State Services Commission, New ZealandState Services Commission, New ZealandSSC_a20135db-1fa4-48f8-8059-b383eff30334A world class system of professional State Services serving the government of the day and meeting the needs of New Zealanders._ec5446d6-1f57-42ae-b4fa-4da1532ff146To serve as the Government’s lead advisor on New Zealand’s public management system and works with government agencies to support the delivery of quality services to New Zealanders. _94c816d3-a571-48ec-8984-8ecbe280ba45Employer of ChoiceEnsure the State Services is an employer of choice attractive to high performers, who are committed to service and the achievement of results_0fb16a03-2030-4899-8b55-c6eacde5e3de1Some questions for all State servants to consider: What am I doing to improve perceptions of the State Services as a place to work? Do I know what is expected of me to achieve my agency’s business results? Do I receive feedback on my progress and am I encouraged to develop further? Resources and tools: Gallup Q12 Engagement Survey Lominger Competency Model Learning & Development Framework Career Development Framework Targeted Recruitment Advertising Guidebook (All published on Public Sector Intranet, https://psi.govt.nz/)Networked State ServicesUse technology to transform the provision of services for New Zealanders_147965f6-37b5-4c4d-9dec-72e50baa8fba2Some questions for all State servants to consider: How is my agency helping New Zealanders access services without needing to search across many agencies? Does my agency provide New Zealanders with information and service delivery channel options that meet their expectations and needs? How is my agency using technology to reduce barriers to sharing information with other agencies? Resources and tools: E-government Strategy Government Shared Network (GSN) e-GIF – policies, standards, guidelines (Published on www.e.govt.nz) • igovt (Identity Management) (www.i.govt.nz)Value-for-Money State ServicesUse resources and powers in an efficient, appropriate and effective way_6445657d-ff79-4187-9323-9c0d69a6df423Some questions for all State servants to consider: Does my agency include information about economic and fiscal impacts in its policy advice to decision makers? How is my agency engaging with Ministers and communities of interest to identify value-for-money indicators and benchmarks? How is my agency meeting New Zealanders’ expectations for value for money for taxpayer dollars spent? Resources and tools: Guidance on cost-effectiveness measures Managing for Outcomes/Results Framework (Published on www.ssc.govt.nz) Cost benefit analysis primer (Published on www.treasury.govt.nz/)Coordinated State AgenciesEnsure the total contribution of government agencies is greater than the sum of its parts_0ae6ab6b-0088-4aae-9f8b-277cf441e8d54Some questions for all State servants to consider: Do I work across agencies, putting government priorities and results for New Zealanders ahead of my agency’s interests? Do my colleagues and I have a shared understanding of our joint outcomes, and who is responsible for what? Can we measure our progress? Which skills and competencies am I demonstrating to support coordination with colleagues across the State Services? Resources and tools: Factors for successful coordination framework Managing for Outcomes/Results Framework Machinery of Government guidance (Published on www.ssc.govt.nz) Shared workspaces/Public Sector Intranet (https://psi.govt,nz Performance Measurement: advice and examplesAccessible State ServicesEnhance access, responsiveness and effectiveness, and improve New Zealanders’ experience of State Services_4f8959c8-819f-4dd1-a3b8-9a7225d62d725Some questions for all State servants to consider: Do I know who is not accessing my agency’s services? How are barriers to using these services being addressed? How does my agency personalise and tailor services to meet New Zealanders’ needs, aspirations and capabilities? What does my agency know about New Zealanders’ experience and expectations of service delivery, and how is this information being used to inform improvements? Resources and tools: The Kiwis Count survey The Common Measurements Tool (All published on www.ssc.govt.nz)Trusted State ServicesStrengthen trust in the State Services, and reinforce the spirit of service_4bd469da-aa7f-4a97-8613-d8c47bd70d086Some questions for all State servants to consider: Am I confident in the integrity of other State servants? How is my agency implementing the six elements that support the trustworthy behaviour of State servants? Are New Zealanders confident that my agency does a good job? Resources and tools: Standards of Integrity & Conduct Elements of trustworthy behaviour Code of Conduct: Resources for Organisations; Guidance for State Servants (All published on www.ssc.govt.nz)2010-02-08http://ssc.govt.nz/display/home.aspArthurColman (www.drybridge.com)colman@drybridge.com