opportunities for growth, striving to discover innovative solutions and never accepting the status quo.EffectivenessWe work decisively to deliver solutions by taking a data-driven approach that creates value for the Commonwealth.PersistenceWe are dedicated to accomplishing our mission by delivering timely and innovative solutions for our customers despite challenges.Experiences & OutcomesPartner with customers to develop positive customer experiences and achieve business outcomes through technology_a9ed3d08-6fde-11ec-98ad-e13b2d83ea001FeedbackProvide inclusive feedback opportunities to actively incorporate the customer's voice_a9ed3dc6-6fde-11ec-98ad-e13b2d83ea001.1ServiceServe customers as a strategic partner that helps them achieve their agency mission_a9ed3e7a-6fde-11ec-98ad-e13b2d83ea001.2BrandBuild and protect a brand associated with excellent customer service and transparency_a9ed3f38-6fde-11ec-98ad-e13b2d83ea001.3Customer SuccessEnhance a customer success model to optimize business outcomes for customers_a9ed3fec-6fde-11ec-98ad-e13b2d83ea001.4TechnologyPromote modern technology services_a9ed40dc-6fde-11ec-98ad-e13b2d83ea001.5Innovation & EmpowermentInvest in and empower our people to foster a customer-oriented and innovative workforce_a9ed41ae-6fde-11ec-98ad-e13b2d83ea002CultureFoster a culture of inclusion, engagement, growth and innovation_a9ed426c-6fde-11ec-98ad-e13b2d83ea002.1Training & DevelopmentEnhance training and development programs to empower our workforce and develop the next generation of technology leadership_a9ed432a-6fde-11ec-98ad-e13b2d83ea002.2WorkInvest in tools and technology to support a hybrid model of work_a9ed43f2-6fde-11ec-98ad-e13b2d83ea002.3Business PracticesEncourage innovative business practices to increase efficiency and improve customer service_a9ed44b0-6fde-11ec-98ad-e13b2d83ea002.4Costs & RisksAddress risk, seize opportunities and mitigate costs through proactive governance_a9ed467c-6fde-11ec-98ad-e13b2d83ea003Security & AvailabilityAnticipate ever-evolving threats to ensure the Commonwealth's technology systems and data remain secure and available_a9ed4794-6fde-11ec-98ad-e13b2d83ea003.1ROIMaximize the return on the Commonwealth's technology investments through innovation, stewardship and effective management_a9ed4884-6fde-11ec-98ad-e13b2d83ea003.2Value & OptimizationLeverage data and technologies from across the Commonwealth to create shared-opportunities of value and optimize the enterprise_a9ed4974-6fde-11ec-98ad-e13b2d83ea003.3RiskIdentify, quantify and mitigate risk to ensure effective business operations_a9ed4b0e-6fde-11ec-98ad-e13b2d83ea003.42022-01-07https://www.vita.virginia.gov/about/OwenAmburOwen.Ambur@verizon.net