Fiscal Year 2010 Annual Performance Plan This annual performance plan is based on the goals, strategies, and long-range performance targets in our Strategic Plan, and builds on accomplishments in FY 2009. It details the actions and outcomes that must occur in FY 2010 for us to move forward on meeting the goals and targets in our Strategic Plan. In addition to listing performance goals and measures for evaluating our performance, the plan describes the processes, skills, and technologies, and the human, capital, and informational resources needed to meet the year’s performance goals. We received no aid from non-Federal parties in preparing this plan. Following is a summary of the resources, by budget authority, we received to meet our FY 2010 objectives. Our budget is linked to the performance goals in this plan. (dollar figures in thousands) Operating Expenses = $326,900; Office of Inspector General = $4,100; Electronic Records Archives = $85,500; Repairs/Restorations = $27,500; Grants = $13,000; Total Budget Authority = $457,000; Redemption of Debt = $12,870; Total Appropriation = $469,870; Total FTE = 3,214 National Archives and Records Administration NARA NARA SERVES AMERICAN DEMOCRACY BY SAFEGUARDING AND PRESERVING THE RECORDS OF OUR GOVERNMENT, ENSURING THAT THE PEOPLE CAN DISCOVER, USE, AND LEARN FROM THIS DOCUMENTARY HERITAGE. WE ENSURE CONTINUING ACCESS TO THE ESSENTIAL DOCUMENTATION OF THE RIGHTS OF AMERICAN CITIZENS AND THE ACTIONS OF THEIR GOVERNMENT. WE SUPPORT DEMOCRACY, PROMOTE CIVIC EDUCATION, AND FACILITATE HISTORICAL UNDERSTANDING OF OUR NATIONAL EXPERIENCE. Leadership and Services As the Nation's record keeper, we will ensure the continuity and effective operations of Federal programs by expanding our leadership and services in managing the Government's records. 1 FY 2010 Resources Available to Meet This Goal: $45,985,000; 1,678 FTE Policy Compliance By 2016, 50 percent of agencies achieve passing scores for compliance with Federal records management policy. 1.1 NARA will promote and examine compliance with Federal records management policy throughout Federal agencies. We will leverage our leadership position and expertise to focus on oversight activities designed to monitor and assist agencies with their Federal records management responsibilities. We will work with agencies to ensure that they understand the effectiveness of their records management plans and programs in meeting the needs of the agency, government, and citizens. Records management is the best tool for ensuring that the essential records required for the day-to-day operation of Government business are available and recoverable in the event of an emergency. Records management should be integrated into Federal business processes so that records are routinely identified, retained, and maintained and available for normal operational needs and in emergency situations. Expanding the integration and effectiveness of records management planning and programs will produce cost savings and greater Government-wide efficiency. Our nation’s history is deeply rooted in the business of government. For citizens to understand their role in the process of government, records of archival value must be preserved. Identifying these records and developing strategies to ensure their availability to the American people is a vital records management function. Agency Compliance Federal Agencies Performer Passing Scores Compliance with Federal records management policy Percentage of Agencies 50 1 2016-01-01 1 Time 1 1 1 Time 1 Agency Self-Assessments 50 percent of agencies’ records management self-assessments received by NARA. Records Management Self-Assessments Self-Assessments Received by NARA Percent of Agencies 50 1 2009-10-01 2010-09-30 1 2009-10-01 2010-09-30 Time 1 1 Year 1 1 Time 1 Records Management Inspection Conduct one records management inspection. Inspection Inspections Count 1 1 2009-10-01 2010-09-30 1 2009-10-01 2010-09-30 Time 1 Customer Satisfaction By 2016, 90 percent of customers are highly satisfied with NARA records management services. 1.2 Customer Satisfaction NARA will improve Government-wide records management by providing services that meet the needs of records managers and operational staff across the Government. A significant indicator of NARA’s success is the satisfaction of its customers, Federal managers, and employees throughout the Government. NARA will meet customer needs through providing prompt and responsive service, effective and educational training, and by facilitating the ongoing review of Federal records management practices. NARA will improve and increase the guidance that it provides to Federal agencies to support meeting their records management responsibilities and challenges. NARA will also increase the Government’s records management capability through studying records management challenges particular to Government and through training and certifying new records managers in every Federal agency. Customers Beneficiary Customer Satisfaction Customers Highly Satisfied Percentage 90 1 2016-01-01 1 2016-01-01 Time 1 Agency Records Schedules Digitize and post all approved agency records schedules from 1973 to present on NARA’s public web site. Records Schedules Posted Postings of Agency Schedules Percentage 100 1 2009-10-01 2010-09-30 1 2010-09-30 Time 1 1 Year 1 1 Time 1 1 1 Time 1 Distance Learning Courses Increase by 5 percent the number of distance learning course offerings. Courses Increase in Number Percentage 5 1 2009-10-10 2010-09-30 1 2010-09-30 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Records Management Transactions By 2016, records management transactions serviced by the Federal Records Centers Program grow by 6 percent. 1.3 Customer Service and Solutions The outcome of our actions is that we provide superb service and customer-responsive solutions to Federal agencies. As a result, Federal agencies can economically and effectively create and manage paper and electronic records necessary to meet business needs, and records of archival value are preserved. Records Management Transactions Serviced Transactions Growth Percentage 6 1 2016-01-01 1 Time 1 Records Management Transactions Increase number of records management transactions serviced by FRCP by 1 percentage point. FRCP Performer 1 1 Time 1 1 1 Time 1 1 1 Time 1 Reference Requests Make ready 97 percent of Federal agency reference requests within the promised time. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Written Requests Answer 80 percent of written requests to the National Personnel Records Center within 10 working days. National Personnel Records Center Performer 1 1 Time 1 1 1 Time 1 1 1 Time 1 Customer Satisfaction Achieve 87 percent customer satisfaction at NPRC. NPRC Performer Customers 1 1 Time 1 1 1 Time 1 1 1 Time 1 ARCIS Deployment Deploy ARCIS in remaining records centers. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Increment 3 of ARCIS Implement Increment 3 of ARCIS at Federal Records Centers. Federal Records Centers Performer Beneficiary 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Presidential and Vice Presidential Materials Within 30 days of the end of an administration, 100 percent of Presidential and Vice Presidential materials have been moved to NARA locations or NARA-approved facilities. 1.4 Immediately upon the end of a Presidential Administration, NARA takes custody of Presidential records, both textual and electronic, and the Presidential artifacts for transportation to and storage at a new Presidential Library. The records of an outgoing administration are secured, inventoried, and accessible to appropriate special access requesters under the terms of the Presidential Record Act (PRA), including the outgoing and incoming Presidents, Congress, and the Courts. Presidential Records Percentage of Materials Moved Materials Moved Percentage 100 1 1 Time 1 Reference Long Range Performance Target 2.2 for future milestones. 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Preservation and Access We will preserve and process records to ensure access by the public as soon as legally possible. 2 FY 2010 Resources Available to Meet This Goal: $193,591,000; 733 FTE Transfers of Archival Records By 2016, 85 percent of scheduled transfers of archival records are received at the scheduled time. 2.1 Transfers of Archival Records 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 By 2016, 95 percent of archival holdings have been processed to the point where researchers can have efficient access to them. 2.2 Archival Holdings 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Agency Declassification Programs By 2012, 90 percent of agency declassification programs earn high scores from ISOO. 2.3 Agency Declassification Programs ISOO Performer 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Declassification of Older Holdings By 2016, NARA archival holdings of 25-year-old or older records are declassified, exempted, or referred under the provisions of Executive Order 13526. 2.4 Declassification of Older Holdings 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Storage Space By 2016, 100 percent of archival holdings are stored in appropriate space. 2.5 Storage Space for Archival Holdings 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Storage Space By 2014, 100 percent of NARA records center holdings are stored in appropriate space. 2.6 Storage Space for Records Center Holdings 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Preservation Action By 2016, less than 50 percent of archival holdings require preservation action. 2.7 Preservation Action 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Preservation Action Percentage of Archival Holdings Less than 50 percent of archival holdings require preservation action Archival holdings requiring preservation action Percentage 49.9 1 2016-01-01 1 2016-01-01 Time 1 Electronic Records We will address the challenges of electronic records in Government to ensure success in fulfilling NARA’s mission in the digital era. 3 FY 2009 Resources Available to Meet This Goal: $96,092,000; 103 FTE By 2016, 95 percent of archival electronic holdings have been processed to the point where researchers can have efficient access to them. 3.1 Usage of Electronic Records Electronic records of archival value are available promptly for use. 1 1 Time 1 Efficient Access Sustain 80 percent of archival electronic holdings processed to the point where researchers can have efficient access to them. 1 2009-10-01 2010-09-30 1 2010-09-30 Time 1 1 1 Time 1 1 1 Time 1 Data Migration Complete 80 percent of data migration of holdings from legacy systems migrating to the initial ERA system for Federal records. 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Archival Electronic Records By 2012, 80 percent of archival electronic records are preserved at the planned level of service. 3.2 E-Record Preservation Electronic records of archival value are effectively preserved for future generations. 1 1 Time 1 Service Level Criteria and Policy Define criteria and policy for establishing planned levels of service to preserve and manage available archival electronic records. 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 ERA Cost By 2016, the per-megabyte cost of managing archival electronic records through the Electronic Records Archives (ERA) decreases each year. 3.3 Economical Preservation Electronic records of archival value are economically preserved. 1 1 Time 1 Preservation Framework Deploy preservation framework design, as well as prototypes for specific formats. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Public Access Deploy online public access functions for ERA system. 1 1 Time 1 1 1 Time 1 1 1 Time 1 ERA Pilot Expand ERA pilot to at least 20 and up to 29 Federal agencies. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Congressional Instance Deploy a Congressional instance of ERA. Congress Beneficiary 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Access to Holdings We will provide prompt, easy, and secure access to our holdings anywhere, anytime. 4 FY 2010 Resources Requested to Meet This Goal: $54,811,000; 305 FTE By 2016, NARA customer service standards for researchers are met or exceeded. 4.1 Customer Satisfaction Our customers are satisfied with NARA’s service. 1 1 Time 1 Service Standards Meet or exceed NARA’s published standards for access to records and services and customer satisfaction levels: o 93 percent of written archival requests are answered within 10 working days; o 94 percent of items requested in our research rooms are furnished within 1 hour of request or scheduled pull time; o 87 percent of Freedom of Information Act requests for Federal records are answered within 20 working days; o 90 percent of online archival fixed-fee reproduction orders are completed in 20 working days or less 1 1 Time 1 1 1 Time 1 1 1 Time 1 FOIA Operate Office of Government Information Services to strengthen FOIA and ensure an open and accessible government. Office of Government Information Services Performer 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Online Archives By 2012, 1 percent of archival holdings are available online. 4.2 Online Archives Archival materials are available online for public use. 1 1 Time 1 Online Archives Meet 30 percent of the 2012 target for archival holdings accessible online. Archival holdings accessible online Percentage of 2012 Target 30 1 2009-10-01 2010-09-30 1 2010-09-30 Time 1 1 1 Time 1 1 1 Time 1 1940 Census Complete digitization of 1940 Census. 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Series Level Descriptions By 2016, 95 percent of archival holdings are described at the series level in an online catalog. 4.3 Archival Holdings Descriptions Researchers find the descriptive information they need about NARA archival holdings in one convenient location. 1 1 Time 1 Traditional Holdings Describe 70 percent of NARA traditional holdings in the Archival Research Catalog. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Artifact Holdings Describe 70 percent of NARA artifact holdings in the Archival Research Catalog. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Electronic Holdings Describe 70 percent of NARA electronic holdings in the Archival Research Catalog. 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Web Site By 2012, our web sites score at or above the benchmark for excellence as defined for Federal government web sites. 4.4 Access to NARA Services More people, nationwide and worldwide, have easy access to NARA services. 1 1 Time 1 Excellence Score Improve NARA’s score against the benchmark for excellence by 3 percent. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Web Site Redesign archives.gov web site. 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Civic Literacy We will increase access to our records in ways that further civic literacy in America through our museum, public outreach, and education programs. 5 FY 2010 Resources Requested to Meet This Goal: $28,839,000; 201 FTE Visitor Experience By 2016, 90 percent of NARA’s visitors are satisfied with their visit experience. 5.1 Public Outreach Our public outreach efforts effectively increase access to and knowledge of government in ways that further civic literacy. 1 1 Time 1 Education Program 85 percent of NARA education program visitors are satisfied with their visit experience. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Exhibit Visitors 85 percent of NARA exhibit visitors are satisfied with their visit experience. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Public Program Visitors 85 percent of public program visitors are highly satisfied with their visit experience. 1 1 Time 1 1 1 Time 1 1 1 Time 1 AASLH Recommendations Implement priorities on recommended improvements identified through FY 2008 AASLH study results. AASLH Performer 1 1 Time 1 1 1 Time 1 1 1 Time 1 Public Vaults Conduct and evaluate a longitudinal study of the Public Vaults and visitor experience to compare to 2005 data. 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 NHPRC-assisted Projects By 2016, a minimum of 85 percent of all NHPRC-assisted projects produce the results required, employing rigorous standards and milestones approved by the Commission. 5.2 NHPRC Personal Connections Our visitors understand their personal connection to the records of their history. 1 1 Time 1 NHPRC-Assisted Grants 82 percent of all NHPRC-assisted grants produce the results required. NHPRC Performer 1 2009-10-01 2010-09-30 1 2010-09-30 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Customer Needs We will equip NARA to meet the changing needs of our customers. 6 FY 2010 Resources Requested to Meet This Goal: $37,682,000; 194 FTE By 2016, 95 percent of employees possess the core competencies that were identified for their jobs. 6.1 Workforce Skills The NARA workforce has the skills necessary to deliver the services our customers require. 1 1 Time 1 Staff Development Plans Maintain 95 percent of staff development plans linked to strategic outcomes. 1 2009-10-01 2010-09-30 1 2010-09-30 Time 1 1 1 Time 1 1 1 Time 1 Employee Performance Plans Maintain 95 percent of employee performance plans linked to strategic outcomes. 1 2009-10-01 2010-09-30 1 2010-09-30 Time 1 1 1 Time 1 1 1 Time 1 Core Competencies Identify core competencies for NARA’s mission critical occupations. 1 2009-10-01 2010-09-30 1 2009-09-30 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 By 2016, the percentages of NARA employees in underrepresented groups match their respective availability levels in the Civilian Labor Force (CLF). 6.2 Workforce Diversity NARA customer service to all segments of American society improves because the workforce mirrors the society we serve. 1 1 Time 1 Underrepresented Groups Increase the number of employees in underrepresented groups relative to their representation in the CLF. Underrepresented Groups Beneficiary 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 By 2016, 60 percent of NARA’s positions are filled within 80 days. 6.3 Workforce NARA workforce is properly staffed to accomplish agency mission. 1 1 Time 1 Positions Filled 30 percent of NARA’s positions are filled within 80 days. 1 2009-10-01 2010-09-30 1 2010-09-30 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 Telework By 2016, NARA’s telework rate is 100 percent of the Federal Government average rate. 6.4 Non-Traditional Work Arrangements Non-traditional work arrangements enhance employee quality of life, impact recruitment and retention and supports emergency situations. 1 1 Time 1 Telework 15 percent of NARA’s eligible staff participates in the telework program. 1 2009-10-01 2010-09-30 1 2010-09-30 Time 1 1 1 Time 1 1 1 Time 1 Telework 20 percent of NARA’s eligible staff participates in the telework program. 1 2010-10-01 2011-09-30 1 2011-09-30 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 By 2016, public network applications are available 99 percent of the time. 6.5 24-Hour Online Access NARA information and services are electronically accessible to the public 24 hours a day. 1 1 Time 1 Network Applications Public network applications are available 98.85 percent of the time. 1 1 Time 1 1 1 Time 1 1 1 Time 1 Data Dictionary Maintain and analyze NARA’s agency-wide data dictionary that contains data modeling and physical implementation information for NARA’s major mission-related systems. 1 1 Time 1 1 1 Time 1 1 1 Time 1 1 1 Time 1 2010-03-08 2010-06-26 http://www.archives.gov/about/plans-reports/performance-plan/2010/2010-performance-plan.pdf Owen Ambur Owen.Ambur@verizon.net