Library of CongressLibrary of CongressLOC_622de210-f4c0-4c87-a535-e504ad8775ecThe Library leads the nation in ensuring access to knowledge and information and in promoting its creative use for the Congress and its constituents._d3e6139e-cb54-4b94-a5bf-5914c7159a23The Library's mission is to make its resources available and useful to the Congress and the American people and to sustain and preserve a universal collection of knowledge and creativity for future generations._cfbee021-c37c-41ee-80e1-ce245fd980fdServiceAnalyze our customers’ needs and make every effort to meet them. Continually strive for process improvement.Quality, Effectiveness, and ExcellencePut the highest quality into every aspect of our business activities.Innovation Look for new and creative methods to improve our services.FairnessTreat staff and customers with fairness, respect, and tolerance. ParticipationEncourage involvement of all stakeholders (e.g., management, staff, customers, and partners) in the processes of planning, implementing, evaluating, and improving programs and activities.CommunicationCommunicate clearly, consistently, and openly in a timely manner.Knowledge CollectionBuild and preserve a comprehensive collection of knowledge and creativity in all formats and languages for use by the Congress and other customers_f8c0b786-3f18-4542-8259-8f35307e41741Planned Outcome: A broad and detailed knowledge resource for servicing research and information requests and an indelible record of human creativity/accomplishment and national treasures. Performance Measures: 1. Number of collection items by subject, format, and language. 2. Number of collection items under baseline inventory control. 3. Number and nature of items preserved. 4. Storage capacity as a percentage of storage requirements. 5. Number of collection items accessible to the Library through partnerships. 6. Number of content partnerships.Universal, Multilingual and Multiformat CollectionSelect and acquire a universal, multilingual and multiformat collection of works of historical and cultural significance._630d6571-3e22-4d05-8de3-873582299ff31Collection SecuritySecure the collections during all phases of the collections life-cycle using bibliographic, inventory, and physical controls in accordance with the Library’s collection security plans. _7209f8c1-3017-4f1a-98af-cf3a655d051e2Life and Utility of CollectionExtend the life and utility of collection items through the application of appropriate preservation treatments and technologies._92694e1c-de4d-4aa2-a3d6-0fb920791d603Storage CapacityProvide secure, environmentally stable storage capacity to support the continued growth of the collections._8fed4bdf-806a-42e5-be00-bd61f66b31d04PartnershipsDevelop and sustain collaborative partnerships with other Libraries, public and nonprofit organizations, and the private sector to extend the collections._449859bf-b647-4063-8ff0-10b8af371cd25Access and Use of CollectionsProvide maximum access and facilitate effective use of the collections by the Congress and other customers_e1c63cb1-a6a9-472c-952c-648fb778aff32CongressUnited States Senate and House of RepresentativesPlanned Outcome: High-quality and timely fulfillment of research and information requests from an increasingly diverse and distributed customer population. Performance Measures: 1. Number of items cataloged.2. Size of the cataloging arrearage. 3. Number of items circulated on interlibrary loan. 4. Number of on-site and remote visits to the online catalog. 5. Number of reference requests.6. Degree of customer satisfaction. 7. Number of items accessed through partnerships. 8. Savings to the Library from accessing some collection items through partnerships. 9. Number of access (bibliographic control and reference) partnerships. 10. Assessments by partner institutions in the national and international information communities. 11. Number of expert personnel from other national and international research libraries who visit or collaborate with personnel at the Library of Congress.Facilitate Collection UseOrganize, describe, evaluate, and interpret the collections to facilitate their understanding and use._ca74a86e-d38f-46d4-9b94-e1cb3560224f1Reference ServicesProvide high-quality and timely reference services to facilitate the fulfillment of research and information requests including enabling researchers to probe the collections in full depth and richness while balancing those reference services with collections security._b0dcc842-6e5f-4205-86a3-5495b266e8552Search and Access MethodsProvide multiple search and access methods to support the needs of a diverse and distributed customer population._f5629af7-b4de-4e65-a7c1-24a3dfbc2c233PartnershipsDevelop and sustain collaborative partnerships with other libraries, public and nonprofit organizations, and the private sector to extend access to the collections and reference services._4397bdda-bc37-4b02-866f-b56e451727ed4Library and Information CommunitiesLead, promote, and support the growth and influence of the national and international library and information communities_964eff29-84b0-4190-b88b-9c6d0128dd493Planned Outcome: Effective standards, policies, guidance, and infrastructure that advance the value and capabilities of libraries and archives world wide. Performance Measures: 1. Number and range of outreach activities (e.g., conferences, meetings, white papers, presentations, follow-up actions completed.) 2. Number of professional education activities (e.g., continuing education opportunities, work-related courses) conducted by National Library staff. 3. Number of information standards and protocols which the National Library has a leadership role in developing and maintaining. 4. Number of libraries with which the National Library shares cataloging or conducts joint acquisitions or preservation projects. 5. Feedback from national and international library and information communities. 6. Feedback from National Library customers, as a measure of public awareness of the value of the Library to the nation.Standards, Protocols, and Best PracticesProvide leadership in defining and disseminating standards, protocols, and best practices._85ad050e-a2ac-4a21-bf47-a5173bade1451Secure Sharing of KnowledgeProvide or secure methods for sharing knowledge resources, preservation responsibilities, and associated costs among members of the library and information community._6a8c2b34-3cd5-4c35-91e9-b28c93983f722Collaboration Processes and MethodsProvide processes and methods for promoting collaboration among, and contributions by, members of the library and information community._c13eee39-92a8-4038-bbe6-0a2189a853003Library AdvocacyAdvance librarianship and the value added by libraries worldwide._d391976f-b7ff-448b-bbdb-573ad166e53b4Digital Strategies and RolesExpand, manage, and communicate Library of Congress digital strategies and roles_43f7c7ee-9409-4676-a4e6-829799f6d3ae4Planned Outcome: Increased digital policy and practice leadership and coordination by the Library of Congress, and increased Congressional and stakeholder understanding and recognition of the Library of Congress’ digital priorities and activities as defined in the "Plan for the National Digital Information Infrastructure and Preservation Program" and the "Library of Congress Digital Strategic Plan." Performance Measures: 1. Number of national and international conferences, standards bodies, and technical developments in digital library work where the Library’s role is clearly articulated. 2. Institution-wide framework to validate and/or revise digital directions, priorities, and investments established. 3. Institution-wide capabilities to monitor and respond to external technical, business, legal, and social trends established and sustained. 4. Feedback from updating the Congress and our internal and external participants about the Library’s progress through briefings, the digital preservation Web site, news and journal articles, white papers, and formal presentations at targeted conferences in the various segments of the digital community.Digital Content Management LeadershipWorking with the many stakeholders in the archival, technical, and content creator/distributor communities a as within the Library of Congress, lead a national and international effort to define selection and collecting priorities for digital content, and lead the effort to identify approaches, standards, best practices, and business models enabling the collection and preservation of digital content._a9d0b4b8-09f6-4177-b210-b06fc6a275a21Participation in External OrganizationsEstablish an institution-wide framework to participate in external organizations, develop corresponding collaborations, keep abreast of key trends and industry developments to influence digital standards, and stimulate progress toward building a national network of digital content partnerships._fa9f2ea3-0d09-488b-b5ed-3d810f91e5242Digital ProgramsEstablish an institution-wide framework to pursue the Library of Congress’ mission-critical digital programs and manage these pursuits in an integrated and strategic manner._f90e23ef-6c49-41d6-9af4-71030a28733a3Communications StrategyDesign and implement a communications strategy that: (1) raises the awareness of issues related to long-term preservation and access to digital content; (2) targets stakeholder communities to encourage involvement in a national preservation network; (3) shares new and evolving approaches to the life-cycle management of digital content; (4) provides forums and information on issues of intellectual property and preservation under the current law; and (5) involves the key participants in a national network in the development of a technical architecture supporting many diverse partners._736bc680-9ae0-4ae7-8d97-a6f6bcef34ec4Digital ContentManage and sustain digital content_ba760e21-6a4f-4d73-ae10-a515e71a0aa45Planned Outcome: Access over time to a rich body of digital content through the establishment of a national network of committed partners, collaborating in a digital preservation architecture with defined roles and responsibilities. The active institution-wide management of digital content by the Library, throughout each stage of the content life cycle, that recognizes the institution-wide interdependencies among various life-cycle stages to include planning, creating, selecting, describing, sustaining, and making available digital content. Performance Measures: 1. Integrated institution-wide framework for life-cycle management of digital content established. 2. Business processes and work flows that support the life-cycle management of digital content within the Library of Congress and via a national/international network defined. 3. Institution-wide approach for articulating policies, roles, and responsibilities related to life-cycle management established. 4. Technical architecture and information technology (IT) infrastructure requirements to support digital content life-cycle management within the Library of Congress and as part of a national/international network defined. 5. Strategy for implementing digital content life-cycle management, organizations, and services within the Library of Congress and as part of a national/international network established. 6. National and international network of digital content life-cycle management partnerships begun, with shared roles and responsibilities defined. 7. Multiple avenues for capture, long-term preservation, and accessibility of content expanding the Library’s natural leadership role in selection, metadata, and intellectual property issues. 8. Collaborative federal research agenda for preservation of digital content supported. 9. Volume of Library of Congress’ digital content holdings increased.Life-Cycle Management of Digital ContentDevelop a coordinated institution-wide approach to life-cycle management of digital content._9019701f-3963-41ff-a474-ef543ce3576f1Awareness of Digital Content IssuesEnhance institution-wide awareness of evolving technical, legal, and economic environments that influence digital content life-cycle stages, and increase the Library of Congress’ ability to adapt to those changing digital landscapes._8464f1d5-b18a-45f6-9974-ca2607f4964d2Management Approaches, Networks, and ArchitecturesSelect, model, and test internal and external digital content life-cycle management approaches, networks, and architectures. _1901a721-51ed-4602-a314-b6d0808983933Access to Digital ContentEnsure that digital content for CRS, the Copyright Office, the Law Library, and Library Services is obtained, developed, maintained, secured, sustained, and made accessible in a way that maximizes content utility and accessibility to Congress, and other content users._9b2e58ab-2d49-483b-a2a9-e5913159bfe94NDIIPPThrough NDIIPP, work with external partners in the national network to establish shared national responsibility for the nation’s digital content holdings and related life-cycle management services._c998db5b-5731-4481-9a0e-31b1be8a90bf5Legal Research, Analysis, and ReferencesProvide high-quality and timely legal research, analysis, and legal reference services to the Congress, the executive branch agencies, courts, the legal community, and other customers_e2133d0b-b8c7-4257-a6fa-f15a37bb844b6Planned Outcome: Delivery of research and reference services that meet or exceed the expectations of the Congress and other customers. Performance Measures: 1. Percentage of the inquiries for legal research, analysis, and legal reference completed within the time frame specified by the Congress. 2. Degree of customer satisfaction with Law Library products and services. 3. Number of requests for Law Library products and services.Legal Expertise and CompetenciesMaintain competent legal expertise and competencies sufficient to meet the changing expectations of the Congress and other customers._21f6245d-19aa-426d-9c77-ee44d4b875541Law Library Products and ServicesModify existing Law Library products and services and create new ones to meet the changing expectations of the Congress and other customers._512ae807-2631-4b6d-8bb4-9a4f96048a242Congressional AwarenessEnsure that all members, committees, and staff know how the Law Library supports them in their legislative work._2c6da76b-3bf7-44aa-a3a3-9668023f98b73Legal CollectionAcquire, secure, maintain, preserve, and make accessible a comprehensive legal collection, in both analog and digital formats, for use by the Congress, executive branch agencies, courts, the legal community, and other customers_452d072a-f1d7-4a63-9c27-04dddb2ad3197Planned Outcome: A current and complete collection that enables delivery of legal products and services that meets the expectations of the Congress and other customers. Performance Measures: 1. Time lapse between publication of item and its placement on the shelf. 2. Number of items (analog and digital) acquired directly. 3. Number of items processed. 4. Size of the arrearages. 5. Percent of items not-on-shelf. 6. Percent of items requiring preservation intervention. 7. Number of items circulated. 8. Degree of customer satisfaction. 9. Number of rare and fragile items converted as surrogates. 10. Number of items transferred to off-site storage. 11. Number of items submitted for preservation.12. Number of standards and protocols proposed, developed, and incorporated for management of the digital legal collection and used by jurisdictions as they join the Global Legal Information Network (GLIN).Universal, Multilingual, and Multiformat CollectionAcquire, organize, and maintain currency of a universal, multilingual and multiformat collection of legal materials of worldwide research significance._b63dc041-7bc8-4bbf-86f5-6685609f290e1PartnershipsDevelop and maintain collaborative partnerships with other governments, federal entities, libraries, and the private sector to build a digital collection._790713df-597f-4a8d-9d20-d0f0c17b758f2Collection AccessibilityMake the collection widely accessible to users for the purpose of research and reference._dd5a740e-f47f-45f1-91f9-1dc6fdacaa8e3Rare and Fragile Legal MaterialsIncrease access to rare and fragile, as well as frequently requested, legal materials by creating digital surrogates._6642217c-d648-4731-a94c-39f063a8855b4Collection SecuritySecure the collections during all phases of the collections’ life-cycle using bibliographic, inventory, physical and preservation controls, in accordance with the Library’s Collection Security Plan._ae6ff19e-e12a-489a-8964-95b673af889d5Physical StorageManage an effective physical storage program that supports efficient access to the collection._9f18c4ce-7705-418c-9271-0fb4e4ebad106Collection PreservationEnsure the preservation of the Library’s collections, using appropriate treatments and technologies._841bedab-a8ba-4860-8bd3-d261065f4ea37Standards and ProtocolsProvide leadership in the development of standards and protocols that support the legal information infrastructure._fa920bf6-9b61-450e-88e3-9862ce6773878GLINExpand and enhance the Global Legal Information Network (GLIN)_3b621894-8201-46e3-a732-3e5a15a662618Planned Outcome: Ability to provide more comprehensive and timely global legal information. PromotionPromote GLIN as the international model for an electronic legal information system through demonstrations and/or presentations at national and international meetings._c84cec3c-22d4-4209-8d35-c27a467a85651Membership and PartnershipExpand GLIN membership and partnership to a core of 40 countries that are of primary interest to Congress._f07d9ea9-16a7-4849-b6cf-78a2751422752Functional EnhancementsIdentify and implement new functional enhancements for GLIN._45c180d1-1ab2-43eb-a2f2-e1c9f1f9ff393Standards and ProtocolsProvide leadership in the development of standards and protocols that support GLIN. Performance Measures: 1. Number of national and international meetings attended per year. 2. Number of new member nations added each year._06777491-7f72-44d3-9fbe-dcb52f81dbf34CopyrightsCarry out the statutory mission of the Copyright Office to administer copyright and related laws embodied in Title 17 to provide benefit to the nation_88ab85dd-18d1-44d4-811f-4c09909800739Planned Outcome: Timely delivery of quality copyright services to the American people and continued transfer of deposited works into the collections of the Library of Congress. Performance Measure: 1. Throughput times from receipt in the Office to delivery of customer products, such as registration certificates, online records, acquisitions of mandatory deposits, processing of royalty payments and licensing documents, and so forth.Claims RegistrationProvide a timely and effective system to register claims to copyright and other forms of intellectual property in Title 17 and provide a public record of registration._531dd117-ba0c-45fa-8968-e3444900f4ba1Recordation SystemProvide a timely and effective system to record documents assigning rights relating to copyright and other Title 17 protections and prepare a public record of these actions for materials in both analog and digital formats._f75000ef-5544-45cd-a472-50af790bdf7b2Non-registered DepositsProvide a timely and effective system for non-registered deposit of published copyrighted works, whether digital or analog, in the Library of Congress to sustain the high quality of its collections._619d4f6f-d4a5-4777-a106-9fecd00c6b663Licensing AdministrationAdminister licensing provisions and ensure timely and effective receipt and distribution of royalties._042819b4-294f-4d5b-9e78-747134f631bc4Advice on Copyright SystemFormulate and provide expert advice to the Congress, executive branch agencies, courts, and international entities in the furtherance of maintaining a strong and effective national and international copyright system_1dfcb2d5-1e67-4d77-aded-cdff3c70d84810Planned Outcome: Furtherance of the interests of American creators and users of copyrighted works, and of the United States in trade and intellectual property protection. Performance Measures: 1. Percent of advice and assistance provided in the form and within the time frames requested. 2. Requesters’ satisfaction with advice and assistance. 3. International conferences and treaty negotiations attended, and follow-up actions completed. 4. Completion of the triannual statutory rulemaking required in section 1201(a)(1) of the copyright law by the requested due date.Expert Congressional AssistanceServe the needs of the Congress for expert assistance on copyright and related issues by providing assistance in the form and within the time frame requested._19464bcd-6faa-4952-952b-aadaeecee1e21CongressUnited States Senate and House of RepresentativesExecutive Branch AssistanceProvide policy and technical assistance to the executive branch in international and national copyright matters to encourage effective copyright laws and enforcement nationally and internationally through participation in diplomatic conferences, trade treaty negotiations, and World Trade Organization negotiations._0813baec-558b-426d-9b6f-69f4ff9a631f2Executive Branch AgenciesAgencies of the Executive Branch of the U.S. federal government.Rule-MakingCarry out responsibilities mandated by the Congress by conducting rule-making proceedings and adopting necessary regulations to implement Title 17 within legislated timetables, as with the statutory rulemaking on section 1201(a)(1)._1cb91d88-b07e-47a4-8256-8549af9b98483Litigation AssistanceAssist the executive branch and the courts with copyright and related litigation, ensuring that the Copyright Office is involved in formulation of U.S. Government positions on copyright cases._330a1c09-2ece-4543-9f0b-d5d94ca8ae724Executive Branch AgenciesAgencies of the Executive Branch of the U.S. federal government.CourtsCourts of the Judicial Branch of the U.S. federal government.Copyrights AdvocacyBe an effective voice for the principles of copyright, which benefit the public, by providing information and informing the public debate on copyright issues_9ecf5e04-0baf-4512-a885-8efb93f5d5a111Planned Outcome: Increased public understanding of American copyright law and its administration. Performance Measures: 1. Percent of direct reference service requests answered within acceptable time frames. 2. Degree of requester satisfaction with information provided. 3. Number of hits to key Web site pages and user satisfaction with the Office’s public Web site. 4. Implementation of the Office’s reengineered "Answer Request" process. 5. Number of speakers, tours, exhibits, and other outreach activities. 6. Installation of new IT systems to support office workflow and the electronic delivery of services.Information and Reference ServicesProvide copyright information and reference services to the public in a timely and efficient manner._00456f5f-3fe0-4ff1-95d9-68eed39c8f721CitizensMembers of the publicPublic OutreachProvide public outreach through speakers, tours, exhibits, and other means._d5598aad-8760-429c-99e1-84f57076c7dc2CRSCarry out the statutory mission of the Congressional Research Service to assist the Congress as it undertakes its legislative responsibilities by providing multi-disciplinary, nonpartisan, confidential, timely, and objective analysis of public policy problems and their possible solutions_66da278c-0938-4619-b1a4-7731853240c412CongressUnited States Senate and House of RepresentativesPlanned Outcome: The Congress receives — at a sustained level of excellence — the timely, authoritative, nonpartisan, and objective legislative analysis and information support it needs as it addresses public policy issues. Performance Measures: 1. Coverage and analyses of current legislative issues, number of issues identified, and the number of reports created and maintained. 2. Development of interdisciplinary coverage and analyses. 3. Realization of capacity requirements –- through permanent and contract staff, retention rate and the number of new hires. 4. Identification and execution of critical staff development needs across all policy areas and supporting activities. 5. Workload and usage statistics of information resources, information technologies, and research methodologies in all policy areas. 6. Prevention of unauthorized access to CRS network.Legislative Research AgendaDevelop and execute a research agenda based on the current legislative needs of the Congress._c5e994ba-d226-43b9-b0f1-2fc42c8380b51Intellectual CapacityEnsure the intellectual capacity of CRS to meet continuously the changing needs of the Congress._3309c81e-394f-4190-b44b-d3b7ccc6b3692Research CapacityEnhance research capacity by making full use of the entire range of research tools available, including information technology, research methodologies, information sources and databases, and the specialized curators and collections of the Library._0e7277c4-aa0e-4ff8-9956-4479e0f8dd9f3Tools and TechniquesEnsure use of the most current tools and techniques of library science, information technology, and research methodologies to the staff when and where they need those resources._0c2005da-a8b7-45e8-ae6f-0fe4c50bca544Internal InfrastructureSustain an efficient internal infrastructure, responsive to the specific needs of the Service, and that partners effectively with other units throughout the Library to provide high-quality support enabling the Service to carry out its mission._273337de-6c7d-4590-883c-83d9f845d0855Reading Disabilities ProgramEnsure that a high-quality, responsive, and free national reading program is available to the nation’s blind and physically handicapped people_7ff76245-1eb3-4efd-9725-7a54488c94df13Persons with DisabilitiesIndividuals with physical handicapsPlanned Outcome: Provide a high-quality collection of reading materials to qualified program users, and ensure an effective and efficient distribution network. Performance Measures: 1. Number of readership services provided to program users. 2. Number of books and magazines circulated to program users annually. 3. Number of braille and audio book and magazine titles produced annually. 4. Comparison of growth of usage vis a vis other available services for the blind and physically handicapped. 5. Development of a digital talking book machine. 6. Acceptance of the digital talking book standard of the National Information Standards Organization.Dynamic, Balanced CollectionExpand and provide a dynamic, balanced collection by selecting, cataloging, and producing a wide range of materials that meet the diverse needs of the program users._47c50567-83ca-44b5-80a7-e26e533f343a1Analog Reading EquipmentProvide program users with reliable analog reading equipment appropriate to their needs._6085f50c-2901-4dc1-83a7-643e606151202Digital Reading EquipmentProvide program users with reliable digital reading equipment (new technology) and reading materials in digital format._c0bd969f-5081-4d77-907e-b1febe84cfe53Braille and AudioProvide a wide range of braille and audio in hard copy and through the Internet._a708dbee-fba8-41f8-881b-7287377097764National Guidance and SupportProvide national guidance and support to network libraries and agencies serving the blind and physically handicapped._95284be6-a6e4-4ccb-8e77-b8330c6b2cf15Revolving and Reimbursable FundsEnhance the management and utilization of the Library’s Revolving and Reimbursable funds_0981f12b-1ddf-4d8f-8dff-f5dcb3401c4814Planned Outcome: Fee-for-service activities complement the Library’s core mission activities by providing additional, high-quality customer services, not funded by appropriations, at a reasonable price. Performance Measures: 1. Reorganization to establish Office of Business Enterprises completed. 2. Number of e-commerce initiatives implemented and their value to the Library. 3. Business plans completed and approved. 4. Clean audits of revolving and reimbursable funds.Office of Business EnterprisesImplement Office of Business Enterprises to consolidate management of the Library’s fee-for-service activities that provide services directly to the public._05763f2e-471b-4c4e-8a9a-04f73ee16f5c1E-CommerceImplement additional electronic commerce (e-commerce) Web site initiatives for appropriate fee-for-service activities._fba1bcc6-12ae-461b-b041-25b0e2ff1c272Fee-for-Service Business PlansIdentify and develop business plans for those fee-for-service activities that have potential to generate profits to support core Library services._58af6206-fe43-4279-b679-7b5c1bec00a03Revolving and Reimbursable FundsEnsure responsible management and utilization of those revolving and reimbursable funds that are not intended to generate profits._a5f840b6-b8c2-43b8-85f4-be70d6e8262c4Human CapitalManage human capital so the Library is able to maintain an outstanding workforce with the skills, resources, and dedication to deliver a range of high-quality, cutting-edge services in all the Library’s program and support areas _ec292aa2-d24e-4e10-bc78-c005ff2e6db415Planned Outcomes: The Library’s external and internal customers will recognize improved service, and both performance and customer satisfaction will increase. The Library’s knowledgeable, skilled, diverse, and high-performing workforce will meet the current and emerging needs of its customers. The Library’s racial, ethnic, and gender makeup will reflect that of the customers it serves. Library employee morale will increase, serving as a means to attract and retain talented staff who demand high performance of themselves and their co-workers. Performance Measures: 1. Publication of meaningful and measurable performance baselines for all Library programs and support functions. (All Library organizations and OM&T) 2. Design and implementation of workforce planning tool (HRS, OWD, and service and enabling infrastructure units) 3. Design and implementation of staffing and recruitment plans. (HRS, OWD, and service and enabling infrastructure units) 4. Design and implement measurable, outcome-oriented performance management systems (HRS and service and enabling infrastructure units) 5. Number of days to fill competitive selections. (HRS and all service and enabling infrastructure units) 6. Number of days processing key personnel transactions (e.g., personnel actions, position classifications, and leave programs). (HRS) 7. Design and implementation of Individual Development Plans and performance plans linked to the Library’s strategic goals, including development plans for knowledge navigator-curators. (HRS and service and enabling infrastructure units) 8. Submission and passage of legislation authorizing new approaches to managing human capital. (HRS and Office of the Librarian (LIBN)) 9. Design and implementation of a comprehensive Diversity Action Plan. (OWD) 10. Design and implementation of a new, improved Equal Employment Opportunity system for addressing allegations of employment discrimination in the workplace. (OWD) 11. Development and implementation of an effective, multiyear affirmative employment plan promoting diversity, inclusion, and equal employment opportunity for all Library employees. 12. Results of surveys of class participants and supervisors to ascertain whether training added value and improved performance. (OM&T and HRS) 13. Number of courses offered and supported to assist managers and supervisors who lead and manage change. (OM&T and HRS) 14. Number of online (Web-based) leadership and management courses offered and utilized. (OM&T and HRS) 15. Type and number of courses developed, conducted, and evaluated that support employees’ retooling and career development needs. (OM&T and HRS)Performance BaselinesEstablish meaningful and measurable performance baselines for all of the Library’s programs and for the support functions performed by the enabling infrastructure. _fb860696-8cfb-4e1a-837b-0fb1bfefbd181KSAsEnsure that staff have the Knowledge, Skills, and Abilities (KSAs) needed to serve the Congress and other customers now and in the future. Where appropriate, organizations will identify KSAs for knowledge navigator-curator positions that will function in the digital environment. _986e6b3c-edb0-451b-9bf2-a7ef8ea4644d2Professional Development PlansCreate, fund, and maintain, as appropriate, professional development plans to help close the gap between needed and available KSAs, with special emphasis on digital competencies for knowledge navigator-curators. _4b34f6b2-37db-41c3-b516-7a7ce84bd2e33Recruitment, Retention, and Performance ManagementStrengthen human resource recruitment, retention, and performance management to ensure a workforce that is highly skilled, diverse, committed to excellence, and accountable. _07821d05-98fd-4168-ad53-3d48a844633d4Personnel AdministrationMake personnel administration responsive, efficient, and effective. _56a821d6-f1b5-4722-a3c2-1b3536684a4e5Human Capital Management Model and LegislationDevelop a model for Human Capital Management that can be translated into a legislative proposal. _eeae76d7-48b8-4f81-ba0d-3e5becf22e1d6Diversity and EEOPromote diversity and equal employment opportunity in all aspects of Library operations. Facilitate resolutions of workplace disputes fairly and quickly. _6d007a89-eb0b-4690-a20a-4de62c824e2f7Training and DevelopmentInvest in training and development to ensure a skilled, competent, motivated, and customer-oriented workforce. _856bd5b2-3f6a-418f-b26c-516fb5c9be3e8Change ManagementEnhance the capabilities of our current and future managers and supervisors to lead and manage change. _0bf9282e-a580-455b-a95d-cca5010122819Service EnvironmentCreate an environment that supports delivery of superior service to the Congress and the American people through effective communication and management of business and supporting processes, and financial resources, and that provides a safe and healthy workplace_97314beb-fd6a-4c5b-81c1-7805c479dd9516Planned Outcome: An efficient and effective workforce and infrastructure that support the mission of the Library. Performance Measures: 1. Trend in number of Congressional Relations Office communications with Congress and satisfaction rate for those communications. (LIBN/COS) 2. Trend in number of substantive items of communication and ideas for improving Library performance received from Library staff, number of students successfully completing Facilitative Leadership training each year, and trend of positive responses to improvement efforts initiated by management. (LIBN/DLC/COS) 3. Individual organization rates of achieving goals and targets described in their strategic plans and individual annual performance plans. (LIBN/DLC) 4. Implementation of database for all Library strategic and annual planning efforts. (CFO/Planning) 5. Number of completed evaluations to identify operations and services that could potentially be performed more effectively (in whole or in part) by the private sector. (CFO and OM&T) 5. Measurement of accident/injury index; continuing testing of work areas for presence of biohazards. (ISS) 6. Number of illnesses linked to mail; number of records archived; number of accidents/injuries associated with Library transportation services. (ISS) 7. Conduct of customer satisfaction surveys. (ISS) 8. Timely completion of agreed-upon projects listed in the annual facilities plan and positive trend in responses to customer satisfaction surveys. (ISS)CommunicationsImprove communications with the Congress, the American public, and Library employees to increase awareness of the Library’s products and services. _4824c829-2b33-4e7b-8f94-6f1b7e49d12c1Openness, Innovation, and ParticipationFacilitate and encourage open communication, innovative thinking, feedback, and increased participation in the decision-making process to improve organizational performance. _eebd47d5-db46-4a48-9c65-a9fa3d655f342Management Controls and Performance PlansEnsure accomplishment of strategic goals and objectives through effective management controls and performance plans that hold the Library’s organizations accountable. _95b9b456-809b-4ea8-b415-b8dbdc4e5dad3Planning, Budgeting, and Performance MeasurementExpand integration of the Library’s strategic planning, budgeting, and performance measurement system. _34d2c60a-992a-4b26-bb54-34318a1201ac4Private Sector ActivitiesAll organizations evaluate current operations and delivery of services to identify activities that may be more effectively performed by the private sector, either in whole or in partnership with the Library. _a9f71250-faad-43ca-ac4e-74fc7aec22a35Financial Management SystemImplement a modern, customer-driven/output-oriented financial management system that provides effective and efficient accounting, budgeting, disbursing, procurement, and travel services. _dedfc6a8-6d1d-4293-af54-5fa83bbd40b16Safe, Healthy, Efficient Work EnvironmentProvide a work environment that supports and enhances the safety, health, and efficiency of the Library staff. _7cbd114e-4944-4646-86cc-3443ce68757f7Records Management, Mail Distribution, Printing, and TransportProvide effective records management, safe mail distribution, printing and transportation services. _cecc65fd-9908-43bf-9cfc-2810b16b1c7d8Acquisition SystemSupport the Library’s mission and business continuity with a seamless, integrated, and linked acquisition system that successfully provides the full range of essential services and products. _078f6399-e9b0-4c69-8db7-7ea030e0650c9Facilities SupportProvide timely and efficient facilities support for staff and collections. _22bba466-34a4-4cde-98b4-8826ea8b261e10IT ProgramsManage and sustain mission-critical information technology programs_c96e70e4-9e7f-4ba7-95c0-b3e6444cb2e817Planned Outcome: Furtherance of core program operations and strategic objectives through the use of IT expertise, services, and resources. Library programs, with the support and assistance of OSI and Information Technology Services (ITS), will plan, design, and implement new IT projects and programs that support program-specific missions, as well as sustain operations through the application of new or upgraded digital technologies. Performance Measures: 1. Level of Library program managers’ satisfaction with ITS support of mission-critical IT programs. 2. Sustained IT systems for mission-critical digital programs. 3. Gap analysis conducted, comparing institution-wide digital strategy (as defined in the Digital Strategic Plan), when compared to existing capabilities and forecasted needs over time. 4. Degree Library of Congress digital priorities and goals, as defined in the Digital Strategic Plan, achieved over time. 5. Degree to which the Library is prepared to recover (completion of the ACF, disaster recovery planning, backup planning, etc.), and the ability of the IT infrastructure to actually recover from disasters.Planning and DesignAssist Library programs to plan and design mission-critical IT systems and services. ITS will assist program managers as necessary to support life-cycle management of digital content; and define functional, technical, and design requirements for mission-critical IT systems and services._38651856-8793-44ef-bca4-fb40ad473a1b1ImplementationAssist Library programs to implement mission-critical IT systems and services. ITS will assist program managers as needed to obtain and/or build, integrate, test, and deploy technical components._fa3e831a-a112-42b5-802b-3c9c177d78242O&MAssist Library programs to operate and maintain mission-critical IT operations as appropriate._5928883b-7fa1-4cb2-a673-0847b7d56bba3Digital InfrastructureEnsure that IT investments in the digital infrastructure are adequate to support service unit mission-critical operations over time –- sustain and upgrade the technical and IT organizational infrastructure as needed._0ef2025e-98f1-41a2-9f17-2465f18ad5df4Performance Measurement and ManagementAssist Library programs to develop, implement, and maintain IT performance measurement and management systems. This will include performance tracking, reporting, and risk management for the planning, design, implementation, and continuing support of mission-critical IT operations._2ae59f1a-6c0e-421a-88fc-f80f2dd5602f5Alternate Computing FacilityDesign, develop, and implement an Alternate Computing Facility (ACF) capable of reestablishing and operating the Library’s internal and external digital systems and interfaces in the event a disaster disables the Capitol Hill computing facilities and networks._dd5d46e8-5f96-416e-a5d4-52a3015e79376SecurityProvide effective security for the Library’s staff and visitors, collections, facilities, and other assets_ce598f38-18fa-437c-ba88-34f2ad1b85c318Planned outcome: security and emergency preparedness at the Library meet all applicable standards; and people, collections, buildings, and other assets are safeguarded from threats and are prepared for emergency contingencies. Performance measures: 1. Complete the unmet requirements identified in the Collections Security Plan and continue to update the plan as needed. 2. Results from random samples of the Library’s collections to determine the effectiveness of security controls in place (OIG). 3. Meet established time lines for completing installations and implementing of physical security controls defined outlined in the Library’s Collections Security and Security Enhancement Implementation Plans. 4. Meet time lines negotiated with customers for completing effective security, investigative, and police services. 5. Timely and effective coordination with the U. S. Capitol Police to provide and adhere to uniform standards where necessary to enhance overall security of the Capitol Hill complex. 6. Timely execution of the Library’s responsibilities in the Capitol Police merger implementation plan, if the plan is approved by the Congress. 7. Timely achievement of emergency preparedness program objectives detailed in the Library of Congress Comprehensive Emergency Management Plan.Security Enhancement PlanImplement the Congressionally approved Security Enhancement Plan._24e440fb-c9a4-41d3-9b8e-aa3ff5fb0c2c1Collections Security PlanImplement the Congressionally approved Collections Security Plan, and enhance and continually update the plan through the Collections Security Oversight Committee._7dd24cd7-098b-4ee7-b483-e5df20593d412Collections Security MonitoringAggressively monitor collections security using new methods and spot checking, and using programs to increase staff awareness of, and involvement in, security implementation._f937f7b3-3c6e-4a04-a5e6-3c81a94cd9b03Coordination with U.S. Capitol PoliceProvide timely and effective security services by coordinating with the U. S. Capitol Police as necessary to ensure consistency and adherence to applicable standards, and by executing the Capitol Police merger plan, if approved._061f5ea6-8edc-4ff8-86d3-61ab0f95dc774Emergency Preparedness and COOPCoordinate Library-wide emergency preparedness activities and continuity of operations planning._2dded691-fc3c-48ed-8774-e5eca4c02e7452003-10-012008-09-302010-02-08http://www.loc.gov/about/mission/ArthurColman (www.drybridge.com)colman@drybridge.com