Government Web Content Managers ForumGovernment Web Content Managers Forum_c1a2e8d4-1576-4e32-bb80-19e2e18a5438We believe the public should be able to: 1. Accomplish their most critical government tasks online quickly and easily; 2. Access government content online whenever and however they need it; 3. Have direct online interactions with their government; 4. Trust government web content to be accurate, timely, easy to understand, and coordinated across agencies._57ad66d5-cc7b-465d-851e-86ff8ec101b2The goal of the Web Managers Advisory Council is to make U.S. government websites the most citizen-focused and visitor-friendly in the world. http://www.usa.gov/webcontent/about.shtml_c65f677f-63d6-4864-bb66-338069f63f9eGovernment OnlineImprove how the public accomplishes their most critical government tasks online._75f6c18c-f422-45fb-b9d1-5eb2d27755cdTask IdentificationIdentify the public’s most critical tasks_2d02dc92-2f3d-45d1-a6c3-932874bc9608A.Develop a standard process for identifying critical tasks now and on an ongoing basisTask Delivery EvaluationEvaluate how we deliver the most critical tasks online_412cf7fc-46c4-4f3d-8a17-87fa0ef4bba7B.- Conduct usability studies to determine how well the public can accomplish their critical tasks online - Annually monitor improvements in the public’s ability to complete their most critical tasks (using a standard "scorecard” or similar measurement) - Interact directly with the public (using social media and other tools), to learn how they want to accomplish their most critical tasks - Identify critical tasks that may not yet be available onlineCommunicationCommunicate the importance of focusing on critical tasks_18f12e18-681b-4584-967f-848ea069fb9fC.- Develop a communications strategy to promote the importance of critical tasks among web content staff, top management, and key stakeholdersBarrier IdentificationIdentify barriers that make it difficult for the public to complete critical tasks online_79dd9d57-b34b-4e3b-a14a-8fe548ef6e41D.- Barriers may include: internal business processes, funding and staffing issues, too much irrelevant and outdated content, privacy and security issues, technical challenges, resistance and obstacles to interagency collaboration, and other challengesImplementationImplement Solutions_416e915a-7e41-4a39-a326-a8ca42c9620dE.- Improve critical tasks by ensuring the content is easy to understand, usable, accurate, and up-to-date - Use existing and emerging technology to improve the delivery of, and access to, critical tasks - Facilitate interagency collaboration to improve critical tasks across government2007-05-012010-02-08http://www.usa.gov/webcontent/documents/Strategic_Plan_May2007.pdfArthurColman (www.drybridge.com)colman@drybridge.com